ICTICT518 Assessment 1 AHI2001520

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Assessment Details Qualification Code/Title ICT50220 Diploma of Information Technology Assessment Type Assessment 01(Written Assessment) Time allowed 3 weeks Due Date 3/12/2023 Location AHIC Term / Year 4 th / 2023 Unit of Competency National Code/Title ICTICT518 - Research and review hardware technology options for organisations Student Details Student Name Preeti Sitaula Student ID AHI2001520 Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: _________Preeti___________________ Date: __1___/___12___/__2023________ Assessor Details Assessor’s Name Subrata Saha RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY Feedback to student: .................................................................................................................................................................................................. .................................................................................................................................................................................................. ......................................................................................................................................................................................... Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Signature: ______Preeti_________________________ Date: ____1__/__12_____/__2023_________ Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature: ________________________________________ Date: ______/_______/___________ AHIC Date Version Page 1 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Instructions to the Candidates  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  Please read the Questions carefully then complete all Tasks.  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately  Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.  Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.  This is Individual Assessments. Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.  Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero. AHIC Date Version Page 2 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia  Services  Inappropriate training and assessment  Flexible delivery  Using group rather than individual assessments  Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.  Age  Educational background  Limited study skills  Make sure font size is not too small  Trainer/Assessor should refer to the student’s experience  Ensure that the time available to complete the assessment takes account of the student’s needs  Provision of information or course materials in accessible format.  Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures  Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write  Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue  Changes to course design, e.g. substituting an assessment task  Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift  Educational background  Reading   Writing  Numeracy  Limited study skills and/or learning strategies  Discuss with the Student previous learning experience  Ensure learning and assessment methods meet the student’s individual need  Disability  Speaking  Reading  Writing  Numeracy  Limited study skills and/or learning strategies  Identify the issues  Create a climate of support  Ensure access to support that the student has agreed to  Appropriately structure the assessment  Provide information or course materials in accessible format, e.g. a textbook in braille  Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures  Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write  Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue  Changes to course design, e.g. substituting an assessment task  Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift AHIC Date Version Page 4 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Explanation of reasonable adjustments strategy used (If required) What if you disagree on the assessment outcome? You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of. Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form. Academic Integrity: Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas. As a student, you are required to: • Undertake studies and research responsibly and with honesty and integrity • Ensure that academic work is in no way falsified • Seek permission to use the work of others, where required • Acknowledge the work of others appropriately • Take reasonable steps to ensure other students cannot copy or misuse your work. Plagiarism: Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the internet, RTO staff, other students, and from published and unpublished work. Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which includes: • Paraphrasing and presenting work or ideas without a reference • Copying work either in whole or in part • Presenting designs, codes or images as your own work • Using phrases and passages verbatim without quotation marks or referencing the author or web page • Reproducing lecture notes without proper acknowledgement. Collusion: AHIC Date Version Page 5 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia You are required to carefully read each checklist item provided below and tick either ‘Y’ to confirm your understanding or ‘N’ if you disagree. In case you disagree with an item, please provide your reason under the ‘Comments’ section. This acknowledges that your Trainer/Assessor has discussed all of the information with you prior to undertaking this assessment. Checklist Comments  Y ☐ ☐ N I, the student, understand the purpose of the assessment.  Y ☐ ☐ N I understand when and where the assessment will occur, who will assess me, how and in what format the assessment will be submitted.  Y ☐ ☐ N I understand the methods of assessment.  Y ☐ ☐ N I understand what resources are required to successfully complete this assessment.  