Project 1 Instructions - Design V2.0

Design Cluster DESIGN CLUSTER – Project 1 Design Catering Assistant Training Project 1 Overview Project 1 is divided into 5 Tasks –  Task 1 – Determine Work Role LLN Requirements of the Training  Task 2 – Draft Training Needs Analysis  Task 3 – Seek and Use Advice from Specialist LLN Practitioners  Task 4 – Design and Develop Learning Program  Task 5 – Seek Feedback for Learning Program This document provides you with a detailed scenario and all the information you will require to complete this task. The Scenario You are working as a trainer for ManPower Training Services (MPTS), a Registered Training Organisation offering vocational training services for a range of clients with different training needs. Best Jobs Incorporated (BJI) has approached MPTS to develop training that will help their clients qualify for employment. BJI is a non-profit organisation that helps people gain employment in the Retail and Hospitality Industries at entry level. Your task is to conduct a training needs analysis that will provide participants with the necessary Certificate I qualification to apply for an entry level position at Larry’s Lunch Lounge where they are looking to employ several catering assistants. During your early consultation sessions with BJI, they requested that the following units of competency be included in the qualification for training -  SITHCCC001 – Use food preparation equipment  SITHCCC004 – Package prepared foodstuffs As well as being tasked with conducting the TNA, BJI have also asked you to create a learning program for the following unit of competency -  BSBTWK201 – Work effectively with others Project 1 Instructions V2.0 22/02/2021 1

Design Cluster Training Duration The overall training duration for the full qualification should take place over a twelve (12) month period (1200 hours). The requested learning program for BSBTWK201 Work effectively with others should be planned for delivery over a 2-day period Training Venue and Contact Details The training can be held at BJI’s training centre which has all the necessary resources to conduct the training and assessment.  Email - best@jobsinc.org.au  Phone - (02) 5678 9101 Trainer and Assessor Details For the purposes of completing the requirements of this Project, you can list yourself as the trainer and assessor for the learning programs, with qualifications in SIT10216 Certificate I in Hospitality and TAE40116 Certificate IV in Training and Assessment. Learner group information Dale Brown – Has just finished year 12 at high school and is currently looking for work. He has worked part time in a fast food restaurant while he was at school. Sarah Wilson – Works well independently and with others. Sarah completed a VCAL Certificate at high school but to date has no work history. John Bell – Has been a client of BJI for 2 years; however, this will be John’s first placement for training purposes. He works well with others and left school after year 10 two years ago. Yao Zang – Just arrived from overseas and has extensive experience working as a kitchen hand. English is her second language and has never been in a training situation previously. Her written and spoken English skills are sufficient, but she sometimes has trouble when asked to read long texts. Daniel Davis – Daniel has been unemployed for 3 years following an accident. Previously Daniel ran his own small business which was retail based. Daniel is a mature aged student and wants to re-build his skills and has jumped at this opportunity. Tammy Anderson – Tammy left school after year 10. She struggled at school with reading and writing and is keen to get a job. Rakesh Singh – Rakesh moved to Australia about 6 months ago. He has some difficulties with oral communication however his English reading and writing skills are quite good. Project 1 Instructions V2.0 22/02/2021 2

Design Cluster  Must be based on the Certificate I qualification for a catering assistant. Guidance: Look for a suitable entry-level qualification in training.gov.au for the catering assistant learning program you will develop. The entry level qualification must be related to the Hospitality industry. Consider the specific units of competencies specified in the scenario.  Must comply with Man Power Training Services Quality Assurance Policies.  Some parts of the training should take place in restaurant or kitchen setting.  A practical activity must be included.  Must comply with BJI’s Workplace Health and Safety Policy. (This document is in the ‘ TNA Supplementary Documents ’ folder for Project 1). Task 1 – Determine Work Role LLN requirements of the Training To complete the ‘Tasks’ outlined in this project you will need to access the ‘ Project 1 Template - Design’ file found in the ‘Project 1 – Design’ folder ’. This document contains all the forms and templates you will need to complete this Project. Using the ‘ Catering Job Description’ document located in the ‘Supplementary Documents’ folder and the ‘ Work Role LLN Evaluation Form‘ located in the ‘ Project 1 Template ’ file, determine the Work Role LLN levels required for the catering assistant role. Step 1 - Review the Job Role Description Refer to the Catering Job Description (located in the ‘Supplementary Documents’ folder) and identify the core skills that are required to conduct each of the work role tasks listed. This may include any/or a combination of Learning, Reading, Writing, Oral Communication and Numeracy. Step 2 - Determine the Core Skill Levels of the Work Role Match the complexity of each of these job tasks to the most appropriate core skill level in the ‘ Work Role LLN Evaluation Form.’  Use the examples in the ‘ Work Role LLN Evaluation Form’ to assist you in identifying the most appropriate level of complexity for each work role task Note: Remember that the examples in the form do not have to match the ‘Catering Assistant’ work tasks exactly. They are just generic examples for you to use as a guide in determining the appropriate core skill levels. In the example table below, the work role task (Identified in Red) requires the employee to use ‘Oral Communication skills’ to complete the task. Therefore, this task has been matched against the examples provided in the ‘Oral Communication’ section of the ‘Work Role LLN Evaluation Form’. The level of complexity required to complete this particular work task has been best matched to the examples identified in the ‘ACSF Level 2’ section of the table Project 1 Instructions V2.0 22/02/2021 4

