Blank Company Profile Business Presentation in Red Maroon White Geometric Style

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Seneca College *

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830

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Information Systems

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Feb 20, 2024

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pptx

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27

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SENTINEL SECURITY PLUS INC Company Visit and Interview
JIGS SQUAD Sejal Ingale Gurleen Kaur Ivana Forlu Jerin Paul SCM 830 By Prof. Cam TU
1 About the Company 2 Executive Summary 3 Analysis & Methodology 4 Recommendations and Learning 5 Conclusion 6 References Agenda
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Our vision is to become th e leading provider of phys ical security in Canada. By staying committed to r aising the bar in the physi cal security industry we w ill foster this reality, of cre ating a viable and rewardi ng career path while chan ging the mentality of the i ndustry wide in our nation to match International st andards; and in doing so, creating our own legacy. Our Vision
Company Profile Services Offered Location Industry Employee count Toronto,Canada Premium Events Residential • Event Guards • Concierges • Close protection 250
Name - Delwyn Moodley Position - Director of Operations 14 years of Senior Level Management Interviewee Details
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Executive Summary Delwyn Moodley,The Director of Operations at Sentinel Security Plus Inc emphasizes customer satisfaction through open communication, timely service, and adherence to discussed duties. While recognizing the impact of the hiring market on staffing, the company mitigates challenges by continuous recruitment and training. Currently, the focus is on domestic operations, with no international procurement or transportation modes. The company prioritizes customer feedback for service enhancement, promptly addressing issues through training initiatives. Compliance with regulations is maintained through regular site visits and a proactive approach to problem-solving, demonstrating a commitment to quality assurance and exceeding customer expectations.
Objective Gain a thorough understanding of the company's goals, principles, and tactics in order to better connect with their vision of being Canada's top physical Concierge security supplier. Product Assessment: Learn about the key products and services offered, their functionalities, and how they cater to client needs. Competitive Analysis: Determine what makes this business stand out from rivals, such as USPs and customer-attracting strategies.
Client Centric Competivie Advantage Measure for Quality Assurance Tailored Services Adaptability and Innovation Proactive Training & Development
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Analysis & Methodology
HOW DOES THE PROCUREMENT OF THE SECURITY EQUIPMENT HELP TO INCREASE CUSTOMER SATISFACTION? KEY RESEARCH QUESTION
Key Result Result # 1 Customer Expectations For the Company visit Result # 2 Operational Efficiency Result # 3 Staffing Challenges Result # 4 Supplier Relationships
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Summary of Validated Main Problems and Causes
Write your agenda point 04 Staffing Challenges 01 Technological Gap 03 Service Limitations 02 Main Problem
Write your agenda point 04 Market Dynamics 01 Technological Stagnation 03 Limited Diversificatio n 02 Main Causes
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Short Term Reccomendations Equipment Leasing & Rental Agreements Strategic Staff Training Collaborative Partnerships • The company can explore leasing or renting security equipment to quickly augment their capabilities without a large upfront investment. • Intensive training programs can enhance the proficiency of existing staff with the current equipment, optimizing its utilization. • Form partnerships with other security firms to share equipment during peak demand, ensuring adequate coverage.
Long Term Reccomendations Technology Integration and Upgrades In-House Research and Development Sustainable Supply Chain for Equipment • Invest in advanced security technologies and equipments for long-term competitiveness and improved service offerings. • Establish an in-house R&D department to continually innovate and develop proprietary security solutions. • Evaluate and prioritize suppliers with sustainable practices, ensuring the security equipment aligns with environmental and ethical standards.
Impacts on Sustainability (Aligned with SDGs)
