Ch 11 Smartbook ?'s

1. Which of the following is an example of an input to a manufacturing process? a. LABOR 2. Analyzing a process allows some important questions to be answered. Which of the following would not likely be one of those questions? a. WHAT SHOULD THE FRIM CHARGE 3. The average time between completion of successive units is which of the following? a. CYCLE TIME 4. If the utilization of a process increases, the output of that process will a. INCREASE 5. In a process flow chart a diamond represents which of following? a. DECISION POINT 6. A PROCESS is any part of an organization that takes inputs and transforms them into outputs. 7. A multiple-stage process has multiple groups of activities that are linked through a. FLOW 8. A difficult but important first step in process analysis is to clearly define the GOAL of the analysis. 9. A storage area between stages where the output of a stage is placed prior to being used in a downstream stage is known as which of the following? a. BUFFER 10. If the cycle time decreases, the output of the process will a. INCREASE 11. Which of the following types of processes has a large amount of finished good inventory? a. MAKE TO STOCK 12. Which of the following terms describes the ratio of the time that a resource is activated, relative to the time that it is available for use? a. UTILIZATION 13. The best way to start analyzing a process is to diagram its basic elements a. TRUE 14. refers to the fixed timing of the movement of items through the process. a. PACING 15. Which of the following terms describes a process that has several groups of activities linked through flows? a. MULTI STAGE 16. Which of the following is not a metric used to measure process performance? a. LATENESS 17. Often, activities, stages, and even entire processes are operated in a. PARALLEL

18. The performance metric that measures the ratio of output to input is which of the following? a. PRODUCTIVITY 19. McDonald's process for making their famous "Big Mac" is known as which of the following types of processes? a. MAKE TO ORDER/ HYBRID 20. is a ratio of the actual output of a process relative to some standard. a. EFFICIENCY 21. If the utilization of a process increases, the output of that process will a. INCREASE 22. Also known as throughput ratio . a. PROCESS VELOCITY 23. Which of the following is a term used to describe the movement of items through a process that is coordinated through a timing mechanism? a. PACING 24. Which of the following is a measure of the costs of goods sold divided by the total average value of inventory? a. INVENTORY TURN 25. Comparing the metrics of one company to another, is often referred to as a. BENCHMARKING 26. Which of the following describes the following relationship: Inventory = Throughput rate x Flow time? a. LITTLE LAW 27. Total factor productivity is usually measured in _____ UNITS a. MONETARY OR CURRENCY 28. The ratio of the value-added time to the flow time. a. PROCESS VELOCITY 29. The objective of job design structures is to meet the requirements of the organization and satisfy workers' personal requirements. a. TRUE 30. The time in which useful work is actually being done on the unit. a. VALUE ADDED TIME 31. A job is said to be enlarged HORIZONTALLY if the worker performs a greater number or variety of tasks. 32. Which of the following refers to the inverse of inventory turn scaled to days? a. DAY OF SUPPLY 33. Which of the following is the term that describes the action of setting time standards for a job? a. WORK MEASUREMENT 34. We can think of Little’s law as a relationship between UNITS and TIME.

b. What is this navigation process' maximum output? 2. Sundsvall Sailing has a new process for manufacturing the MD2024 foil boards it hopes to debut in the 2024 Olympics. The innovation has reduced the time it takes for a foil board to be made. It now takes 9 hours for a board to be made. Previously it took 12 hours to make the MD2024 board. If the three-stage process makes one board each hour on average and each board is worth $2,000. How much is the reduction in work-in-process value? 3. Avis Company is a car rental company that is located three miles from the Los Angeles airport (LAX). Avis is dispatching a bus from its offices to the airport every 5 minutes. The average traveling time (round-trip) is 24 minutes. a. How many Avis buses are traveling to and from the airport? (Do not round intermediate calculations. Round your answer to 1 decimal place.) b. The branch manager wants to improve the service and suggests dispatching buses every 0.5 minutes. She argues that this will reduce the average traveling time from the airport to Avis offices to 2.5 minutes. Is she correct? multiple choice  Yes  No  It depends on the time of day  There is insufficient information to answer this question 4. An enterprising student has set up an internship clearinghouse for business students. Each student who uses the service fills out a form and lists up to 11 companies that he or she would like to have contacted. The clearinghouse has a choice of two methods to use for processing the forms. The traditional method requires about 24 minutes to review the form and arrange the information in the proper order for processing. Once this setup is done, it takes only five minutes per company requested to complete the processing. The other alternative uses an optical scan/retrieve system, which takes only five minutes to prepare but requires nine minutes per company for completing the processing. a. Calculate the process time under each method?

 TRADITIONAL METHOD  SCAN/RETRIEVE SYSTEM b. If it costs about the same amount per minute for processing with either of the two methods, which method is better? multiple choice  Traditional method  Scan/retrieve system