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Topic: In what ways and to what extent are the benefits of workplace learning dependent
upon the link between the learning strategy and business strategy?
INTRODUCTION
Workplace learning refers to the process through which individuals gain new knowledge,
abilities and skills in the course of their employment. Companies need this kind of learning
because it helps them hire employees who have the skills they need to stay competitive in their
business. Onyemelukwe, Ferreira and Ramos (2023) claim that workplace learning is an
important part of HR strategies because it works with the overall business strategy and makes
sure that workers have the skills they need to do their jobs well. moreover, Minton and Lowe
(2019) also looked at workplace learning, which includes several types of learning that happen at
work, such as guidance, counselling, job rotation, cross-functional training, observing jobs,
training programmes, online education modules, workshops, seminars and conferences. The goal
of these educational efforts is to make employees better at their jobs, make them more
efficient and help the organisation reach its goals and objectives. Additionally, Alerasoul et al.
(2022) stated that workplace learning is an important part of HR strategy because it helps
companies build a workforce that is adaptable, creative and able to change with the times.
Likewise, it improves staff involvement, contentment and employment, consequently
diminishing expenses related to employee turnover. Moreover, workplace learning plays a
significant role in promoting the growth of a learning organisation, which is distinguished by
ongoing learning, the exchange of knowledge and the cultivation of innovation (
Billett, 2023).
This assignment aims to examine the correlation between learning strategy and business strategy
in the healthcare sector. THE LINK BETWEEN LEARNING STRATEGY AND BUSINESS STRATEGY
To stay successful in today's fast-paced business world, companies must adjust to new
technologies, shifting market conditions and customer needs. The only way for companies to do
this is to spend on developing a workforce that has the skills and knowledge to deal with these
problems. This is where it is very important for the learning strategy and the business strategy to
work together (
Bryson, 2018). The business's learning strategy is its plan about the way it can
enhance the skills and knowledge of its employees so that it can reach its business goals. To
make sure it helps the business reach its goals, a well-integrated learning strategy should be in
line with the overall business strategy. This connection is important because it makes sure that
the learning programs are useful, successful and in line with the company's strategic goals
(
Sykes, 2022).
However, Fleming and Zegwaard (2018) contend that there are several ways that an integrated
learning strategy can help a business strategy to its goals and objectives. Moreover, it helps
businesses train employees who can adapt, come up with new ideas and work well with others in
changing business settings. Organisations can confirm their employees is prepared to fulfil
organisational difficulties and maintain competitiveness by providing them with the suitable
expertise and abilities. The research by Zhang et al. (2020) demonstrate that this helps companies
reach their goals, such as making more money, making more products and making clients
satisfied. The research by Antunes and Pinheiro (2020) also stated that a company can become a
learning organisation with the aid of an integrated learning strategy. A learning group keeps
learning and shares the things it knows and new concepts. When employees are encouraged to
learn new things all the time, business can make certain they can adapt to new stratergies,
changing customer needs and changing market conditions. Furthermore, Istanti, Sanusi and
Daengs (2020) stated that many companies want to be more competitive, make more money and
keep their customers satisfied. An integrated learning strategy can also help the employees who
work for them become extremely capable at what they do, that helps them to reach their goals.
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companies can make sure their employees can do their responsibilities well by giving them the
incomes and details they need. This supports the company meet its objectives, like getting more
products and having satisfied customers. Contarily, Holbeche (2023) examined that companies
need an integrated learning strategy to make a workforce that is flexible, creative and able to
work with new business strategies. It also helps create a learning organisation and a staff that
works hard, which are both important for meeting business goals. Because of this, companies
that want to get the most out of their learning strategy should make sure it fits in with their
general business strategy.
COMPARISON OF FORMAL AND INFORMAL LEARNING IN THE WORKPLACE
The workplace offers many ways for individuals to gain new information and skills. There are a
lot of different ways to learn, such as formal and informal methods. At some times and places, it
is acceptable to learn in a formal setting, such as with the help of an instructor or trainer. Some
parts of it are training for students and discussion groups (Kaukko and Wilkinson, 2020). The
opposite is informal learning, which develops easily at work through everyday interactions and
conversations (Silvestru and Silvestru, 2019). When it comes to jobs, official and informal
learning are not the same. Choi (2021) says that formal learning is a planned way of getting
information that includes clear goals, specific topics and set times for each job. It is also given
through formal training, which can be done by people inside or outside the company. In addition, Getting a formal education can help communities in many ways. For instance, it
makes sure that all employees get the same training, which makes the workforce smarter and
more capable (Cerasoli et al., 2018). This is especially significant for jobs that require a lot of
specialised abilities and information, like healthcare. A formal education also supports
employees follow company rules and guidelines by teaching them the correct way to do things.
