2208939

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Al-Sirat Degree College *

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Management

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Nov 24, 2024

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RUNNING HEAD: OPERATIONAL AND PROJECT MANAGEMENT Name of the student Name of the university Authors note

Executive summary The report firstly stated about the company overview of Travelodge UK and the ways the company is doing their business worldwide in the hospitality industry. Travelodge UK has its business in different countries and the company has a wonderful and efficient operations management. The report further discussed about the two components of the operations management and that are supply chain management and inventory management. The supply chain management of the company helps the business of Travelodge UK to work on the distribution channel and to check every hotel is getting adequate resources for giving the best services to their customers. The report further discussed about the inventory management of Travelodge UK and the various ways the inventory management of the company is recording the stocks of the firm. The inventory management system of Travelodge UK is technologically embedded and therefore the inventory management helps the company to monitor the stocks at the time of the high demand. Lastly the report presented the two operational issues that Travelodge UK is facing and the ways the company has taken steps to minimize such issues. OPERATIONAL AND PROJECT MANAGEMENT 1

Table of Contents Introduction ................................................................................................................................ 2 Two areas of operations management ........................................................................................ 4 Supply chain management ..................................................................................................... 4 Inventory management ........................................................................................................... 6 2 challenges faced by Travelodge UK ....................................................................................... 8 Negative impacts of the Covid-19 pandemic ......................................................................... 8 Issues in the inventory management .................................................................................... 10 Conclusion ................................................................................................................................ 12 References ................................................................................................................................ 13 OPERATIONAL AND PROJECT MANAGEMENT 2

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Introduction The Travelodge UK lodging business is well-known throughout the United Kingdom. It has become one of that country's leading budget hotel organisations, offering travellers on both ends of the spectrum inexpensive and excellent lodgings. Travelodge was founded in 1986 as the United Kingdom's first cheap hotel chain. It pioneered the theory of exclusive-service hotels, which provided no-frills lodgings at reasonable pricing. Since its founding, the firm has grown significantly and has established itself as a major participant in the UK hotel market. Travelodge UK has hotels around the country, include the largest cities, communities, and important tourist attractions. Travelodge provides inexpensive rooms that are aimed to give comfort and needed conveniences. Their rooms are normally equipped with comfy mattresses, en-suite bedrooms, TVs, Wi-Fi, and tea/coffee making amenities. While Travelodge hotels strive to provide a pleasant stay without unnecessary frills, they also strive to fulfil its clients' essential necessities. Travelodge UK makes certain that guests enjoy a pleasant and easy stay. Although recreational opportunities and amenities vary significantly per location, almost all of Travelodge hotels include services like as 24-hour acceptance, on-site accommodation, and money changer access. The main value proposition of Travelodge is to provide economical rooms without sacrificing quality. The brand intends to offer affordable hotel prices, making them an appealing option for budget-conscious travellers. Travelodge frequently conducts offers and reductions to provide its clients even more value. Travelodge UK has grown its footprint throughout the years by building fresh lodgings and remodelling old ones. They have also formed alliances with big corporations such as Mobility and Friendly Break to run motels at highway rest stops, catering to travellers on lengthy travels. Travelodge prioritises client OPERATIONAL AND PROJECT MANAGEMENT 3

happiness and strives to make all customers' stays comfortable and enjoyable. They welcome input and are always working to improve the way they operate based on user ideas. OPERATIONAL AND PROJECT MANAGEMENT 4

Two areas of operations management Supply chain management The integration and oversight of all operations involved in providing products or services to clients is referred to as supply chain management (SCM). Sourcing supplies for manufacturing or acquiring goods, warehousing, shipping, and transportation are all part of the process. To acquire the essential supplies and amenities for the business, Travelodge UK would participate in buying and selling activities. Collaborating with merchants to purchase goods like as furniture, mattress, bathroom supplies, cleaning materials, and foods and drinks might be part of this. Travelodge UK will require to handle all aspects of dispersing these things to its numerous hotel properties after the essential products are bought and kept in the right inventory locations. Scheduling transportation, optimising shipping paths, and assuring timely and advantageous distribution are all part of this. It is critical in the oversight of supply chains to establish and maintain solid connections with providers ( Aksoy et al . 2022 ). Travelodge UK would collaborate closely with partners to build mutually advantageous alliances, negotiate binding agreements, and monitor vendor performance to assure quality, prompt shipping, and inexpensive prices. For Travelodge UK, preserving consistent quality within the supply system is critical. Implementing protocols for quality control, performing inspections, and interacting closely with manufacturers to take care of any quality concerns that may develop are all part of this. Many businesses, particularly those in the hotel industry, are becoming more concerned with environmental and ethical practises. Travelodge UK may include sustainability measures in its supply base, such as buying environmentally friendly items, eliminating waste, and partnering with manufacturers who follow responsible and moral business practises. OPERATIONAL AND PROJECT MANAGEMENT 5

