business-process-redesign-assignment
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School
Harvard University *
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Course
HISB03
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
3
Uploaded by GeneralInternet11514
Outline of Thoughts to draft the writing : Business Process Redesign: Effort-Impact Matrix, Business
Impact, and Implementation Plan
1. Effort-Impact Matrix:
Objective:
The Effort-Impact Matrix serves as a strategic tool to prioritize tasks based on the effort required and the expected impact on the business.
Steps:
1.
Identify Initiatives:
List all identified initiatives or tasks related to the business process redesign.
2.
Assess Effort:
Estimate the effort required for each initiative in terms of time, resources, and complexity.
3.
Assess Impact:
Evaluate the potential impact of each initiative on business processes, customer satisfaction, and overall efficiency.
4.
Plot on Matrix:
Plot each initiative on the Effort-Impact Matrix based on the assessed effort and impact.
5.
Quadrant Analysis:
Analyze initiatives in each quadrant:
Quick Wins (Low Effort, High Impact)
Major Projects (High Effort, High Impact)
Consider Later (Low Effort, Low Impact)
Reevaluate (High Effort, Low Impact)
6.
Prioritize:
Prioritize initiatives based on quadrant analysis, giving attention to quick wins and major projects.
2. Business Impact:
Objective:
Evaluate the impact of proposed changes on various aspects of the business to guide decision-
making.
Areas of Impact:
1.
Customer Impact:
How will changes affect customer satisfaction, experience, and perception?
2.
Operational Impact:
What improvements can be made to internal processes, efficiency, and productivity?
3.
Financial Impact:
Assess the financial implications, including cost reduction, revenue increase, and return on investment.
4.
Strategic Impact:
Consider alignment with long-term strategic goals and the overall business strategy.
Steps:
1.
Assessment:
Evaluate each proposed change in terms of its impact on the identified areas.
2.
Metrics and KPIs:
Define relevant metrics and key performance indicators (KPIs) to measure the impact
in each area.
3.
Stakeholder Input:
Gather input from stakeholders, including customers, employees, and leadership, to ensure a comprehensive understanding of impact.
4.
Balance Considerations:
Aim for a balanced approach that addresses immediate needs while aligning with long-term strategic goals.
3. Implementation Plan in an AGILE WAY :
Objective:
Develop a comprehensive plan for the phased implementation of redesign initiatives.
Steps:
1.
Sequential Prioritization:
Sequence the implementation of initiatives based on priority, starting with quick wins and major projects.
2.
Resource Allocation:
Allocate resources, including human, financial, and technological, to support the implementation plan.
3.
Timeline Development:
Create a detailed timeline outlining the start and end dates for each initiative or phase.
4.
Communication Strategy:
Develop a communication strategy to keep stakeholders informed about the progress, changes, and expected outcomes.
5.
Testing and Feedback Loops:
Integrate testing phases and feedback loops throughout the implementation to make
necessary adjustments.
6.
Training Programs:
Plan and execute training programs to ensure that employees are equipped to adapt to new processes.
7.
Monitoring and Evaluation:
Establish a robust monitoring and evaluation system to track the effectiveness of implemented changes.
8.
Continuous Improvement:
Encourage a culture of continuous improvement, gathering feedback post-
implementation and iterating on processes as needed.
Some Other Thoughts : PROCESS REDESIGN & DIGITAL TRANSFORMATION
Goals
Examine the impact of digital transformation in an industry such of LATAM Airlines
customer Service , addressing Business/customer habit changes, process redesign,
new emerging competition and digital disruption.
Understand the importance of aligning company strategy with technology strategy,
realizing IT decisions are business decisions, and overall digital solutions strategy,
process implementation and execution developed towards customer’s importance.
Recognize the long-term approach of innovation in company culture, along with short-
term execution.
Identify the changes happening in Customer Service for Airlines in B2B business, and
how Over-The-Top players (OTTPs) are entering into industries that are out of their
domains today.
Learn how to respond against the new competition driven by these Over-the-top players,
developing and executing a digital strategy.
Illustrate how fundamental is to offer digital solutions to your customers. Realize the
difference between customer-driven decisions versus industry-driven decisions.
Reproduce and apply customer-focus decision making models for business problems,
where technology plays a key role in the solution.
Summarize and contrast the impact of digital transformation in servicing B2B customer
Service for LATAM Airlines to other industries or business models: customer habit
changes, new emerging competition and digital disruption.
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