BSBPMG534 Assessment 2

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Divine Word University, Madang *

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MISC

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Management

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Nov 24, 2024

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docx

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Uploaded by DoctorHornet1492

BERHELEY BUSINESS INSTITUTE ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 Assessment method-based instructions and M Ve L T o M g Y [l Assessment type Project - Draft a human resource management plan. Instructions provided to the student: Please refer to the Student Assessment Information Pack for full details on instructions and the pre- assessment checklist that you should check before attempting any assessment task. Assessment task description: This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency. This assessment task requires you to complete a project. You must prepare draft a human resource management plan in order to successfully complete this project. You will receive your feedback within one (1) week, and you will be notified by the elearning system when your results are available. You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task. Applicable conditions: This project is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook). You must read and respond to all the criteria of the project. You may handwrite/use computers to answer the criteria of the project. You must complete the task independently. No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory. As you complete this assessment task, you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor. The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work. Resubmissions and reattempts: Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed. The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments. For more information, please refer to the Training Organisation’s Student Handbook. Location: This assessment task may be completed in: BSBPMG534 Assessment 2 V1 Page 1 of 18 WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU O a classroom learning management system (i.e. Moodle), O workplace, O or an independent learning environment. e Your trainer/Assessor will provide further student information regarding the location for completing this assessment task. Purpose of the assessment This assessment task is designed to evaluate Student’s following skills and abilities: e Skills to determine required personnel levels by determining resource requirements for individual tasks. e Skills to develop project organisation and structure as per individual and group competencies. Skills to meet planned work outputs through allocation of personnel. Skills to draft a human resource management plan. Skills to meet planned work outputs through right allocation of personnel to project. Skills to support engagement and performance of personnel by application of HRM methods, techniques and tools. e Reading skills to collect, review, interpret/understand and analyse/review text-based business information from a range/number of sources. e Written and oral/speech communication skills to organize and deliver information to effectively communicate on human resource management to a range of stakeholders/interested people. e Skills to analyse relevant/appropriate information to identify scope/range of work, goals and objectives and to evaluate/review options/other choices. e Skills to use familiar/known digital technology to access/get to information, document findings/results and communicate them to stakeholders. Task instructions e This is an individual assessment. e To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc. e This assessment task requires you to assume/ take on the role of a Project Manager in Airtel money. e You must draft a human resource management plan as per the given scenario and template provided. e Plan must contain original content and should not be a "copy" of someone else's work. e Plan must be of 1000-1200 words in length. e Trainer must assess the performance as per the performance criteria and checklist provided. Assessment environment BSBPMG534 Assessment 2 V1 Page 2 of 18

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU The assessment can be completed in one of the following assessment environments: e Online environment e Simulated environment/ Classroom environment e Workplace environment BSBPMG534 Assessment 2 V1 Page 3 of 18

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B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU Online Environment Assessment task instructions The purpose of this assessment task is to manage human resources related to projects. The training organisation must ensure that the online assessment environment is in accordance with the requirements specified. The training organisation will assign a supervisor to the student. The training organisation will provide the resources required to complete the assessment task. The student must use the templates provided to document their responses. The student must follow the word-limits specified in the templates. The trainer/assessor must assess the student using the performance checklist provided. Online environment requirements Assessment task environment This assessment task will be completed in an online environment prepared by your training organisation. All required resources to complete the assessment task will be discussed with the student before they commence the assessment. The online environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions. Requirements for the online assessment environment The trainer/assessor will ensure that the online assessment environment is set up to complete this assessment task. The online environment consists of: e A learning management system where the student will be required to complete their job- related tasks and activities e The standard operating/workplace procedures related to the tasks and activities. e The trainer/assessor will provide the student with assistance throughout the assessment activity. The online environment must meet the following criteria: Opportunities for the student to: Yes/No/NA Follow standard operating/workplace procedures Use up-to-date software and equipment BSBPMG534 Assessment 2 V1 Page 4 of 18

BERHELEY ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU Work within stated timelines to meet deadlines Gain experience in the challenges and complexities of dealing with multiple tasks Experience prioritising competing tasks and dealing with contingencies The environment to work with others in a team Online assessment environment sufficient to communicate, contribute and participate in tasks and activities. Assessment environment sufficient to work independently and manage workload Resources, tools, and equipment requirements The following resources, tools and equipment required to complete the assessment task will be discussed with the student before they commence the assessment: e Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities o Please refer to the roles and responsibilities section for more information o This should be organised by the training organisation either via, LMS, telephone conferences, video conferencing or anything of a similar nature e project documentation e workplace documentation and resources. Online assessment scenario You are required to manage human resources related to projects. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities. The following are the goals and objectives to complete this assessment task: e Plan human resources relevant to projects e Identify resource requirements for each project task e Match skills and knowledge of individuals and groups with project tasks e Allocate personnel to the project according to planned work outputs and project timeline BSBPMG534 Assessment 2 V1 Page 5 of 18

