SITXWHS003 - Student Assessment Tasks Hussain ali (1)

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 3 Introduction Welcome to the Student Assessment Tasks for SITXWHS003 - Implement and monitor work health and safety practices. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide . The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit SITXWHS003 Implement and monitor work health and safety practices describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records. For you to be assessed as competent, you must successfully complete two assessment tasks: • Assessment Task 1: Knowledge questions – You must answer all questions correctly. • Assessment Task 2: WHS project – You are required to implement and monitor a range of WHS activities. Preparing for assessment Please read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions. Once you have read through the assessment tasks and are satisfied that you are clear on the requirements and submission dates, complete and sign a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file. You will find a Student Assessment Supporting resources : Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise: • Blue Healer Café WHS Administration Policy and Procedure (Assessment Task 2) • WHS Action Plan (Assessment Task 2) • Risk Management Plan template (Assessment Task 2) • Meeting Room Hazard Inspection Checklist (Assessment Task 2) • Hazardous Incidents Register (Assessment Task 2) • • WHS Management Report template ( Assessment Task 2) WHS Training Report template (Assessment Task 2)

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 6 Assessment Task - Cover Sheet Student declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Hussain Ali Student ID number TPI0001333 Student signature Hussain Ali Date Assessment Task Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Hussain Ali Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 9 Informal meetings with notes. WHS discussions with employees during the course of a business day. Recording issues in a management diary. Regular staff meetings that involve WHS discussions. Seeking staff suggestions for content of WHS policies and procedures. Special staff meetings or workshops to specifically address WHS issue. Staff handbook containing WHS information.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 12 • consultation decisions and follow-up actions • consultation processes • diaries of meetings • WHS information provided to personnel • risk controls • safe work practices 31. Identify three reasons there is a need for workplaces to establish and maintain records regarding risk assessments including risk control actions that have been implemented. 32. Identify five examples of details that need to be maintained regarding WHS training plans developed by an organisation for their employees. 33. List five examples of details that need to be maintained regarding WHS training undertaken by employees of an organisation.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 15 Assessment Task - Cover Sheet Student declaration To be filled out and submitted with assessment responses  I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.  I have correctly referenced all resources and reference texts throughout these assessment tasks. Student name Hussain Ali Student ID number TPI0001333 Student signature Hussain Ali Date Assessment Task Assessor declaration  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor name Assessor signature Date Assessment outcome S NS DNS Resubmission Y N Feedback Student result response  My performance in this assessment task has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature Hussain Ali Date A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 18 Activities Complete the following activities. 1. Carefully read the following scenario You are to assume that you are the manager of a café or food business called the Blue Healer Café. You will make use of the Blue Healer Café documentation included in the student resources folder along with the WHS Policy and Procedures from the WHSMS for the training kitchen of Peach Institute for this assessment. As the manager, it is your responsibility to implement and monitor the work health and safety practices of the employees (your classmates). 2. Review key documents from the WHSMS and set up folders You now need to review some key documents as preparation for the next steps: • WHS Action Plan • The relevant WHS Policy and Procedures for the kitchen • WHS Administration Policy • The evacuation plan including posters and signs Make the assumption that items 1,2 and 5 of the action plan have already been completed. Prepare to undertake action items 3, 4 and 6 of the action plan by preparing a briefing session for staff that will ensure these items are completed. Set up folder systems on your local drive on your computer as outlined in the WHS Administration Policy and add the relevant soft copy documents to this. You will be using this folder system throughout this assessment. 3. Develop WHS informative handouts for staff You are required to develop three health and safety information handouts, which are to be provided to, and discussed with, your team at a WHS briefing. Read the requirements for each of the handouts below and then conduct research using the Internet to identify the information needed for each of the handouts and include information from the kitchen’s WHS Policy and Procedures, and reference this as required in your handouts. The format and style for the handouts are as follows: • Create clear and concise one (1) page handouts using computer software. You can develop these in any program available to you such as Word, Publisher or other design program – but Word is fine for this purpose. • Use simple and clear language that takes into account social and cultural diversity. For, example, use simple English and avoid colloquial language or slang.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 21 Immediately after the meeting, write a management report for the owner outlining what took place at the meeting along with the training suggestions from staff and what you believe will be best to focus on immediately and for the future. Include the relevant data gathered from the meeting and identify any non-compliance with procedure and outline the actions you are going to take immediately to address this. Use the WHS Management Report template as a guide and complete all sections. Add these actions to the Action Plan with clear dates and time for this to proceed (consult with your assessor when this training can take place and use that date and time in your report). Ensure you also mark other items you have addressed as completed. Complete risk management reporting and risk assessment for the proposed training activities – current and future. Use Risk Management Plan template as a guide and complete all sections. Submit the following to your assessor: • WHS Management Report • Risk Management Plan • Updated Action Plan File these documents in your WHS folder system on your device. 7. Conduct your training session Run the training session as you have planned for in your action plan. While running this training, participate but also observe the following: • Staff adherence and compliance to the procedure • How staff are reacting and if there is any need for additional training or changes to procedures or training • The effectiveness of the WHS practice – are current practices ensuring the health, safety and security of all employees and customers? After the training, your assessor will take each student aside to run through a scenario with you individually and then you will split back into your group you were in for activity step 5 and conduct a debrief session asking employees for their feedback and thoughts on how the drill went and to make suggestions for the future. 8. Document your findings in a management training report • Staff adherence and compliance to the procedure • How staff reacted during the training and if there is any need for additional training or changes to procedures or training • The effectiveness of the WHS practice – are current practices ensuring the health, safety and security of all employees?

