COM_FPX1250_RossAmanda_Assessment4-1
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Information Systems
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Dec 6, 2023
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Uploaded by jollyrancher10717
To: Wanda Bell, Vice President of Customer Service
From:
Amanda Ross, Customer Service Specialist
Date:
May 3, 2023
Subject:
Smartsheet Utilization in Shipping Department Proposal
As you are aware, there was recently a delivery that was not delivered to Printables, Inc., our
primary customer. Upon further investigation, an important internal email was delivered to the
Shipping Department manager's junk mail folder. Currently, the shipping department uses only
email to communicate shipment-related information. Email is not a reliable tool for
collaboration or problem-solving, particularly when it comes to employees who do not sit at a
desk all day monitoring their email, so the issue of missing shipments will continue to worsen.
Email is also inefficient when it is necessary to search for a specific email that may contain
urgently required information.
I propose that details regarding customer orders will no longer be communicated via email.
Email should only be utilized for external customer communications, company announcements,
and company updates. Instead, I am proposing that the shipping department implement the
collaborative tool, Smartsheet for customer order management.
Smartsheet is a cloud-based collaboration application that will facilitate improved customer
order communication. It enables real-time access to a customer's order history, along with
internal and external tracking notifications, resulting in improved efficiency and customer
service. Smartsheet also offers order history data analysis, enabling management to monitor
performance metrics. Using email for external communications, company announcements, and
company updates will reduce email volume and time wasted searching for and organizing
emails. Ultimately, this will increase productivity, effectiveness, and consumer satisfaction.
1
References
Craine, K. (2019, November 28).
The Problem with Email Collaboration (and a Better
Alternative)
. Info.aiim.org. https://info.aiim.org/aiim-blog/the-problem-with-email-
collaboration
Join. (2022, March 1).
How and when to use email in business communication
. JOIN.
https://join.com/recruitment-hr-blog/how-when-to-use-email
Ramos, D. (2021, July 28).
Customer Order Management | Smartsheet
. Www.smartsheet.com.
https://www.smartsheet.com/customer-order-management-tracking
Wells, K. (2018, January 9).
8 Reasons Email is Ineffective in the Workplace - Field Service
Digital - The Field Service Blog
. Field Service Digital - the Field Service Blog.
https://fsd.servicemax.com/2018/01/09/8-reasons-email-is-ineffective-in-workplace/
2
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