Y ☐ ☐ N I understand the performance level required for each assessment event.  Y ☐ ☐ N I understand that it must be my own work. I have been explained and understood the serious consequences in case this work is found plagiarised.  Y ☐ ☐ N I understand the process if I am deemed not yet competent.  Y ☐ ☐ N I understand the feedback process and the appeals process.  Y ☐ ☐ N The assessor has discussed with me if I have any special needs and if so what arrangements have been put in place. Assessment Task 1 - Unit Knowledge Test (UKT) Question 1: Briefly describe and explain the following: AHIC Date Version Page 7 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia i) Technology’s impact on the organisation’s business planning processes ii) Organisation needs for the technology for the future development iii) Business planning processes related to researching technology Answer each in 100-150 words. 1) Technology’s impact on the organisation’s business planning processes Due to its ability to level the playing field between small and large businesses, technology has completely changed the way companies do business. Small businesses use a wide range of technology, from mobile phones to servers, to gain an advantage over competitors in the market. Owners of small businesses should think about integrating technology into their planning procedures for simplified integration and to create space for upcoming growth. Owners are thus able to produce operations that make use of the best available technology. Following are some impact that technology have on an organization’s business planning process:  Impact on operating cost  Collaboration and outsourcing  Broaden on costumer bases 2) Organization needs for the technology for the future development There are infinite reasons why technology is important in business. Whether we like it or not, the role of technology in business is expanding and will only keep growing in the future. Businesses owe it to their operations, employees, and bottom-line to utilize the new technological innovations. Businesses can no longer devalue the importance of technology in business, they must embrace the benefits of technology  Technology improves business' communication. Email, Skype, instant messaging, business phones, video conferencing technology, and other forms of technology are used by businesses to communicate. Failures in communication can be disastrous for businesses and employees. Technology can help you be prepared for even the most difficult communication challenges.  Technology increases efficiency It's no secret that incredible technological advances have occurred in recent years. Life size's video conferencing technology and Zloty's VOIP phone cloud solution, for example, are strategically designed to improve efficiency and reduce downtime in the office. 3) Business planning processes related to researching technology Information technology is used by almost all businesses to manage daily operations. IT is used by business professionals to execute orders, keep track of finances, and interact with suppliers and consumers. It takes organisation and planning to project what gear and software your company will require to be competitive. A plan for maintaining your workplace, training your personnel, and providing assistance to all staff members who use technology for daily duties must also be developed. AHIC Date Version Page 8 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia b. Explain the concept of the IT strategic plan and how client business needs can be satisfied by the provision of information and communications technology (ICT) products and services. Answer in about 100-120 words a. Long-term organizational goals known as strategic objectives aid in transforming a mission statement from a general vision into more focused plans and initiatives. They serve as the primary success indicators and are intended to be quantifiable, precise, and practical interpretations of the mission statement that management can use to inform choices. Typically, strategic objectives are created as part of a two- to four-year plan that highlights the organization's strengths and weaknesses and lays out the precise expectations necessary to help it realize its larger mission or vision statement. b. A document that describes the extensive technology-enabled business management procedures that an organization employs to direct operations is known as an information technology (IT) strategic plan. IT tasks are prioritized and carried out using the plan as a framework, and it acts as a guide for decision- making related to IT. The goals and mission of an organization are in line with the objectives stated in its IT strategic plan, which is flexible enough to adapt to new business priorities and technological advancements that could spur expansion. The IT staff of a company needs to be aware of its priorities and determine which IT initiatives the company should fund. The plan outlines what needs to be done, in what order, and how the plan's success will be determined, according to IT research and consulting firm Gartner. Question 4: Outline and explain the following current business practices in preparing reports. a. Vendor management systems and tools b. Vendor management process Write in about 100-150 words. Vendor management systems and tools There are tools for managing vendors, such as a Vendor Management System (VMS), which is a computer program that distributes job requirements to staffing companies, recruiters, consulting companies and other vendors. It helps with hiring, the interview process and the payment process. Another tool is called a Contracted Service Management (CSM) system, which works with the software of large manufacturing facilities to capture real-time data between vendors and clients. This collaborative effort helps simplify the timekeeping process and improves project cost visibility. Another term used in vendor management is Employer of Record (EOR). This is a