MY solution
docx
keyboard_arrow_up
School
SKANS School of Accountancy (Tariq Block Campus) *
*We aren’t endorsed by this school
Course
12009A
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
2
Uploaded by MatePowerAlligator34
Identify the problem:
The problem reported by Chikako is that they are unable to log into the domain despite
their computer being up and working. This indicates domain having a connectivity issue.
Establish a theory of probable cause:
Based on the symptoms described, a possible theory of probable cause is that the NIC
(Network Interface Card) in Chikako's computer may be faulty or malfunctioning. This
can prevent the computer from establishing a network connection and logging into the
domain.
Evaluate the theory to determine the actual cause: To evaluate the theory of a bad
NIC, you can perform the following steps:
Check if other devices connected to the same network are able to log into the domain. If
other devices are able to connect, it narrows down the issue to Chikako's computer.
Test connectivity by connecting Chikako's computer to a different network port or
switch. If the computer can log into the domain on a different network port, it suggests a
possible issue with the original port or switch.
Replace the NIC in Chikako's computer with a known working NIC and check if the
issue persists. If the computer can log into the domain with the new NIC, it confirms that
the original NIC was faulty.
Establish a plan of action to resolve the problem and implement the solution:
Based on the evaluation in step 3, if it is determined that the NIC is indeed the cause of
the connectivity issue, the following plan of action can be established:
Replace the faulty NIC in Chikako's computer with a new or known working NIC.
Install the necessary drivers for the new NIC if required.
Test the computer's connectivity by attempting to log into the domain.
Verify if the issue is resolved and the computer can successfully connect to the domain.
5.Verify full system functionality and if applicable, implement preventative
measures.
This step verifies whether chikako can access PowerPoint files for meeting purpose or
not as well as testing of the connection to domain. The system will be working if the
problem is fixed. Following preventive measures are taken and directed by information
technology department so that the same NIC issue does not arises again in the system.
1.
Avoid using damaged ports
2.
Quality Cables
3.
Use high quality network switches
4.
Proper Power Protection
5.
Regular Maintenance and well tested components
6.
Use Reliable NIC manufacturer
7.
Monitoring of network
6. Document findings, actions, and outcomes.
The problem reported by Chikako is that he was unable to log into the domain despite
their computer being up and working. Following action was taken to fix the issue
Necessary drivers install for NIC
Faulty NIC replaced
The IT staff put preventative measures in place to stop similar problems from happening
in the future, which included routine maintenance and network infrastructure monitoring
to make sure all components and devices are operating as intended.
Overall, the IT infrastructure of the Tokyo office is operating smoothly and effectively
The effective resolution of the connectivity issue is the ultimate result of the
troubleshooting method The IT department replaced the malfunctioning NIC with a new
one after determining that a bad NIC was likely the root of the problem. Chikako was
able to log into the domain and access the files required for the meeting after this fixed
the connectivity issue.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help