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 22 • General feedback from staff and any issues they may have raised. • At least one future improvement to the procedure you would like to make and your reasons for this. Use WHS Training Report template. Save this report as WHS training report. Submit this to your assessor and file in your electronic folder system too. 9. Address non-compliance It has come to your attention that one of the staff members failed to complete hazard identification and reporting when he was the team leader for the first shift yesterday. On top of that, a hazardous incident did occur and the register was not completed either. One of the other staff members advised you about the matter later yesterday afternoon. Meet with the non-compliant staff member (your assessor) to discuss the issue and provide the necessary training. During the meeting, you will need to demonstrate effective communication skills including: • Speaking clearly and concisely • Using non-verbal communication to assist with understanding • Asking questions to identify required information • Responding to questions as required • Listen to the employee’s viewpoint During the meeting you are required to: • Counsel the employee and let them know the severity of the situation • Complete the required documentation with the employee demonstrating the correct process. • Ensure the employee understands the procedure and the seriousness of the issue. Submit: • Completed hazard identification checklist for the kitchen • Hazardous Incidents register 10. Develop a solution for the deficiency and email the owner Now that you have completed the counselling/training session and have new information, develop a solution for the deficiency and email this to the owner to have the changes implemented immediately. Make sure your email is warm and friendly but also professional. Submit the email or send it to your assessor. Save a copy in the WHS filing system on your device.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 23 11. Show your assessor your WHS filing system Show your assessor your folder formats and all the files within the structure.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 24 Assessment Task 2: Checklist Student’s name: Hussain ali Did the student: Completed successfully? Comments Yes No Explain WHS information to staff? Make WHS information available to staff? During the WHS briefing, demonstrate effective communication skills including: • Speaking clearly and concisely • Using non-verbal communication to assist with understanding • Asking questions to identify required information • Responding to questions as required • Using active listening techniques to confirm understanding Implement and monitor adherence to WHS procedures in the following areas: • evacuation of staff and customers • hazard identification and reporting • risk assessment and reporting Coordinate consultative processes for the above three areas, including providing opportunities for staff to contribute their views and resolving issues? Coordinate risk assessment, WHS training and maintain and store the relevant records for the three areas? Monitor the effectiveness of the WHS system by identifying adjustments and staff training needs? Demonstrate that their management practices align with state/territory guidelines and WHS legislation?

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 25 Take prompt action to address non- compliance and discipline staff as necessary? Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste? Use data and reports to provide reliable and timely input into the management of workplace health, safety and security? Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date:

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 26 Final results record Student name: Hussain Ali Assessor name: Date: Unit name: Qualification name: Final assessment results Task Type Result Satisfactory Unsatisfactory Did not submit Assessment Task 1 Knowledge questions S U DNS Assessment Task 2 WHS project S U DNS Overall unit results C NYC Feedback  My performance in this unit has been discussed and explained to me.  I would like to appeal this assessment decision. Student signature: Hussain ali Date:  I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Student Assessment Tasks SITXWHS003 - Implement and monitor work health and safety practices Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 27 Assessor signature:

Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 28 Date:

Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 29 Assessment Task 1: Knowledge questions Answer to question 1: 1. Identify five examples of actions that a business needs to take to be legally compliant under WHS legislation. The five actions are mentioned below: - Frequently assess the work environment and procedure and make sure that it complies with safety best practices. - Implementing risk management plan which helps in the identification and handling of risks and hazards. - Provide proper training and safety guidelines to staff. - Appointing safety officer. - Maintain safety of worker and others by requiring duty holders to eliminate or minimize risk. Answer to question 2: 2. Identify four responsibilities employers have to provide a safe workplace The responsibilities of employers are mentioned below: - All equipment needs to be safe and maintained on regular basis. - PPE need to be provided to all employees. - Employees must have a WHS record keeping system in place. - Physical health of employees must be monitored. Answer to question 3: 3. Identify four responsibilities employees have to ensure a safe workplace for themselves, their colleagues and others who attend the workplace. The responsibilities of employees are mentioned below: - Participating in WHO training as required. - Report any unsafe practices observed. - Use PPE as required. - Obey and follow instructions provided by employers. Answer to question 4: 4. List three reasons businesses are required to consult with the workforce on WHS matters . The three reasons are: - Identify hazards and risks. - Positive working relationships. - Greater awareness and commitment.

Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 30 Answer to question 5: 5. Name the four occasions when employers are required by WHS legislation to consult with the workforce. - Identify hazards and assessing risks. - Making decisions about ways to eliminate or control risks. - Changing and updating workplace facilities. - Proposing changes that may affect the health and safety of workers. Answer to question 6: 6. Identify who the employers are required to consult with regarding WHS issues. - The employers are required to consult with health and safety committees (HSCs), Health and Safety representative (HSRs) regarding WHS issues. Answer to question 7: 7. Complete the box below by briefly explaining how each option operates to enable effective consultation on WHS issues. Consultative Process Explanation Diary, whiteboard or suggestion box. It must be organized in a proper way that it can be easily accessible to everyone or it can be placed somewhere in an eyesight of everyone. Fact sheets about WHS rights and responsibilities. Fact sheets about rights and responsibilities will help all individual to know their right, their responsibilities and how to work safely. Formal WHS representatives and committees. They will provide information regarding work and health safety, control and monitor hazards on workplace, investigate the incident and risk assessment management. Formal meetings with agendas, minutes and action plans. This will help to provide information on the agendas, action plan and minutes that are taken to control the risk and hazards in the workplace for future benefits with proper implementation. Informal meetings with notes. Informal meeting with notes will help to highlights the points and topics of the meeting afterward you can take in action.