way to ease the managing of independent contractors. This includes auditing, reviews and other management issues Vendor management process AHIC Date Version Page 10 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia The vendor management process can be broken down into four steps: Establish Business Goals: Clearly define your business goals and be as specific as possible (consider making SMART goals). In order to successfully enlist the aid of a vendor, you need to know exactly what it is that you’re trying to achieve. The management of vendors is also easier when you have defined performance parameters to compare. Choose the Best Vendor: Who fits your needs and matches your performance characteristics? You’ll have to weigh the pros and cons of all the vendors, and they will have both, so this step needs to be taken after a thorough vetting. Some questions to ask are: Does the vendor have extensive experience? Have they worked in similar environments? Are they stable? Do they have standardized processes and provide economies of scale? Have they been sued? Manage Vendors: This is the daily activity of monitoring performance and output. It’s the best way to make sure that the terms of the contract are being fulfilled. This step involves lots of communication to offer approvals, disapprovals, changes, feedback and whatever else is necessary to deepen the relationship. Consistently Meet Goals: You want to meet your goals not once or twice, but consistently over the course of your relationship with the vendor. This means managing the vendor. LEARNER GUIDE Page number: 26 Finding the right suppliers is one of the most important parts of making your business a success. It doesn’t matter what industry you’re in, having reliable suppliers means you can provide your customers with quality products and services, at the right price. Key factors to think about when comparing suppliers: Once you’ve made a shortlist of potential suppliers, you’ll need to compare their services and offerings to find the best fit for your business. Question 5: What are the five steps to select the best vendor for any organisation? Answer in 200-300 words. The five steps to select the best vendor for any organization are: 1. Preliminary review of all vendor proposals Prior to the vendor selection team beginning the evaluation and selection process, each proposal needs to be checked for accuracy and comprehension. The vendor submitting the information should make any clear omissions and ambiguities clear. 2. Record business requirements and vendor requirements List the vendor needs that were gathered in the first phase, Analyze Business needs, on a spreadsheet, followed by the business requirements. To reach a just and equitable conclusion, all conditions must be listed in full and in depth. 3. Assign importance value for each requirement Assign a "Importance Value" on a scale of 1 to 10 to each criterion; 1 represents an exceedingly minor requirement and 10 represents an extremely critical requirement. In the event that the AHIC Date Version Page 11 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia a. What is the purpose of having general hardware standards in the organisation? Write in about 100- 120 words. b. What are the general principles for regulating the emerging standards? Write in about 150-200 words. a. Hardware standards are guidelines and/or definitions that outline the specifications of hardware needed to achieve a particular goal. Hardware standards are typically created by and for enterprises, institutions, organizations, and groups, to mention a few. These standards aid in ensuring that the hardware and software are interoperable and interchangeable. Hardware standards address a number of issues, such as memory requirements, network requirements, information backup procedures, hardware replacement procedures, and security requirements. It becomes crucial to choose which norms to embrace or follow as they become more numerous. To help you get started, here are some resources. Because hardware is standardized, ITS personnel can become accustomed to a few different machines. We collaborate with our suppliers to secure any specialized training required for our employees to acquire new technical abilities necessary for a new product's support. b. The general principles for regulating the emerging standards are: 1. Adaptive regulation Conversely, adaptive approaches to regulation feature quicker feedback loops and a greater emphasis on co-designing standards and regulations as well as trial and error. Regulators can assess policies against predetermined standards thanks to faster feedback loops, which provide input for updated regulations. Establishing policy laboratories, building regulatory sandboxes (explained in the following section), crowdsourcing policymaking, and giving industry involvement in the governance process through self- regulatory and private standard-setting are some of the options available to regulatory agencies to gather such input bodies. 2. Regulatory sandboxes Regulators now play a more collaborative role in bringing safe and successful technology to the market so that people can have a high level of confidence in them. The purpose of accelerators is to quicken invention. They frequently entail collaborations with businesses, educational institutions, and other groups that have specialized knowledge in particular fields. Sandboxes are regulated spaces where entrepreneurs can test new goods, services, or company concepts without having to adhere to all rules and laws. AHIC Date Version Page 13 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia 3. Outcome-based regulation Rather than outlining how goals are to be attained, outcome-based regulation outlines the necessary outputs or objectives. This regulatory framework gives people and companies greater flexibility in how they choose to abide by the law. 4. Risk-weighted regulation Businesses, particularly start-ups whose business models rely on developing technologies, must move quickly to market. Effectiveness of digital services and goods can also be increased by speed to market. They typically gather user data as they are being used. Using cutting-edge analytics and, in many instances, AI, the data can subsequently be examined to find fresh trends and patterns, details that can improve the product's efficacy, safety, accuracy, and personalization. Owing to this component of iteration, better yet, the sooner secure and useful items reach the market. 