Chapter 9 quiz - open

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Management

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Jun 22, 2024

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Chapter 9 quiz - open Question 1 Correct Mark 1.00 out of 1.00 ¥ Flag question Question 2 Correct Mark 1.00 out of 1.00 ¥ Flag question Question 3 Correct Mark 1.00 out of 1.00 ¥ Flag question Question 4 Correct Mark 1.00 out of 1.00 ¥ Flag question Amelia was just hired as a sales rep for a large medical supply company. She knows her new job will require her to be persuasive. Which of the following is a persuasion technique that Amelia should use on her new job? Select one: a. Mention her lack of experience to get the readers to understand her perspective. b. Use solid information, statistics, and examples to support her view.¥ c. Make her requests vague to ensure that a great deal of information can be gathered. d. Deemphasize benefits and focus solely on facts. Marks for this submission: 1.00/1.00. The statement Not wearing your seat belt is dangerous to drivers and passengers because it is unsafe is an example of which of the following? Select one: a. begging the question b. logical reasoning c. post hoc (after, thus, because) d. circular reasoning¥’ Which of the following sentences convey the BEST tone for a persuasive request within an organization? Select one: a. Please see your supervisor to have all supply purchases preapproved.¥Y’ b. Management demands that all new employees attend an orientation session. c. You must approve my travel expenses by Friday. d. You should start following the new procedure immediately. Marks for this submission: 1.00/1.00. Instructions and directives to subordinates, including information about procedures, equipment, or customer service, usually require considerable persuasion and, therefore, should be arranged indirectly. Select one: True False v
Question 5 Correct Meark 100 out of 100 ¥ Flag question Question 6 Correct Meark 100 out of 100 ¥ Flag question Question 7 Correct Meark 1.00 out of 100 ¥ Flag question Question 8 Correct Mark 1.00 out of 100 ¥ Flag question Which of the following would be the BEST way to begin persuasive claim or complaint letter? Select one: 2. Open with a quick review of what the writer has done to resolve the problem.¥' b. Open with a detailed chronology of what happened. c. Open with a statement that clearly shows your frustration with the situation. d. Open with a demand for action or a threat. Marks for this submission: 1.00/1.00. Effective persuaders may choose from different organizational strategies to get the results they want. Which of the following is the MOST accurate statement about organizational patterns? Select one: 2. Suggest new ideas, directives, or recommendations for change immediately to show how strongly you believe in them. b. When the reader needs to be educated, the direct approach helps the reader understand the ideas immediately. ¢ If you are asking for something that you know will be approved, use the indirect organizational strategy. d. When you expect resistance or when you need to educate the receiver, use the indirect organizational pattern.¥" Which of the following statements about direct mail marketing is MOST accurate? Select one: a. Sales letters are generally written by specialists.¥' b. With the increasing popularity of e-marketing, direct mail marketing has become obsolete, <. Direct mail marketing is more invasive than telephone solicitations and more hated than unsolicited e-mail. d. Because marketing is such a science, very few people ever have the opportunity to write anything considered a sales letter. Marks for this submission: 1.00/1.00. An example of a rational appeal is Picture yourself being pampered for the day as you bask in the sun at our oceanside resort and spa. Select one: True False v
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