MHA week 2 assignment (1)
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School
Ashford University *
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Course
601
Subject
Health Science
Date
Dec 6, 2023
Type
pptx
Pages
9
Uploaded by ChelseaE6
The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
Ways to Improve Patient Experience and Employee Turnover.
Chelsea English
UAGC MHA601 Principles of Health Care Administration
Dr. Yvonne Lozano
Date Submitted
1
The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
gLeaf Medical Dispensary
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Provides Medical Marijuana
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Doctor Certification Required
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Array of products:
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Flower
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Vapes
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Edibles
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Tinctures
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Topicals
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The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
gLeaf Medical Dispensary Concerns
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Value/efficiency of employees
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Over 250 patients serviced daily
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Outdated employee training and guidance
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Lack of respect amongst coworkers
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10 hours shifts
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Patient/Employee Relationship:
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Customer service
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Accurate Recommendations
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The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
Consumer Focused Innovation
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Patient centered care (Johnson & Walston, 2021)
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Led by patient input
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Adequate product supply
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Lack of employee consideration
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Delivers value to customers
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Satisfaction generates revenue
(Source: https://www.sccpre.cat/mypng/
detail/54-543830_clip-art-job-interview.png).
4
The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
Impacts of The Innovation on The Organization and Patients
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Continuous challenge of status quo
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Deep analytical thinking (Trivedi, 2021)
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Present and future problem solving
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Observation of market from multiple viewpoints (Trivedi, 2021)
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Creative connection
The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
Two barriers to The Diffusion of The Innovation
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“Customer-led thinking”
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Rejection
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The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
Two Strategies to Overcome The Identified Barriers to The Diffusion of Innovation
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Community Based Participatory Research
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Proper product knowledge
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Understanding patient profile
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Experience Based co-design
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Organized support
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Company outings
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Individual recognition
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Experience detail
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Narrative interviews
The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
Conclusion
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Address concerns of patients and employees
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Evolve customer focused innovation
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Analyze barriers
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Implement strategies suggested
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Community Based Participatory Research
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Experienced based co-design
The University of Arizona Global Campus Proprietary & Confidential - For Internal Use Only
References
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Bird, M., McGillion, M., Chambers, E. M., Dix, J., Fajardo, C. J., Gilmour, M., Levesque, K., Lim, A., Mierdel, S., Ouellette, C., Polanski, A. N., Reaume, S. V., Whitmore, C., & Carter, N. (2021). A generative co-design framework for healthcare innovation: development and application of an end-user engagement framework. Research involvement and engagement
, 7
(1), 12. https://doi.org/10.1186/s40900-021-00252-7
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Dearing, J., & Cox, J. (2018). Diffusion of innovations theory, principles, and Practice . Health Affairs. https://www.healthaffairs.org/doi/10.1377/hlthaff.2017.1104
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Johnson, K. L., & Walston, S. L. (2021). Organizational behavior and theory in healthcare : Leadership perspectives and management applications, second edition
. Health Administration Press.
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Trivedi, D. (2021, April 1). Council post: Creating a customer-focused innovation culture
. Forbes. https://www.forbes.com/sites/forbestechcouncil/2021/04/01/creating-a-customer-focused-innovation-culture/?sh=7bab64a36116
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