5. Collaborative regulation Global regulators can gain from cooperative strategies including co-regulation, self-regulation, and international coordination as the digital economy develops and introduces new business models, technology, goods, and services. Regulators, businesses, and other interested parties can participate in the process through multi-stakeholder meetings that result in specific policy guidelines and voluntary standards. Question 7: What do you understand by the term “Testing Cabling infrastructure”? Write in about 80- 100 words. Information often travels from one network device to another by cable. With LANs, a variety of cable types are frequently utilized. While some networks employ a single kind of cable, others use a range of cable types kinds. The size, protocol, and topology of a network all influence the type of cable that is selected. Recognizing the features of various cable kinds and how they connect to other elements of the creation of a successful network requires the presence of a network. The ACR is the first concept to grasp while evaluating data connections. Attenuation to Crosstalk Ratio is what this represents. The attenuation is seen in the graph as the pink area. The main causes of attenuation are impedance, temperature, skin effect and dielectric loss. The outside noise that enters the cable is called crosstalk. Because the crosstalk noise and the attenuated signal will be at the same AHIC Date Version Page 14 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia An essential oversight function for any production IT system is provided by the change-control board. This board makes sure that top management and other impacted parties are informed about all changes, big and little, to the IT infrastructure. All parties impacted by the change can communicate openly with one another through the change-management process, which also enables subject matter experts (SMEs) to offer valuable advice. Capacity planning falls under the purview of the IT organization, along with change and configuration control. To guarantee that the network and related devices are continuously monitored, protocols and a capacity plan should be created. Capacity planning makes guarantee that resource growth or reduction occurs along with overall organizational growth or contraction. Question 10: What are the different sources of information for collecting information about the vendors and suppliers? Write in about 200-250 words. The sources of information regarding the potential suppliers and vendors are 1. Newspaper advertisements: Newspaper columns are replete with advertisements from different businesses listing the products of retailers that they stock, import, manufacture, or specialize in. 2. Trade directories: There are directories that provide industry-specific classified information on suppliers. There is a wealth of information there on the names and addresses of manufacturers, as well as their branch and regional offices, authorized agents, and product line. 3. Salesmen: When it comes to supply and material knowledge, salespeople are great sources. They typically have a thorough understanding of the features and capabilities of their own products in addition to being knowledgeable with comparable and rival goods. Salespeople can frequently recommend new uses for their products by virtue of their specialized knowledge, which will end the company's need to find new suppliers. Salesmen and sales women have extensive knowledge about a wide range of goods and services from their interactions with several businesses, and the alert, responsive consumer may access all of this information. 4. Advertised tender: The process of determining the availability and cost of materials under sealed coverings that are opened and carefully examined at a prearranged time by a tender committee is called a tender. It is implied that there should be room for competition among the materials covered by the tender. The tender system encourages bidders to provide the lowest price, protects the buyer's and bidder's interests, guarantees impartiality and fairness, fosters supplier confidence, and eliminates opportunities for unethical behavior like favoring one bidder over another or manipulating prices in the purchase section. AHIC Date Version Page 16 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia 11. Enquiry: This is an easy way to find out the cost and availability of commodities using open offers. It is used in situations where there is no room for competition because of the following: extremely low value, proprietary materials, policy of only purchasing from one company, limited or unestablished source of supply, as in the case of machined components and fabricated parts. Nonetheless, the buyer may try to bargain for a lower price. While form 8 is a tender form and form 7 is an enquiry form, both require information on pricing, terms of payment, delivery time, and other details. Question 11: List all the possible project risks associated with identified hardware. Write in about 100-150 words. The possible project risks associated with identified hardware are: 1. Technology risks When an implementation does not go as planned, technological hazards arise. These dangers could result in system malfunctions, longer maintenance intervals, security lapses, etc. Components can still malfunction and produce mistakes even with the best training models, algorithms, and technical documentation in place. 