BSBPMG538 Student Assessment Tasks (1)
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Dec 6, 2023
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International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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Student Must Fill this Section
Unit Code / Title
BSBPMG538 - Manage project stakeholder engagement
Qualification Code /
Title:
BSB50820 Diploma of Project Management
Due Date:
Student Name:
Cohort/Batch:
Campus:
Student ID:
Term:
Year:
Privacy Release
Clause:
“I give my permission for my assessment material
to be used in the auditing,
assessment validation & moderation Process”.
Authenticity
Declaration:
“I declare that:
•
The material I have submitted is my own work;
•
I have given references for all sources of information that are not my
own, including the words, ideas and images of others”.
Student Signature:
Date:
Assessment Outcome
Assessor Name:
Attempt and Tasks
Satisfactory
Not Yet
Satisfactory
Date
Assessor Signature
Initial attempt
Re- attempt/Re-
assessment
Assessment Task 1
Assessment Task 2
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
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CRICOS CODE: 03944E
+61 272 522 525
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www.iis.edu.au
Version: 1.1
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Assessor Feedback to Students
Assessment Outcome:
Competent
Not yet Competent
Assessor Name:
Assessor Signature and date:
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
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info@iis.edu.au
|
www.iis.edu.au
Version: 1.1
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Information for Student:
❖
This assessment is to be completed according to the instructions given below in this document.
❖
Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You
will be entitled to one (1) resubmission in showing your competence with this unit. Each onward attempt will
incur a resubmission fee.
❖
If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
❖
Please refer to the College re-submission and re-sit policy for more information.
❖
If you have questions and other concerns that may affect your performance in the Assessment, please inform the
assessor immediately.
❖
This is an Open book assessment which you will do in your own time but complete in the time designated by your
assessor. Remember, that it must be your own work and if you use other sources then you must reference these
appropriately.
❖
Student must submit the completed Assessments on Moodle
Re-assessment of Result and Academic Appeal Procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly
stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and
within fourteen days of commencement of the new term.
Re-assessment Process:
•
An appeal in writing is made to the
Academic Manager
providing reasons for re-assessment /appeal.
•
Academic Manager
will delegate another member to review the assessment.
•
The student will be advised of the review result done by another assessor.
•
If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the
trainer in charge and the
Academic Manager
or if needed, an external assessor.
•
The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the
panel will be deemed to be final.
•
If the student is still not satisfied with the result, he / she has the right to seek independent advice or follow external
mediation option with nominated mediation agency.
•
Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on
principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
•
If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic
appeals handling protocol.
•
To appeal a decision, the person is required to complete the
IIS’s Request
for Appeal of a Decision Form with all
other supporting documents, if any.
This form is available at the admin office. The completed Request for Appeal
form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact
details:
•
Student Support Officer: IIS Head Office at Leve 3, Suite 302, Macquarie St, Parramatta, NSW 2150
Email:
info@IIS.edu.au
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International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
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info@iis.edu.au
|
www.iis.edu.au
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•
The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days
of notification of the outcome of the re-evaluation process.
•
If the appeal is not lodged in the specified time, the result will stand, and you must re-enrol in the unit.
•
In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in
support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date
shown on the medical certificate.
•
The decision of Chief Executive Officer will be final.
•
Student would then have the right to pursue the claim through an independent external body as detailed in the
students’ complaint / grievance policy.
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them
off as your own by failing to give appropriate acknowledgement. This includes material sourced from the
internet, IIS staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others arebeing used, which includes:
•
Paraphrasing and presenting work or ideas without a reference
•
Copying work either in whole or in part
•
Presenting designs, codes or images as yourown work
•
Using phrases and passages verbatim without quotation marks or referencing the author or web page
•
Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other people.
This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or students external to IIS. This applies to work
assessed by any educational and training body in Australia or overseas.
Collusion occurs when youwork without the authorisation of the teaching staff to:
•
Work with one or more people to prepare and produce work
•
Allow others to copy your work or share your answer to an assessment task
•
Allow someone else to write or edit yourwork (without rto approval)
•
Write or edit work for another student
•
Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic
misconduct in group work please refer to IIS
’s policy on A
cademic integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in
plagiarism and collusion as outlined in IIS
’s policy.
Proven involvement in plagiarism or collusion may be recorded on stude
nts’ academic file and could lead to
disciplinary actions.
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
Version: 1.1
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Assessment Requirements
You are required to complete and pass every task in the assessment in order to be deemed
competent.