Bryan Peach Institute Pty. Ltd. T/A Peach Institute RTO No: 31822, CRICOS Provider No: 03604C, ABN: 82 106 814 439 31 WHS discussions with employees during the course of a business day. This will provide the knowledge and information to the employees on the workplace hazards, risk assess management and incident controlling. Recording issues in a management diary. That will help to prevent the same issues occurring in the future, also helps to maintain and fix that issue. Regular staff meetings that involve WHS discussions. It could brainstorm the staff about WHS rules and regulations and work safety procedure. Seeking staff suggestions for content of WHS policies and procedures. It may rise the individual perspective on that specific topic which helps to create the equal and fair work environment. Special staff meetings or workshops to specifically address WHS issue. It can correct the recent hazards and risks issues with no possible future incident. Staff handbook containing WHS information. Staff will have knowledge regarding work and health safety, control and monitor hazards on workplace, investigate the incident and risk assessment management. Surveys or questionnaire that invite staff feedback on WHS issues. They will rise their issues and concerns about the company which can later handled with some changes that will help company grow with equal and fair working environment. Answer to question 8: 8. Explain the role and responsibilities of health and safety representatives. In your answer, also discuss requirements in regards to how they are appointed . - The role and responsibilities of health and safety representative is to provide a vital communication link between people at work and the PCBU, promote the health and safety of workers in work group and represent the workers in work group on health and safety matters. Workers elect an HSR after agreement on the work groups has been

30 reached. All workers in a work group are entitled to elect one or more HSRs and deputyHSRs for a three-year team. Answer to question 9: 9. Identify three obligations an employer has to their health and safety representative. The three obligations an employer has: - Provide access to information relating to hazards and risks in the workplace that will affect the worker’s health and safety. - Maintain and display list of HSR. - Provide access to any resources the HSR may need to carry out their functions. Answer to question 10: 10. List three roles and responsibilities of workplace Health and Safety Representatives. The role and responsibilities are: - Promote the health and safety of workers in work group. - Inspecting a workplace. Initiating emergency stop work procedure. Answer to question 11: 11. List five occasions that WHS hazard identification would need to take place. The occasions are mentioned below: - Past incidents/accidents are examined to see what happened and whether the incident/accident could occur again. - Employees be consulted to find out what they consider are safety issues. I.e. ask workers about hazards near misses they have encountered as part of their work. Sometimes a survey or questionnaire can assist workers to provide information about workplace hazards. - Work areas on work sites be inspected or examined to find out what is happening now. Identified hazards should be documented to allow further action. The work environment, tool and equipment as well as tasks and procedures should be examined for risks to WHS. - Information about equipment (e.g. plant, operating instructions) and Material Safety Data Sheets is reviewed to determine relevant safety precautions. - Welcome creative thinking about what could go wrong takes place, i.e. what hazardous event could take place here? Answer to question 12: 12. List three categories of workplace hazards that must be identified when undertaking workplace hazard identifications The three categories of hazards are: - Physical hazards

31 - Biological hazards - Ergonomic hazards Answer to question 13: 13. List five acceptable ways in which workplace hazard identification might occur. The acceptable ways are: - Taking regular walks round the workplace and looking for anything that may be a concern. - Observing how plant and equipment are used. - Looking at how plant and equipment are installed. - Identifying what chemicals are available and what they are used for. - Observing handling of hazardous substances. Answer to question 14: 14. Lis t three acceptable practices inherent in workplace risk assessment . The practices are: - Conducting an inspection of the premises. - Consulting with others. - Observing workplace policies and workplace-specific procedures. Answer to question 15: 15. List the six classifications of risk controls provided for in the ‘Hierarchy of Risk Controls’. The classification of risk control is: - Control measure - Elimination - Substitution - Engineering measure - Administrative work practices - Personal protective equipment. Answer to question 16: 16. List five requirements organisations need to comply with in relation to WHS record keeping. The requirements are: - Audit report - Induction report - Risk assessment - Policy and procedure Communication with the WHS regulator. Answer to question 17:

32 17. List three requirements organisations need to comply with in relation to acceptable record keeping mechanisms. The requirements are: - Equipment registers - Workers compensation and rehabilitation records - Workplace environmental monitoring records. Answer to question 18: 18. Explain the requirement an employer is under to provide workplace WHS training to employees. The requirement needs to provide are as follows: - Provide all the information and guidelines about manual handling and safety work procedure clearly. - Owner must observe employees and how well they are complying with WHS requirements. - They must give instructions in all forms and format that is used in workplace. Answer to question 19: 19. Describe three employee responsibilities in relation to participating in established WHS practices and training. Three employees’ responsibilities are as follows: - Every employee must actively participate in WHS training. - All employees need to take part in WHS meeting and consultation. - Every employee compulsory needs to wear PPE all the time in workplace. Answer to question 20: 20. Identify ten possible ramifications for employers who fail to observe OHS or WHS laws and COPs. The ten possible ramifications for employers who fails to observe OHS or WHS laws andCOPs are as follows: - Employer may get fines or penalties from the court. - There is requirement to comply with enforceable undertaking. - Employers may get letter of warnings from the governmental local bodies. - There may be high chance of getting work stoppage warning from local council. - WHS failures can be costly to a business in the form of rising insurance premiums. - Employers have to bear all high workers’ compensation claims by themselves. - It can result in civil and criminal penalties not to mention increases the risk of workplace hazards. - Employers may face the imprisonment if they fail to implement the correct health and safety duties. - An increase in accidents and injuries in the workplace occur when you do not comply with WHS standards. - Employer must face the big loss on business due to bad reputation.

33 Answer to question 21: 21. Detail comprehensive details of the Safe Work Australia Model Code of Practice ‘Hazardous manual tasks. - The model code of practice has been developed to explain how to identify hazardous manual tasks, assess the risk of musculoskeletal disorders and eliminate or minimise those risk. This guidance is also relevant for designers, manufactures, importers or suppliers of equipment, materials and tools used for work, as well as designers of workplaces where manual tasks are carried out. To have legal effect in a jurisdiction, the model Code of Practice must be approved as a code of practice in that jurisdiction. Answer to question 22: 22. List three methods of receiving updated information on OHS or WHS laws and Code of practice. Three methods are as follows: - Written information detailing EHS act regulations. - Pamphlets designed to be informative about WHS acts. - Video clips that are put online regarding WHS laws. Answer to question 23: 23. Complete the table by providing a reason for each time that hazard identification must be carried out.

