cf_Six_Ws_Worksheet_for_Assessment_4 (1)

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Capella University *

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1250

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Information Systems

Date

Dec 6, 2023

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docx

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Uploaded by jollyrancher10717

Active Listening: The Six Ws Consider the problem you have been working to rectify, making notes of six Ws in the boxes below. Who was affected by the problem? Our primary customer, Printables, Inc., Customer Service, Shipping Dept, Wanda Bell What is the problem? An order was not delivered to our customer which was a result of an important email going to the shipping manager’s junk folder When and for what purpose should email be used? Why would it be an effective tool for this purpose? Email should be used to communicate company announcements, updates, external customer communications When and for what purpose Smartsheet should be used for customer order management. 1

should an app be used? Why would it be an effective tool for this purpose? It will allow for better tracking of customer orders, allows internal and external tracking notifications, real-time access to customer order history, and order history analysis that allows for monitoring performance metrics. Why did Wanda task you with investigating communication methods? Because I suggested that email only be used for pre- determined communications and that another digital tool be used to encourage employee engagement and to minimize overlooked messages. How should messages be modified to fit within the digital tool you have selected? The customer order info will be in defined field allowing real- time updates. 2

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cf_Six_Ws_Worksheet_for_Assessment_4 (1)

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