Assessment event 2 of 2: Project Criteria Unit code and name TAEDES411 | Use nationally recognised training products to meet vocational training needs Qualification/Course code and name TAE40122 | Certificate IV in Training and Assessment Student details Student name Student number Version: 20230520 Date created: 20 May 2023 © TAFE NSW 2023 RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the TAFE NSW Learning Bank . The content in this document is copyright © TAFE NSW 2023 and should not be reproduced without the permission of TAFE NSW. Information contained in this document is correct at time of printing: 31 March 2024. For current information please refer to our website or your teacher or assessor as appropriate.

Assessment instructions Table 1 Assessment instructions Assessment details Instructions Assessment event overview The objective of this assessment is to assess your knowledge and performance in analysing and using nationally recognised training products to meet vocational learners’ skill and knowledge development needs . This assessment is in 3 parts: • Part 1: Access and interpret industry and learner information. • Part 2: Analyse training products • Part 3: Feedback and Evaluation And is supported by: • A submission checklist • Solid RTO TNS Portside Council (pdf) • Solid RTO TAS BSB30719 Portside Council (pdf) • Solid RTO Email Template (dotx) • Assessment feedback (not included here) Note : This assessment may contain links to external resources. Access to the long URL is provided via the External resources – Links and URLs section located at the end of this document. Unit assessment guide Refer to the unit assessment guide (UAG) before attempting this assessment event. The UAG contains information including assessment requirements and how to achieve a satisfactory result. Special assessment conditions This assessment will be conducted under the following special conditions: • 4 hours

Assessment details Instructions Submission instructions When you complete this assessment: • read the checklist at the end of the assessment to make sure you have completed everything • keep a copy of all the electronic and hardcopy assessments you submit to TAFE NSW • make sure you have completed the assessment declaration before you submit. Task instructions The assessor will use the criteria outlined in the following tasks to determine if you have satisfactorily completed this assessment event. Follow these instructions to ensure you demonstrate the required knowledge and skills. Setting the scene You are a trainer/assessor working in a registered training organisation (RTO), which provides training to individuals and organisations. This may be Solid RTO or your workplace. You are to design and develop a learning program to meet the training needs of a group of vocational learners for a client. Your learning program will be based on one unit of competency from a nationally recognised qualification. The learning program may be based on either: Option 1: Use the Solid RTO client records for Portside Council: • Solid RTO TNS Portside Council (pdf) • Solid RTO TAS BSB30719 Portside Council (pdf) For learners choosing Option 1 there are only two appropriate qualification choices: • LGA20120 - Certificate II in Local Government (Release 1) • BSB20120 – Certificate II in Workplace Skills (Release 2) OR Option 2 : Use your workplace or an organisation you are familiar with that has a training need for a group of learners. This will require you to identify the skills requirements for a specific job role that will align with a nationally recognised qualification.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

If you are using your own workplace, you will need access to the following documents: • Training and assessment strategy • Training needs analysis • Identification of learner needs • Requested change from an industry client Responses for Option 2 will vary throughout the assessment but must show consistency and alignment between industry, client and learner needs and the selected training package, qualification and unit.

Part 1: Scenario 1 Access and interpret industry and learner information Read all instructions carefully and complete all requirements of the assessment. In addition, refer to the checklist that your assessor will use to assess your performance and record your results. To complete this part of the assessment you’ll identify the learners needs and undertake preparatory research to begin to plan your learning program. Task 1: Identify learner needs Access Solid RTO TNS Portside Council (pdf) and analyse the training needs of the 3 learners provided on page 2. To interpret the learner data, use the following abbreviations: • Not Yet Competent (NYC) training required to perform the job • Partially Competent (PC) training is required to improve performance • Competent (C) no training required. Identify 5 skills areas of highest need (one of these has been provided for you as an example) and record them in the following table: Table 2 Learner needs Skill area Learner 1 Learner 2 Learner 3 Example : Engaging with and delivering service to customers NYC NYC PC Using Business Software NYC NYC NYC Time Management NYC PC C Sustainable work practices NYC PC PC Assisting with customer difficulties PC NYC PC Working effectively in local government setting PC NYC PC

