CHCMGT005_Assessment_Task_1_2_1

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Assessment Details Qualification Code/Title CHC52021- Diploma of community services Assessment Type Assessment Task 1 Time allowed Due Date Location Parramatta Term / Year 1 st term 2024 Unit of Competency National Code/Title CHCMGT005 Facilitate workplace debriefing and support processes Student Details Student Name Kushhal Baral Student ID IIE2111393 Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: Kushal Baral Date: 15JAN2024 Assessor’s Name Zenon Ram RESULTS (Please Circle) ☐ SATISFACTORY ☐ NOT SATISFACTORY Feedback to student: Assessor Declaration *If Student is Not Satisfactory Reassessment Required ☐ Yes ☐ No Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature : Date: Is This Theory Only Task ☐ Yes ☐ No Have student already completed practical/ Vocational Placement Component? ☐ Yes ☐ No Instructions to the Candidates  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  Please read the Tasks carefully then complete all Tasks.  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately  Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document must be printed double sided.  This is Individual Assessments. Once you have completed the assessment, please provide the Hard copy of the Assessments to your Trainer/ Assessor.  Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Not Satisfactory. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:1

Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:  review the advice to students regarding answering knowledge questions in the Community Services Works Student User Guide  comply with the due date for assessment which your assessor will provide  adhere with your RTO’s submission guidelines  answer all questions completely and correctly  submit work which is original and, where necessary, properly referenced  submit a completed cover sheet with your work  avoid sharing your answers with other students. Assessment information Information about how you should complete this assessment can be found in Appendix A of the Community Services Works Student User Guide . Refer to the appendix for information on:  where this task should be completed  the maximum time allowed for completing this assessment task  whether or not this task is open-book. Note : You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:2 i

Questions Provide answers to all of the questions below: 1. Explain the purpose of a Critical Incident Policy. A critical incident policy is a set of rules and regulations for an organization's response to the unexpected, major events is known as critical incidents. These situations could be situations of crisis, natural disasters or various occurrences that interfere with regular business activities. In order to reduce damage and successfully manage the crisis, the policy helps make sure that everyone in the organisation is aware of what to do, whom to communicate with and how to handle the issue. 2. .List two examples of procedures that are related to managing a crisis incident in the workplace. Two examples of procedures related to addressing a crisis situation at work are as follows: 1. Emergency Response Plan: In this plan it tell about what should be done in the case of a fire, natural disaster, or security threat. It goes over staff roles and responsibilities, emergency contacts, communication techniques, and evacuation protocols. 2.Crisis Communication Plan : In an emergency, this document outlines how to contact personnel, stakeholders, and members of the public. It goes over how to respond to inquiries from the media, write and send out statements, notify relevant parties, and ensure that accurate and consistent information is provided. 3. Identify and list three resources that could be used to support debriefing following a crisis incident. The resources that could be used to support debriefing following a crisis incident are:  Counselling Services: skilled professionals who are able to offer teams or those who are impacted by the crisis with directions and emotional support. It helps with managing any emotional consequences as well as helping us to understand the event. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:3

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 Employee Assistance Programs (EAPs): These are activities given at work that give employees individual counselling and support. After a crisis, EAPs can provide services for wellbeing and mental health.  Post-Incident Analysis Reports: It is a useful tool for discussing which involves the recording and analysing of particulars crisis situation. These reports help the formulation of possible future emergency response strategies by recognising the aspects that were successful and what could possibly be improved. 4. List four examples of conflict that would be covered by a dispute resolution policy.  Employee Disputes: The conflicts between coworkers in issues related to the job, such assignments, duties, or interpersonal problems.  Managerial Disputes: Conflicts between workers and their supervisors or managers that involve decisions, feedback, or work-related responsibilities.  Policy Violations: conflicts related to how to implement or understand businesses procedures and regulations can give cause for disputes.  Interdepartmental Conflicts: conflicts within goals, resources, or cooperative difficulties that can occur between various groups or the divisions inside the company. 5. List three features of an effective dispute resolution procedure.  Clear Steps: Individuals need to be able to talk about and solve disagreements through following the method's clear and easily understandable procedures.  Impartial Mediation: The involvement of a third-party observer or mediators that is going to help in directing the process of settlement completely and without taking sides.  Confidentiality: Maintaining confidentiality of the dispute's facts and the method of resolution is necessary to encourage open discussion and maintain a sense of confidence between participants. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:4

6. Explain how the Privacy Act relates to managing stress and wellbeing. Personal information privacy has been protected from law under the Privacy Act. The Privacy Act make sure that any confidential data related to a person's health or wellbeing is kept confidential when it comes to stress control and overall well-being. It also means that with or without the permission of the individual, information on their stress levels, mental health, or any other aspect of their well-being cannot be disclosed. In addition to developing a safe environment for stress management and improving overall well-being this safety measure allows persons to find support and help without worry about their private information being exposed. 7. Explain the purpose of a code of ethics in relation to managing stress and wellbeing and list four principles that may be covered in a code of practice. Answer: It is a set of guidelines and standards that helps to perform and enhances the environment which is very important in managing stress and overall health. When the environment where people have important in well-being is main thing it is made possible by this .The code of practice are as follow:  Confidentiality: making sure that information regarding an individual's anxiety level or health is kept private and not shared without permission.  Supportive Communication: establishing open, respectful interaction will develop an environment where people have no difficulty expressing how they are feeling around stress or their overall well-being.  Non-Discrimination: Encouraging equal opportunity for all individuals according to their stress levels, mental health, or overall state of wellbeing.  Access to Resources: Making sure people have access to resources and services that can help them in managing their stress and increasing their overall well-being. 8. Explain the following debriefing techniques: a. Best practice interventions Using methods and techniques which have been established to be successful and efficient in similar situations is known as best practice interventions. As used in the framework of debriefing, these methods and approaches represent the ones that are seen as the most helpful as well as effective ways to address and process situations followed a time of emergency or difficult situation. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:5

