Writing Assignment #4 (1)
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School
University of Maryland Global Campus (UMGC) *
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Course
393
Subject
Information Systems
Date
Dec 6, 2023
Type
docx
Pages
3
Uploaded by BookWorm1320
Memo to Maria Carman
Subject: Operational Concerns and Security Measures
Dear Maria Carman,
In my capacity as the recently appointed Assistant Manager, I've meticulously examined our
operations, uncovering noteworthy areas that warrant careful consideration. Enclosed in this
report are the highlighted concerns, accompanied by proposed solutions designed to fortify the
ongoing success of All Washed Up. Your thoughtful consideration and guidance in implementing
these enhancements would be immensely valued.
Best regards,
Bernardo J. Abreu
Assistant Manager, All Washed Up
Executive Summary
Although our operational methods have been successful, they harbor latent risks to both
customer information security and business continuity. The issues identified include the
management of credit cards, shared computer practices, and the exclusive dependence on a
single employee for website management. To address these concerns, proposed solutions
encompass the refinement of credit card handling procedures, the establishment of policies for
shared computers, cross-training employees for website management, and the initiation of
comprehensive cybersecurity training. These strategic measures are designed not only to tighten
security but also to elevate operational efficiency, safeguarding against potential crises.
The Problem
Credit Card Handling: The existing procedure of employees transporting numerous credit cards
to the cashier's counter introduces the peril of credit card number theft. Shared Computers: The
persistent use of unchanged passwords on shared computers within the waiting area and the
absence of adequate security measures create vulnerabilities for potential breaches in customer
information. Website Management Dependency: The sole dependence on a single employee for
website management raises apprehensions regarding business continuity in the event of her
absence or departure.
Suggested Solution
Revised Credit Card Handling: Implement secure card readers at cleaning stations to enhance
security and streamline the payment process. Policies for Shared Computers: Establish and
enforce clear policies and procedures for shared computers, including regular password updates
and robust antivirus measures. Cross-Training for Website Management: Cross-train employees
in website management to ensure continuity and introduce periodic backups. Employee
Cybersecurity Training: Initiate comprehensive cybersecurity training for all employees,
covering proper handling of electronic devices and implementing designated charging stations.
Conclusion
Addressing these concerns with the proposed solutions will not only enhance the security of
customer information but also contribute to the overall efficiency and resilience of our
operations. Proactive measures are crucial to maintaining the trust of our loyal clientele and
ensuring the long-term success of All Washed Up.
Graphic:
References
Abuharris, A. (2014). The role of cross-training in reducing the level of labor turn over applied
study on some hotels in Tripoli - Libya.
The AMFITEATRU ECONOMIC Journal
.
https://www.semanticscholar.org/paper/The-role-of-cross-training-in-reducing-the-level-
of-Abuharris/4715a68cf878d62d6deb1065cd1eb7f4743801e0
McGee Wanguri, D. (1995). A Review, an Integration, and a Critique of Cross-Disciplinary
Research on Performance Appraisals, Evaluations, and Feedback: 1980-1990.
Journal of
Business Communication
,
32
(3), 267–293.
https://doi.org/10.1177/002194369503200304
Ortega, J. (2001). Job Rotation as a Learning Mechanism.
Management Science
,
47
(10), 1361–
1370.
https://www.jstor.org/stable/822491
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