Using this strategy can lower threats and make procedures run more smoothly overall (Peters and
Romero, 2019). In contrast Greenhow and Lewin (2019) also examine that the healthcare
industry can reach its goals easily by using both formal and informal learning strategies.
Teaching and learning can benefit employees learn new things and get improved at things that
are significant to the industry. The needs of the business can be taken into account when
planning customised training courses and workshops. Moreover, it systematically combine
learning programs with business strategy, it makes sure that employees have the skills and
information they need to help the business succeed. This link also makes sure that learning
programmes work well and are in line with the company's culture and values. Consequently, this relationship makes it easier for workers to do a better job, which increases
engagement and motivation. Additionally, it motivates them to keep learning new skills and
moving up in the healthcare field. In addition, formal learning helps companies determine how
well their training programmes are working by giving tests and evaluations. By using facts, this
provide them the knowledge to make smart decisions about their future learning. However,
Greenhow and Lewin (2019) indicated that formal education has certain drawbacks. Creating
and implementing formal education programmes can take a lot of time and money for
businesses, especially when they need to hire outside trainers or use new technologies.
Additionally, formal education cannot always provide people with the flexibility and adaptability
they need to be successful in environments that change quickly and are always changing. Formal
training programmes cannot always adapt to the changing needs of both the company and its
workers because of the way they are structured and when they occur. therefore, formal education
occasionally appears disconnected from real-world applications, which can make students not
want to learn and not remember what they have learned (Roberts et al., 2018).
On the other hand, Colognesi, Van Nieuwenhoven and Beausaert (2020) described that informal
learning happens naturally at work, usually through observation, thought and working together.
Its ability to adapt and stay useful in different situations essentially makes it unique.
Organisations can derive multiple advantages from informal learning. It allows employees to
learn from one another through mentoring and peer support while initially utilising the
organisation's extant skills and knowledge. Moreover, informal learning enables workers to
enhance their skills and knowledge in the context of new or challenging circumstances (Masanet,
Guerrero-Pico and Establés, 2019). This enhances their adaptability and enables them to respond
effectively to evolving business requirements. Informal learning promotes employee autonomy
and self-direction as they assume responsibility for their development and learning (Janhonen,
Torkkeli and Mäkelä, 2018). However, Carliner (2023) asserted that there are also certain drawbacks associated with informal
learning. Informal learning cannot consistently provide accurate or high-quality information and
knowledge. This can result in practices that can appear irregular or incorrect. There is a
possibility of developing an unfair or restricted perspective due to the influence of the
experiences and opinions of those engaged in the learning process. In addition, Faulks et al.
(2021) found that informal learning can fail to receive the same level of respect or
acknowledgement from the company because of its absence of structure and formal recognition
compared to formal learning. Insufficient resources and assistance can be allocated to informal
learning initiatives. Both formal and informal learning ultimately have benefits and drawbacks
for enterprises. Formal learning provides structure, uniformity and evaluation, whereas informal
learning promotes adaptability, collaboration and opportune learning. The advantages of
acquiring knowledge through on-the-job training depend on the extent to which the learning
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strategy corresponds to the overall business strategy. Companies that prioritise the compatibility
of their learning programs with their business goals and values are more likely to maximise the
benefits of both formal and informal learning while minimising the associated difficulties.
EXPLORING UNITARIANISM AND PLURALISM MODELS IN WORKPLACE
LEARNING
The unitarian and pluralism model are two ways to look at the way the workplace works and the
way managers and staff members communicate to each other. These models also have an effect
on learning programmes at work, and the extent to which learning helps depends on the extent
that the learning strategy fits with the healthcare business strategy (Kaufman et al and 2021).
moreover, Van Buren's study from 2022 suggests unitarianism claims that management and
workers should work together to reach a common goal. This makes the workplace more
connected and united. An organisational structure and a central authority form the basis of this
strategy. In this approach, management is very important. however, Johnstone's (2020)
Unitarianism states that managers and workers mean the same things and that differences can be
settled by working together and discussing things. This model says that learning programmes at
work need to be in line with the general business strategy so that everyone operates and thinks in
the same way.
