IT-510 Discussion Boards
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School
Southern New Hampshire University *
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Course
510
Subject
Information Systems
Date
Feb 20, 2024
Type
docx
Pages
8
Uploaded by SargentGuanacoMaster291
Week 1
Hi All!
My name is Ted Tenhagen, I’m currently living in Southern New Hampshire with my wife
and I’m about halfway through my MS in IT with the end goal of breaking into Data Engineering. Currently, I’m working as a Data Analyst for a start up located in Newburyport Mass and handling everything from running SQL queries to importing large
data sets from clients and some reporting. After completing the reading and doing a little more research on my own, one of the main roles that a Systems Analyst performs would be the creation of system guidelines to be used in the organization (Robert Half, 2020). This could be anything from how to perform a certain procedure, completing a report in the quickest manner possible, or writing instructions on using a new program that is being purchased by the organization.
The overall job of a Systems analyst is to use a mixture of analysis and problem-solving
techniques to identify the organizational improvements needed, design systems to implement those changes, and train and motivate others to use the systems (University of Wisconsin). This role is important to organizations of any type and size since it allows
members of the various teams (Software development, business development, sales, etc.) to focus on their responsibilities and tasks that need to be performed, while also making sure that problems are being addressed and the business needs will still be solved. The systems analyst also greatly shortens the learning curve when a new tool or
procedure is being implemented for a team to use since they have already learned how to use the platform and can direct the appropriate team members to best use the platform and what to avoid doing in order to quickly optimize their workflow.
Can’t wait to work with you all throughout this course!
-Ted
Sources
System analyst job description and duties: Robert Half
. System Analyst job description and duties | Robert Half. (2020, November 2). Retrieved, 2023, from https://www.roberthalf.com.au/employers/it-technology/systems-analyst-jobs
University of Wisconsin-Milwaukee
. School of Information Studies. (n.d.). Retrieved from https://uwm.edu/informationstudies/resources/career/career-paths/systems-
analyst/#:~:text=A%20systems%20analyst%20is%20a,others%20to%20use%20the
%20systems.
Week 5
Hi All!
I truly believe that developing case diagrams can be beneficial for both technical and non-technical communications. According to an article on Visual Paradigm, "A use case diagram is usually simple. It does not show the details of the use cases: It only summarizes some of the relationships
between use cases, actors, and systems.". A simple case diagram can be used by technical teams for planning out the relationships between different portions of a project or even how different tables in a database are going to be related or even which stakeholders are going to interact with each portion of a project. For instance: stakeholder A (the sales team) will be able to access the customer information, order history, and inventory levels of a company; while stakeholder B (The production team) will only be able to access the inventory level, active orders, and order history for the same company. Having an easy-to-read and understandable diagram can help to make sure that everyone involved in a project knows what the plan is going to be and can even be used
in training once the system is finished.
Can't wait to read everyone's responses!
-Ted
Source:
What is use case diagram?
. Visual Paradigm. (n.d.). https://www.visual-paradigm.com/guide/uml-unified-modeling-language/what-is-use-
case-diagram/
Week 6
Hi All,
According to Javapoint.com, "a system requirements document is a set of documentation that describes the behavior and features of a software or system" (Javapoint, nd). This document holds various sections that break down what is needed to meet the needs of the client from a personnel and technological standpoint.
The elements included in the document are:
●
Constrains and Assumputions
●
Functional and System Requirements
●
Technical Requirements
●
Business Drivers
●
System Qualities
●
Business Models
●
Acceptance Criteria
●
Business and System us Cases
To me, the most important of these sections would be the Acceptance Criteria. This section outlines what needs to be completed by the team in order for the project to be considered completed, basically being the minimum specification. If the team is working on a client's project and really wanting to blow them away, they have an official list of what the client is looking for so they can exceed expectations. The same thing could be done if the team is trying to move through a large list of projects and are just trying to keep a client happy, making sure they don't do anything that would be considered to be outside of the project's scope.
Can't wait to read everyone's responses!
-Ted
Sources:
System requirements document - javatpoint
. System Requirements Document. (n.d.). https://www.javatpoint.com/system-requirements-document
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Week 7
Hi All,
For this discussion board, I've chosen to evaluate both Amazon.com and Walmart.com's UI design to see how well they follow the principles listed in the textbook. After quickly reviewing the guidelines in the book, both of the sites easily meet
the standards that are listed there. Both sites share similar design choices, with the only real differences being the colors used that are unique to the company and the fact that Walmart offers different options for how you want to receive your order since they have physical stores while Amazon is mainly an e-commerce site. The sites as a whole are easy to use with a clear search bar and product suggestions right on the home page. When you begin to type into the search bar, suggestions appear to help you find what you are looking for. Both Amazon and Walmart have clear add-to-cart buttons with your cart being visible at all times, located in the rightmost section of the header. Once you get into the cart, it is very easy to change the quantity of the items in your cart. Removing items that you don't want and
having multiples of the items you do. With both of these companies being as large as they are, it is good to see that they have put the proper resources into their websites. Can't wait to read everyone's responses!
-Ted
Week 9
Hi all!