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU e Support performance of personnel using human resources management (HRM) methods and tools e Implement project personnel training and development e Define and communicate clear project role descriptions to organisational personnel e Plan and implement training and development of project team members e Measure individuals’ performance against agreed criteria and initiate actions for shortfalls in performance e Lead project team e Implement processes for improving individual performance and overall project effectiveness e Monitor and report, for remedial action, internal and external influences on individual and project team performance and morale e Implement procedures for interpersonal communication, counselling, and conflict resolution e I|dentify and manage inter-project and intra-project resource conflict e Finalise human resource activities related to projects e Disband project team according to organisational policies and procedures e |dentify and document human resource issues and recommended improvements A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities. The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation. Roles and responsibilities As part of your job role, you have the following job responsibilities: e Identifies textual information obtained from a range of sources and determines how content may be applied to requirements e Develops plans, role descriptions and reports using clear, specific and industry-related terminology, appropriate structures and conventions e Documents personnel requirements, results of performance measurements and improvement recommendations e Participates in verbal exchanges using clear language and appropriate non-verbal features e Uses active listening and questioning to elicit views and opinions of others and confirm understanding e Uses mathematical formulae to calculate resources against project requirements and to measure work output against predetermined criteria e Uses analytical skills to review performance and decide on actions needed e Identifies and adheres to organisational policies and procedures e Analyse impact of variables outcomes to gain insights into concepts that may be adapted in future situations e Collaborates with co-workers to negotiate and facilitate shared understanding of individual roles and group objectives BSBPMG534 Assessment 2 V1 Page © of 18

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B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU e Manages workplace conflict by recognising contributing factors and implementing resolution strategies e Develops plans to identify project responsibilities and needs, and allocate project personnel, with an awareness of how this contributes to overall project goals Task requirements This assessment task requires you to manage human resources related to projects. The assessment activities are mentioned within the assessment task. BSBPMG534 Assessment 2 V1 Page 7 of 18

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU Simulated Environment Assessment task instructions The purpose of this assessment task is to manage human resources related to projects. The training organisation must ensure that the simulated assessment environment is in accordance with the requirements specified. The training organisation will assign a supervisor to the student. The training organisation will provide the resources required to complete the assessment task. The student must use the templates provided to document their responses. The student must follow the word-limits specified in the templates. The trainer/assessor must assess the student using the performance checklist provided. Simulated environment requirements Assessment task environment This assessment task will be completed in a simulated environment prepared by your training organisation. The simulated environment will provide you with all the required resources (such as the equipment and participants, etc.) to complete the assessment task. The simulated environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions. Requirements for the simulated assessment environment The trainer/assessor will ensure that the simulated assessment environment is sufficient to complete this assessment task. The simulated environment consists of: The simulated environment must meet the following criteria: The training organisation as the workplace where the student will be required to complete their job-related tasks and activities The standard operating/workplace procedures related to the training organisation The trainer/assessor will provide the student with assistance throughout the assessment activity. Opportunities for the student to: Yes/No/NA Follow standard operating/workplace procedures Use up-to-date software and equipment BSBPMG534 Assessment 2 V1 Page 8 of 18

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU Work within stated timelines to meet deadlines Gain experience in the challenges and complexities of dealing with multiple tasks Experience prioritising competing tasks and dealing with contingencies Simulated environment to work with others in a team Simulated environment sufficient to communicate, contribute and participate in tasks and activities. Simulated environment sufficient to work independently and manage workload Resources, tools, and equipment requirements The following resources, tools and equipment will be made available by the training organisation at the simulated workplace to complete this assessment task: e Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities o Please refer to the roles and responsibilities section for more information e project documentation e workplace documentation and resources. Simulated assessment scenario You are required to manage human resources related to projects. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities. The following are the goals and objectives to complete this assessment task: e Plan human resources relevant to projects e |dentify resource requirements for each project task e Match skills and knowledge of individuals and groups with project tasks e Allocate personnel to the project according to planned work outputs and project timeline e Support performance of personnel using human resources management (HRM) methods and tools e Implement project personnel training and development BSBPMG534 Assessment 2 V1 Page 9 of 18