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Travelodge UK collaborates closely alongside its vendor relationships to encourage environmentally friendly practises. They may impose particular sustainability criteria and codes of behaviour on partners ( Fenitra et al. 2022 ). Travelodge UK also pushes suppliers to use sustainable purchasing practises, decrease environmental effects, and increase social duties. Travelodge UK strives to source goods and assets in a responsible manner. Selecting suppliers who prioritise sustainable practises, such as utilising environmentally friendly products, using fair labour practises, and decreasing emissions as well as waste is part of this. Travelodge UK may assess suppliers' sustainability achievement and behaviour audits to guarantee compliance. Travelodge UK places a premium on environmental stewardship across its distribution network. They advocate for environmentally friendly practises, lowering waste, saving water, and chemical stewardship. They may work with providers to put in place sustainable practises and enhance overall environmental performance. Travelodge UK strives to decrease packaging waste and encourage environmentally friendly packaging practises. Engaging with producers to decrease packaging materials, employ recyclable or biodegradable cartons, and investigate novel packaging approaches that lessen environmental consequences is one example. To advance sustainability efforts, Travelodge UK forms alliances and interacts with industry organisations, suppliers, and stakeholders. They may also provide sustainability reports outlining business aims, progress, and outcomes in sustainable handling of supply chains ( Limna 2022 ). Travelodge UK informs and instructs its workers on environmental practises and how to participate in fostering green supply chain oversight. Employees have the opportunity to make contributions to Marriott's overarching objective of sustainability and generate beneficial changes within the firm by building a culture of environment. For business travellers, corporations, and organisations, Travelodge UK provides corporate prices and unique group booking procedures. These reservations are frequently handled by specialist commercial and group reservation divisions. Travel agencies OPERATIONAL AND PROJECT MANAGEMENT 6

may also reserve rooms by contacting Travelodge UK on with their customers. For organising reservations, tour operators often have access to specific systems or platforms supplied by Travelodge UK. Customers may also book rooms by phoning Travelodge UK's central reserve telephone number. Visitors can use this channel to contact a person who can help with booking queries and give details regarding available rooms. Inventory management To supervise and regulate the stock it holds across all of its sites, Travelodge UK is likely to use a centralised system for inventory administration. This solution allows the organisation to control the quantity of inventory, track product movement, and make reordering operations more efficient. Inventory management entails effectively estimating demand for various kinds of accommodations and commodities. Travelodge UK most likely forecasts demand patterns based on previous information, current market conditions, and other variables and adjusts inventory levels appropriately. Travelodge UK may use current systems for monitoring hotel availability, concerns, and check-ins to guarantee ideal inventory amounts. This aids in the identification of any inconsistencies or prospective problems and enables for fast modifications. Travelodge UK most likely has good partnerships with suppliers to provide an ongoing and trustworthy supply of essential products like toiletries, bedding, and other facilities. Constant interaction and shared scheduling may be used to optimise inventory levels and successfully control expenses ( Campos et al. 2022 ). The hotel sector is concerned with increasing inventory turnover and lowering carrying costs. Travelodge UK may use tactics like as immediate inventory management to reduce surplus stock and storage expenses while still assuring enough supply for guest demands.To streamline managing its stock operations, Travelodge UK may use a property administration system or other digital solutions. These software programmes can automate processes like tracking stocks, restocking, and report generation. OPERATIONAL AND PROJECT MANAGEMENT 7

Regular reviews are essential for keeping correct inventory records. Travelodge UK most likely does physical inventories and reunification on a regular basis to confirm that the quantity of inventory indicated in the system correspond to the real inventory on board. In recent years, the hotel sector has emphasised sustainability. Travelodge UK may prioritise environmentally friendly stock control practises such as decreasing single-use plastics and procuring eco-friendly supplies. Travelodge UK manages its hotel inventory successfully using modern PMS software. These systems allow many hotels monitor real-time the availability, concerns, and visitor information. The PMS allows employees to effortlessly track and revise room classifications, allocate rooms, and handle reservations and check-outs. Annual audits are essential for keeping correct inventory files. Travelodge UK most likely does physical counts and reunification on a regular basis to confirm that the quantity of inventory documented in the system correspond to the actual quantities on hand. Travelodge UK uses a CRS to centralise their reservation processing across several channels, namely OTAs, the company's website, and contact centres. This system allows for real-time inventory changes, rate supervisors, and availability synchronisation across all channels, guaranteeing that booking data remains correct (Slack and Brandon-Jones 2019). To improve security and recording, Travelodge UK uses wireless identification devices in the management of its supplies. Using RFID cameras, Travelodge can track the flow of products like as linens, clothes, and valuable property, discover damage or theft, and expedite stocking audits. Travelodge UK provides visitors with mobile applications that make it possible for them to view and manage their concerns. This technology allows visitors to examine the stock on hand, check-in remotely, order services, and, in certain situations, utilise their cellphones as keys for their rooms. Mobile apps improve visitor convenience by reducing the necessity for personal contact throughout the check-in process. Travelodge UK optimises inventory management by utilising information analysis and forecasting techniques. OPERATIONAL AND PROJECT MANAGEMENT 8

