BSBWHS605_Q3 New WHS Policy Manual Template_V1.0_OK_JC_APP

Work Health and Safety Policy and Procedures Manual V 2 Date Version Summary of changes Responsible Note: This manual has been adapted from www.hemsafe.com.au for assessment purposes only.

Contents Introduction ............................................................................................................................................................................ 1 WHS001 Work Health and Safety Policy ............................................................................................................................... 1 WHS002 WHS Objectives and Targets ................................................................................................................................. 2 WHS003 Roles and Responsibilities for WHS ....................................................................................................................... 2 WHS004 Consultation and Safety Meetings .......................................................................................................................... 4 WHS005 Workplace Inspection Procedure ........................................................................................................................... 6 WHS006 Hazard Identification and Risk Assessment ........................................................................................................... 8 WHS007 Emergency Preparedness and Evacuation .......................................................................................................... 11 WHS008 Response to Holdup and Violent and Aggressive Situations ................................................................................ 13 WHS009 Incident Reporting and Investigation .................................................................................................................... 14 WHS010 First Aid and Infection Control .............................................................................................................................. 16 WHS011 Workers Compensation and Return to Work ........................................................................................................ 17 WHS012 Hazardous Substances ........................................................................................................................................ 18 WHS013 Cellar Safety ......................................................................................................................................................... 20 WHS014 Electrical Safety ................................................................................................................................................... 21 WHS015 WHS Workers Induction and Training .................................................................................................................. 23 WHS016 Bullying in the Workplace ..................................................................................................................................... 23 WHS017 Fatigue and Health Monitoring ............................................................................................................................. 25 WHS018 Manual Handling .................................................................................................................................................. 26 WHS019 Contractor Management ...................................................................................................................................... 30 WHS020 Maintenance of Plant and Equipment and Personal Protective Equipment ......................................................... 32 WHS021 Housekeeping and Storage .................................................................................................................................. 32 WHS022 Kitchen Safety ...................................................................................................................................................... 33 WHS023 WHS Self Audit and Management Review ........................................................................................................... 34 WHS024 Legal and Other WHS Information ....................................................................................................................... 35 WHS025 WHS Data Management, Standard Forms, Recording and Reporting ................................................................. 36 618e7aecbcfeb878504b290d9b5437dadd2509de.docx 1

WHS002 WHS Objectives and Targets Purpose The purpose of this section is to set measurable objectives and targets that allocate responsibilities and provide indicators to determine performance. For individuals, these objectives should be adjusted and incorporated into position descriptions. Scope These objectives and targets apply throughout the hotel: Objective Target Indicator /Evidence Responsibility All management and workers know their WHS responsibilities and conduct themselves in a safe and responsible manner. All workers are familiar with, and operate in accordance with the Policy and Procedures Manual and associated documentation. Independent audits and/or WHS Self audit every six months to confirm the WHS Management System is fully implemented. Management to implement and maintain WHSMS. Workers to assist and cooperate. Ensure all workers receive appropriate WHS training. All workers trained in accordance with requirements of their position descriptions. Training needs and requirements are known, training is conducted, and training records are accurate. Management to assess needs and book training. Workers to attend training. Minimise incident frequency and severity occurring to workers and others. Nil incidents. Where incidents occur RTW procedures are followed and investigations undertaken. Management to maintain WHSMS plan and respond quickly to Hazard reports. Effective contractor management in accordance with WHS Act. Contractors provide confirmation of insurances, safe work statements WHS policy and procedures Contractors receive site induction. Documents recorded and regularly updated, induction records where relevant. Management to review regularly and decide on action. Management to ensure contractors are inducted on site. Maintain WHSMS in a current practical format. Current WHS Management System implementation. Self Audit every six months. Regular workplace inspections, risk assessments, workers trained, internal audits, current documentation, and self audit reports. Management to review regularly and decide on action in consultation with workers. Regular workplace inspections are undertaken and all items identified are rectified. Inspections monthly. Documented records. Management to review regularly and decide on action in consultation with workers. Timeframes All targets and objectives will be completed over the next 12 months, at which time they will be revised. Legal Application: Although not legally binding AS/NZS ISO 45001:2018 Occupational health and safety management systems - Requirements with guidance for use, sets criteria for establishing targets and objectives including the commitment for continuous improvement. WHS003 Roles and Responsibilities for WHS Purpose - To identify and highlight the key WHS responsibilities under the legislation for each role and level within the hotel. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 2 of 40