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Staff training, in-house R&D, and collaborative partnerships contribute to employee skill development, job security, and economic growth. Technology integration, upgrades, and in-house R&D support innovation and the development of robust security infrastructure. Collaborative partnerships in the short term and long term contribute to a collective approach in addressing industry challenges. Short-term training initiatives align with promoting ongoing education and skill development for employees. Sustainable supply chain practices ensure responsible consumption and production of security equipment.
BINOCULAR S HANDCUFFS AUDIO RECORDING DEVICES GLOVES AND MASKS TORCH RADIO LIST OF SECURITY EQUIPMENTS REQUIRED?
Uniform Cameras for Guards: Companies - Axon, Reveal Cost - Range from $100 to $500+ per unit. Uniform cost for Guards: Companies - Sentinel Security Cost - Range from $200 to $250 per unit. Patrol and Guard Monitoring Systems: Systems - TrackTik or Guard Tour Systems Cost - Range from a few hundred to several thousand dollars annually. Communication Equipment (e.g., Radios): Companies - Motorola, Kenwood, Icom Cost - Range from $200 to $800 per unit. POSSIBLE SUPPLIERS AND COST
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ESTIMATED COST COST THEY CAN INCUR FOR THE SECURITY EQUIPMENTS TO ENHANCE CUSTOMER SATISFACTION CAMERAS = $100 PER UNIT RADIOS = $200 PER UNIT UNIFORM = $250 PER UNIT TOTAL = $550 FOR ONE UNIT CURRENTLY THEY ARE ONLY INCURRING $250, BY INCREASING THEIR CAPACITY BY $350 PER UNIT THEY CAN ENHANCE THE EFFICIENCY OF THE PERSONNEL TO ENHANCE CUSTOMER SATISFACTION. THEIR CURRENT SPENDING IS $250 * $250 = $62500. AND WITH THE BUDGET OF $100000 THEY CAN SPEND $75000 FOR USING RADIO AND CAMERAS.
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Our Learning Customer-Centric Strategies ⚬ Implementation of a customer-centric approach to boost demand in a competitive environment. ⚬ Utilization of continuous feedback loops to align security offerings with evolving customer needs Emphasis on Sustainability ⚬ Alignment of security company practices with global sustainability goals. ⚬ Contribution to social responsibility through sustainable practices positively impacting the company's image and the environment.
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Diversified Research Sources • Exploring a broader range of sources and perspectives could have enriched the depth of analysis. Feedback Mechanisms • Regular check-ins on individual tasks and overall progress to ensure continuous improvement. Contingency Planning • Better management of unforeseen circumstances, such as changes in project scope or individual availability, through a pre- established plan. Effective Communication • Crucial role of clear and concise communication in group work. • Necessity for cohesive understanding among group members regarding the project topic and goals. Collaborative Learning • Recognition of the value of collaborative learning. • Pooling of individual insights to create comprehensive recommendations, showcasing the importance of a varied skill set within a team. Importance of Time Management • Evident need for effective time management in meeting project deadlines. • Critical role of efficient task allocation and time management for successful group projects. Group Work Learning Areas of Improvement
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Conclusion The Interview and company visit emphasizes the imperative of integrating advanced security equipment within a robust supply chain. Leveraging technology not only enhances operational efficiency but also underscores the company's commitment to customer service. Strategies revolving around customer-centric approaches, informed by continuous feedback loops, are crucial in aligning security offerings with evolving needs. The project highlights the significance of sustainability practices, contributing not only to the company's image but also to global goals. For future endeavors, refining feedback mechanisms, diversifying research sources, and incorporating contingency plans can further optimize the utilization of security equipment within the company's supply chain.
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References • “Security Company in Toronto: Executive Protection.” Sentinel Security Plus, 20 Sept. 2023, www.sentinelsecurityplus.com/. • admin. “SPECIALTY TRAINING.” Sentinel Security Plus, 10 Jan. 2020, www.sentinelsecurityplus.com/specialty-training/. Accessed 17 Nov. 2023. • “Upscale Events.” Sentinel Security Plus, www.sentinelsecurityplus.com/upscale-events/. Accessed 01 OCT. 2023.
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