Property Services Assessment Tasks for Real Estate Agents

ASSESSMENT TASKS CPP40307 C ERTIFICATE IV IN P ROPERTY S ERVICES (R EAL E STATE ) AGE NT ’S RE PR ES ENT AT IV E CPP DS M4 00 7A Id ent if y l eg al a nd et hic al re qu ire me nt s o f pro p ert y man ag em ent t o c om pl ete a ge nc y w ork CPP DS M4 00 8A Id ent if y l eg al a nd et hic al re qu ire me nt s o f pro p ert y sal es to c omp le te ag en cy wo rk CPP DS 40 80 A W or k i n the r eal est at e i nd ust ry ASSESSMENT QUESTIONS

Assessment Task 1: Short answer questions Use the fields provided to answer the following questions. The space provided should help give you an idea of the desired level of detail your assessor is seeking. Ensure you do not complete this document in a web browser such as Chrome, Safari , Microsoft Edge or similar a s your responses entered will not be saved using these applications . Question 1 Describe the agency-principal relationship. What are the agent’s responsibilities in this relationship?

ASSESSMENT TASK 1 Question 2 Define the following roles. a) Real estate agent _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Agent’s representative _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Officer in effective control _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 3 a) Which legislation describes the key licensing and eligibility requirements for agency staff in your state or territory? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) List the eligibility requirements for estate agents license and agent representative’s license in your state or territory. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________

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ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ c) Identify and list the legislation relating to the following: § anti-discrimination and equal employment opportunity § consumer protection and trade practices § environmental issues § OHS § privacy § property management. ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ d) List the legislative and industry requirements in your state or territory that regulate the ethical and standard of conduct real estate agents and real estate representatives.

ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ e) Explain the intention of the following legislation: § Privacy Act 1988 (Cth) § Equal Opportunity Act 2010 § Australian Consumer Law and Fair Trading Act 2012 ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________

ASSESSMENT TASK 1 f) List the legislation that covers property sales in your state or territory. Commonwealth Your state or territory g) Discuss the professional conduct standards that agents are bound by in relation to property sales. ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _

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ASSESSMENT TASK 1 Question 4 What is an ‘Authority to act’? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 5 For the following questions, you must refer to the correct section of the relevant Act in your state or territory. a) What is licence lending? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ b) What are the penalties for licence lending? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) What is a Vendor’s Statement? To which section of the Act in your state or territory does it relate? What information does it contain? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________

ASSESSMENT TASK 1 d) Explain the following rights and duties of landlords and tenants as defined in the relevant Act in your state or territory. You must identify the relevant section of the Act where required. § Quiet enjoyment ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ § What are the tenant’s responsibilities and duties under sections 59- 64 of the Act? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ § Explain the rights of entry to the property. What are the obligations for both the landlord or their agent and the tenant? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ § When can property inspections be carried out on a leased property? What conditions must be met prior to the inspection?

ASSESSMENT TASK 1 _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ e) Which sections of the relevant Act in your state or territory relate to locks and keys? Summarise the regulations. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 6 For the following questions, you must refer to the correct section of the relevant Act in your state or territory. a) What is commission sharing? b) In which circumstances should commission sharing be disclosed? a) In which circumstances is disclosure not required? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________

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ASSESSMENT TASK 1 Question 7 a) Explain an agent’s liability for breach of contract and negligence. b) What penalties may be applied under legislation for breach of contract or negligence? ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________

ASSESSMENT TASK 1 Question 8 What legislation must employers comply with in regards to conditions of employment? Think about Commonwealth legislation and that of your state or territory. _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ __________________________________________________________________________________________________ Question 9 a) What is the purpose of a trust account ? b) What are the main legislative controls on trust accounts ? c) Provide three examples of monies that must be kept in a trust account. ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________ _ ______________________________________________________________________________________________________

ASSESSMENT TASK 1 Question 10 At times you will require specialist advice regarding aspects of your role and dealing with clients. List some of the people who could provide this advice. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 11 a) What is the legislation relating to consumer protection? Briefly describe the intent of the legislation. ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ _______________________________________________________________________________________________________

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ASSESSMENT TASK 1 b) What are the main requirements of privacy legislation? Question 12 a) Identify and list the opportunities available for continuing professional development. b) Why is it necessary to continue to undertake training?

ASSESSMENT TASK 1 Question 13 Identify and list Commonwealth legislation and the legislation of your state or territory relating to the areas below. Think about property management and sales in your response. Anti-discrimination and equal employment opportunity Consumer protection, fair trading and trade practices Employment and industrial relations Financial management OHS Privacy Question 14 Identify a minimum of four risks that may impact on an agency. Outline the strategies that you would recommend to manage each risk. Risk Strategies

ASSESSMENT TASK 1 Risk Strategies Question 15 a) What is property management? What is the relationship between property management and asset management? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) What are the roles and responsibilities of property managers? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Explain the role and responsibilities of a salesperson in relation to property sales. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________

