ASSIGNMENT 3

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Swinburne University of Technology *

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10002

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Management

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Jan 9, 2024

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ASSIGNMENT 3: CASE STUDY ANALYSIS 1800 WORDS DUE 16RTH SEP MGT10002 Imagine that you are an ethics officer in a large company. You have been asked by the general manager, Susannah Winslow, to help her resolve an issue. Specifically, she is faced with the problem of an employee who has been making disparaging remarks about the company on social media. Susannah has asked you to write a report outlining the business issue, and your recommendation for resolving it. 1. Provide a summary of the business issue and the context in which it occurs. 2. Outline at least two approaches for resolving the ethical issue (e.g. ignore the issue, discipline them, or even fire them). 3. Evaluate the ethical implications of each approach, with reference to the academic literature. For example, you could discuss the likely impacts on the company, its shareholders, other employees, and its customers. 4. Make a recommendation as to the most appropriate solution. Provide a justification as to why this approach should be preferred. STRUCTURE OF REPORT: o Executive summary (approx. 300 words). This section provides a summary of the entire report. It is not included in the word count. o Table of contents. o Introduction (approx. 300 words). This section details a breakdown of the report and what you will discuss in the broader context. o Background (approx. 400 words). This section should provide an overview of the broader issue of organisations and the ethics of determining a social media policy. o Case study scenario (approx. 200 words). This section should outline the situation faced by the company in dealing with this employee. o Alternative solutions (approx. 600 words). This section should describe two to three (2-3) possible approaches to be taken by the company, and discuss the advantages and disadvantages of each. o Recommendation and conclusion (approx. 300 words). This section should make a recommendation as to the most appropriate solution, and provide a justification for it. The justification should be drawn from relevant, specific academic theory. o References (not included in word count). Include a reference list at the end of your assignment in Swinburne Harvard style.

SHOULD HE BE FIRED FOR THAT FACEBOOK POST? - Susannah Winslow, daughter of Dell. - Susannah Winslow is the General Manager and was posed to take over in 5 years once Dell retired. - Dell is the president of Downcity Motors. - Downcity motors owned: BMW, Range Rover & Mercedes-Benz dealerships in Charlotte and North Carolina. - Downcity Motors has been in the Winslow family for three generations. - James Kenton, aka Kenton was bad mouthing the company “again”. - They call him by his last name as a sign of affection and respect for one of their most successful salespeople. 3 rd party – Greg Coucher advised Dell that : “h e said that Kenton wrote something nasty about Friday’s Mercedes launch, and he was glad it wasn’t about a BMW. He implied that we need to keep a tighter rein on our staff.” - Discuss moral reasoning And moral deliberation *** may cause guilt by association

Downcity motors, owner of BMW, Range Rover, and Mercedes-Benz dealerships in Charlotte, North Carolina, was subject to social media scrutiny regarding an organised Mercedes Launch, more precisely through the social media giant Facebook. The individual in question is James Keaton, one of the most successful salespeople within the company. Keaton has been responsible for similar actions/ social media statuses in the past and already received a warning in regard to this. The post read “so thrilled that Downcity went ‘all out’ for the most important Mercedes launch in years. Nothing says luxury like plastic table cloths and soda pop”. The post was coupled with a photo of a soda can which sees the Downcity Motors logo looming in the background. Describe solution Advantage Disadvantag The first alternative solution to consider is termination. To be able to conclude to this action consideration mus be made to: - Is the reason for termination valid. - Was the employee notified of that reason and given an opportunity to respond. - if the employer didn’t allow the employee to have a support person present at any discussions about the dismissal, was that unreasonable - whether the employee had been previously warned that their performance was unsatisfactory - If the size of the business, or lack of dedicated human resource management specialists or expertise impacted on the procedures that the employer followed when they dismissed the employee, and - any other matters that the Fair Work Commission considers relevant. - https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/fact- sheets/minimum-workplace-entitlements/ending-employment advantages - Make an example and set precedent for future offences – explain a theory - Remove negativity from business thus lifting morale

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Disadvantages - If the party being terminated has support from other colleagues it may cause resentment and rejection / push back, thus creating a shift in morale. - Individuals may feel that the decision made to terminate said employee was morally incorrect – explain a theory here.

ASSIGNMENT 3

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