Kate's Plates Answer Sheet1
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Bentley University *
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Course
310
Subject
Industrial Engineering
Date
Jan 9, 2024
Type
docx
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2
Uploaded by csapere7109
Q. Which resource would become the bottleneck soonest?
A. Kate; longest processing time, highest utilization
Q. In which activity would the bottleneck most likely express itself?
A. Process Payment – longest queue time
Q. What is the largest number of orders that could be scheduled every day before Kate would
need help processing orders?
A. 60 – 7.5 orders/hour * 8 hours
Q. On average how many minutes the oven sit empty during an eight-hour day?
A. 65% Idle * 480 = 312 minutes
Q. Which resource has the most interactions with customer orders during an eight-hour day?
A. Kate: 138 times used
Q. What is the efficiency Kate’s Plates?
A. 28.68/42.8 = 67%
Q. How many minutes is Jennifer busy during the day?
A. 150 minutes = (31.25% * 480)
Q. What percent of the orders enter the “Print Message” activity?
A. 15/49 = 31%
Q. At the end of eight hours five orders are still in the process of completing their visit.
Which
one is Tracy working on?
A. Mount Picture
Q. Kate operates her business 5 days a week, eight hours per day for 50 weeks a year.
What is
the estimated annual gross margin for Kate’s Plates?
A. The way I have set up the model, revenue is negative cost.
44 orders*$32.34 (margin per
order) *5*50 = $356,950.
Kate recently attended a Small Business Owners Association conference.
During the conference
she attended a seminar entitled "Benchmarking Your Margins".
In the seminar he was surprised
to learn that her practice was significantly underperforming in the metric "Gross Margin $'s per
Hour".
What change would you suggest that Kate make to her business to significantly improve
performance in this metric?
Justify your answer with evidence.
Kate’s business is not operating at capacity.
It moves 44 of 60 potential orders per day with no
significant queue times.
To improve Gross Margin$ per hour, Kate’s Plates needs more orders.
Operating as a brick and mortar walk-in business limits her market geographically.
Kate should
consider taking her business on-line.
Doing so, instantly expands her market and produces
significant opportunities for low cost or free advertising.
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