week 2 ( task 3)
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School
Wilmington University *
*We aren’t endorsed by this school
Course
IST-7020
Subject
Information Systems
Date
Dec 6, 2023
Type
docx
Pages
2
Uploaded by ChiefDiscovery12614
Fact-Finding Techniques:
Interviews: Conduct interviews with staff members involved in the current manual system. Ask
open-ended questions to understand their workflow, challenges faced, and suggestions for
improvement.
Observation: Observe the current processes in action. Identify bottlenecks, time-consuming
tasks, and areas where errors commonly occur.
Document Analysis: Review existing documents, files, and records to understand the types of
data being managed, the format used, and the challenges faced in maintaining accurate records.
Surveys and Questionnaires: Distribute surveys to both employees and members. Ask specific
questions about their experience with the current system, highlighting any issues they
encounter, such as slow service, errors, or dissatisfaction.
Benchmarking: Research and compare similar health clubs or fitness centers. Identify the
technology solutions they use and understand the benefits they have experienced in terms of
efficiency and member satisfaction.
Employee Survey Questions:
How would you rate the current efficiency of our data management system on a scale of 1 to 10,
with 10 being highly efficient?
What specific challenges do you face while recording, searching, and maintaining data
manually? Please provide examples.
Have you encountered errors in the current system? If yes, please describe the impact of these
errors on daily operations.
How much time, on average, do you spend searching for specific information in the current
system? Are there instances where this time delay has affected member service?
Do you have concerns about data security in the current system? If so, please elaborate on your
concerns.
Have you ever experienced difficulties during disaster situations (fire, flood, etc.) due to our
reliance on physical files?
In your opinion, how can a centralized database improve our data management processes?
What features would you consider essential in an online registration system to enhance
member experience and reduce errors?
Do you believe that implementing IT-based systems would positively impact our financial
management and business analysis capabilities? Why or why not?
How often do you find the need to access member information urgently? Would having a faster
search option benefit your daily tasks?
What specific information would you like to be able to access remotely, and how would this
capability improve your job performance?
Do you have any additional comments or suggestions regarding the transition from the current
manual system to an IT-based solution?
These questions aim to gather detailed insights from employees, allowing management to
understand the current challenges comprehensively and make informed decisions during the
preliminary investigation phase.
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