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Minnesota State University, Mankato *
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MISC
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Industrial Engineering
Date
Nov 24, 2024
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docx
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Mia Robinson
6 hours ago, at 6:30 AM NEW
The supply chain companies I researched were Colgate-Palmolive and Johnson & Johnson.
Colgate-Palmolive has consistently invested in new digital capabilities, including factory
automation and advanced network modeling. For example, to connect manufacturing operations
to its supply chain and boost supply chain reliability, the company is moving towards a
predictive maintenance model. Wireless sensors and artificial intelligence-powered data analytics
will enable Colgate-Palmolive to monitor equipment health 24/7 and optimize its performance.
Johnson & Johnson's personalization and automation are two ways Johnson & Johnson works
digital technology into its supply chain operations. Customers these days expect a certain amount
of self-service. They don't want to sit on hold waiting to speak to someone. Instead, they want t
be able to solve queries via chatbots or instant messaging services. Of course, a question is
sometimes too complex to deal with via virtual assistants. However, allowing simpler issues to
be dealt with this way frees more human staff to deal with those tougher problems - improving
the customer experience no matter the contact method.
https://www.inbound logistics.com/articles/10-best-supply-chain-companies-of-2021/
learning.rasmussen.edu
12:17
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Teondra Borders
McDonald's is a supply chain company that has specialized with fast food products.
While this company is a success, there are a few strategies it can implement to keep their orders
to a minimum time, improve cost to customers, and remain effective in providing services. To
improve customer service, McDonald's should rethink the definition of service because nobody
likes to wait in a drive through for more than 10 minutes. They should offer quick services to
their clients for satisfaction. Also, they should consider improving cost to their clients by offering
products that are affordable and of high quality at the same time. To ensure they remain effective
in-service provision, McDonald's should consider time-to-time training of their staff members.
On the other hand, Nike, as a supply chain company should consider the above-mentioned
factors to ensure they remain relevant in the market. Nike products have a reputation of being a
bit costly considering it is one of the top shoe and apparel companies. To ensure they improve
cost to their customers, they should work on minimizing their production cost and reduce the
price cost per unit of their products. To keep order delivery to a minimum time, Nike needs to
increase the number of their stores and staff members across the globe. By doing this, they will
effectively reduce the amount of time needed to process customer orders and deliver their
products.
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