Assignment 3 (2) (1)

docx

School

University Of Georgia *

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Course

4230

Subject

Information Systems

Date

Oct 30, 2023

Type

docx

Pages

Uploaded by dasiasoccer18

Dear Ms. Imani Dixon, I appreciate your reaching out for help with the performance concerns at the Ocho Rios restaurant. I am here to assist you in developing a complete training plan that corresponds with your preferences and goals. In answer to your questions, I have detailed training objectives, recommended training techniques, reviewed scheduling and location, and addressed methods to maximize training transfer. First and foremost, the primary training goal should be to ensure that all of your waiters have a thorough comprehension of the menu. Having an awareness of ingredients, allergies, and dietary restrictions is essential. They should know enough to confidently answer any inquiries from customers and provide any necessary recommendations. If a customer has a food allergy, the server should be able to explain the contents of the dish to them, and the server should also be able to offer a special wine for the occasion. The accuracy of orders placed is the secondary objective. It is crucial that servers consistently execute commands precisely, with no room for error. Training in order-taking and verbalization may be necessary for this strategy. To prevent overcharging, servers, for instance, should be reminded to double-check orders and bills before delivering them to customers. Training should stress the value of working together and interacting with customers seated in areas normally serviced by other waiters. This entails a wide range of responsibilities, from welcoming customers and collecting drink orders to making sure everyone has a good time. Your servers must realize they're responsible for more than just their specific sections; doing so fosters a spirit of teamwork that can greatly enhance the customer experience.

In addition, servers should learn conflict resolution techniques to guarantee they can effectively address customer concerns and disagreements about their orders or invoices. Servers, for instance, need to be good at listening empathically and finding solutions to problems so that they can respond positively to customer concerns. These goals can be achieved through the application of a variety of training methods. On-the-job training (OJT) is a proven method for teaching servers new skills. In this method, inexperienced servers are matched with more seasoned ones to learn the ropes on the job. It's a lot like the old shadowing tactic, but it's much more organized and purposeful. For instance, an experienced server may teach a new-comer how to defuse customer complaints or manage tricky menu questions. One of the best ways to develop one's skills is through role-playing exercises. The exercises help servers learn more about the food they serve, get comfortable taking orders, and prepare for unexpected situations. These exercises can be held outside of business hours to ensure they do not disrupt business. Servers can practice proposing items to a customer with dietary requirements or handling a situation in which a customer receives the wrong order. It is also strongly suggested that online courses be developed. Servers have 24/7 access to these modules, which address topics including menu specifics, order accuracy, customer participation, and conflict resolution, among others. Online training is preferable since it gives servers the flexibility to learn at their own pace and review topics as much as they choose. To reduce potential disruptions, training sessions can be held during low-traffic times, such as early mornings or afternoons when the restaurant is less packed. The efficiency of training sessions can be increased by providing a designated space within the restaurant as well as training materials and tools. In addition, servers can access these online modules even when

they aren't actively running, which helps keep business as usual. There are several strategies that can be used to guarantee that training is put into practice. Feedback should be given frequently. This includes figuring out what has changed on the server and what needs to be fixed. Constant feedback can take the form of complimenting a server for expertly handling a customer's allergy concern or offering suggestions for improvement after an error has been made. In addition, it is necessary to set benchmarks for successful performance. It is possible to keep track of each server's development and recognize and reward those who consistently meet their training goals. Servers can be motivated to consistently provide accurate orders and outstanding service through the addition of performance-based bonuses or other positive incentives. Overall, it is possible to improve server efficiency without closing the restaurant for the full day. You may progressively transform your servers into skilled professionals by using a combination of on-the-job training, role-playing exercises, online courses, and brief, concentrated training sessions during off-peak hours. In addition, by giving ongoing feedback, performance measurements, and incentives, you can ensure that your servers apply what they have learned consistently, resulting in a better user experience and enhanced overall performance. Best, Dasia T

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