D253 Task 1 Final

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Western Governors University *

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D253

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Management

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Apr 3, 2024

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Latonza Hunter ID: 001078464 Values-Based Leadership- D253 TASK 1: BECOMING AN EFFECTIVE VALUES-BASED LEADER 03/19/2024

A1. One of the defining strengths I've consistently employed to tackle challenges is honesty. This was number one on my list when I completed the VIA Character Strength Survey. I firmly believe that integrity lies at the heart of every meaningful endeavor, and with this being a part of the company values for Corollary Marketing I believe it will help me be extremely successful. In a previous position that I held as a Bar Manager I oversaw the schedule for the staff on a weekly basis. Staff were required to “request” time off if it was needed for vacation. Being in the restaurant industry it was mandatory that all staff be available to work on holidays. Staff were all informed that holidays were considered “Black Out” dates and that these requests would not be approved. There was a staff member that requested off New Year’s Eve and New Year’s Day. Following the proper procedure, I denied the request. December 30 th, I received a text message from that staff that she was sick and would not be able to work her shifts for a few days. Taking prompt action, I removed her from the schedule and contacted my supervisor regarding the matter. Subsequently, I notice that the staff was posting on her social media that she was at a Rave in Los Angeles celebrating the New Year with friends. Due to the laws in the State of California I could not terminate her because I must honor that she stated that she was sick, however I did let her know that I was aware that she was celebrating the New Year at a Rave once she returned back to work. Despite her being upset with the fact that I knew she was being dishonest, I remained resolute in upholding honesty and integrity throughout the process, knowing it was the ethically sound course of action. She two days later gave her notice of resignation due to embarrassment.

A1a. Employee perception of effective leaders often hinges on their perceived honesty. In my new role as Customer Service Manager and advocate of value-based leadership, my aim is to foster an environment where trust is essential, and employees feel both secure and at ease. Emphasizing honesty lays the groundwork for positive, mutually beneficial relationships. As a leader, openly acknowledging my own mistakes and imperfections not only promotes transparency but also nurtures a culture of accountability. A2. As a lesser strength, I acknowledge that bravery could have potentially influenced a more positive outcome. During challenging times, I tend to internalize emotions, preferring solitude and avoiding attention to ensure task success. In my previous position as a Bar Manager, I recognize that demonstrating bravery by addressing concerns with the staff member about the denial of her request could have been beneficial. By initiating such conversations, we might have explored potential compromises that would accommodated her needs without unduly burdening the company's schedule. This approach could have fostered understanding and cooperation, preventing scheduling conflicts and promoting a harmonious work environment. A2a. With bravery being last on my list of strengths, enhancing my courage will profoundly assist my effectiveness as a values-based leader. This will enable me to confront new challenges and obstacles with greater resilience. As a Customer Service Manager,

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demonstrating bravery sets a compelling precedent for my team to follow, empowering them to advocate for what's just, even when it may be met with opposition. This attribute not only exemplifies the values of integrity, growth, and respect upheld by the company but also fosters a culture where individuals are encouraged to uphold these principles in their own actions and decisions. A2b. 1. The initial stride towards effective communication and fostering trust is honesty and openness with others. 2. Enhance my readiness and ability to embrace fresh challenges by cultivating my courage. 3. Reduce apprehension towards failure and elevate my willingness to take risks. B1. My top three values as a values-based leader are: 1. Honesty 2. Fairness 3. Kindness B1a.

As the new Customer Service Manager, there are several actions I must take to cultivate trust and humility among my employees, all in harmony with the company's values. Establishing an environment of openness and honesty with my team from the outset of assuming the role of Customer Service Manager is crucial. This approach not only exemplifies the type of manager I aspire to be but also grants my staff the confidence to reciprocate with their own transparency. Setting this tone early on is pivotal for fostering a culture of trust and collaboration within the team. Maintaining fairness and justice in my treatment of all employees is paramount. It's imperative that each team member feels assured that my decisions are unbiased and that everyone is given an equal opportunity. This principle will be particularly crucial when selecting the new Team Lead. Balancing kindness as my third character strength may present challenges, especially considering the risk of exploitation. It's crucial to ensure that my kindness is always aligned with respect. While embracing the uniqueness of everyone’s skills, knowledge, abilities, and perspectives, I will celebrate these differences with them individually. However, it's essential to stand firm in upholding ethical conduct and ensuring that we consistently do what is right. C1. As the new Customer Service Manager, announcing a new team lead may present challenges, particularly in relation to ethics and fairness. For instance, Omar, the Sr. Manager of the department, has recommended his friend Michael for the role. However, Michael's below-average performance ratings make it unfair to appoint him solely based on this recommendation. On the other hand, my former coworker and close friend Sophia has

expressed interest in the position, boasting exceptional performance. However, selecting her could raise concerns about favoritism due to our personal relationship. Another ethical challenge is the potential for discrimination. Given that I am a woman, some male employees may perceive selecting a female team lead as biased. It's essential to navigate these challenges with integrity, ensuring that decisions are based on merit, performance, and alignment with company values, rather than personal relationships or gender biases. Open communication and transparency about the selection criteria can help mitigate any perceptions of unfairness or discrimination. C2. When discussing with Michael about why Sophia was chosen as the new team lead instead of him, I will approach the conversation with kindness, fairness, and a commitment to his growth and development. I will listen attentively to his perspective and concerns, showing him respect regardless of his status. Our dialogue will center around two core values: Integrity and Respect. I will emphasize the importance of maintaining integrity in all our actions and decisions, while also demonstrating respect for everyone on the team. During our conversation, I will outline his developmental plans and offer my support as his leader to help him improve. It's crucial for Michael to understand that acknowledging mistakes is welcomed in our environment, as it fosters a culture of learning and growth without fear of reprimand. As a leader, it's not enough to simply talk about these values; I must exemplify them through my actions.

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Furthermore, I will highlight two company values: humility and growth. Our organization values authenticity and recognizes the contributions of all employees. While Michael may not have been selected for this particular role, I want to assure him that with continued effort to enhance his performance, there will be other opportunities for advancement in the future. My aim is to encourage him to remain motivated and committed to our collective growth as a team. We are in this together, and I am dedicated to supporting him on his journey toward ongoing improvement and success.

D253 Task 1 Final

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