Assessment Schedule
Task
Due Date
Student Signature
Trainer Signature
Comments
Task 1-2
Week
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
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info@iis.edu.au
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www.iis.edu.au
Version: 1.1
Address: Suite 302, Level 3, 20, Macquarie Street, Paramatta, NSW 2150
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. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the
Copyright Act
1968, no part may be reproduced by any process without written permission.
The information contained in this
resource is, to the best of the project team’s and publisher’s knowledge true and
correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept
responsibility for any loss, injury or damage arising from such information.
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International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
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info@iis.edu.au
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www.iis.edu.au
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Contents
Introduction
8
Assessment Task 1: Knowledge questions
9
Assessment Task 1: Checklist
12
Assessment Task 2: Project Portfolio
13
Assessment Task 2: Checklist
19
Final results record
21
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
|
CRICOS CODE: 03944E
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www.iis.edu.au
Version: 1.1
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Introduction
The assessment tasks for
BSBPMG538 Manage project stakeholder engagement
are outlined in
the assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the
Student User Guide
. The Student User Guide provides important
information for you relating to completing assessment successfully.
Assessment for this unit
BSBLDR511 Develop and use emotional intelligence
describes the performance outcomes, skills
and knowledge required to manage stakeholder relationships.
For you to be assessed as competent, you must successfully complete two assessment tasks:
•
Assessment Task 1: Knowledge questions
–
You must answer all questions correctly.
•
Assessment Task 2: Project
–
You must work through a range of activities and complete a
project portfolio.
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
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www.iis.edu.au
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Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
•
review the advice to students regarding answering knowledge questions in the
Student User
Guide
•
comply with the due date for assessment which your assessor will provide
•
adhere with your RTO’s submission guideli
nes
•
answer all questions completely and correctly
•
submit work which is original and, where necessary, properly referenced
•
submit a completed cover sheet with your work
•
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the
Student User Guide
.
Refer to the appendix for information on:
•
where this task should be completed
•
the maximum time allowed for completing this assessment task
•
whether or not this task is open-book.
Note
: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
i
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International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
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Questions
Provide answers to all of the questions below:
1.
Describe the concept of a stakeholder in a project and give three examples of project
stakeholders.
2.
Review the following scenario and then complete the table.
A company decides to contract a website developer to build a new website. A number of
suppliers will be approached for quotes. The company has no previous website as it is a new
business. The company consists of a Board of Directors, a CEO and five other staff.
Stakeholder
Interests and expectations
Board
Customers
Suppliers
Management
3.
Complete the table by describing the following levels of stakeholder engagement and for each
level describe at least two methods of engaging stakeholders.
Inform
Consult
Involve
Empower
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
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CRICOS CODE: 03944E
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info@iis.edu.au
|
www.iis.edu.au
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4.
Describe three stakeholder engagement approaches.
5.
Explain the concept of the salience model and its relationship to stakeholder engagement and
analysis.
6.
Explain the concept of the power/interest grid and its relationship to stakeholder engagement
and analysis.
7.
Explain how to review performance of project team members throughout the lifecycle of a
project.
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
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info@iis.edu.au
|
www.iis.edu.au
Version: 1.1
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Assessment Task 1: Checklist
Student’s name:
Did the student provide a
sufficient and clear answer
that addresses the
suggested answer for the
following?
Completed
successfully?
Comments
Yes
No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Task outcome:
Satisfactory
Not satisfactory
Assessor signature:
Assessor name:
Date:
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International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
Version: 1.1
Address: Suite 302, Level 3, 20, Macquarie Street, Paramatta, NSW 2150
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Assessment Task 2: Project Portfolio
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
•
a suitable place to complete activities that replicates a business environment including a
meeting space and computer and internet access
•
your learning resources and other information for reference
•
Project Portfolio
template
•
BSBPMG538 Simulation Pack
.
Ensure that you:
•
review the advice to students regarding responding to written tasks in the
Student User Guide
•
comply with the due date for assessment which your assessor will provide
•
adhere with your RTO’s submission guidelines
•
answer all questions completely and correctly
•
submit work which is original and, where necessary, properly referenced
•
submit a completed cover sheet with your work
•
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the
Student User Guide
.
Refer to the appendix for information on:
•
where this task should be completed
•
how your assessment should be submitted.
Note
: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
i
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
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Activities
Complete the following activities:
1.
Carefully read the following:
This project requires you to manage project stakeholder engagements on at least
two occasions.