34 Time when hazard identification must be carried out Reason Before premises are used for the first time. It is necessary to inspection each part which is possible risk or hazardous after. Before and during the installation or alteration of any plant, machinery or equipment. Just to find out if there are any new hazards or identify different hazards to risk management and way to control the risk. Before changes to work practices, procedures or processes are introduced. That will aware individual about the new changes which helps to control any incident and possible risks. When any new information relating to health and safety risks becomes available. It is important to know each individual about the updated health and safety risks which helps to know the way to control the hazards and risks that can be possibly occur in workplace. Answer to question 24: 24. List five possible inclusions in workplace WHS record keeping systems . Five possible inclusions in workplace WHS record keeping system are as follows: - Safety inspection and audit reports. - Hazards identification and risk assessment. - Register of hazardous substance. - First aid and medical reports. - Organizational code of conducts.

35 Answer to question 25: 25. List four examples of WHS ‘consultation’ record requirements. The four examples of WHS ‘consultation’ record requirement are as follows: - Workers are given a reasonable opportunity to express their views and to raise health or safety issues. - Workers are given a reasonable opportunity to contribute to the decision-making process relating to the health and safety matter. - The views of workers are considered. - Workers are advised of the outcome of any consultation in a timely manner. Answer to question 26: 26. Identify three hazard identification records that need to be maintained in a workplace. The three hazard identification records that need to be maintained in workplace are asfollows: - Cause of hazard - Nature of hazard - Possible remedy of hazard. Answer to question 27: 27. Identify five examples of ‘notifiable incidents’ where a person has been impacted that need to be reported. Five examples of ‘notifiable incidents ’where a person has been impacted reported needs tobe reported are as follows: - A diabetic worker slipping into coma during the work hour. - A worker being injured while driving to work. - Amputation of body parts that requires serious attention and treatment. - Serious head injury during work requiring immediate treatment. - A serious burn during work. Answer to question 28: 28. List five examples of ‘notifiable incidents’ where a person has not been impacted or injured that need to be reported. Five examples of ‘notifiable incidents ’where a person has not been impacted reportedneeds to be reported are as follows: - A substance escaping, spilling or leaking. - Explosion of fire. - Pressurized substance escaping. - Electric shock. - Collapse of partial collapse of the building or structure.

36 Answer to question 29: 29. Why do WHS statistics need to be reviewed and reported on? - Workers health and safety WHS statistics is basically reports that shows overall standards of the safety practices that are formulated and implemented by the organizations. WHS statistics provides an overview of the latest national data and information on workers’ health and safety and compensation claims made. WHS statistics provides the information regarding the issues with workers health and safety, number of incidents occurred on particular year, nature of the incidents and various other facts and figures related to WHS. Continuous review and reporting of WHS statistics help in identification of most occurring hazard at workplace leading to formulation and implementation of strategies accordingly. So, WHS statistics needs to be reviewed and reported on time. Answer to question 30: 24. Discuss how the following are used when developing monitoring reports and making recommendations for change: • agendas for and minutes of meetings • committee members • consultation decisions and follow-up actions • consultation processes • diaries of meetings • WHS information provided to personnel • risk controls • safe work practices • Agendas for and minutes of meetings : Meeting minutes are basically summary of a meeting. Agenda and minutes of meeting helps in development of WHS report as minute includes all the agenda and final summary of meetings. Meetings regardingWHS issues leads in formation of benchmark for attaining WHS targets, if those targets are not met then further recommendations and discussions can be done innext meeting. • Committee members: Committee members formulate and implement WHS strategies. Number of committee members varies as per the nature or number of employees of particular organization, but regardless of the number committee members can identify the WHS issues and can implement strategies to eradicate orminimize those issues. • Consultation decisions and follow-up actions : Consultation regarding WHS, leads an individual to know about their rights and responsibilities in work place. Consultation and regular follow up can help in decrement in WHS issues as more the worker consults more he/she becomes aware about the WHS standards andregulations, leading to overall development of the WHS report.

37 • Consultation process : During consultation process consultant and worker talks to each other regarding health and safety issues in workplace, there is mutual communication between both the parties, which can lead in developing WHS report. • Diaries of meetings: Diaries of meetings are rough sketch of the issues discussed in meeting; meeting diaries can be good source of information leading to development of WHS report. • WHS information provided to personnel : WHS information plays an important role in health and safety of workers, more the information is provided more the employees will be aware regarding health and safety issues. If employees become more aware about WHS issues the hazards can be minimized and safety of workercan be ensured. • Risk controls : Risk control generally means taking actions to health and safety risk, preventing health and safety risk plays an important role in workers life. Risk control generally involves three stages and they are elimination of hazard, substitution of hazard and reduction in exposure to hazard. All of the mentioned steps help in ensuring health and safety of the workers and also in preparation ofWHS report. • Safe work practices: Safe work practices mean working in a safe environment. Safe working practices also leads in elimination or reduction of work hazards. Following safe working protocols in organization can ensure health and safety ofworkers. So, safe working practices also helps in formulation of WHS reports. Answer to question 31: 30. Identify three reasons there is a need for workplaces to establish and maintain records regarding risk assessments including risk control actions that have been implemented. Three reasons that there is a need for workplace to establish and maintain records regarding risk assessments including risk control actions that have been implemented areas follows: - To prevent repetitive risk. - To formulate effective risk control and assessment plan and strategy. - To prevent work hazards and promote workers health and safety. Answer to question 32: 31. Identify five examples of details that need to be maintained regarding WHS training plans developed by an organisation for their employees. Five examples of details that need to be maintained regarding WHS training plansdeveloped by an organisation for their employees are as follows: - They must develop a training plan for the induction of new employees by listing the information about WHS rules and regulation. - Organization must set WHS obligations of employer and employee to new one.

