BSBMGT517 Assessment 1_Short Answer_Mishal_Draft

Assessment Tasks and Instructions Student Name Mishal Patel Student Number 0000014942 Course and Code Certificate IV in Cookery and 095244E Unit(s) of Competency and Code(s) BSBMGT517 Manage operational plan Stream/Cluster Commercial Cookery Trainer/Assessor Assessment for this Unit of Competency/Cluster Details Assessment 1 Short Answers Assessment 2 Project 1 Assessment 3 Project 2 Assessment conducted in this instance: Assessment 1 2 3 Reasonable Adjustment 1. Has reasonable adjustment been applied to this assessment? No No further information required Yes Complete 2. 2. Provide details for the requirements and provisions for adjustment of assessment: Student to complete My assessor has discussed the adjustments with me I agree to the adjustments applied to this assessment Signatur e Mishal Patel Date 25/12/2022 2 nd Assessor to complete I agree the adjustments applied to this assessment are reasonable Name Signature Date Assessment Guidelines What will be assessed The purpose of this assessment is to assess you underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency. To complete the unit requirements safely and effectively, the individual must:  describe models and methods for operational plans

 explain the role of an operational plan in achieving the organisation’s objectives  explain budgeting processes  list alternative approaches to developing key performance indicators to meet business objectives  outline the legislative and regulatory context relevant to the operational plan of the organisation  outline the organisation’s policies, practices and procedures that directly relate to the operational plan. Place/Location where assessment will be conducted and timeframes to complete assessment RTO to complete Resource Requirements Pen, Paper or computer. Instructions for assessment including WHS requirements You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this assessment. Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved. Statement of Authenticity I acknowledge that I understand the requirements to complete the assessment tasks The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment Student Signature: Mishal Patel Date: 25/12/2022

 Whether there are risks of not meeting the goals, and how these risks can be avoided. Question 2: List 6 situations that will require an initial, or an adjustment to an existing, operational plan.  Introduction of a new product or service  Reorganization of departments or reallocation of staff  Assessing the impact of marketing activities and the operational needs arising from them  Modification, relocation, refurbishment or renovation of facilities  Changes in work practices, procedures or systems  Legislative changes Question 3: List the key legislative requirements which must be considered in operational plans across organisations operating in the Tourism, travel, hospitality and event industries:  Staff requirements: Rosters, HR records, production schedules  Production requirements- timelines, production estimates, service targets, equipment manuals  Resources required- purchase orders, stock lists, supplier contracts  Equipment- asset register, maintenance records, supplier catalogues, equipment specification manual  Market- SWOT analyses sales records, competitor analyses  Finances- budgets, credit limits, procurement policies  Intellectual property- any copyrighted, trademarked or patented items required for the project. Appropriate permissions are absolute requirements. Question 4: Give 2 examples of source documents which would help in researching staffing requirements for an operation.  Rosters  HR Records Question 5: Give 2 examples of source documents which would help in researching production requirements for an operation.  Timelines  Production estimates

Question 6: Give 2 examples of source documents which would help in researching finance requirements for an operation.  Budgets  Credit Limits Question 7: What are the principles of budgeting you will need to consider when developing any operational plan? List 5 factors this would commonly include (but not limited to): Response: To incorporate all the foreseeable expenses associated with implementing the plan. Factors:  Goals  Not to overspend on the project  Don’t make delays as this results in extra costs  Research costs  Manage expenses Question8: List 4 stakeholders with whom you would discuss research and analysis of resource requirements.  Staff  Managers  Business advisers  Project management specialists Question 9: Give 2 examples of source documents which would help in researching resource (stock) requirements.  Purchase orders  Stock limits Question 10: Which aspects relating to intellectual property must be considered when planning projects as part of operational planning activities?  Any copyrighted trademark or patented items required for the project.  Appropriate permissions are an absolute requirement Question 11: List 2 ways in which consultation with stakeholders may occur.  One-on-one meetings  Interviews Question 12: How does developing KPIs help with the development of the operational plan? List 2 options how KPIs can be set or determined.

Inclusions:  Code of conduct and ethics expected from employees  Employment conditions (holiday pay, breaks, resignation)  Facilities available to employees  Legal requirements in the workplace  Evacuation or emergency plans Question 17: Give 3 examples of monitoring methods to ensure the work is proceeding on time, within budget, and being conducted safely .  A simple checklist along with regular inspections  Record communication where possible and note the date, time any important points and agreement made  Ensuring KPIs are met and specified products and services are delivered Question 18: Give 2 examples of financial reports you can use to monitor profitability.  Tracking potential staff error  Measure revenue loss Question 19: The first 3 steps in managing under-performance are: 1. Identify the problem 2. Assess and analyse the problem 3. Meet with the employee to discuss the problem What are the last 2 steps?  Jointly devise a solution  Monitor performance Question 20: List 5 benefits to businesses of coaching and mentoring programs.  Retain and develop your best performance  Improve efficiency, performance, motivation and morale of staff  Instil company values and attitudes in new staff  Create a culture of development, professionalism and growth  Improve safety awareness and efficient use of existing resources Question 21: Why is it important to notify managers and other upper level stakeholders as soon as possible when variations are discovered? What would this need to include accordingly? It is important as we need gain approval or authorisation from the appropriate persons within the organisation. This may require pitching them the idea or proposal and giving a written request. We need to explain the reason for the variations and the potential benefits

Question 22: Do operational plans cover the short to medium, or medium to long term business goals? Yes, as the long term will only work when your short-term works Question 23: Give 5 examples of alternative resource usage, efficiency and waste programs you should investigate when creating your operational plan  Set and monitor targets on water and energy use  Implement new technology to track your levels of recycling and waste  Engage employees to embrace new sustainability practices  Train your supervisors and managers on how to manage a greener business  Contact government departments and ask about funding and other helpful initiatives References:- ABLIS | Enabling business. (2022). Retrieved 21 st December 2022, from https://ablis.business.gov.au/ Australia Institute Of Business And Technology: Log in to the site . Moodle.aibt.qld.edu.au. (2022). Retrieved 21 st December 2022 , from https://moodle.aibt.qld.edu.au/mod/scorm/view.php?id=106180 .