Design Cluster Step 3 - Determine the Overall Core Skill Levels of the Work Role Once you have matched the work role tasks to their appropriate ACSF core skill levels, populate the ‘Work Role LLN Requirements’ section of the ‘Work Role LLN Evaluation Form’ with the highest level identified for each core skill area. This will determine the overall ACSF Core Skill levels needed for an employee to competently perform in the work role. The example below has been populated with the core skills levels identified and the workplace support level has been identified from the job role description. Task 2 – Draft Training Needs Analysis Step 1 – Access the TNA Template Access the ‘Training Needs Analysis’ document in the ‘ Project 1 Template-Design ’ file. Project 1 Instructions V2.0 22/02/2021 5

Design Cluster In Part 1 of the document, list the details of two (2) LLN specialists that you could contact to seek advice about LLN support options for your learners. Guidance: You must identify real LLN specialists from real organisations. You do not have to contact them. Step 2 – Seek LLN Support Advice In Part 2 of the document, draft an email to both LLN specialists requesting training and assessment ideas that can help support the LLN needs of your learner group. Note: You do not need to send an actual email to the specialists you identified . Step 3 – Consider LLN Advice In Part 3 of the document, you receive a simulated reply from the LLN specialists providing support advice as requested.  Read the responses and consider how you will use the advice provided as you complete Part 4 . Task 4 – Design and Develop Learning Program 1 Task 4 requires you to develop a Learning Program for group-based delivery that meets the needs of the client and learner group described in the scenario. The learning program will address the requirements of the unit of competency BSBTWK201 Work effectively with others . The learning program that you design must be for delivery over two (2) days. Note: The Learning Program must be comprehensive enough to allow your assessor to see your ability to ‘chunk’ program content and sequence these ‘chunks’ to ensure a safe, effective learning progression. For this Task you will be required to access ‘Task 4’ located in the ‘Project 1 Template’ file. Step 1 – Access Documents Access the Learning Program Plan in the Project 1 Template – Design file and a copy of the Unit of Competency . Step 2 - Investigate the Unit of Competency Read over the unit of competency and the assessment requirements to get a good understanding of the delivery and assessment requirements to include in your learning program. Step 3 – Design the Learning Program Complete the ‘Learning Program Plan’ by bringing together the information you have identified from the unit of competency as well as drawing on information about the learner group and organisational policy and procedures as outlined in the Scenario . On completion of the learning program, you will be required to sign the completed document as well as have it signed by the supervisor ( Your trainer will play the role of your supervisor ). Project 1 Instructions V2.0 22/02/2021 7

Design Cluster Step 4 – Learning Program Schedule You are required to break the unit content (Elements and Performance Criteria) into manageable ‘chunks’ and sequence them in a logical and progressive order for delivery. This will help achieve the best possible learning outcomes for the learner group. To document this, complete the ‘Learning Program Schedule’ which can be found at ‘Task 4’ in the ‘Project 1 Template’ file. Once you have identified the structure of delivery, you will also be required to document the following to support the learning –  Session number and duration  Session name  Content Summary/Learning Outcome e.g. What will be achieved in each session  Delivery Methods e.g. Trainer led discussion, Hands on activities, Role play.  Learning resources required e.g. Handouts, Learner guides.  Equipment e.g. Whiteboard, Projector, Computers.  Assessment Methods and Tools e.g. Questioning, Project, Assessment Workbook Step 5 – Session Competency Map To ensure that all unit requirements are addressed by the Learning Program Schedule, complete the ‘Session Competency Map’ in ‘Task 4’ of the ‘Project 1 Template’ file. Check the box or boxes below each session number that correspond with the ‘Performance Criteria’ that is covered in each session. An example (from a different Program Schedule) is illustrated below: Step 6 – Select Learning Resources Project 1 Instructions V2.0 22/02/2021 8

Design Cluster  Learning Program Schedule  Competency Map  Other relevant documents that will help you conduct the review of the learning program Review the program with your key stakeholder. During your conversation, you must seek feedback on the learning support you included in the program. Step 2- Revise the Learning Program Adjust your Learning Program, if necessary. Look at the feedback you received from your key stakeholders and determine if you need to adjust your Learning Program 1. If you do, revise your Learning Program 1, keep the original and save the revised version as ‘Project 1 Template V2.0’ END OF DESIGN PROJECT 1 Project 1 Instructions V2.0 22/02/2021 10

Design Cluster PROJECT 1 - EVIDENCE CHECKLIST Note – The sign off documents for the project can be scanned and saved in the ‘Project 1 – Design’ folder as a single PDF document called ‘Sign Offs’. # Evidence document Completed The following documents are included in the ‘Project 1 Template – Design’ 1 Task 1 - Work Role LLN Evaluation Form ☐ 2 Task 2 - Training Needs Analysis (TNA) ☐ 3 Task 3 - Sourcing LLN Practitioners ☐ 4 Task 4 - Learning Program Plan (and Version 2 if required) ☐ 5 Task 4 - Learning Program Schedule (and Version 2 if required) ☐ 6 Task 4 - BSBTWK201 Competency Map (and Version 2 if required) ☐ The resources below are in the ‘Learning Resources’ folder. 1 Task 4 - Two (2) original learning resources Filenames: LearningResource1 LearningResource2 ☐ 2 Task 4 - Two (2) customised learning resources Filenames: LearningResource1 V2 LearningResource2 V2 ☐ The document below will be provided by your trainer at the end of Project 1 - Design 1 Project 1 Sign Off (Scanned document) ☐ Project 1 Instructions V2.0 22/02/2021 11