38 Assessment Task 2: WHS project Answer to question 1: 1. Carefully read the following scenario You are to assume that you are the manager of a café or food business called the Blue Healer Café. You will make use of the Blue Healer Café documentation included in the student resources folder along with the WHS Policy and Procedures from the WHSMS for the training kitchen of your RTO for this assessment. As the manager, it is your responsibility to implement and monitor the work health and safety practices of the employees (your classmates). Answer to question 2:

39 2. Review key documents from the WHSMS and set up folders You now need to review some key documents as preparation for the next steps: • WHS Action Plan • The relevant WHS Policy and Procedures for the kitchen • WHS Administration Policy • The evacuation plan including posters and signs Make the assumption that items 1,2 and 5 of the action plans have already been completed. Prepare to undertake action items 3, 4 and 6 of the action plans by preparing a briefing session for staff that will ensure these items are completed. Set up folder systems on your local drive on your computer as outlined in the WHS Administration Policy and add the relevant soft copy documents to this. You will be using this folder system throughout this assessment. Answer to question 3: 3. Develop WHS informative handouts for staff You are required to develop three health and safety information handouts, which are to be provided to, and discussed with, your team at a WHS briefing. Read the requirements for each of the handouts below and then conduct research using the Internet to identify the information needed for each of the handouts and include information from the kitchen’s WHS Policy and Procedures, and reference this as required in your handouts. The format and style for the handouts are as follows: • Create clear and concise one (1) page handouts using computer software. You can develop these in any program available to you such as Word, Publisher or other design program – but Word is fine for this purpose • Use simple and clear language that takes into account social and cultural diversity. For, example, use simple English and avoid colloquial language or slang.

40 • Use appropriately sized fonts and present well-formatted, grammatically correct information. • Ensure that the handouts you create use the same layout, font, colours and style so they are consistent in their approach. You will be required to present the handouts that you have developed at an WHS briefing session soon. Print one copy of each handout for the training session but save soft copies to your WHS filing system on your device. Submit a copy of each handout to your assessor prior to the meeting. Handout 1: Legislation The purpose of this handout is to clearly and simply explain important information about legislation. Your handout should: • Explain the purpose of Work Health and Safety legislation, including the function of a WHS Act, WHS regulation and Code of Practice - What Is the Purpose of the WHS Act 2011? To help protect workers, employers, and people from workplace injuries, the Australian government has developed a range of health and safety regulations. In the OHS 2004 legislation, the original laws are listed. The rules have however, undergone many amendments over the years, including the implementation of the laws and legislation ofthe WHS (work health and safety). Why do these rules need to be followed? In any state, are these laws followed? It canhelp to explain the intent and aims of the actions of the WHS. What Are the WHS 2011 Acts? If you work, you've already read about the WHS legislation. This health and safety regulations in the workplace were developed to fix occupational hazards specifically.The regulations provide provisions and duties for workers and employers in most sectors. • A variety of laws are contained in the Occupational Health and Safety (WHS) Act 2011 to better detect risks, conduct risk analyses and mitigate possible occupational accidents. In addition to defending employees, the regulations also safeguard all those persons that could be impacted by the job, including: • Students • Trainees • Contractors • Subcontractors • Volunteers • Bystanders • Customers The act includes tasks performed by employers and assigned workers. WHS preparation programmes are required in certain circumstances before workers can workin such conditions, such as working from heights or in confined spaces. The main aim of the Health and Safety Act is to help mitigate the incidence of accidents in the workplace and increase the safety of staff in different sectors. Australia has seen adecline in workplace injuries since the act was created. reference: https://alertforce.com.au/what-is-the-purpose-of-the-ohs-act/ • Provide an overview of WHS legislation including name of Act, regulations and examples of code of practice relevant to your state/territory. - List of codes of practice

41 A Code of Conduct offers comprehensive guidance about how the requirements required under the laws on job health and safety (WHS) should be accomplished. This may not override the rules of the WHS, so it is possible to issue codes of conductto help make it a bit easier to understand what you have to do. When issuing an alteration or ban notice, an inspector may refer to a code of conduct. In legal cases, rules of conduct are admissible under the Work Health and Safety Act2011. In the circumstances to which the code applies, courts can accept a code of practice as proof of what is understood about a threat, danger or regulation, and rely on it to decide what is 'reasonably feasible'. It is known that it could be possible to find comparable or better ways of obtaining the needed results in workplace health and safety. For that purpose, it is not mandatory to conform with codes of practice or provide that any other approach used has an equal orhigher level of workplace health and safety than the code of practice indicates. Secure Job Australia, as well as codes of conduct, provides instruction content that willalso help you meet the requirements under WHS rules. All codes of practice are listed below. Manual handling, chemical handling, managing the risk of falls. reference: https://www.safework.nsw.gov.au/resource-library/list-of-allcodes-of-practice • Outline key roles and responsibilities under WHS legislation. - Employer responsibilities As an employer or company owner, you have a prime responsibility to provide for yourworkers and you are responsible for occupational health and safety. Duty of care as an employer you have the main responsibility for the health and safetyof everyone in your workplace, including visitors. If you are self-employed, you have the primary duty of care for your own safety and thesafety of others. Some practical ways of carrying out your duty of care responsibilities include ensuring: • The operating environment, work processes, equipment and services are safe and well managed. • Information, guidance, preparation and supervision are offered. • For staff, sufficient workplace facilities are available. • Any accommodation you offer your employees is safe. • The health and working conditions of employees are controlled. • Chemicals are securely handled and preserved. There are additional responsibilities you have and these are detailed in our Legal obligations section under primary duty of care. Worker obligations Workers have obligations under work health and safety laws. A worker is an employee who does work for a corporation or employer or a personperforming a business' in some capacity. They can be: • an employee • a trainee, apprentice or work experience student • a volunteer