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BERHELEY BUSINESS INSTITUTE ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 Define and communicate clear project role descriptions to organisational personnel Plan and implement training and development of project team members Measure individuals’ performance against agreed criteria and initiate actions for shortfalls in performance Lead project team Implement processes for improving individual performance and overall project effectiveness Monitor and report, for remedial action, internal and external influences on individual and project team performance and morale Implement procedures for interpersonal communication, counselling, and conflict resolution Identify and manage inter-project and intra-project resource conflict Finalise human resource activities related to projects Disband project team according to organisational policies and procedures Identify and document human resource issues and recommended improvements A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities. The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation. Roles and responsibilities As part of your job role, you have the following job responsibilities: Identifies textual information obtained from a range of sources and determines how content may be applied to requirements Develops plans, role descriptions and reports using clear, specific and industry-related terminology, appropriate structures and conventions Documents personnel requirements, results of performance measurements and improvement recommendations Participates in verbal exchanges using clear language and appropriate non-verbal features Uses active listening and questioning to elicit views and opinions of others and confirm understanding Uses mathematical formulae to calculate resources against project requirements and to measure work output against predetermined criteria Uses analytical skills to review performance and decide on actions needed Identifies and adheres to organisational policies and procedures Analyse impact of variables outcomes to gain insights into concepts that may be adapted in future situations Collaborates with co-workers to negotiate and facilitate shared understanding of individual roles and group objectives Manages workplace conflict by recognising contributing factors and implementing resolution strategies BSBPMG534 Assessment 2 V1 Page 10 of 18 WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU e Develops plans to identify project responsibilities and needs, and allocate project personnel, with an awareness of how this contributes to overall project goals Task requirements This assessment task requires you to manage human resources related to projects. The assessment activities are mentioned within the assessment task. BSBPMG534 Assessment 2 V1 Page 11 of 18

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU Workplace Environment Assessment task instructions e The purpose of this assessment task is to manage human resources related to projects. e The training organisation must ensure that the workplace assessment environment is in accordance with the requirements specified. The workplace will assign a supervisor to the student. The trainer/assessor can also act as a supervisor to the student as well. The workplace will provide the resources required to complete the assessment task. The student must use the templates provided to document their responses. The student must follow the word-limits specified in the templates. The trainer/assessor must assess the student using the performance checklist provided. Workplace requirements Assessment task environment This assessment task will be completed in your workplace. The requirements for the workplace environment The assessment task can be completed in the workplace if the student is currently working or has access to a workplace meeting the assessment criteria. The workplace must meet the following criteria: Opportunities for students to: Yes/No/NA Follow standard operating/workplace procedures Use up-to-date software and equipment Work within stated timelines to meet deadlines Gain experience in the challenges and complexities of dealing with multiple tasks BSBPMG534 Assessment 2 V1 Page 12 of 18

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B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU BUSINESS INSTITUTE Experience prioritising competing tasks and dealing with contingencies BSBPMG534 Assessment 2 V1 Page 13 of 18

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU Workplace environment to work with others in a team Workplace environment to sufficient to communicate, contribute and participate in tasks and activities. Workplace sufficient to work independently and manage workload Resources, tools, and equipment requirements The following resources, tools and equipment must be available at the workplace to complete this assessment task: e Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities o Please refer to the roles and responsibilities section for more information e project documentation e workplace documentation and resources. Workplace scenario You are required to manage human resources related to projects. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities. The following are the goals and objectives to complete this assessment task: e Plan human resources relevant to projects e Identify resource requirements for each project task e Match skills and knowledge of individuals and groups with project tasks e Allocate personnel to the project according to planned work outputs and project timeline e Support performance of personnel using human resources management (HRM) methods and tools e Implement project personnel training and development e Define and communicate clear project role descriptions to organisational personnel e Plan and implement training and development of project team members e Measure individuals’ performance against agreed criteria and initiate actions for shortfalls in performance e Lead project team e Implement processes for improving individual performance and overall project effectiveness e Monitor and report, for remedial action, internal and external influences on individual and project team performance and morale e Implement procedures for interpersonal communication, counselling, and conflict resolution BSBPMG534 Assessment 2 V1 Page 14 of 18

BERHELEY BUSINESS INSTITUTE ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 Identify and manage inter-project and intra-project resource conflict Finalise human resource activities related to projects Disband project team according to organisational policies and procedures Identify and document human resource issues and recommended improvements A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities. The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation. Roles and responsibilities As part of your job role, you have the following job responsibilities: Identifies textual information obtained from a range of sources and determines how content may be applied to requirements Develops plans, role descriptions and reports using clear, specific and industry-related terminology, appropriate structures and conventions Documents personnel requirements, results of performance measurements and improvement recommendations Participates in verbal exchanges using clear language and appropriate non-verbal features Uses active listening and questioning to elicit views and opinions of others and confirm understanding Uses mathematical formulae to calculate resources against project requirements and to measure work output against predetermined criteria Uses analytical skills to review performance and decide on actions needed Identifies and adheres to organisational policies and procedures Analyse impact of variables outcomes to gain insights into concepts that may be adapted in future situations Collaborates with co-workers to negotiate and facilitate shared understanding of individual roles and group objectives Manages workplace conflict by recognising contributing factors and implementing resolution strategies Develops plans to identify project responsibilities and needs, and allocate project personnel, with an awareness of how this contributes to overall project goals Task requirements This assessment task requires you to manage human resources related to projects. The assessment activities are mentioned within the assessment task. BSBPMG534 Assessment 2 V1 Page 15 of 18 WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU

