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School
Northeastern University *
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Course
1210
Subject
Health Science
Date
Dec 6, 2023
Type
Pages
2
Uploaded by AdmiralRock10302
1.
https://www.news-medical.net/health/The-Pros-and-Cons-of-Healthcare-Chatbots.aspx
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Healthcare chatbots offer continuous patient interaction and efficiency benefits
but may increase costs and affect trust in human healthcare professionals. Ethical
and professional implementation is crucial for balancing their advantages and
risks.
2.
https://www.techtarget.com/searchenterpriseai/tip/Pros-and-cons-of-conversational-AI-in
-healthcare
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Conversational AI in healthcare can streamline tasks, like collecting medical
histories, but poses challenges like cost, privacy, and the need for regulatory
frameworks to guide its role in healthcare.
3.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8416570/
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Health-oriented chatbots, especially during the COVID-19 pandemic, handle tasks
like answering questions and symptom checking, impacting clinical practices and
expert-client relationships. New approaches in professional ethics are needed as
AI transforms healthcare decision-making.
4.
https://www.amplework.com/blog/healthcare-chatbots-pros-challenges-future/
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Chatbots in healthcare improve efficiency, save costs, and serve various purposes,
including medical information and appointment booking. However, they lack
human interaction and empathy, with their pros generally outweighing the cons.
5.
https://go.valorem.com/rs/689-NXX-809/images/Chatbots-in-Healthcare-Industry-Analys
is.pdf
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This presentation delves into AI trends in the medical industry, providing valuable
statistics and insights on chatbots in healthcare.
6.
https://www.cylab.cmu.edu/news/2022/07/21-chatbot.html
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Obtaining user consent for sharing health data with chatbots, considering HIPAA
authorization, remains a challenge. Redesigning the authorization process is
necessary to enhance user-friendliness and comprehension.
7.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10291862/
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Ethical concerns related to mental health chatbots are reviewed, focusing on
privacy, transparency, accuracy, safety, and accountability. The study offers
guidance for responsible chatbot development.
8.
https://www.bentley.edu/centers/user-experience-center/ethical-implications-chatbot-user-
experience
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Abuse of virtual assistants and chatbots raises ethical concerns, with 10%-50% of
interactions involving abusive behavior. UX designers should address this issue to
promote more respectful and inclusive interactions.
9.
https://www.bidmc.org/about-bidmc/news/2023/06/researchers-test-ai-powered-chatbots-
medical-diagnostic-ability
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Researchers tested Chat-GPT 4, a generative AI chatbot, in diagnosing medical
cases, showing potential to assist but not replace medical professionals.
10.
https://www.scnsoft.com/healthcare/chatbots
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Generative AI chatbots have the potential to enhance medical care, assisting in
tasks like symptoms checking and patient support, improving healthcare
efficiency and patient care. The global healthcare chatbot market is projected to
reach $431.47 million by 2028.
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