42 • an outworker • a contractor or sub-contractor • an employee of a contractor or sub-contractor • an employee of a labour hire company. When at work an employee needs to: To take good care of their own safety and wellbeingTake fair account of others' health and welfare, Comply with all appropriate orders, rules and procedures issued by their supervisor,organization or office controller. Staff may in certain conditions, even be called tourists.Your protective obligations as an employee As a worker, you must take reasonable care of yourself and not do anything that wouldaffect the health and safety of others at work. You must follow any reasonable health and safety instructions from your employer. It isimportant that you: Work securely • Follow the guidelines • Ask if you are not sure how to do the job safely. • And the manner in which you were taught and advised to wear it use personal protective equipment (PPE) Report accidents and dangerous and hazardous conditions to your boss or your representative for health and safety (HSR). reference: https://www.safework.nsw.gov.au/safety-starts-here/safety- support/yourrights- and-responsibilities-for-health-and-safety/employer-responsibilities • Include at least 3 references for further sources of useful information. • https://www.safework.nsw.gov.au/legal-obligations/workerobligations • https://www.safework.nsw.gov.au/safety-starts-here/safetysupport/your-rights-and- responsibilities-for-health-andsafety/employer-responsibilities • https://www.safework.nsw.gov.au/resource-library/list-of-all-codes-ofpractice Handout 2: Identifying hazards and risk control in the café The purpose of this handout is to provide information about identifying hazards and risk control, and procedures for dealing with hazards in the environment.

43 You should briefly explain the process of identifying hazards and risk control and provide 5 common examples of hazards that may occur in the kitchen environment based on data from your research about the most common ones Include information about how employees can complete an incident report and the investigation process undertaken by the business. Choose one of the common hazards that you have identified and include a simple step-by-step procedure for dealing with that hazard (risk control), using diagrams to illustrate each step where possible. Your handout should also address and explain the hierarchy of control and how it is to be used in the workplace. - Identify and Control Hazards It is the duty of all workers to respond to threats and potential health and safety threats.Any employee who recognizes a potential or current occupational danger must report it promptly using the hazard inspection checklist to the Operations Manager. In compliance with the health and safety policies, the Operations Manager may takeeffective steps to monitor the dangers found. For any known risks, the Operations Manager will complete the dangerous accidentsregister. Hazards and their control systems must also be registered in the list of dangerous accidents. You should briefly explain the process of identifying hazards and risk control and provide 5 common examples of hazards that may occur in the kitchen environment Slips trips and floors Burns Knife injuries Chemical injuries Electrical Faults how employees can complete an incident report and the investigation processundertaken by the business. Work Place Incidents If any incident occurs in the workplace any persons attending to the incident or witness to the incident are to fill in a Work Place Incident Form. Where the incident involves an injury the first person in attendance to a work place injury should contact the first aid officer or emergency services in case of a seriousinjury. Work place injury forms are to be provided to the Operations Manager who will use therecords to gather accounts of the incidents and use them as a basis of an investigationinto the incident as if required. All injuries to be reported to Safework NSW. Electrical Problem is our chosen incident The hierarchy of risk control pyramid has six (6) levels of control measures: 1. Elimination - The greatest control available is to remove the danger entirely, and then the threat 'no longer exists' and will not do any damage. 2. Substitution - Where it comes to the hierarchy of risk management, replacement is the second-best choice. Substitution means swapping the risk, threat or process with another risk-free method (or as much risk).

44 3. Isolation - Isolation comes after replacement, which means removing the risk from persons, or as many individuals as possible. 4. Engineering controls - Engineering adjustments, such as an alteration or modification to a machine or landscape, require making technical improvements to the danger or condition. 5. Administrative controls - Usually, administrative safeguards mitigate risk by trying to make people more aware of the threat. 6. Personal protective equipment (PPE) -The PPE is the lowest (weakest) in the risk management system which requires wearing and depending on some form of personal protective product. When many people see PPE as the first line of protection defence, this is always counterintuitive, when it is really the security of last resort. Eliminate NA Isolation, Place out of order tag on the appliance Engineer controls: Place electrical cord in heavy duty plastic conduit Administrative controls: Provide staff training on electrical hazards, Tag and letequipment on a regular basis by qualified electrician. Person Protective Equipment: NA reference: https://sitemate.com/resources/articles/safety/hierarchy-of-riskcontrol/ Handout 3: WHS Consultation The purpose of this handout is to explain the requirements for WHS consultation under legislation and to indicate how the business communicates WHS legislation and consults with staff as indicated in the organisation’s WHS policy and procedure. You should also explain why it is important for a business to conduct WHS communication and consultation. Include the details of the college’s WHS representative or committee. - Consultation@work Consultation offers a chance to use the workers' skills and expertise to create a betterand healthy workplace. They can be very versatile, ranging from forming a health and safety council, providing ahealth and safety representative (HSR), or by other negotiated arrangements, whether the arrangements are designed and established in consultation with employees. Consultation is a legal necessity and an integral aspect of health and safety risk control. Consultation offers the ability for individuals to engage and exchange job health and safety results. In a number of forms, like monthly meetings or by setting up a health and safetycommittee, you can communicate with staff. You can become more aware of risks in the workplace by learning about protection, andstaff can get advice on how the job can be completed safely. Using everyone's expertise and understanding helps to make it easy to recognise safetythreats and dangers and to discover and communicate realistic solutions. reference: https://www.safework.nsw.gov.au/safety-startshere/consultation@work

45 Answer to question 4: 4. Conduct a hazard inspection of the meeting room In the next activity step, you will run your WHS briefing session. In line with procedure, and as outlined in action item 6, you are required to conduct a hazard inspection using the relevant form from the WHSMS. Your assessor will set up the room prior to you conducting the inspection. Complete the checklist in full using a pen and make sure it is accurate and legible. You will also be required to record recommended corrective actions as well as future risk control measures. You will be assessed on whether you have correctly identified the hazards and suitable corrective actions and risk control measures. When you have identified a hazard, implement procedures to control the risks involved. Give a verbal commentary on what you are doing, so your assessor can follow the thinking behind your actions. In particular, your commentary should demonstrate how you are using the hierarchy of control to determine the best procedures to implement. Submit your completed HIC to the assessor prior to the next step - Meeting Room Hazard Inspection Checklist Item Comments Recommended immediate action What action should be taken to make sure this action does not happen in the future? Is the floor space free of debris? visually check floor for trip hazards No visual hazard identified room set up checked by the supervisor Is the area clear of electrical lead/network cables? cords lying on the ground in the middle of the room move cords if possible. Cover with protective plate, or heavy duty electrical tape. Place warning sign electrical equipment can be wall mounted for the future Are waste paper bins free of hazardous materials e.g. broken glass? broken glass in waste bin remove bin and contents, take to main dumpster and empty train staff to make sure they are aware of disposing of broken glass, place warning signs. Is there sufficient ventilation? room is poorly ventilated sure to direct sunlight on the windows adjust aircon open doors if possible, close blinds close the blinds in advance, loot to change meeting to an earlier time Are entrances and exits safe and uncluttered? NA NA NA