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Travelodge UK can reliably estimate demand by analysing previous data, booking habits, and market trends. This data enables the organisation to make more educated decisions regarding product allocation, pricing tactics, and advancements, resulting in higher revenue and rates of occupancy ( Shukla et al. 2022 ). Travelodge UK uses automated techniques for effectively controlling its possessions levels. These tools monitor supply, linen, and other key item availability and deliver warnings when inventory goes below specified criteria. This automation simplifies buying procedures while also ensuring sufficient stocks at all occasions. 2 challenges faced by Travelodge UK Negative impacts of the Covid-19 pandemic Travel limitations, safety precautions, and widespread fear concerning the virus all contributed to a significant drop in tourist arrivals. Many customers cancelled or deferred their vacation plans, which led to a significant decline in hotel interest. In reaction to lower popular, Travelodge UK alongside other hotels temporarily shuttered several of their sites. The closures were implemented to cut expenses while also ensuring the safety of employees and visitors during the highest point of the global outbreak ( Yorkulov, Marjona and Zarrina 2022 ). Travelodge UK had financial difficulties as a result of decreasing occupancy levels and interim closures. To stay in business, this business, like countless others in the sector, had to take steps to reduce expenses and seek assistance from the government. Following government requirements, Travelodge UK established a variety of safety precautions to safeguard guests and employees against COVID-19. Improved cleaning processes, measures to remove people from society, frictionless check-in/check-out, and the distribution of hand disinfectants throughout their facilities were among the measures implemented. Customer tastes and travel behaviour were altered as a result of the epidemic. There was more focus on OPERATIONAL AND PROJECT MANAGEMENT 9

cleaning and safety, which raised demand for facilities that followed tight health regulations. Furthermore, with foreign prohibitions in take place UK tourism remained more popular, resulting in an adjustment in Travelodge UK's target audiences. Travelodge UK safeguarded the health and welfare of its guests and employees by adhering to all regulatory regulations and executing stringent cleanliness measures. Travelodge UK sanitises high-touch areas on a regular basis, provides hand sanitizers within the property, and encourages social distance. They also have flexible bookings and cancellation procedures to accommodate alterations to travel schedules as a result of the Covid-19 uncertainty. This will assist to establish client trust and boost reservations. Travelodge UK maintains honest and forthright communication with visitors. including current information on security protocols, limits on travel, and modifications to services or equipment. To keep visitors updated, Travelodge UK used a variety of methods like as email, internet site, online channels, and hotel branding ( Achmad and Yulianah 2022 ). Travelodge UK has developed contactless systems to minimise having physical contact between customers and employees, as well as online reservation and departure choices, digital identification cards, and digital payments. Travelodge UK instructed employees on improved hygiene practises such as handwashing, the use of safety gear, and safe eating and drinking handling. Travelodge UK has posted signage across the hotels to educate guests of cleanliness practises and standards for social distancing, as well as rearranged furnishing and layout in gathering places such as hallways, dining establishments, and bars to guarantee correct guest distance. Travelodge UK has installed safety barriers at receptionist desks as well as clear indicators to help guests establish social distance. OPERATIONAL AND PROJECT MANAGEMENT 10

Issues in the inventory management Travelodge UK frequently sees variable demand because to seasonal, vacation, and event fluctuations. Inventory administration during times of greatest demand can prove difficult since it necessitates exact projections and replenishment balancing to satisfy client requests without overselling or running low on vital commodities. Many products at Travelodge UK are unstable, such as meals and beverages. Management perishable inventory necessitates close attention to dates of expiry, correct rotation, waste minimization, and stockout prevention. Travelodge UK frequently sources their merchandise from many suppliers and dealers. Coordination with several suppliers, monitoring delivery dates, and ensuring quality consistency may be complicated and time-consuming. In Travelodge UK, optimum storage space utilisation is critical. It can be difficult to balance the requirement to stock an acceptable amount of things while optimising the available warehouse space, particularly in smaller enterprises ( Legrand, Chen and Laeis 2022 ). Demand forecasting accuracy is critical for good inventory control. To correctly estimate need, Travelodge UK must analyse a variety of criteria like as previous information, current market conditions, customer needs, and special events. Overstocked stores or stockouts might stem from inaccurate forecasts. Travelodge UK frequently changes its meals or product offers to accommodate shifting client tastes or seasonal variances. To achieve a seamless change and save waste, inventory management during such transitions involves meticulous planning between the eating area, the buying department, and distributors. Travelodge UK forecasts demand using historical information, market trends, and feedback from customers. This will assist in determining ideal stock levels and preventing overstocking or shortages of products. Investment in inventory administration software or a Travelodge UK-specific enterprise resource planning solution. These systems may facilitate tracking of stocks, provide real-time visibility, and simplify inventory management OPERATIONAL AND PROJECT MANAGEMENT 11