Scope - This policy sets out the general WHS responsibilities for a Person Conducting a Business or Undertaking (‘ PCBU ’), Officers and Directors, managers, supervisors and workers and provides references for the key sources of WHS information. These responsibilities should be included in individual position descriptions. Responsibilities Person Conducting a Business or Undertaking (PCBU) The WHS Act 2011 sets out the duty of the PCBU to ensure so far as is reasonably practicable, the health and safety of workers and others by ensuring:  safe systems of work  a safe work environment  safe use of plant, structures and substances  facilities for the welfare of workers are adequate  processes for notification and recording of workplace incidents  adequate information, training, instruction and supervision is given  compliance with the requirements under the work health and safety regulation  effective systems are in place for monitoring the health of workers and workplace conditions Officers and Directors - Directors and others who have a high level of obligation for the WHS are designated ‘Officers’ and have a key responsibility for WHS in this workplace in accordance with the WHS Act 2011 Section 27 ‘due diligence’ provisions. The main elements of due diligence are to:  acquire and keep up to date knowledge of WHS matters  gain an understanding of the operations of the business and the hazards and risks involved  ensure appropriate resources and processes are provided to enable hazards to be identified and risks to be eliminated or minimised  ensure information regarding incidents, hazards and risks is received and the information is responded to in a timely way  ensure the PCBU has and implements processes for complying with any legal duty or obligation  verify the use and provisions of the resources and processes. General Manager - is responsible for the WHS of all workers. Whilst they may delegate some WHS duties, they acknowledge they are accountable for the operational implementation of all aspects of the hotel’s WHS system. Some key responsibilities include:  Carrying out all duties required to implement and maintain the WHS Management System including supervision, training, and provision of safe systems of work.  Ensuring steps are taken to maintain compliance with WHS Legislation and Australian Standards.  Distribution of WHS information to workers as and when it becomes available and consulting regularly with workers on WHS issues.  Keeping records of all injuries in an Incident Register online in MESafe.  Conducting or delegate to workers member/s regular workplace inspections and risk assessments.  Including safety as an item on the agenda at every team meeting, record minutes and ensure they uploaded to WHS Consultation records module of MESafe.  Actively promoting Health and Safety.  Ensure completion of the Self Audit Questionnaire as a means of regular WHS Management System review.  Ensuring all contractors have provided relevant certificates and qualifications to the hotel.  Ensuring all contractors have been inducted on site. Duty/Assistant Managers/ Supervisors are responsible for the following:  Carrying out any WHS duties delegated by the General Manager and Senior Managers. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 3 of 40

 agree and implement the process for consultation  be responsible for communicating issues regarding WHS throughout the workplace  discuss all safety issues within the workplace with workers  ensure regular contractors are included in the consultation process  ensure a Health and Safety Representative is elected if requested  ensure a WHS Committee is formed, if relevant or requested. Workers have the responsibility to:  actively take part in the agreed consultation process  feed back to Management any issues or hazards identified in the workplace. Procedure  An agreed process for consultation will be implemented.  Where no request for a HSR or Committee is made then other agreed arrangements for consultation on health and safety matters will be implemented and could be through:  regular scheduled meetings  team meetings (where work health and safety is always an agenda item)  one-off meetings  tool box talks / shift hand over meetings  face to face discussions  briefing sessions.  If requested by workers a process for electing a Health and Safety Representative (HSR) will be put in place and they be allowed to attend formal training.  If requested by workers a process for electing a WHS Committee will be put in place.  All records of consultation will be maintained on MESafe. Health and Safety Representatives (HSR) and Health and Safety Committees (HSC) A HSR or committee are not required in the hotel however one may be elected and established if it is directly requested by workers or is of benefit to the consultation engagement between the workers and PCBU. Should a HSR be elected, or committee is established the following will apply. Health and Safety Representative and /or Health and Safety Committee functions :  Review the safety performance of each workplace.  Monitor the effectiveness of the work health and safety policy and programs.  Assist with identifying hazards and managing risks.  Carry out workplace inspections.  Monitor the effectiveness of safety training.  Other site specific functions as determined. Committee Attendance :  The committee (if applicable) consists of at least one elected representative from each departmental area, one from management, and the Return-to-Work Coordinator. The attendance of an “officer” is also advantageous but not required.  Attendance at meetings will be limited to members of the Committee, invited guests, deputies and special speakers following consultation with the Chairperson and a Management Representative. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 5 of 40