2. Time overrun Another frequent risk in IT projects is time overruns. It usually happens as a result of scope modifications, incorrectly calculated jobs, unforeseen resource shortages, inadequate client communication, etc. Let's take the scenario where a highly skilled worker is assigned to a crucial assignment and is essential to its fulfilment. But for whatever reason, they don't show up, which causes the crucial task and its dependencies to be delayed. As a result, the project is unable to deliver on schedule. 3. Budget overrun Budget overruns hurt IT projects in a similar way that scope creep does. They share a degree of relatedness with each other. For example, altering a project's scope results in budget overruns. Additional factors include assigning expensive local resources, making initial budget estimates that aren't accurate, etc. Question 12: Describe the following terms in context to organisational strategic goals: A) Physical infrastructure B) Financial parameters AHIC Date Version Page 17 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia ICT will support business operations in the areas of style, production, R&D, sales, and feedback. A thorough examination of how information and communication technologies affect various facets of development and progress is included in this theme.The following is a part of the business planning process related to innovation examination: The I.T. A strategic vision is defined by monitoring, fine- tuning, and reaffirming the modifications, particularly when business processes or objectives demand for ICT modifications. This process leaves behind a tried-and-true plan that serves as a roadmap for the management to manage the company.When fully understood and implemented, ICT key arrangement offers three important benefits. 1. It empowers a commitment to your association's main goals by adjusting innovation to your commercial objectives.2. It creates a strong link between your ICT and business departments. 3. The clients' needs have been fully met. It makes it possible for ICT frameworks to be fully integrated across divisions. Question 14: Briefly explain two (2) internal and two (2) external ICT sources of information? 1. Two Internal ICT sources of information  Marketing The marketing section provides information such as phone reports, offer codes, and website traffic statistics. A business gathers information about how many people visit their website, how much traffic it receives, and which services bring in the most and least amount of business. The business uses the information gathered to determine which services need to be improved and to enhance its offerings. For instance, a business uses preference data to determine which products most interest its customers; as a result, it concentrates on ways to enhance the data. Customer feedback also helps the business learn about what items customers adore, what they would change, and general comments about the company.  Human Resource An organization's human resource department provides information on hiring, remuneration, talent management, and demographics. Salary, compensation, and the employees' general attitude and approach towards the company are among the information gathered from the poll. A company uses its HR data to improve working conditions for staff members and uphold its reputation by being transparent. Internal data on absenteeism, tardiness, and retention rates should be reported by human resources to the business to see if turnover is a cause for concern. The business should also check payroll to see if the compensation plan it provides is the best option. AHIC Date Version Page 19 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia 2. Two external source of information  Newspaper Newspapers give readers access to up-to-date information on a variety of subjects. The majority are released every day, and the pieces are somewhat short. Newspapers are a fantastic resource to obtain information about how a problem was handled at the time it occurred.  Survey A survey is a technique for obtaining data from a sample of people by asking pertinent questions with the goal of comprehending populations overall. For all parties involved in the information economy, including corporations, the media, the government, and academia, surveys offer an invaluable source of information and insights. Question 15: What are the general features and capabilities of current industry accepted hardware, cabling and software products? Identify and explain three features and capabilities in 250-300 words. The general features of current industry accepted hardware, cabling and software products are: 1. Client computing Any computer hardware or software device that requests access to a server-provided service is referred to as a client in home and business networks. In a client-server architecture, clients are usually viewed as the programme or user making the request. Smartphones, laptops, and desktop PCs are common client end-user devices. In a client-server model, a client in a computer network is the entity that makes a request to a server for a resource or service. The server may be situated off-site or on the property. 2. Mobile computing The technology known as "mobile computing" enables users to connect and transfer data, audio, and video across devices without being restricted by cables and cabling to a fixed location. Mobile computing devices encompass wearable technology including smartwatches, tablets, laptops, and smartphones. Mobile communication, mobile hardware, and mobile software are the three parts or constituents of mobile computing. Protocols, data formats, and other infrastructure required for uninterrupted connectivity are referred to as communication. The wirelessly capable equipment needed for operations AHIC Date Version Page 20 of 27 Source: c03dd2c9b70470dd6cc1baa4961bf2056014d556.doc 02 Dec 2023 3.0