532 quest (1)
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School
Osmania University *
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Course
MISC
Subject
Information Systems
Date
Nov 24, 2024
Type
docx
Pages
12
Uploaded by pranvalekhyasheshatwam
Assessment
Task 1
Manage project quality
BSBPMG532
Student Declaration To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks. ◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title Unit Code
Student name
Student ID number
Student signature
Date
Task Number
BSBPMG532 - Manage project quality V3 2021
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------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
Question
Marking Sheet - Assessor to complete.
Did the student satisfactorily address each question as instructed:
Completed satisfactorily
S
NY
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DN
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Comments
Question 1
Question 2
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ Student Name:
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Table of Content
Student Declaration
...........................................................................................................................................
2
Task 1 – Knowledge Questionnaire
.......................................................................
5
Question 1
................................................................................................................................................................
6
Question 2
................................................................................................................................................................
7
References
...............................................................................................................................................................
8
BSBPMG532 - Manage project quality V3 2021
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Task 1 – Knowledge Questionnaire
Task summary and instructions
What is this assessment task about?
This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
quality management theory
relevant project quality standards that apply in the organisation
quality assurance and control techniques, key tools and methodologies
roles and responsibilities of quality management personnel
methods for managing continuous improvement.
Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this
task satisfactorily?
submit your answers to the questions within the set timeframe,
answer all questions as instructed,
answer all questions using your own words and reference any sources appropriately,
all questions must be answered satisfactorily.
It is advisable to:
review the questions carefully,
answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
further research the topics addressed in each question.
Specifications
You must submit to GOALS the
assessment coversheet,
BSBPMG532 - Manage project quality V3 2021
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Task summary and instructions
answers to all questions,
references.
Resources and equipment •
computer with Internet access,
•
access to Microsoft Office suites or similar software,
•
learning material.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or
have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
Answer all the questions below: Question 1
Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.
Item
Explanation (40-80 words/item)
Total Quality Management
Total Quality Management (TQM) is a comprehensive quality management theory that focuses on meeting customer needs and expectations through BSBPMG532 - Manage project quality V3 2021
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Item
Explanation (40-80 words/item)
continuous improvement. It involves the entire organization, encouraging employee involvement, teamwork, and customer-
centricity. TQM emphasizes a proactive approach to quality, using tools like process mapping, statistical analysis, and customer feedback to identify and eliminate defects, ultimately
driving efficiency and long-
term Free Research Preview.
ChatGPT may produce in
ISO: 9001:2008 Standards and why
an organisation may choose to adopt these standards
ISO 9001:2008 is a quality management standard that outlines the requirements an organization must meet to achieve customer satisfaction and continual improvement. By adopting these standards, organizations can enhance their efficiency, product/service quality, and customer trust. ISO 9001:2008 promotes consistent processes, risk-
based thinking, and employee engagement, leading to better decision-
making and improved overall performance. It helps organizations establish a solid foundation for continuous improvement, ensuring they
remain competitive and adaptive in a dynamic business environment.
Quality Assurance
Quality assurance items are essential tools used in quality management to ensure products or services meet established standards. By conducting regular BSBPMG532 - Manage project quality V3 2021
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Item
Explanation (40-80 words/item)
inspections, audits, and review
organizations can identify deviations and address issues promptly, leading to continuous improvements. These items help maintain consistent quality levels, boost customer satisfaction, and foster a culture of continuous improvement, ultimately enhancing the organization's competitiveness and success in the long run
Quality Control
Quality control tools are employed
in quality management to monitor and verify the quality of products or processes. These tools, such as control charts, Pareto diagrams, and fishbone diagrams, help identify variations and defects, allowing organizations to take corrective actions promptly. By analyzing data and trends, organizations can make informed decisions, implement process improvements, and ensure continuous enhancement of product quality and overall efficiency, leading to higher customer satisfaction and competitive advantage
Six Sigma methodology and its relationship to quality assurance. The Six Sigma methodology is used in quality management to achieve continuous improvements by reducing defects and variations
in processes. It involves rigorous data analysis and problem-solving techniques to enhance efficiency and customer satisfaction. Quality assurance, on the other hand, focuses on ensuring adherence to set standards and procedures. Six Sigma complements quality assurance by providing a systematic approach to identify and eliminate root causes of issues, leading to more effective BSBPMG532 - Manage project quality V3 2021
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Item
Explanation (40-80 words/item)
quality management and overall organizational excellence
DMAIC cycle and its use in continuous improvement.
The DMAIC cycle is a structured problem-solving methodology used in continuous improvement and Six Sigma projects. It stands for Define, Measure, Analyze, Improve, and Control. First, the problem and project goals are defined. Then, data is collected and analyzed to identify root causes of issues. Next, improvement solutions are implemented, and the process is controlled to sustain improvements. DMAIC helps organizations systematically address problems, optimize processes, and achieve significant quality enhancements and continuous improvement.
PDCA cycle and its use in continuous improvement.
The PDCA cycle, also known as the
Deming Cycle or Plan-Do-Check-
Act cycle, is a four-step iterative process used in continuous improvement. It starts with planning (Plan) to identify goals and strategies, followed by implementing (Do) the plan on a small scale. Next, the results are checked (Check) and compared against objectives. If successful, the improvements are standardized (Act). If not, the cycle restarts with new modifications, driving continuous improvement through systematic and data-driven approaches.
Benchmarking as a
quality management tool.
Benchmarking is a quality management tool that involves comparing an organization's performance, processes, or products against the best practices of industry leaders or competitors. By analyzing the gaps and identifying areas for BSBPMG532 - Manage project quality V3 2021
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Item
Explanation (40-80 words/item)
improvement, organizations can set performance targets and implement strategies to enhance efficiency, quality, and overall competitiveness. Benchmarking facilitates the adoption of proven techniques, fosters innovation, and drives continuous improvement to achieve higher levels of excellence in products and services.
Brainstorming as a
continuous improvement tool.
Brainstorming is a continuous improvement tool used to generate creative ideas and solutions for specific challenges or opportunities. In a collaborative and non-judgmental environment, team members share their thoughts freely. This process encourages diversity of ideas, stimulates innovation, and helps identify novel approaches to enhance processes, products, or services. By fostering open communication and generating a pool of potential solutions, brainstorming enables organizations to implement effective improvements and drive continuous progress.
Cause and effect diagram.
5 Whys
Cost-benefit analysis when used for quality assurance.
Organisational Quality Management Policy
Check Sheet
Pareto Diagram
Statistical Sampling
BSBPMG532 - Manage project quality V3 2021
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Item
Explanation (40-80 words/item)
User testing
Control Chart
Project Management Plan within the project plan.
The quality standards that would apply to an organisation that you are familiar with.
<Add name of the organisation>
Question 2
Outline the roles and responsibilities of the following quality management personnel:
Quality management personnel
Outline (30-50 words)
Project manager
Quality manager
Organisation’s top management
Quality assurance manager
Quality control manager
References
Please include your references below:
(Please refer to this referencing guide
if needed or speak to your trainer for any specific
referencing requirements for this assessment)
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