The Chairperson: The Chairperson (if applicable) will be elected by and from the elected members of the Committee and the position will be reviewed each 12 months. The Management Representative will not be the Chairperson. Election of Members :  Elected members shall hold office for a period of two years or until they are no longer employed by the workplace. At such time elected Committee positions will become vacant and a ballot shall be held for re-election.  All workers shall be eligible for re-election to the Committee. Legal Application: WHS Act 2011 s.47 to 49 outlines specific obligations of PCBU in relation to consultation, and ‘officers’ need to ensure the PCBU complies with these. WHS Act 2011 pt.5 addresses consultation, representation and participation and includes specific information on the role of Health and Safety Representatives and ‘work groups’. WHS Act 2011 s.78 stipulates the frequency for the WHS committee meetings. Reference Documents: WHS Consultation, Cooperation and Coordination Code of Practice. WHS005 Workplace Inspection Procedure Purpose - To ensure monthly inspections are conducted at this workplace to identify hazards, assess risks and eliminate hazards or control those risks. All areas are regularly inspected including outdoor areas if relevant. Scope - This procedure covers all workplace inspections. Responsibilities Management have the responsibility to:  either complete the inspection themselves or delegate to a suitable competent individual  ensure the individual appointed have the skills, knowledge and competency to undertake the inspection in order to recognise any hazards that may need attention  ensure an inspection is completed on a monthly basis. Workers have a responsibility to:  actively participate in the Workplace inspection process as required  consult with management (or the relevant, delegated person) on the identification of hazards and strategies to eliminate or control those hazards to reduce the risks. Procedure  Select the Workplace Inspection module on MESafe.  Use the checklist to conduct the inspection of the workplace and identify hazards.  The checklist can be completed electronically, in hard copy and data uploaded later or using a smart phone or tablet supporting Apple or Android software.  Ensure all areas are covered including walkways, storage areas, kitchens, bars, function rooms, offices, outside areas, car parks and delivery areas. On completion of the inspection any urgent hazards must be brought to management’s attention immediately for rectification and a risk assessment documented in the Tasks/Hazards module of the MESafe. Signage Signs are a source of warning or information and are not a risk control by themselves. Signage in all areas will be correct, particularly ‘prohibition’ signs and ‘warning’ signs. There are a variety of signs that require specific compliance such as: 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 6 of 40

 WHS Regulation 2017 ch.3 div.2 ss.40 & 41 (standards for workplace facilities and maintenance)  AS/NZS 1319 – Safety Signs for the Occupational Environment  AS/NZS 2293 – Emergency Escape Lighting Exit Signs for Buildings  AS/NZS 1841 – Portable Fire Extinguisher-General Requirements WHS006 Hazard Identification and Risk Assessment Purpose -To have a defined method of hazard identification, risk assessment and control so as to eliminate or minimise the potential for work place related injuries and incidents. Scope - This procedure covers all workers and activities in the workplace. Responsibilities Management have the responsibility to:  understand and implement the process and procedures of risk management  ensure workers receive the necessary training and instruction in relation to risk management. Workers have the responsibility to:  ensure they follow the hazard identification processes of the workplace particularly with regard to notification of operational hazards as they may occur and to notify management immediately.  follow any safe work practices that have been agreed in order to minimize the potential of incidents and accidents.  consult with management on the identification, control and review of hazards and risks within the hotel. Terms Term Definition Hazard is an activity or physical situation that has the potential to cause harm Hazard identification is the procedure used to identify situations that could lead to injury Risk is the potential injury, incident or damage to property or people that could result from exposure to the hazard. Risk Assessment is the evaluation of the likelihood of an injury, incident or damage and the consequences or outcomes associated. Risk Control is how the risk associated with the hazard can be eliminated or controlled to reduce the risk. Hierarchy of Control the preferred order of risk control. Procedure - The Process of WHS Risk Management (Refer to Hazpak Guidance document) and Code of Practice How to Manage WHS Risks) The process works in the following steps: 1. Identify the Hazard 2. Assess the Risk 3. Eliminate or Control the Risk 4. Review 1. Identify Hazard Hazards are identified in any one of the following ways: 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 8 of 40