Task 2: Prepare to meet training needs You will research appropriate and available training products for Portside Council. Refer to the Solid RTO TNS Portside Council (pdf) and access the National Register of VET ( http://www.training.gov.au/ ) to answer the following questions. 1. What training package(s) are appropriate for the industry, learners’ work role and specific learner characteristics? 2. What qualification(s) is at the required AQF level? Include qualification code, name, and release number. 3. What unit of competence, within the qualification you have chosen, is the priority based on the client and learner’s current training needs? Read all instructions carefully and complete all requirements of the assessment. In addition, refer to the checklist that your assessor will use to assess your performance and record your results. Task 3: Document the learning program overview In Part 1 you researched Portside Council’s industry requirements and their learners’ needs by referring to the Solid RTO TNS Portside Council (pdf) . “Business Services Training Package ” is the appropriate for the industry. Certificate -II. Certificate II qualifications are located at level 2 of the Australian Qualifications Framework. BSB20120 - Certificate II in Workplace Skills (Release 2). BSBTEC201 Use business software applications.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

At Solid RTO you also have access to a training and assessment strategy (TAS) for Portside council. You will access this TAS to determine the training context and assessment environment. Using the information gathered in Part 1 and the TAS document, complete the learning program overview using the following template. Table 3 Learning program overview Learning program component Details Program title Client’s organisation Customer support department of Portside Council. RTO Identification of client industry and context Number of people to be trained Three (3) new employees who will work in the Customer support department. Learner's role within the organisation Newly appointed customer service officers (CSO) who require skills and knowledge to complete a broad range of customer enquiries by phone and in person. Specific skill areas Type of learning program This program will be face to face or blended.

Learning program component Details Access the existing Solid RTO TAS BSB30719 Portside Council (pdf) and locate information on the training context and assessment environment required for this program. Interpret the information about the training context and training environment and provide specific examples of how this information will be applied to the design of your program. To contextualise the learning and assessment a simulated workplace in the Solid RTO premises or in their work context (Portside Council) .

Task 4: Analyse and document the training product Using your selected training product (training package, qualification and unit of competency), document the learning program by completing the following 2 tables: • Table 4 Analysis of training package and qualification • Table 5 Analysis of unit of competence Table 4 Analysis of training package and qualification Training package and qualification Details Training package code, name and release number Code: BSB . Name: Business Services Training Package Release number: 8.0 Qualification code, name and release number BSB20120 - Certificate II in Workplace Skills (Release 2). AQF level and summary of criteria of the qualification AQF level 2 criteria Summary Graduates at this level will have knowledge and skills for work in a defined context and/or further learning. Knowledge Graduates at this level will have basic factual, technical and procedural knowledge of a defined area of work and learning. Skills Graduates at this level will have basic cognitive, technical and communication skills to apply appropriate methods, tools, materials and readily available information to: • undertake defined activities • provide solutions to a limited range of predictable problems

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Training package and qualification Details Application of knowledge and skills Graduates at this level will apply knowledge and skills to demonstrate autonomy and limited judgement in structured and stable contexts and within narrow parameters. Licensing requirements No licensing, legislative or certification requirements apply to this qualification at the time of publication. Packaging rules 10 units must be completed: 5 core units plus 5 elective units, of which: ▪ 1 elective unit must be selected from Group A ▪ 1 elective unit must be selected from Group B ▪ for the remaining 3 elective units: ▪ up to 3 units may be selected from Groups A, B and C ▪ if not listed, up to 2 units may be selected from a Certificate I, Certificate II or Certificate III from this or any other currently endorsed Training Package qualification or accredited course. Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome. Entry requirements There are no entry requirements for this qualification. List core units Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments

Training package and qualification Details BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others List recommended electives Group A – Self-Management BSBCRT201 Develop and apply thinking and problem-solving skills. Group B - Technology BSBTEC201 Use business software applications. BSBDAT201 Collect and record data. Group C – Working with Others BSBOPS202 Engage with customers BSBOPS203 Deliver a service to customers Opportunities for clustering of units for delivery and assessment

