Sauce & Spoon Project Charter
docx
keyboard_arrow_up
School
Laurentian University *
*We aren’t endorsed by this school
Course
PSY101
Subject
Information Systems
Date
Apr 3, 2024
Type
docx
Pages
3
Uploaded by MegaTapir4338
Project Charter: Menu Tablet Rollout
DATE: [XX/XX/XX]
Project Summary
Rollout new pilot of Menu Tablets at 2 locations (North and Downtown), to increase sales and quickly serve our customers. The implementation of tablets will allow the company to meet its annual growth and expansion goals and improve restaurant operations for other stores.
Project Goals
●
Increase daily guest counts 10% in the next 3 months by reducing the table turn time.
●
Decrease average table turn time by 30 min by the end of Q2, utilizing the tablets.
●
Increase average check total from $65 to $75 by Q2, promoting more apps and
beverages through the tablet software.
●
Increase appetizer sales by 10% in North location with tablet promo by Q2
●
Increase appetizer sales by 20% in Downtown location with tablet promo by Q2
●
Cut food waste in all locations by 25% by the end of Q2. Using the new tablets for more accurate ordering.
●
Create employee onboarding and training program by Q2 to decrease employee turnover by 50% Deliverables
●
Installation of Menu tables in 2 locations
●
Data points to track metrics
●
A plan to train the staff on new system
●
Increase on average $ Tab
●
Seamless integration between the new tablet system and the current POS and host system
●
A tablet package that includes menu add-ons and coupons
Scope and Exclusion
In-Scope:
●
Reducing food waste
●
Hiring more staff
●
Improving employee satisfaction
●
Website and menu redesign update
Out-of-Scope: ●
Changing the company policy regarding saving food waste in the tablet project
●
No metrics for the increase of employee satisfaction
Benefits & Costs
Benefits:
●
Increase in company profit
●
Reduction in company expenses with staff and turnover
●
Reduce food waste for the company
●
Improved customer experience
●
Reduction in human error in ticketing
●
Better trained staff
●
Real data points to track metrics and measure success
Costs:
●
Training materials and fees - $10.000
●
Hardware and software implementation - $30.000
●
Maintenance (IT fees through EOY) – 5.000
●
Updated website and menu design fee - $5.000
●
Other customization fees - $550
Appendix:
●
The 2 locations have different customer traffic and their sales have some discrepancies that affect one of the goals. Downtown store has more dinner guest that order entrees and not that many apps. North store has more app sales and lower entrée sales. We decided to have different metrics for each store but still maintaining the overall goal.
●
Team could not agree whether to reallocate payroll to hire more kitchen staff.
●
Adjusting our policy on order returns due to error as part of the tablet pilot program, to not have to replace meals when customer claims it was staff error, since the tablet will show the exact order placed by the customer.
●
The payroll reallocation was discussed but not agreed on. We need more data to create a clear and measurable goal.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help