 Workplace Inspection  Incident Investigation  Observation by workers member, contractor or visitor  When introducing new systems of work, procedures, plant or equipment  WHS system audit, including MESafe self audits. If you identify a hazard in the hotel:  Stop the task you are doing  Report the Hazard to your Manager on Duty immediately  Ensure that either you or the Manager on Duty records the hazard and carries out an assessment of the risk. 2. Assess Risk This will be undertaken by Management and/or the suitably qualified or trained person completing the workplace inspection. Using the Task/Hazards module in MESafe enter all the details and use the Risk Matrix below as a guide to Assess the likelihood of a hazard or incident occurring and the potential severity / consequence of that incident. Use the matrix to determine the response rate to the hazard. Risk Matrix (Hazpak- SafeWork) Consequences – how badly could someone be hurt by this hazard? Likelihood – how likely is it that the hazardous event could occur? Very Likely Could happen anytime Likely Could happen some time Unlikely Could happen but very rarely Very Unlikely May happen but probably never will Death or permanent disability 1 1 2 3 Long-term injury of serious illness 1 2 3 4 Medical attention required 2 3 4 5 First Aid only 3 4 5 6 Risk Scores and suggested Action time frames 1 = Do something about this hazard immediately 2 = Do something about this hazard within 24 hours 3 = Do something about this hazard within 48 hours 4 = Do something about this hazard within one week 5 = Do something about this hazard within two weeks 6 = Do something when possible 3. Control the Risks 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 9 of 40

 Fire and evacuation  Bomb threats  Hazardous chemical spills Responsibilities - It is the responsibility of all workers to ensure they act in a safe and responsible manner, ensuring they do not perform any action that will result in a risk to the health of any other individual. Management have the responsibility to:  ensure there is an Evacuation Plan devised for all areas of the workplace and that it is clearly displayed in the appropriate areas.  ensure there is a response plan for all foreseeable emergencies and that workers are trained in appropriate response.  ensure workers are appropriately trained in all emergency procedures including evacuation procedures and use of fire extinguishers if necessary.  ensure regular evacuation drills occur and are evaluated.  nominate and provide training for fire wardens.  ensure procedures are in place to manage the risk of other emergencies not requiring evacuation.  ensure emergency training is included in workers induction. Workers have the responsibility to:  must make themselves aware of the procedures  attend relevant training and provide feedback, where required. Procedures 1. Fire and Evacuation  Emergency evacuation plans are located around the premises on the walls (and behind the door of each accommodation room). They include a floor plan of the workplace and locations of First Aid Kits, fire exits, extinguishers, hose reels and fire blankets together with emergency contact numbers and instructions.  It is the responsibility of each workers member to know the location of fire extinguishers, especially those in the immediate work vicinity. This is included in induction training. It is also the responsibility of all workers to know their appropriate evacuation route and assembly location.  Fire wardens are designated and trained.  Fire extinguishers and hose reels are checked regularly (6 monthly) to ensure they are fully functional.  Evacuation drills are conducted under the supervision of the Manager. Drills are necessary to train and prepare building occupants for safe evacuation should an internal emergency occur. All fire alarms should be treated as “real” and full evacuation conducted.  Following evacuation drills the efficiency should be assessed and revisions made to procedures if necessary. Standard Instruction applicable in Case of Fire  Sound the Alarm.  Call 000 (Police and Fire) to report name, location, description of emergency.  If trained, use fire extinguishers to aid in evacuation and to confine the area of the fire.  Remove victims in the immediate area of the fire.  Ensure every area/room including bathrooms, have been checked and cleared.  Confine fire and smoke by closing doors and windows in vicinity of fire.  Direct persons to assigned exits and the Assembly Point.  Ensure area is completely evacuated.  Check all persons at Assembly Point and identify missing persons.  Report missing person(s) presumed to be in the building to Police/Fire Services.  Remain at Assembly Point until further instruction from Police/Fire Services. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 11 of 40

