Repair Facilities Activity 13

www.AutoUpkeep.com Name Class Dat e Repair Facilities Activity Objective Upon completion of this activity, you will be able to choose a quality repair facility and interpret a repair invoice. A S E Education Correlations Preparing Vehicle for Service • Identify information needed and the service re- quested on a repair order. • Demonstrate the use of the three C’s (concern, cause, correction). • Review vehicle service history. • Complete work order to include customer informa- tion, vehicle identifying information, customer con- cern, related service history, cause, and correction. Tools Internet access Supplies None Cautions Follow all procedures and safety guidelines specifi ed by your instructor. Directions Check off the boxes  when completed. When you see a hand  next to the task, write the information in the activity journal. If you have any questions during the duration of this activity, stop and ask the instructor for assistance. Procedure 1 - Choosing a Repair Facility  Interview at least three adults that have been driving for at least ten years each. Ask ques- tions related to choosing repair facilities (e.g., Where do you take your vehicle for service? Why do you take your vehicle there? What do you look for when choosing a repair facility?).  Use a phone, tablet, or computer to access the Internet.  Go to ASE’s YouTube Channel online at www.youtube.com/asetests .  Click on Videos .  Click on and view the video titled ASE Cer- tifi cations Explainer Video - What does ASE Certifi ed Mean? Screen Capture from www.youtube.com/asetests  Type in the following Internet Address - www.ase.com .  Using the ASE website, review the character- istics of a Blue Seal Shop . If you cannot fi nd it easily through the website’s navigation, use a search engine (e.g., www.google.com ) with the keywords ASE blue seal shop . Screen Capture from www.ase.com  Use the Blue Seal Shop Locator to see if any repair facilities in your geographical area meet the quality standards.  Use www.google.com to search for AAA Ap- proved Auto Repair Facilities . Copyright © Rolling Hills Publishing/Auto Upkeep. All rights reserved. Do not photocopy, reproduce, share, or post to a publicly accessible website.

www.AutoUpkeep.com q Click on www.aaa.com link in the search re- sults to access the AAA Facility Search Tool to locate facilities in your geographical area. Screen Capture from www.google.com q Type in the following Internet address - www.motorist.org . q Click on and view the video How to Select An Automotive Repair Facility with Confi dence . Screen Capture from www.motorist.org q Use the Find a Service Facility tool to locate local repair shops that participate in the Motor- ist Assurance Program (MAP) and adhere to the MAP Pledge of Assurance to Customers and the Standards of Service. q Review any old repair invoices that you may be able to obtain. q Identify if the invoice has a written Customer Rights list that is clearly stated. q Compare responses from the interviews, ASE Blue Seal Shop search, AAA Approved Auto Repair Facilities search, and Motorist Assur- ance Program search. See if any of the facilities meet all four criteria: 1. Recommended by someone you interviewed 2. ASE Blue Seal Shop 3. AAA Approved Auto Repair Facility 4. Motorist Assurance Program Accredited Automotive Shop q Log off your device. Copyright © Rolling Hills Publishing/Auto Upkeep. All rights reserved. Do not photocopy, reproduce, share, or post to a publicly accessible website.

www.AutoUpkeep.com  Activity Journal 1. What type of facility did the drivers with ten or more years of experience that you interviewed choose most often for major service - a dealership, independent, or specialized repair facility? 2. Why did they choose to take their vehicle to a specific repair facility? 3. Did someone recommend the repair facility to them? If yes, who recommended it? 4. What are characteristics of a quality auto repair facility? 5. Why should you look for a facility that has ASE certified technicians? 6. What did the drivers that you interviewed expect to see on a repair invoice? 7. Did they have any old repair invoices? If yes, was the cost of labor identified separate from the cost of parts and/or supplies? 8. What are auto repair facilities required to provide on estimates and repair invoices in your geographical location? 9. Did the drivers that you interviewed ever have a dispute about service? If so, what did they do? 10. What should you do if you have a dispute with the service facility over the quality or price of an auto repair? 11. Why is it important to clearly communicate vehicle issues? Copyright © Rolling Hills Publishing/Auto Upkeep. All rights reserved. Do not photocopy, reproduce, share, or post to a publicly accessible website.