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BERHELEY ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE LSS G IR ES A e LI [ Project Scenario: Background of Bharti Tele-Ventures: Bharti tele ventures is one of India's leading private sector providers of telecommunications services based on an aggregate of 28,692627 customers as on September 30, 2006, consisting of 27,061,349 GSM mobile and 1,631,278 broadband & telephone customers. The businesses at Bharti Tele-Ventures have been structured into three individual strategic units (SBU’s) - 1) mobile services2) broadband and telephone services (B&T)3) enterprise services. The Mobile services group provides GSM mobile services across India in 23 telecom circles, while B&T business group provides broadband & telephone services in 94 cities. The Enterprise Services group has two sub- units - carriers (long distance services) and services top corporates.All these services are provided under the Airtel brand. Bharti Enterprises has been at the forefront of technology and has revolutionized telecommunications with its world class products and services. Established in 1976, Bharti has been a pioneering force in the telecom sector with many firsts and innovations to its credit. Bharti provides a range of telecom services, which include Cellular, Basic, Internet and recently introduced National Long Distance. - Mission statement: To become the best cellular service available in country that utilises renewable resources in production of its devices and equipment. Vision statement: To evolve with our customers and to keep pace with their needs, we are rejuvenating and revamping our image by changing our visual identity. Structure of Bharti tele- ventures: The structure of Bharti Tele - communications is divisional and within regions the structure is functional. It consists of board of directors, CEQO, project director then consists of following departments: e Marketing and sales e Customer care e Information system e Finance e Engineering And these departments have HR and administrator, business unit and a quality assurance department. New projects: Company is soon going to launch Airtel money to cater the needs of its customers with money transfers over the mobile phone. Payments can be made into bank accounts where Airtel number will be the account number. Customers can earn 7.25% interest on bank account and avail free personal accident insurance cover of $ 10000. Customers can withdraw cash at any of banking points, send money to friends and family with ease. BSBPMG534 Assessment 2 V1 Page 10 of 18 WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU

BERHELEY ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE Customers will be able to open instant account in less than 3 minutes. Customers can recharge, shop and pay bills with online debit card. Customers must download Airtel money app on their mobile phones and use it. Company appointed Sharon as the project manager for the project Airtel money. As a project manager Sharon will perform following tasks related to the project: 1. Plan human resources relevant to projects. 2. Implement project personal training and development. 3. Lead project team. 4. Finalise human resource activities related to projects. Sharon undertook her task and planned project tasks as following: Process Project Phase Key Deliverables Plan Human Planning Human resource plan Resource Management Acquire Project Team Execution Project staff assignments Develop Project Team Execution Team performance assessments Manage Project Team Execution Change requests Task: Sharon is asked by the management of Bharti Tele-Ventures to draft a human resource management plan relevant to the project defining required resources, developing teams and technigues used to support personnel in the project. Student may assume himself/ herself as Sharon, the project manager of Airtel money and draft a human resource management plan for the project. Student draft must cover following evidences: BSBPMG534 Assessment 2 V1 Page 17 of 18 WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU

B E ‘ : ‘ 'l E L E I ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE WWW.BERKELEY.EDU.AU | INFOGBERKELEY.EDU.AU PR2.1: Factors to be considered while breaking down project into individual tasks. PR2.2: List of human resource requirements and applicable organisation structure. PR2.3: Project role descriptions such as authority levels, individual performance measurement criteria. PR2.4: Policies and methods for staff acquisition, training and employee engagement. BSBPMG534 Assessment 2 V1 Page 18 of 18

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BERHELEY ABN 82 159 598 197 | CRICOS CODE 03395G | RTO 40693 BUSINESS INSTITUTE Template 1: WWW.BERKELEY.EDU.AU | INFO@BERKELEY.EDU.AU Human resource management plan Company: Stakeholders: Human resource requirements: Organisation structure: Project role descriptions: Policies on staff acquisition and training needs: Methods for training and employee engagement: Factors to be considered while breaking down project tasks: BSBPMG534 Assessment 2 V1 Page 19 of 18

BSBPMG534 Assessment 2

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