2. Chemical Spills  Safety data sheets (SDS) are obtained for all chemicals on the premises and the instructions contained in these relating to storage, dilution, first aid and spills is noted and followed.  SDS are retained in close proximity to the chemical storage and /or usage area.  Where spill kits are required these have been obtained and workers instructed in their use.  Utilise spill kit where appropriate and trained to do so.  Notify your Manager on Duty and determine the level of severity.  Call Fire Service on 000 if Management ascertains that the problem is serious. Ensure the SDS is made available to emergency response personnel.  Protect yourself and others from exposure to chemicals and vapours.  Control ignition sources if flammables are involved, i.e. electrical switches (such as turning off power source if safe to do so).  Begin evacuation if necessary to preserve health and safety.  Follow Directions from your Manager on Duty.  Some incidents may be reportable to the regulator, SafeWork NSW. 3. Response to Telephone Bomb Threats Response to possible bomb threat should be included in induction training together with fire response and emergency evacuation procedures. Instructions should include the following principles:  Keep the person on the phone - ask "When", "Where", "What", and "Why?"  After the call, do not hang up the phone unless you must call for help.  Call Police on 000 immediately (during the call if possible).  Notify your Manager and follow his/her guidance.  Do not touch or move any suspicious package.  Above all, remain calm and avoid creating a panic.  All workers are offered access to counselling services after the event (contact ME for assistance). Legal Application: WHS Regulation 2017 s.43 requires PCBU’s to prepare maintain and implement emergency plans. Reference Documents:  Managing the Work Environment and Facilities - Code of Practice.  Emergency Planning Factsheet (Safe Work Australia) Other Relevant References:  Standard AS 3745-2010 – planning for emergencies in facilities  Standard ISO/TS 11602-2:2010 – fire protection - portable and wheeled fire extinguishers - Part 2: Inspection and maintenance  Standard AS 1851 – maintenance of fire protection systems and equipment  Standard AS 2293.1-2005 – emergency escape lighting and exit signs  Standard AS 2444-2001 – portable fire extinguishers and fire blankets - Selection and location WHS008 Response to Holdup and Violent and Aggressive Situations Purpose - To ensure that all workers and customers are safe and exposure to risk is minimized in the event of a holdup, violent or aggressive situation. To ensure that workers are trained and capable of responding in accordance with that training. Scope - This procedure addresses the foreseeable risk of holdup, violent attack and dealing with aggressive customers. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 12 of 40

 Remain as calm and collected as possible, avoiding panic.  Immediately after the incident write down as much as you can remember of the episode. Record the threats in as much detail as you can remember.  Advise Hotel Employers Mutual, Workers Compensation insurer.  All workers are offered access to counselling services after the event; Hotel Employers Mutual will be able to assist with organising these services. Legal Application : As per WHS Act 2011 s.27(5)(b) the ‘officer’, as part of their due diligence requirement should gain an understanding of the business operations to minimise the associated hazards and risks. WHS Act 2011 s.19 contains the primary duty of a ‘person conducting a business or undertaking’ (PCBU) to ensure so far as is reasonably practicable the health and safety of workers and others in the workplace. ch.3 of the WHS Regulation 2017 and s.17 of the WHS Act 2011 address Risk Management. Reference Documents: SafeWork Australia: How to Manage Work Health and Safety Risks - Code of Practice WHS009 Incident Reporting and Investigation. Purpose - To ensure that every incident is handled in the correct manner and to ensure that incidents are investigated as part of the risk management process to identify causes and establish controls to minimise reoccurrence. Scope - This procedure encompasses all incidents, accidents, injuries and ‘near misses’ that occur within the workplace. Responsibilities Management have the responsibility to:  ensure reporting and investigations are undertaken into incidents  depending on the severity of the incident: o ensure notification of the incident to Hotel Employers Mutual Workers Compensation Insurer is completed, where an employee has been injured o ensure notification of the incident to your public liability insurer is considered where the incident involves members of the public o notifying SafeWork NSW if the incident is severe and deemed ‘notifiable’ under the legislation.  ensure all incidents are recorded in the Incident Report module of MESafe. Workers have the responsibility to:  notify/report to management of any WHS related incident, whether it results in an injury or not  cooperate fully with the investigation process, including consultation  follow the instructions within this procedure. Procedure  Whenever there is an incident, it will be reported to management. This may include incidents that include employees, contractors, members of the public, visitors and guests.  If there is an injury, the injured person will be provided with immediate first aid and medical attention.  Hotel Employers Mutual will be notified of the injury within 48hours for an injury related to an employee (see Workers Compensation and Return to Work Procedure WHS011).  Our public liability insurer may need to be notified for circumstances where an injury involves members of the public.  Depending on the severity of the injury or incident SafeWork NSW will be notified immediately (see ‘notifiable incidents’ below).  An investigation of the incident will be carried out to find out why it occurred and what if any corrective actions and control measures need to be taken and implemented.  The incident will be recorded in the Incident Report Form module of MESafe or in a separate manual register of injuries book 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 14 of 40