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ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _ Question 16 a) List legislative and industry requirements that regulate the ethical and standard of conduct real estate agents and real estate representatives. b) Explain the intention of the following: Privacy Act 1988 (Cth) Equal opportunity/anti-discrimination legislation in your state/territory Consumer law/fair trading legislation in your state/territory

ASSESSMENT TASK 1 Question 17 Briefly explain the roles of the following agencies in your state or territory: § Consumer affairs/fair trading § Civil and Administrative Tribunal § Equal opportunity/human rights/anti- discrimination § Residential tenancies bond authority/ board § Small Business Commissioner

ASSESSMENT TASK 1 Question 18 a) Explain an agent’s liability for breach of contract and negligence. b) What penalties may be applied under legislation for breach of contract or negligence? c) What strategies could you implement in the case of a dispute between a tenant and landlord? Question 19 List the four types of leases (properties for lease) that an agent may be responsible for.

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ASSESSMENT TASK 1 Question 20 a) Explain the meaning of ‘listing’. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) What methods can you use to prospect properties for listings? (Consider both property management and sales in your response.) _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Before listing a property for sale, what information do you need to gather? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 21 a) Describe types of leasing and managing authority. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________

ASSESSMENT TASK 1 b) What is the purpose of a ‘landlord’s instruction’ form? What information does it contain? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 22 How are agent’s fees calculated in regards to leases? What fees can an agent claim? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 23 a) List the statutory and agency leasing documents that are required throughout a residential tenancy. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) List the standard forms and documents required for selling a property. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________

ASSESSMENT TASK 1 Question 24 Explain the requirements of a condition report as described in the relevant Act for your state or territory. What are the penalties for non-compliance with the relevant section? ' Question 25 a) What is the maximum bond payable? Refer to the specific section of the relevant Act for your state or territory and explain any exceptions.

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ASSESSMENT TASK 1 _______________________________________________________________________________________________________ b) Explain the process for receiving, recording and lodging bonds and security deposits. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) What /who regulates the establishment and management of trust accounts ? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ d) What financial records are required by the landlord from the agency ? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________

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ASSESSMENT TASK 1 e) Who can sign a trust cheque or approve an EFT for a trust account? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 26 Refer to the relevant Act in your state or territory regarding property management and answer the following questions. a) Who is responsible for maintaining the premises? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ b) How should landlords respond to a request for urgent repairs? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ c) What is an urgent repair, as defined in the Act for your state or territory? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________

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ASSESSMENT TASK 1 Question 27 a) List three ways in which a lease may be terminated. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) What period of notice must be given to the tenant in the following situations? § The owner intends to sell the property with vacant possession § The property was sublet without the landlord’s consent § Non-payment of rent for 14 days or more § The landlord’s daughter is moving into the house. _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) What is the process for serving notices? _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ d) What statutory and agency documents are required to be completed to terminate a tenancy _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ e) Under what circumstances can a landlord claim all or part of the bond? _______________________________________________________________________________________________________

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ASSESSMENT TASK 1 _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ Question 28 Explain the following terms: a) Freehold or fee simple _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ b) Leasehold _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ c) Stratum title _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ d) Strata title _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ e) Sole owner _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ f) Joint tenants _______________________________________________________________________________________________________ _______________________________________________________________________________________________________ g) Tenants in common

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ASSESSMENT TASK 1 ______________________________________________________________________________________________________ _ Question 29 a) What is a Certificate of Title? b) What information does a Certificate of Title include? Question 30 a) List the different types of methods used for selling /listing property for sale . b) What factors influence the choice of method for selling?

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ASSESSMENT TASK 1 c) What are the benefits and limitations of selling by auction and by private sale? Auction Private sale Benefits Benefits Limitations Limitations Question 31 a) What is an authority to sell? _______________________________________________________________________________________________________ ______________________________________________________________________________________________________ _ b) Explain the following authorities:

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ASSESSMENT TASK 1 General authority Exclusive authority c) What must be included in an authority to sell? Question 32 What are the legislative requirements and standards in your state or territory regulating commissions in relation to sale of property?

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ASSESSMENT TASK 1

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ASSESSMENT TASK 1 Question 33 What is the process for settling the sale of property? You may refer to specific agency procedures or general processes. Question 34 Refer to the Act for your state or territory that covers the sale of land. Identify the division and sections that relate to the processes for rece iving , receipt ing , recording, banking and release of deposit monies from an agency trust account.

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ASSESSMENT TASK 1 Question 35 Imagine you are extremely busy and do not have the time to do all your tasks by the allocated deadlines. Describe how you would decide what tasks to delegate to others in your work team. Question 36 Why is important to keep lines of communication open with your manager/supervisor at all times? Question 37 How would you role model a professional, positive image and contribute effectively to your workplace? Think of four ways.

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ASSESSMENT TASK 1 Question 38 Write down two barriers to communication that you think might happen in the workplace, or you have seen occur in the workplace. For each problem, write down the cause and what you would do to respond to the problem. Communication problem 1: Cause Complaints How to respond to the problem Communication problem 2: Cause How to respond to the problem

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Agents Rep Questions v1.2 Without Lines

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