IT-226 Project 2 Stacy Meehan-Westervelt

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Southern New Hampshire University *

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226

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Information Systems

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Dec 6, 2023

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0 Optimum Way Development Resolving 1Latte Conflict During Merger December 6, 2022 Stacy Meehan-Westervelt Manager
1 APPLICATION 1Latte is Optimum’s newest social networking platform, intended to take the place of other social networking platform’s such as Facebook and YouTube. 1Latte puts security and privacy in the hands of the user through fully customizable content filters, allowing the user complete control over what data we store, and allowing the user to take their data with them if they choose to leave the platform, with the exception of the user ranking system (see below.) Advertising will be allowed on the platform, but will be clearly marked with a simple graphical UI indicator, and we will not be reliant solely on advertising revenue, as doing so would require sharing user data. The exact graphic design will be developed at a later date. As such, 1Latte will charge a nominal monthly fee of $2.95. This filter-driven model is designed to eliminate the news/media bubbles that have formed in recent years. These content filters will be ranked to ensure filters don’t create or encourage bubbles. Users will be ranked for reputation based on the StackOverflow user ranking system. Initial deployment of 1Latte will be web-based, adhering to all current World Wide Web standards as defined by the W3C (2022). App-based deployment will be considered later, assuming designers can find a way to prevent the current “walled garden.” 1Latte also seeks to remove the single messaging app barrier by using a modern encrypted method that won’t “wall” users into using our messaging product , allowing users to receive messages from others not on our messaging platform. Our intended audience will be all ages over the countries age of consent who are current social media users, as well those who shy away from social media because of privacy and security concerns. We seek to bring families together virtually when they are unable to do so physically, bridging the normally large learning curve to a more manageable level, so that grandma can access content just as easily as her grandchildren. CONFLICT The recent merger with our colleagues in San Jose, CA has created some conflict in both offices. The engineers in San Jose were not pleased with the impersonal message they received from Human Resources informing them that they will need to move to Raleigh to remain in their current positions. It has not been taken well, and the entire group seems less than thrilled at the prospect. In speaking with them, it has also become apparent that the group is senior to our department, myself included, in age, experience, and education. This is creating concerns with the Raleigh group as word has gotten out that the home team will be expected to train the incoming San Jose team. The news that we will likely lay off some of the engineers after the talent transfer has completed has added insult to injury to the situation and brings about concerns about appropriate training, as well as employee morale when one is expected to train what amounts to their competition.
2 CONFLICT RESOLUTION The desired outcome is to keep both teams intact while encouraging working together by encouraging collaboration while also allowing employee autonomy on their specific project goals. How we do this is dependent on how many of the San Jose employees choose to remain employed with Optimum, as well as whether or not we intend to keep all 15 employees on the project if the entire San Jose team chooses to relocate. While the San Jose team does have more experience and education, the Raleigh group works together especially well and have been on the 1Latte project since day one. Ideally, the whole Raleigh group will remain, and we will be able to more seamlessly merge the teams together to finish the project on schedule. ACTION STEPS Action steps include starting with a video conference of both teams to introduce each other, explaining current and previous projects, finding ways employees are similar and may work well together. This should be done after confirming which San Jose employees plan to transfer to Raleigh and remain on the project. The layoff rumors will need to be addressed to decide the best course of action to take regarding training. We would be acting in bad faith to have the Raleigh team train the San Jose team for us to then decide which employees will be laid off. If layoffs are inevitable, we will need to develop an alternative training for the project that doesn’t involve team members involuntarily training their potential job competitors. If the rumors are not valid, we can develop a training program where employees can buddy up to learn the specifics of the project while sharing knowledge and skill in product development from both new and veteran employees. We also need to meet regularly in person as a team to create shared goals, and make clear plan of how to meet them and who will work on each aspect. Finally, we need to ensure an open door policy at all levels of management, and provide immediate conflict resolution when needed.
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3 References W3C. 2022. W3C Mission. https://www.w3.org/Consortium/mission