Activity Template_ Project status report
xlsx
keyboard_arrow_up
School
Concordia University *
*We aren’t endorsed by this school
Course
PM 231
Subject
Industrial Engineering
Date
Jan 9, 2024
Type
xlsx
Pages
2
Uploaded by SargentOxideSeahorse82
Project Name: Plant Pals Operations
Today's date: July 5
Summary
Completed Tasks and Milestones
Description
Date
Status
Ow
June 15
Completed
IT Sp
June 21
Completed
Customer Se
Upcoming Tasks and Milestones
Description
Date
Status
Ow
July 7
Upcoming
IT Sp
July 19
Upcoming
Fulfillme
Top Risks and Issues
Issue
Impact
Evaluate a
Fix problems
Hire a
We have installed new software to keep track of incoming orders and begun sending out the first test batch of Plant Pals to customers. However, we have run into issues with product quality, customer communication, and the delivery process. Our next milestones include sending the test batch customers newsletters on plant upkeep and sending out the second batch of plants. This report also includes top risks and issues that have arisen and how we intend to take action. Purchased and installed new software to keep track of incoming orders
Began sending test batches of Plant Pals orders to customers
Send the first batch customers e-
newsletters on how to take care of their plants.
Hit at least 95% of delivery dates on time
The warehouse team reports that 10% of the plants were not properly potted
Profit loss, complaints, and budget issues
The customer relations team is receiving only 30% of requests and complaints
Customer dissatisfaction
The current delivery completion rate is 80% due to a shortage of drivers.
Cancelled subscriptions
Overall Status (RAG)
Amber
wner
Comments
pecialist
ervice Manager
wner
Comments
pecialist
ent Director
The error rate should be under 5%
Action
Owner
and adjust the plant potting process
s with new customer service software
IT Specialist and train more delivery drivers
HR Specialist
The installation took three days longer than expected.
The number of orders exceeded targets by 15%.
The newsletter must follow Office Green’s brand design guidelines.
Warehouse Operations Manager
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help