46 Is all machinery, equipment and material in safe working order and positioned safely? projector is sitting on a table balanced on a couple of books use a trolley and tripod or stand/adjustable legs fix projector onto wall or ceiling and make sure it is tagged Are there any sources of excessive noise? NA NA NA Answer to question 5: 5. Conduct a WHS briefing session and induction to the new WHSMS It’s time to deliver your staff briefing. At the briefing you are required to: • Introduce and explain the WHS procedures and information on safe work practices for the kitchen including the location of policies, templates and forms as well as the location of the first aid kit onsite. • Introduce and summarise the handouts you created and let staff know you will be drafting an email and they will also be located on the intranet as part of the WHSMS. • Conduct a brief training session on correctly completing a hazard inspection checklist for the kitchen This briefing should go for about 20-30 minutes and will be delivered to your assessor and two other people. Ask staff members about their WHS training requirements that they would like to see happen now and in the future. Encourage discussion among the team members about the training that could be relevant for the staff of the case study café or the actual business you are basing this assessment on. During the presentation, demonstrate effective communication skills including: • Speaking clearly and concisely • Using non-verbal communication to assist with understanding • Asking questions to identify required information • Responding to questions as required • Using active listening techniques to confirm your audience’s understanding Answer to question 6: 6. WHS and Risk Management reporting Immediately after the meeting, write a management report for the owner outlining what took place at the meeting along with the training suggestions from staff and what you believe will be best to focus on immediately and for the future. Include the relevant data gathered from the meeting and identify any non-compliance with procedure and outline the actions you are going to take immediately to address this. Use the WHS Management Report template as a guide and complete all sections.

47 Add these actions to the Action Plan with clear dates and time for this to proceed (consult with your assessor when this training can take place and use that date and time in your report). Ensure you also mark other items you have addressed as completed. Complete risk management reporting and risk assessment for the proposed training activities – current and future. Use Risk Management Plan template as a guide and complete all sections. Submit the following to your assessor: • WHS Management Report • Risk Management Plan • Updated Action Plan File these documents in your WHS folder system on your device. WHS Management Report Summary of WHS briefing Describe what took place at the meeting along with the employee planning recommendations and what you find is best to work on now and for the future. A variety of kitchen and WHS concerns were found of a conference that could have beenaddressed by WHS policy. They put their organization at grave risk of non-compliance. Identified of non-compliance To find any problems of non-compliance with the WHSMS, use reports and informationreceived at the conference. At the meeting, the following problems were identified, unnecessary accidents in the following regions. Slips and crashes, burns, cuts to knives. Unreported electrical faults withno evacuation plan for the workers. Actions Provide a summary of the immediate actions that will be taken as well as those that will takeplace in the future. Add these acts with specific dates and time to proceed to the Action Plan for this (consultwith your assessor when this training can take place and use that date and time in your report). Ensure the all things you have addressed are now labelled as done. Action Plan S.N Action Objective Key Performance Indicator Responsible

48 1. WHS Policy and procedures developed in collaboration with staff and management To develop a workplace- specific WHS policy and procedures that is accepted and supported by all employees WHS Policy and procedures finalised following staff meeting and approved by management Operations Manager 2. WHS plan developed in collaboration with staff and management To develop a workplace- specific WHS plan that is accepted and supported by all Blue Haler employees WHS plan finalised following staff meeting and approved by management Operations Manager 3. Create fact sheet on hazards and risk control for the kitchen To develop fact sheets to make WHS info easily digestible and accessible to staff Finalised prior to induction Operations 4. WHS policy and procedures included in new staff induction and ongoing staff training- WHS briefing about new policies Every staff member is aware of and complies with, WHS procedures Questionnaire results indicate that allstaff are aware of their responsibilitie s under the WHS policy and procedures Operations Manager to inform Human Resource Manager 5. One person in every area is trained to perform basic first aid To have basic first aid readily available at all times There is someone trained in basic first aid for each premises Operations Manager in co- ordination with human resource manager 6. All staff instructed to how to use a hazard inspection checklist (HIC) which includes a risk assessment Every meeting and presentation is preceded by a HIC being filled out A completed HIC is completed by every meeting convener and presenter Operations Manager in co- ordination with human resource manager 7. Every meeting and To minimise or avoid hazards A completed HIC completed Operations Manager/

49 presentation is preceded by a HIC being filled out and other WHS issues in the office by every meeting convener and presenter is received by the Operations Manager Meeting conveners/ Presenters 8. All the staff to complete evacuation training So staff are aware of emergency evacuation procedures All staffs to be registered by the fire warden as having completed evacuation training Fire Warden 9. All staffs to complete safe chemical handling course So staff are aware of the dangers of chemicals in terms of storage use of PPE and chemical handling All staff to be registered by the HSR as having completed the training and a certificate of participation issued HSR and chemical company representative Complete risk management reporting and risk assessment for the proposed training activities- current and future. Use Risk Management Plan template as a guide and complete all sections Risk Register Evaluate each risk as to whether it is high, medium or low priority and assign an order fortreating risks. Scope of assessment: WHS procedures Critical success factors: All staff registered as having completed the training Stakeholders: All staff and management at Blue Healer Cafe Risk Consequences Severity Rating Likelihood Rating Treatment or control methods Staff not trained Staff at risk Catastrophic Probable Fire warden to