 An investigation may be carried out and risk assessment completed to evaluate the circumstances and implement corrective actions to avoid further incidents. Notifiable Incidents SafeWork NSW will be notified ‘immediately’ by telephone 13 10 50 if any of the following types of incidents occur:  Death  A “serious” injury  A “dangerous” occurrence Serious Injury is one that needs:  Immediate inpatient at hospital  Immediate treatment for: o Amputation. o Serious head or eye injury e.g. fractured skull, possible sight loss. o Serious burn e.g. potential for skin graft or worse. o Degloving or scalping (separation of skin to the underlying tissue). o Spinal injury (not gradual onset or minor L4/5 type disc problem). o Loss of bodily functions e.g. loss of consciousness (not fainting). o Serious lacerations e.g. cut tendons, nerves with possible loss of function.  Medical treatment within 48hrs of exposure to a hazardous substance. Dangerous Incident is:  uncontrolled escape or spillage of hazardous substance  uncontrolled explosion or fire  uncontrolled escape of gas or steam or pressurised substance  electric shock  construction related incidents such as fall of plant from height, failure /collapse of plant, collapse of excavation. First Aid: Please refer to WHS010 – First Aid. All incidents requiring the person to receive first aid will require the person/treating party to fill in the details of First Aid given on the First aid register in MESafe. Legal Applications : As per WHS Act 2011 s.27(5)(d) the ‘officer’, as part of their due diligence requirement should ensure information regarding incidents, hazards and risks is received and the information is responded to in a timely way. WHS Act 2011 Part 3 s.35-39 details those incidents that are ‘ notifiable ’ to SafeWork. Due diligence obligations in s.27 requires officers to ensure the undertaking has adequate processes to receive and consider information regarding incidents and to respond to such information. Reference Documents:  SafeWork Australia: How to Manage Work Health and Safety Risks – Code of Practice  SafeWork NSW: Incident Near Miss Investigation Form  SafeWork NSW: WHS Incident Notification – Fact sheet  SafeWork Australia: Incident Notification Factsheet (2013) WHS010 First Aid and Infection Control Purpose - To ensure that there are adequate infection controls standards and that injuries to individuals are properly treated and there are sufficient adequately trained workers available. Scope -This procedure encompasses all infection control and first aid requirements. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 15 of 40