You will be required to:
•
develop and implement a stakeholder engagement plan
•
implement a range of appropriate stakeholder communication mechanisms
and manage the engagement of two different stakeholder groups on different
occasions; and
•
demonstrate team leadership for the project teams and stakeholders.
This project can be based on a real or simulated project depending on your mode
of study and if you have an appropriate workplace or project to base the
assessment on. If not, you can make use of the simulated project in the Simulation
Pack provided for this unit.
It’s important that if you have the opportunity to base this assessment on a real
business and project and that it has project management policies and procedures
and a project scope document. Speak to your assessor to get approval if this is the
case.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, basing your project on a real project from your workplace (if this is
suitable and relevant) will mean that you are applying your knowledge and skills in
a relevant, practical and meaningful way!
You will also need to seek input from team mates several times. Fellow students or
your assessor can be involved in these meetings and play the roles of process
stakeholders as relevant, if using the simulated projects.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 4 of your Project
Portfolio.
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ABN: 23 610 424 336
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RTO CODE: 41568
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2.
Develop a Project Stakeholder Management Plan.
Read through the requirements of
Sections 1 and 2
of your
Project Portfolio a
s well
as the necessary background project information and the relevant policies and
procedures of the business (use the Simulation Pack if working with the case
study).
Based on your review you are required to develop a Stakeholder Management Plan
for stakeholder engagement.
Your Stakeholder Management Plan should:
•
Identify stakeholders relevant to the project and its objectives. Describe each
of the stakeholders including their likely and differing interests in the project.
You will be focusing on two major stakeholder groups but need to include
information for other stakeholders also. Follow the guidance in your Project
Portfolio.
•
Identify and describe suitable forms of engagement with stakeholders and
based on their communication needs.
•
Outline the knowledge management system you will use to capture team
progress, insights and experiences (you can select one of your choice if using
the Simulation)
•
Include all team roles and responsibilities in relation to stakeholder
engagement. Ensure a role is allocated to each of the team members
consistent with their job role and the type of stakeholder engagement you
identify.
You are to develop this plan in
Section 1
of your Project Portfolio.
Important!
Whether basing this on a real project or a simulated one, use the following
Stakeholder Groups:
•
Stakeholder Group 1: Management
•
Stakeholder Group 2: Project Team
3.
Meet with stakeholder group 1
You are now required to meet with the stakeholder group, management, to get
approval for your plan (management will be role played by your assessor).
Discuss the plan and make sure that the communication process and channels you
have developed plans for suits the management team. Discuss the project content,
forms of engagement with other stakeholders and the budget and timeline you have
planned for.
i
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International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
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During the meeting, you will be required to demonstrate effective communication
skills including:
•
speaking clearly and concisely
•
using non-verbal communication to assist with understanding
•
asking questions to identify required information
•
responding to questions as required
•
using active listening techniques to confirm understanding.
If your assessor provides you with any feedback or requests changes, make these
after the meeting by updating your portfolio.
4.
Develop training for project team members
Management has approved your plan. Assume you have been asked by
management to support development of your team members’ interpersonal skills in
effective stakeholder engagement, as well as to be clear about behavioural
expectations throughout the life of the project, focusing on conflict management.
Prepare a 15-minute training session on conflict resolution techniques and
procedures that you will hold during the next activity step. You will need to develop
PowerPoint slides or similar to accompany the conflict management training
session. You must also find an interesting short video (maximum 10 minutes) on
conflict management to add interest to your presentation.
Your presentation must address, as a minimum:
•
Introduction to conflict
•
Common sources of conflict in the workplace
•
Preventative strategies for alleviating or eliminating conflict
•
Techniques for handling conflict
Attach your training presentation to Section 1 of your Portfolio
.
5.
Meet with stakeholder group 2
You are now required to hold a meeting with staff to review the Stakeholder
Management Plan and allocate team roles and responsibilities in relation to
stakeholder management, as well as deliver the conflict management training.
This meeting should last for at least 20 minutes but not longer than 30 minutes.
Begin the meeting by summarising the information in your Stakeholder
Management Plan. Encourage discussion and ask for feedback on your plan.
Ensure team roles and responsibilities are discussed and agreed on.
Then provide your training on conflict management.
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
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RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
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Address: Suite 302, Level 3, 20, Macquarie Street, Paramatta, NSW 2150
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Close the meeting with a summary of the meeting attendees’ feedback and thank
them for their participation.