For this discussion board, I've chosen to perform the tasks for Victorian Creations, case study 4.
1.
What are some techniques you might use to obtain an accurate evaluation?
The following are some techniques that can be used to obtain an accurate post-implementation evaluation
○
Survey the users and IT personnel to determine the confidence level of using the system and what they believe can be improved on.
○
Reviewing the training materials that were given to staff.
○
Interview the users and IT personnel should anything be brought up during the surveys.
○
Review help desk tickets that were submitted regarding the new system to show where pain points are.,
○
Have users and IT personnel submit suggestions as to what needs to be improved with the
system to increase ease of use.
2.
What are some specific questions you would include in the questionnaire? Who should receive the questionnaire?
The following questions would be given to all users and members of the IT staff at Victorian Creations since they should all be using the system.
○
How often are you using the system during your average work day?
○
Do you believe that the training you received was enough to properly equip you to use the system in your work environment?
○
How often, if at all, do you need to seek help from either a peer or the help desk to resolve an issue you are having with the system?
○
Were you able to resolve those issues quickly? If not, how long did it take for the problem to be fixed?
○
Did you have to perform research on your own to better understand the system?
○
Are there any changes that should be made to increase your productivity or understanding
of the system?
3.
Are there general guidelines that apply to the timing of a post-implementation evaluation? What are they?
According to metapm.com, there are general guidelines for timing a post-implementation evaluation. Those guidelines state that 2-6 after implementation should be most optimal. This is due to the system implementation training should be fresh in the users' minds, but also they should have enough time using the system to be comfortable using it.
4.
Is this the best time to schedule a post-implementation evaluation? Why or why not? Are there other options? What are they?
It is my belief that now is the best time for a post-implementation evaluation. With 6 weeks of using the new system, the users and IT staff will have a large number of growing pains with the system but will also begin to find the things that they would like to know more about the system and begin researching ways to solve the problem or contact administrators for solutions. The best thing to do, in my opinion, would be to hold another post-implementation evaluation after another 4 months of using the system. Any issues that were not made apparent during the first 6 weeks should be known and the users should have a better understanding of what in the system needs improvement, if anything.
Can't wait to read everyone's responses!
-Ted
Sources:
“Post-Implementation Review Best Practices.” MetaPM
, www.metapm.com.au/insights/post-implementation-review-best-practices#:~:text=The
%20perfect%20time%20to%20conduct,fresh%20in%20the%20users
’%20minds. Accessed 8 Feb. 2024.
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Week 10-1
Consider that a management and tracking system developed for marathon runners is going into production tomorrow. The runners will begin using the site in the morning to sign up and track their entries into multiple races. Data was entered for racers that had signed up prior to the system going live. There is a race in four weeks, which allows friends to login and track where the runner is on the course. The season ends in six months and full reports are provided to each runner with their statistics.
In your initial response, provide examples of post implementation items you will need to manage and support in the first five days, the first four weeks, and the first six months for the marathon runner management and tracking system.
In responding to your peers, select one of the post implementation items in their post and provide a failure scenario for the post implementation item and a possible resolution
for the runners as well as management, assuming the item fails to resolve the problem. For example, an implementation item can be a checkpoint in the first five days in order to ensure runners can reset passwords. A failure scenario may be that runners that had logins created prior to the production going live will be unable to reset their passwords. Assuming there is an issue where runners are unable to reset passwords, management can resolve the issue. However, management must resolve the issue by approving the database team to run a script to reset all user IDs with create dates, prior to going live.
Hi All!
To complete the post-implementation evaluation of the marathon management and tracking system, the below items must be considered at the named intervals.
First Five Days:
●
Runners' information should be secured in the system, with only names and locations available for viewing.
●
The system has 100% uptime during race time, with planned updates being done
during extreme off hours (ie 2 am - 6 am EST).
●
No major bugs or coding errors are present.
●
UI is clear and information can be found and viewed easily.
●
Updates to the runner's position are constantly being updated during a race.
●
Initial feedback from a focus group of runners and the team leading the project.
First Four Weeks:
●
Is there any feedback from users, both runners, and people looking to view the runner's position?
●
Uptime remaining high while the update schedule stays on track.
●
Runner location updating accordingly.
●
Test of reports to assure they are pulling the correct data points.
First Six Months:
●
Reports generated automatically for each user.
●
Users notified of report generation.
●
Reports stored safely in database for future use.
●
Final survey round for runners and customer support to improve future updates.
Good luck everyone with the remainder of your programs!
-Ted
Week 10-2
Hi All!
During the course, I did face a couple of challenges. Nothing as far as not understanding course material, just work and life getting in the way of completing what I needed to get done. This has prompted me to make a couple of changes in my life that should prove to be fruitful for the remainder of my degree program. I was familiar with all
of the diagrams coming into this course, so none of them were truly difficult to understand. The chart that I did see as most helpful though is a Gantt chart. This is something that I have seen used in articles and during presentations but not something that I had created myself. After reviewing my post from Mod One, nothing has changed for me. I previously worked as a Systems Analyst so my understanding of the position was pretty solid to begin with and it is not something that I really want to go back to.
Best of luck with the rest of your degrees everyone!
-Ted