mha week 3 assignment
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Date
Dec 6, 2023
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docx
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Uploaded by ChelseaE6
Implementation of a Health Care Management Plan for gLeaf
Chelsea English
MHA 601: Principles of Health Care Administration
University of Arizona Global Campus
Dr. Yvonne Lozano
11/21/2023
A.
Introduction with Thesis
The organization I am choosing to discuss is medical dispensary called gLeaf with four
locations local to Richmond, Virginia. The four locations are in the cities of Colonial Heights,
Carytown, Manchester (Southside Richmond), and Glen Allen (Short Pump) areas. The mission
of the company is to display a higher standard, higher knowledge, and higher calling. Operating
under this mission allows for staff to focus on better products and services by providing patients
with an experience that cannot be found anywhere else, have access to extensive training that
will provide them with answers to question through compassionate conversations and the love
for cannabis to connect with patients deeper, and to inspire those that set foot through the doors
to see what cannabis can offer (The Cannabist Company, 2023). Currently in Virgnia retail
spaces that intend to sell cannabis must operate as a medical facility. The served products
consists of flowers (actual plan), vape cartridges (3 different types of extractions), edibles
(various forms and flavors), oil tinctures (sublingual), topicals, and concentrates (hard wax).
These products have various component combos like THC only, THC/CBD, or CBD only.
Tetrahydrocannabinol (THC) is the substance in the products that is primarily responsible for
the effects on an individual’s mental state (Hopp et al, 2019). Cannabidiol (CBD) is a
cannabinoid within the plant that doesn’t present any mental impairment. CBD is primarily based
around the relief of pain around a chronic illness or simple temporary pains like headaches or an
upset stomach (Cox-Georgian et al.,2019). Along with these combos there is also the presence of
terpenes that are mostly found in plants that have a wide range of medicinal uses that provide
medical benefits. With the information provided above, the customers served are considered
patients that have been medically evaluated from qualified healthcare professionals that provide
certifications allowing patients to enter and purchase products from the dispensary at no risk.
This paper will address the identification of a key problem within the organization, solutions that
will resolve the problem identified, identification of SMART goals, anticipated obstacles and
opportunities from the proposed solutions, and a strategic plan to accomplish goals and solutions.
B.
First Body Paragraph Topic Sentence
Employee morale is the biggest problem at the organizational and departmental level
currently that has a huge impact on operational efficiency, patient care, and customer
satisfaction.
1.
Supporting evidence:
Factors contributing to low employee morale
i.
Communication
1.
Poor communication has been blamed for the flaws and
failures of healthcare systems that has resulted in about 30
percent of malpractice cases (Johnson & Walston, 2021)
ii.
Lack of respect
1.
Individual respect of higher authority is forced not earned
resulting in poor word choices and misplaced emotions.
iii.
Heavy Workloads
1.
The amount of daily workload between management and
supporting staff is not equal to distributed to accomplish task in
a timely manner.
iv.
Lack of support and training
1.
Increased turnover
2.
Reduced productivity
3.
Unsafe work environment
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v.
Management Styles
1.
Destructive leadership styles such as abusive supervision have
been associated with adverse outcomes (Osei et al., 2022)
2.
Analysis:
The factors that contribute to negative employee morale consist of
communication, lack of respect, heavy workloads, lack of support and training, and
management styles. These factors play a current impact on the morale at gLeaf and
the reason behind the high turnover. These contributing factors are important to boost
the morale and without a positive trend from each factor the state of current customer
satisfaction will decline bringing a negative reputation of the organization.
C.
Second Body Paragraph Topic Sentence
Two solutions to resolve the identified problem can be addressed by applying a theory
developed by Douglas McGregor (Johnson & Walston, 2021) or applying an experienced based
co-design framework.
1.
Supporting Evidence:
a.
Theory X focuses on controlling workers whereas Theory Y
focuses on engaging and empowering workers (Johnson &
Walston, 2021)
b.
Experienced based co-design allows for deeper insight into
employee and patient narratives (Bird et al., 2021)
2.
Analysis:
Implementing on of these possible solutions can boost the
morale and increase involvement not only employees’ but patients’ as
well. These two theories address the contributing factors that are
impacting morale and how they can change the direction of the current
state of it within the gLeaf organization.
References
Bird, M., McGillion, M., Chambers, E. M., Dix, J., Fajardo, C. J., Gilmour, M., Levesque, K.,
Lim, A., Mierdel, S., Ouellette, C., Polanski, A. N., Reaume, S. V., Whitmore, C., &
Carter, N. (2021). A generative co-design framework for healthcare innovation:
development and application of an end-user engagement framework.
Research
involvement and engagement
,
7
(1), 12.
https://doi.org/10.1186/s40900-021-00252-7
Chambers, K., & Honeycutt, A. (2009). Telecommunications Mega-Mergers: Impact On
Employee Morale And Turnover Intention.
Journal of Business & Economics Research
(JBER)
,
7
(2).
https://doi.org/10.19030/jber.v7i2.2260
Cox-Georgian, D., Ramadoss, N., Dona, C., & Basu, C. (2019). Therapeutic and Medicinal Uses
of Terpenes.
Medicinal Plants: From Farm to Pharmacy
, 333–359.
https://doi.org/10.1007/978-3-030-31269-5_15
Hopp, D., Belfer, I., & Shurtleff, D. (2019, November).
Cannabis (marijuana) and
cannabinoids: What you need to know
. National Center for Complementary and
Integrative Health.
https://www.nccih.nih.gov/health/cannabis-marijuana-and-
cannabinoids-what-you-need-to-know#:~:text=The%20word%20%E2%80%9Cmarijuana
%E2%80%9D%20refers%20to,on%20a%20person’s%20mental%20state
.
Johnson, K. L., & Walston, S. L. (2021).
Organizational behavior and theory in healthcare:
Leadership perspectives and management applications, second edition
. Health
Administration Press.
Osei, H. V., Ofori, H., Otsen, E., Adjei, T., & Odoom, L. (2022). The effects of leaders’ abusive
supervision on employees’ work engagement: a moderated-mediation model of
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employees’ silence and employees’ proactive personalities.
Leadership in Health Services
(1751-1879)
,
35
(4), 519–536.
https://doi.org/10.1108/LHS-03-2022-0021
The Cannabist Company. (2023). About us - CANNABIST - a higher experience. Cannabist.
https://gocannabist.com/about-us/