During the meeting, you will be required to demonstrate effective communication
skills including:
•
Speaking clearly and concisely
•
Using non-verbal communication to assist with understanding
•
Asking questions to identify required information
•
Responding to questions as required
•
Using active listening techniques to confirm understanding
This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
Submit Section 1 of your Portfolio for marking.
6.
Communicate with other stakeholders
Complete one of the stakeholder consultation activities you have planned for in
relation to communication with other stakeholders.
This could include developing a survey, conducting interviews or some other
means of communication you have identified as matching the needs of certain
stakeholders.
Work into Section 2 of your Project Portfolio to provide evidence of this and attach
supporting documents as needed.
7.
Write a project status report
As part of your role, you are to review and analyse progress reports in order to
assess performance and to openly communicate this information to relevant
stakeholders.
If using the case study, progress reports for each team member have been
included in the Simulation Pack.
You are also required to identify and address any variances and develop a project
status report.
Your project status report should summarise key information from the progress
reports, as well as an analysis of the data provided. Your report should include:
•
Summary of progress reports and issues arising from them
•
Stakeholder engagement issues
i
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
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CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
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www.iis.edu.au
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•
Variances in reporting
•
Recommendations for change, including development needs of team members
to support stakeholder engagement.
You can develop this in a template of your choice, or use one as relevant to your
workplace if applicable. It should have space for the information that you receive,
and for your comments as set out in the above bullet points.
Attach this to Section 2 of your Project Portfolio.
8.
Investigate training opportunities
After reviewing performance, investigate training opportunities for someone in the
team who requires additional support.
Identify at least three suitable opportunities identifying:
•
Content of the opportunity
•
Date and timing of the opportunity
•
Cost of the opportunity.
Continue working into Section 2 of your Portfolio to record this information.
9.
Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to include all relevant attachments!
Submit to your assessor for marking.
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International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
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CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
Version: 1.1
Address: Suite 302, Level 3, 20, Macquarie Street, Paramatta, NSW 2150
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Assessment Task 2: Checklist
Student’s name:
Did the student:
Completed
successfully?
Comments
Yes
No
Identify and document stakeholders
relevant to project objectives?
Segment stakeholder interests and
determine forms of engagement for the
project?
Consider the interests and needs of
stakeholders in developing and
documenting the Stakeholder
Management Plan?
Distribute team work effectively to
ensure defined project roles are followed
as per the Project Scope Statement?
Identify and document actions in the
Stakeholder Management Plan to
address the differing interests of diverse
stakeholders?
Determine and agree with relevant
management on the forms of
engagement, communication methods,
project content, budget and timelines?
During the management stakeholder
meeting, demonstrate effective
communication skills:
•
Speaking clearly and concisely
•
Using non-verbal communication to
assist with understanding
•
Asking questions to identify
required information
•
Responding to questions as
required
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
Version: 1.1
Address: Suite 302, Level 3, 20, Macquarie Street, Paramatta, NSW 2150
20 | Page
•
Using active listening techniques to
confirm understanding
Support the development of the project
team members’ interpersonal skills in
effective stakeholder engagement?
Identify and clarify the behavioural
expectations of stakeholders?
In the meeting, clarify the behavioural
expectations of stakeholders?
During the meeting, demonstrate
effective communication skills:
•
Speaking clearly and concisely
•
Using non-verbal communication to
assist with understanding
•
Asking questions to identify
required information
•
Responding to questions as
required
•
Using active listening techniques to
confirm understanding
Implement actions documented in the
Stakeholder Management Plan to
address the differing interests of diverse
stakeholders?
Openly lead reviews of the team’s
performance and review and act on
feedback?
Identify and address individual
development needs and opportunities to
support stakeholder engagement?
Task outcome:
Satisfactory
Not satisfactory
Assessor signature:
Assessor name:
Date:
International Institute of Sydney PTY LTD t/a Imperial Institute of Sydney
ABN: 23 610 424 336
|
RTO CODE: 41568
|
CRICOS CODE: 03944E
+61 272 522 525
|
info@iis.edu.au
|
www.iis.edu.au
Version: 1.1
Address: Suite 302, Level 3, 20, Macquarie Street, Paramatta, NSW 2150
21 | Page
Final results record
Student name:
Assessor name:
Date
Final assessment results
Task
Type
Result
Satisfactory
Unsatisfactory
Did not submit
Assessment Task 1
Knowledge questions
S
U
DNS
Assessment Task 2
Project Portfolio
S
U
DNS
Overall unit results
C
NYC
Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision.
Student signature: ________________________________________ Date: ________________
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature:
______________________________________ Date:
_______________
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