b. Crisis intervention A technique termed as crisis intervention is used in order to provide people who were going through a crisis or trauma short-term and fast help. It is designed to emotionally stabilise the individual and help them in coping to the event's immediate effects. In debriefing, crisis intervention refers to meeting the immediate emotional and psychological needs of people who were affected by a major event. c. Structured debriefing Discussing and evaluating an important event in a systematic and organised way is known as structured debriefing in order to make sure that every important aspect of the event are handled, it usually refers to a predetermined set of guidelines or concerns. This methodology improves understanding of the situation, an evaluating what happened, and identifying the areas in need of further improvement. d. Internal and external referral sources Internal sources for referral are those who direct people in the direction of services or resources that are provided by the organisation, that include employee support programmes or counselling. On the other hand, other referral sources may help those who are approaching different professionals or organisations, which include mental health or social service organisations, to get support or assistance. Referrals from both internal and external sources are necessary to get the proper assistance for meeting one's needs after an important incident. 9. List three indicators that a person is experiencing significant issues and ways that you could respond. Isolation :  Indicator: When someone isolates themselves as well as experiences being cut off from relationships with others.  Response: Tell them about your worries, communicate with them and try to listen. Motivate them to share their ideas and make them realise that you are there to help them. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:6

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Changes in Behaviour:  Indicator: Behaviour changes that are visible such mood swings, increased anger, or unexpected habit changes.  Response: Meet the person and ask about his or her overall health and then give support as an opportunity to show empathy. Allow them to talk about the reasons for the changes. . Visible Signs of Distress:  Indicator: Physical indicators such as crying panic attacks or similar visible signs of nervousness.  Response: Meet with calmness and offer whatever support you will be able to .Ask if they are interested in speaking or if there is anything special you can do to support them. Help them make a professional support connection if needed. 10. Explain how each of the following can impact a person. a. Excessive stress A person's mental and physical well-being can be impacted with excessive stress. It might result in physical health problems like headaches or sleep disruptions, as well as worry, exhaustion, and trouble focusing. b. Burn out Long-term stress and too much work may lead to burnout, that presents in mental tiredness, a disconnected mental state, and a reduction in efficiency. Negativity, irritation and a loss of interest within a job and interests might be the results. c. Grief and loss A person can be deeply influenced emotionally by grief and loss. Sadness, loneliness, and hopelessness might result from it. While experiencing the grief journey, people may also experience physical symptoms, changes in appetite and cognitive difficulties. d. Violent or threatening behaviour Violent or dangerous behaviour may result in serious consequences for those who are expressing it as well as others in their immediate surroundings. It can have a negative impact on a person's mental health, relationships, and legal situation. It usually indicates which underlie emotional or psychological issues. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:7

11. Explain how stress management can support people that are suffering from work related issues. Stress management gives effective coping and methods for reducing stress, that can be for important help for people experiencing work-related problems. It involves understanding the stresses related to working environments and placing techniques together for handling them more successfully. This may involve managing time well, making reasonable objectives, and using relaxing techniques. Stress management programmes promote a supportive environment by promoting a healthy work-life balance and open conversation about issues. Furthermore, offering tools like seminars or counselling services can help people manage job-related pressures and enhance their general well-being and resilience in the face of problems at work. 12. List four strategies that can be used to manage stress. The four strategies that can be used to manage stress are as follow: 1. Time Management 2. Relaxation Techniques 3. Healthy Lifestyle Choices 4. Social Support 13. Identify one internal and one external support option that could be used to support staff after a critical incident. In the case of a major happening, the organisation can provide confidential counseling services under an Employee Assistance Programme (EAP) that help staff members to cope with the emotional effects. External services that staff members might use for help include crisis hotlines and mental health organisations in their area. These outside choices make sure people have a range of support options to take care of their requirements following a significant occurrence by providing extra viewpoints and resources other than the workplace. 14. List three work related issues that an employee assistance program could support. 1. Workplace Stress 2.Conflict Resolution 3. Work-Life Balance Issues © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:8

15. Consider the following case study: You work as a care assistant, supporting an aged care resident, they are continually making requests that you are their best friend and as a friend should provide them with food and drink that is prohibited in their health care plan. Explain how you would deal with the situation referring to the specific limitations of your work role, your responsibilities as a support worker and professional boundaries. Answer: It is very important to fulfill my responsibilities as a care assistant at the event and maintain professional limits. I would politely remind the aged care facility resident of their health care plan and how important it is to follow the rules in order to maintain their health. To be clear, even while it is my duty to adhere to the guidelines set forth by medical professionals, I also have a duty to provide care and support. I would be sensitive to their need for companionship, but I would also make it clear that my top priority is to keep them safe and well. I will suggest for engaging in extra activities with them and make them to follow their treatment plan in order to foster a caring and supportive environment without sacrificing their welfare. I will make them to realise of listening to medical advice should be followed and consideration. I can fulfill my duties as a support worker in this way, respecting the professional boundaries that prioritize the peoples health and the limitations of my job. © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:9

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Assessment Task 1: Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8a Question 8b Question 8c Question 8d Question 9 Question 10a Question 10b Question 10c Question 10d Question 11 Question 12 Question 13 © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:10

Question 14 Question 15 Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date: © International Institute of Education RTO:45150 | CRICOS:03838G File Name: CHCMGT005 Assessment Task 1 Revised Date: 30/09/2022 Version: 1.0 Page:11

CHCMGT005_Assessment_Task_1_2_1

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