50 in evacuation procedures from being stuck in the building or misguided to an area of more danger conduct evacuation procedure Staff not trained in safe chemical handling Staff at risk from chemical burns, inhalation of fumes, possible explosion due to chemical vapours mixing together Moderate Probable Health and safety REP and chemical company to conduct training Electrical appliances not tagged or tested Staff at risk from electric shock Moderate Occasional Company electrical contractor to come on site and test and tag all electrical appliances Slips, trips, burns and knife injuries Staff at risk of injury due to insufficient level of skills and knowledge Moderate Frequent Head Chef conducts safety awareness training for all kitchen staff in Slips, trips, falls, burns and knife injuries

51 Risk action plan Each of the risks identified above be included in the table below and actions shown. Thetable should be copied and pasted for each risk. Description of risk Staff not trained in evacuation procedures Summary of recommended response and impact Staff at risk from being stuck in building or misguide or danger Proposed actions Fire warden to conduct evacuation training Resource requirements Staff to be allocated sixty minutes during their shifts to their evacuation training Responsibilities Fire warden Timing Completed within five business days Reporting/ Monitoring List of completion of training and participants given Summary of recommended response and impact Staff at risk from chemical burns or inhalation of fumes explosion due to chemical vapours mixing together Proposed actions HSR and chemical safety Rep to conduct training Resources requirements Staff to be allocated sixty minutes during their shift to chemical handling training course. Material safety data provided from chemical company Responsibilities HSR and chemical company Rep Timing Training to be completed within fourteen days Reporting/Monitoring Completion of training certificate and list of participate to HSR Answer to question 7: 7. Conduct your training session Run the training session as you have planned for in your action plan. While running this training, participate but also observe the following: • Staff adherence and compliance to the procedure

52 • How staff are reacting and if there is any need for additional training or changes to procedures or training • The effectiveness of the WHS practice – are current practices ensuring the health, safety and security of all employees and customers? After the training, your assessor will take each student aside to run through a scenario with you individually and then you will split back into your group you were in for activity step 5 and conduct a debrief session asking employees for their feedback and thoughts on how the drill went and to make suggestions for the future. Answer to question 8: 8. Document your findings in a management training report • Staff adherence and compliance to the procedure • How staff reacted during the training and if there is any need for additional training or changes to procedures or training • The effectiveness of the WHS practice – are current practices ensuring the health, safety and security of all employees? • General feedback from staff and any issues they may have raised. • At least one future improvement to the procedure you would like to make and your reasons for this. Use WHS Training Report template. Save this report as WHS training report. Submit this to your assessor and file in your electronic folder system too. WHS Training Report Summary of WHS training Type of training that was completed on the 4 th November 2022 was: Kitchen safety training, hot to do a risk assessment, evacuation procedures, safechemical handling The training was completed at level 2 128-136 Chalmers St. Training options It has been decided to set up a training register, which will record the dates and subjectsthat the staff have been trained in. This will help any staff to receive refresher training. For the future this training will be carried out as part of an induction program for newstaff. Which will make for a safer workplace?

53 General opinion on the outcomes of the training Include information are: - Staff adherence and compliance to the procedure - How staff reacted during the training and if there is any need for additional training or changes to procedures or training - The effectiveness of the WHS practice- are current practices ensuring the health, safety and security of all employees? The outcome of the training was very positive as all staff felt that the areas chosen fortraining needed to be addressed. Feedback from staff who participated in the training All the staff was very positive about the training and appreciated that it was an area thatneeded attention. Recommended actions There needs to be a time set aside for ongoing training and induction to all new staffmembers as this has been identified as an area of non-compliance. Answer to question 9: 9. Address non-compliance It has come to your attention that one of the staff members failed to complete hazard identification and reporting when he was the team leader for the first shift yesterday. On top of that, a hazardous incident did occur and the register was not completed either. One of the other staff members advised you about the matter later yesterday afternoon. Meet with the non-compliant staff member (your assessor) to discuss the issue and provide the necessary training. During the meeting, you will need to demonstrate effective communication skills including: • Speaking clearly and concisely • Using non-verbal communication to assist with understanding • Asking questions to identify required information • Responding to questions as required • Listen to the employee’s viewpoint During the meeting you are required to: • Counsel the employee and let them know the severity of the situation

54 • Complete the required documentation with the employee demonstrating the correct process. • Ensure the employee understands the procedure and the seriousness of the issue. Submit: • Completed hazard identification checklist for the kitchen • Hazardous Incidents register Kitchen Hazard Identification Checklist Item Comments Recommended immediate action Staff member suffered a chemical burn The service member was not wearing protective clothing and had not been given any safe chemical safety treatment Staff member received first aid treatment and was shown how to use PPE Blue Healer Hazardous Incidents Register Date of incident Name of injured person Hazard/injury/illness/detail s Consequences 04/11/2022 Ajay gautam Received a chemical burn on the hand, due to not wearing protective equipment (gloves) when handling grill cleaning caustic liquid Received first aid, accident recorded in incident report Answer to question 10: 10. Develop a solution for the deficiency and draft of an email to the owner Now that you have completed the counselling/training session and have new information, develop a solution for the deficiency and draft of an email to the owner to

55 have the changes implemented immediately. Make sure your draft email is warm andfriendly but also professional. Submit the draft email or send it to your assessor. Save a copy in the WHS filingsystem on your device. Answer to question 11: 11. Show your assessor your folder formats and all the files within the structure. To: assessor@dit. edu.au Subject: Counselling SessionDear Assessor, As you know, I have just ended a therapy session with Ajay Gautam because he recently hurt himself by not wearing PPE while handling chemicals. This goes beyond corporate strategy. As, a result, I have now built a record system for all the employees’ WHS safety training needs. I have now made it mandatory that all newhires undergo induction training within twenty-four hours of the company’s commencement of work. Regards, Note: A copy of email is saved in WHS filling system