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procedures. Consolidating orders and arrange better price and conditions with suppliers by centralising buying activities. Travelodge UK cultivates solid partnerships with dependable suppliers in order to assure on-time delivery and minimise stockouts. Travelodge UK evaluates storage space utilisation on a regular basis and optimises it for optimal efficiency. Travelodge UK has used vertical organisation solutions, implemented suitable shelving and organisation systems, and reviewed rotation of inventory on a regular basis to avoid expired or outdated products. To guarantee proper ingredient needs, Travelodge UK standardises recipes and menu organising processes. This will assist to reduce food waste, monitor the quantity of stock, and improve the control of expenses (Slack and Brandon-Jones 2018). Travelodge UK has adopted an immediate replenishment strategy for perishable commodities, particularly in the culinary and beverage industry. By ordering goods based on urgent consumption demands rather than storing excessive quantities, this method saves waste. Travelodge UK constantly assesses and evaluates vendor efficiency based on aspects that include delivery dependability, product quality, and response. Travelodge UK reviews vendor agreements on a regular basis and considers other solutions as needed to guarantee high-quality inventory availability. Travelodge UK conducts physical inventory assessments and audits on a regular basis to detect inconsistencies and possibilities for improvement. OPERATIONAL AND PROJECT MANAGEMENT 12

Conclusion From the above report it can be concluded that Travelodge UK is company that runs in the hospitality industry and it is based in the United Kingdom. The company has its business across different countries in the world. The report also concluded that to run a business, Travelodge UK has various elements of the operations management that they company must ensure that it is working successfully. The two components of the operations management and that are supply chain management and the inventory management that has been described and discussed in this report. The company has an excellent supply chain management in with the help which Travelodge UK can do their business successfully across various countries. The supply chain management of the company is sustainable and Travelodge UK ensures that the supply chain doesn’t cause any negative impact on the environment. Travelodge UK has inventory management system as well in which the company checks the stocks that are required to meet the demand of the business. Lastly the report concluded that there are various challenges that Travelodge UK is facing in the operations management. But the company is trying their best to minimise those issues so that it don’t cause any negative impact on their business. OPERATIONAL AND PROJECT MANAGEMENT 13

References Achmad, W. and Yulianah, Y., 2022. Corporate social responsibility of the hospitality industry in realizing sustainable tourism development. Enrichment: Journal of Management , 12 (2), pp.1610-1616. Aksoy, L., Choi, S., Dogru, T., Keiningham, T., Lorenz, M., Rubin, D. and Tracey, J.B., 2022. Global trends in hospitality. Journal of Business Research , 142 , pp.957-973. Campos, F., Lima Santos, L., Gomes, C. and Cardoso, L., 2022. Management Accounting Practices in the Hospitality Industry: A Systematic Review and Critical Approach. Tourism and Hospitality , 3 (1), pp.243-264. Fenitra, R.M., Abbas, A., Ekowati, D. and Suhairidi, F., 2022. Strategic Intent and Strategic Leadership: A Review Perspective for Post-COVID-19 Tourism and Hospitality Industry Recovery. The Emerald handbook of destination recovery in tourism and hospitality , pp.23- 44. Legrand, W., Chen, J.S. and Laeis, G.C., 2022. Sustainability in the hospitality industry: Principles of sustainable operations . Taylor & Francis. Limna, P., 2022. Artificial Intelligence (AI) in the hospitality industry: A review article. Int. J. Comput. Sci. Res , 6 , pp.1-12. Shukla, B., Sufi, T., Joshi, M. and Sujatha, R., 2022. Leadership challenges for Indian hospitality industry during COVID-19 pandemic. Journal of Hospitality and Tourism Insights . Slack N. and Brandon-Jones A. (2018). Essentials of Operations Management (2nd Edition), London: Pearson. Core Chapters: 6, 7, 8 & 12, OPERATIONAL AND PROJECT MANAGEMENT 14

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Slack N. and Brandon-Jones A. (2019). Operations Management, (9th Edition), London: Pearson. Core Chapters: 6, 12, 13, 17. Yorkulov, M., Marjona, T. and Zarrina, B., 2022. USAGE OF ICT FOR HOSPITALITY INDUSTRY OF UZBEKISTAN: ANALYSIS AND SUGGESTIONS. British View , 7 (2). OPERATIONAL AND PROJECT MANAGEMENT 15

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