Table 5 Analysis of unit of competence Unit of competency (UoC) Details From the information provided by the organisation, choose the skill area with the greatest need for training Unit of competency code, name and release number BSBTEC201 - Use business software applications (Release 1) Explanation of how selected UoC meet client and learner needs Pre-requisites This unit has no pre-requisites. Provide 2 examples of the foundation skill demands of the unit. Reading skills: Recognises and interprets information from familiar sources to determine job role and task requirements. Writing: 1) Produces and amends files to meet task and organisational requirements 2) Completes required documentation using organisational formats. Assessment requirements Assessment requirements consists of Performance Evidence Knowledge Evidence and Assessment Conditions. UoC Performance Evidence Performance Evidence The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to: • select and use at least three business software applications on two occasions each. In the course of the above, the candidate must: • select and use technology safely and according to organisational requirements • identify and address faults according to requirements.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Unit of competency (UoC) Details From the information provided by the organisation, choose the skill area with the greatest need for training UoC Knowledge Evidence Knowledge Evidence The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of: • key features of: • organisation’s work health and safety requirements relevant to own role • organisation’s requirements for file naming and storage • applications used for organising electronic information and data. Assessment conditions Assessment Conditions Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to: • workplace equipment and resources • electronic files, information and data • workplace documentation. Describe at least 2 appropriate assessment methods for this unit and under what conditions should they occur.

Task 5: Review training product support material In this task you’ll access, review and interpret information in the available support material relating to your chosen training products. Scenario A learner in your learner group has recently had major surgery and is under medication that affects performance. Determine if reasonable adjustment should be applied and record your answers. 4. Access the companion volume of your selected qualification and provide the name of the applicable document. 5. State whether reasonable adjustment can be applied to the learner and explain what information from the companion volume you used to make this determination (you may use quotes from the companion volume). 6. Provide reference to the page where you obtained the information. Page 76 and 77 Implementation Guide (Version 8.0) BSB Training Package Version 8.0 Companion volume implementation guide (Version 8.0)

Part 2: Scenario 2 You have received an email from Myelin at Solid RTO advising Portside Council has employed 5 new Customer Service Officers (CSO’s) on a special program for disadvantaged groups and is keen to provide an opportunity for employment. They require skills in communication. It has been suggested a Certificate I or 2 in the Business training package. These are the characteristics of the 5 new Customer Service Officers (CSO’s): Table 6 Learner characteristics Name Characteristics CSO1 A 50-year-old who has no formal qualifications and only limited work experience in the family business. Oral communication is poor, and they have trouble with maths. CSO2 A 24-year-old who has had issues at school and dropped out at 14 and since then has been on welfare but is really keen to work. CSO3 A 35-year-old who has wide experience in construction but has been unable to work in that industry since experiencing a back injury 5 years ago. Doesn’t understand computers well. Has average skills in language, literacy and numeracy. CSO4 A 40-year-old returning to the workforce after being at home raising children and has no computing skills. Oral communication and reading English text can be difficult. CSO5 A 20-year-old who has been unable to find employment since leaving high school. They worked part-time in retail for the 2 years prior to leaving school. Has great knowledge of social media but lacks computing skills for office work. Has basic reading and oral communication skills and low numeracy skills.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Task 1: Document training program information Complete the following table to document your learning program for the learner group: Table 7 Analysis of training package and qualification Training package and qualification Details Training package code, name and release number BSB, Business Services Training Package -8.0 Qualification code, name and release number BSB10120 - Certificate I in Workplace Skills (Release 1) AQF level and summary of criteria of the qualification AQF level 1 criteria Summary Graduates at this level will have knowledge and skills for initial work, community involvement and/or further learning. Knowledge Graduates at this level will have foundational knowledge for everyday life, further learning and preparation for initial work. Skills Graduates at this level will have foundational cognitive, technical and communication skills to: 1. Undertake defined routine activities.2. Identify and report simple issues and problems Application of knowledge and skills Graduates at this level will apply knowledge and skills to demonstrate autonomy in highly structured and stable contexts and within narrow parameters. Licensing requirements No licensing, legislative or certification requirements apply to this qualification at the time of publication. Packaging rules Entry requirements There are no entry requirements for this qualification.