Pluralism, on the other hand, recognises that there are different interest groups at work, such as
workers' management and unions. Pluralism states that these different interests need to be taken
into account and that they should be balanced. This model says that disagreements happen in the
healthcare sector, but they can be solved by talking things over and coming to an understanding.
additionally, Baker et al. (2021) additionally asserted that pluralism means that learning
programmes at work should take into account everyone's distinct requirements and desires and
listen to their concerns. This means that the link between business strategies and learning
strategies can be flexible enough to work with different points of view. Workplace learning is
affected in different ways by these two models. The unitarian model says that there should be
one leader and that everyone should share the same beliefs and goals. To help the company reach
its main goals, learning programmes at work can be organised in a way that complements the
company's overall strategy. It can be hard for people to come up with new ideas and grow as
individuals when the focus is on togetherness and keeping things the same.
however, Adam and Kriesi (2019) claim that the plurisim model recognises that there are many
interest groups and that the different views of these groups should be taken into account. Some
workplace learning programmes can need to be more flexible and open to everyone, since
workers, managers, and other partners all have different wants and needs. This could be done by
allowing workers choose the way they want to learn, making them help make learning
programmes, and creating a space that encourages people to work together and talk to each other
freely. According to Veit (2020), the benefits of learning on the job rely on the model used to see
the way the learning strategy fits in with the business strategy. In the unitarian model, when the
goals of the company and the interests of the employees are in line, matching the learning
strategy with the business strategy can lead to more benefits. They are more likely to use the
knowledge they have learned to help the company reach its goals if they can see how what they
are learning fits in with those goals.
Furthermore, when working for individuals from other countries, the connection between the
business strategy and the learning strategy can become challenging in the healthcare industry.
The goals of the company can not always be in line with the interests and concerns of the
workers. Therefore, for workplace learning projects to work, they can need an approach that is
customised that takes into account the needs and opinions of everyone involved (Gagné, 2018).
To accomplish this, they need to think of ways to make things work for everyone and find places
where their skills and those of the company match up. Therefore, both the unitarian and
pluralism models demonstrate that different things happen at work that can make it hard to teach
people on the job. One authority and shared goals are important in unitarianism. It says that
learning at work should go along with the company's plans. On the other hand, pluralism says
that people should be able to adapt to different groups of people with different goals. In both
types, there is a link between the learning strategy and the business strategy. EVIDENCE FROM THE ORGANIZATION
As a medical assistant working in the healthcare field, I can say that the organization's
confirmation of the important connection between the learning strategy and the business strategy
is strong. Our healthcare centre encourages ongoing learning at work to make sure that all staff
members, including medical assistants, know about the newest medical techniques, technologies,
and best practices for taking care of patients. Formal learning methods, like workshops and
training programmes, are designed to fit with the healthcare business strategy and improve
results for patients and the overall efficiency of the organisation. For example, formal training
sessions focus on how to use new medical technologies and stay in line with rules in the
business. In addition, learning outside of education is very important in our hospital setting. The
adaptive learning mindset is built on daily interactions, working together as a team, and sharing
experiences. As a medical assistant, I have witnessed how informal learning can help people
communicate better, work together better, and stay aware of all the different needs of patients.
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The organization's goal is to provide patient-centered care and improve the total patient
experience, which is in line with this informal learning strategy. CONCLUSION
In conclusion, the effectiveness of workplace learning is intricately tied to the alignment between
learning strategies and business strategies. This study shows the significance it is to have an
integrated learning strategy that works with the general business strategy to make sure that all
employees, like medical assistants, learn the information they need to know to help the company
reach its goals. When it look at formal and informal learning side by side, it can see how
important it is to have a balanced approach. Formal programmes offer order and consistency,
while informal methods encourage flexibility and teamwork. The study of the unitarianism and
pluralism models also shows the way organisational theory can affect learning projects. As a
medical assistant working in the healthcare field, the organization's evidence supports the worth
of customised learning programmes that deal with problems unique to the field. These
programmes stress the ongoing dedication to providing excellent patient care and achieving
organisational success.
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