Interview Questions
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School
Seneca College *
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Course
830
Subject
Information Systems
Date
Feb 20, 2024
Type
docx
Pages
3
Uploaded by sejal23
Research Question-
How does the procurement of security equipment help to increase customer satisfaction?
1. How would you describe the primary expectations of your customers when it comes to security services?
2. Can you identify the key stakeholders within your customer base and their specific expectations?
3.How do you ensure a simplified and efficient delivery of security services to your customers?
4. Are there any supply chain elements that can affect the delivery of security services, and how do you manage them?
5. Do you procure any security equipment or technology internationally? How do you ensure a smooth procurement process?
6. How important are supplier relationships in maintaining the quality and reliability of security services for your customers?
7. How do you manage your inventory of security equipment and supplies to ensure they are readily available when needed by customers?
8.What is your approach to handling equipment returns or replacements (reverse logistics) in case of defects or issues?
9.Can you explain the different modes of transportation you use to deploy security personnel or equipment to customer locations?
10. How do you manage distribution risk when delivering security services across different locations or countries?
11. If your security services involve international operations, how do you navigate customs and border-
related challenges efficiently?
12. Are there any specific customs or border-related issues that have impacted your ability to meet customer expectations in the past?
13. Who are the key stakeholders involved in the delivery of security services, and what trade documents are crucial in your interactions with them?
14. How do you ensure the accuracy and completeness of trade documents to meet customer and regulatory requirements?
15. Do you use Incoterms in your service contracts with customers, and how do they affect the allocation of costs and responsibilities?
16. How do you manage and communicate landed costs to your customers to avoid any surprises or disputes?
17. How do you collect and analyze feedback from customers to gauge their satisfaction with your security services?
18. Can you provide examples of how you've used customer feedback to make improvements in your services?
19. How do you ensure that your security services are in compliance with local and international regulations and standards?
20. What quality assurance measures do you have in place to meet or exceed customer expectations?
Staffing Challenges
Competitive Landscape
Changing expectations Training and Development
Expansion into Diverse Services:
Business Expansion outside toronto or increasing client base.
Dependence on Unskilled Labor Market
Limited Service Offerings
Customer-Centric Approach
Client Engagement
Feedback Utilization
Compliance Measures
Leadership Communication
S
W
T
O
Client-Centric Measures for Quality Assurance Tailored Services
Adaptability and Innovation
Proactive Training & Development.
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