Training package and qualification Details List core units Core units BSBOPS101 Use business resources BSBPEF101 Plan and prepare for work readiness List recommended electives BSBCMM211 Apply communication skills BSBOPS202 Engage with customers BSBWHS211 Contribute to the health and safety of self and others. BSBPEF202 Plan and apply time management. Opportunities for clustering of units for delivery and assessment Yes, we can cluster - BSBOPS202 Engage with customers and BSBCMM211 Apply communication skills. Because in ‘ BSBOPS202 Engage with customers - cover the outcome of “ BSBCMM211 Apply communication skills ”. Task 2: Seek feedback You are required to seek feedback on your learning program. Specifically, how well the program, qualification and unit selection meets the client's and learner's needs. Email your supervisor for feedback on whether the training products you’ve chosen meet the specified requirements and identified needs based on the information provided in the scenario email. Use the Solid RTO Email Template (dotx) to write your email. In your email, include a copy of the information you have recorded in table 6 (Part 2 Task 1). Ensure that your email uses appropriate language for communicating with your supervisor/mentor (Myelin).

Submit a copy of your email. e: info@solid.rto.com Save a tree. Please do not print this email unless you really need to.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Task 3: Analyse feedback and identify changes Myelin has received feedback from Portside Council saying they would prefer their students to undertake a Certificate I level course in Foundation skills prior to undertaking a business services course. Identify an appropriate qualification and detail the required changes using the following table. Table 8 Analysis of training package and qualification Training package and qualification Details Training package code, name and release number FSK, Foundation Skills Training Package, Release number-2.0 Qualification code, name and release number FSK10219 - Certificate I in Skills for Vocational Pathways (Release 1) AQF level and summary of criteria of the qualification AQF level 1 criteria Summary Graduates at this level will have knowledge and skills for initial work, community involvement and/or further learning. Knowledge Graduates at this level will have foundational knowledge for everyday life, further learning and preparation for initial work. Skills Graduates at this level will have foundational cognitive, technical and communication skills to: 1: undertake defined routine activities and 2: Identify and report simple issues and problems Application of knowledge and skills Graduates at this level will apply knowledge and skills to demonstrate autonomy in highly structured and stable contexts and within narrow parameters

Training package and qualification Details Licensing requirements No licensing, legislative or certification requirements apply to this qualification at the time of publication. Packaging rules To achieve this qualification, competency must be demonstrated in: 11 units of competency. 1 core unit, plus 10 elective units. The electives are to be chosen as follows: up to 3 units may be selected from Group A, at least 5 units must be selected from Group B 2 units must be selected from any currently endorsed training package qualification or accredited course other than FSK remaining units may be selected from the FSK training package or any currently endorsed training package qualification or accredited course. Elective units must be relevant to vocational pathways and not duplicate the outcomes of already selected units. Entry requirements There are no entry requirements. List core units FSKLRG008: Use simple strategies for work-related learning List recommended electives Group A: Numeracy units Unit code Unit title FSKNUM012 Use familiar and simple data for work FSKNUM015 Estimate, measure and calculate with routine metric measurements for work FSKNUM020 Use familiar, routine functions of a calculator for work Group B: Reading, writing, oral communication, learning and digital technology units Unit code Unit title FSKDIG002 Use digital technology for routine and simple workplace tasks FSKOCM007 Interact effectively with others at work FSKOCM012 Use oral communication skills to participate in workplace negotiations FSKWTG002 Write short and simple workplace formatted texts

Training package and qualification Details FSKRDG010 Read and respond to routine workplace information BSBWHS211 Contribute to the health and safety of self and others. BSBPEF202 Plan and apply time management. Opportunities for clustering of units for delivery and assessment No.

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

TAEDES411_AE_Pro2of2

Related Documents