Management have the responsibility to:  ensure workplace injuries are notified to the Workers Compensation Insurer (Hotel Employers Mutual).  serious incidents are also notified to SafeWork NSW (see WHS009 Incident Reporting and Investigation).  ensure there is a functional job description checklist completed for every role within the hotel.  appoint a Return to Work Coordinator if relevant or appoint a relevant trained person to manage the employees claim in partnership with Hotel Employers Mutual.  ensure the Return to Work Coordinator or relevant person has been provided with appropriate training.  ensure a Return to Work Program is established (standard templates are on the MESafe) in accordance with legislative requirements.  ensure there is a generic list of suitable duties created to increase the efficiency of the Return to work process. Return to Work Coordinator or other trained relevant person has the responsibility to:  developing a Return to Work (RTW) program in accordance with SIRA guidelines and Workers Compensation legislation.  implement actions as part of the RTW process, as defined in the RTW program.  undertake relevant training to understand the legal responsibilities of the RTW process.  be the central contact for Hotel Employers Mutual, the injured worker and other relevant parties involved in the Workers Compensation process. Workers have the responsibility to:  report any workplace injury to their Manager as soon as reasonably able.  cooperate fully with the Return to Work Process in the event of having a claim. Procedure Developing the RTW program:  The RTW Coordinator or relevant person will undertake training; this may include the MELearning e-learning courses on RTW Coordination through Hotel Employers Mutual.  A RTW Program will be developed by the RTW Coordinator or relevant person taking into consideration: o Workers Compensation legislation o SIRA RTW Guidelines o RTW Program template in MESafe o Feedback from consultation with management and employees  A functional job description checklist will be developed for every role within the hotel through MESafe. Notifying a Workers Compensation claim:  Whenever there is an injury it will be reported to the manager on duty.  The injured person will be provided with immediate first aid and medical attention.  Manager on duty will advise the RTW Coordinator or relevant person within 24hours of being notified of the injury.  Notification to Hotel Employers Mutual will be completed within 48 hours of becoming aware of the injury; any notification after 5 calendar days will incur an excess fee equivalent to one week’s wages.  Depending on the severity of the injury or incident SafeWork NSW will be notified immediately (see WHS009 Incident Reporting and Investigation). Implementing the RTW Program:  The hotel will implement the return to work program with Hotel Employers Mutual to ensure the worker returns to fitness and works as soon as possible. o As part of this process a copy of the functional job description checklist for the role of that worker will be provided to Hotel Employers Mutual and the worker’s nominated treating doctor.  An investigation of the incident will be carried out (as per WHS006 Hazard identification and Risk Assessment procedure) to find out why it occurred and what if any corrective actions and control measures need to be taken and implemented. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 17 of 40

 The incident will be recorded in the Incident Report Form module of MESafe or in a separate manual register of injuries book First Aid: Please refer to WHS010 – First Aid. All incidents requiring the person to receive first aid will require the person/treating party to fill in the details of First Aid given on the First Aid Register in MESafe. Legal Application: ch.4 of the Workplace Injury Management and Workers Compensation Act 1998 addresses workplace injury management; s.52 mandates a return-to-work program and s.63 requires a register of injuries. Note: Adjustments to the Workers Compensation Legislation was passed by the NSW Parliament in 2012 which significantly changes the management of Workers Compensation claims. For up to date information contact Hotel Employers Mutual at info@marinoenterprises.com.au Reference Documents:  Workplace Injury Management and Workers Compensation Act 1998 ch.3 pt.2 ss.43-45 – Workplace injury management and notification of workplace injury  Workplace Injury Management and Workers Compensation Act 1998 ch.3 pt.2 s.52 – Workplace rehabilitation  Workplace Injury Management and Workers Compensation Act 1998 ch.4 pt.2 div.1s.63 – Register of injuries  RTW Program 20 workers or less o Please refer to My Other WHS Resources on MESafe  RTW Program greater than 20 workers o Please refer to My Other WHS Resources on MESafe  SafeWork NSW: Return To Work Programs – Information page  State Insurance Regulatory Authority: Employer Obligations – information page WHS012 Hazardous Substances Purpose - To ensure the safe use and storage of chemicals, both hazardous and non-hazardous in all areas. Scope - This procedure applies to all chemicals used at the workplace including cleaning chemicals, those used in the bar and cellar, those relating to maintenance of plant and equipment and those used for swimming pools. It also covers the management of asbestos in the workplace. Responsibilities Management have the responsibility to:  ensure procedures are in place for the safe storage, use and disposal of all chemicals.  ensure workers are trained and instructed as appropriate to their job role.  ensure the building has been surveyed for asbestos and an appropriate register kept if required. Workers have the responsibility to:  adhere to training and follow procedures.  notify management of any issues that may arise with use of a particular chemical.  report any damage to areas containing asbestos. Procedure  Obtain SDS (Safety Data Sheets) from suppliers for all hazardous substances.  Enter details of all substances on the Hazardous Substances register module in MESafe.  The SDS will describe the composition of the chemical, storage recommendations, method of use, First Aid information, information regarding spills, dilution etc.  The SDS will be retained at a central location or MESafe and also in close proximity to the storage and area of use for the individual hazardous substances.  All workers using hazardous substances will be trained in their safe use and where PPE is required this will be provided. 618e7aecbcfeb878504b290d9b5437dadd2509de.docx Page 18 of 40