3.2ab
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TAFE Queensland *
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Course
CHCMHS004
Subject
Health Science
Date
Dec 6, 2023
Type
docx
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2
Uploaded by SargentFog18080
3.2a
Conduct independent research to find out what local and state mental health services are
available, including:
availability
appropriateness
referral protocols
Mental health access line is one of the first places to call to find out what mental health
services are available in Queensland.
1300 MH CALL (1300 642 255) is a confidential mental health telephone triage service that
provides the first point of contact to public mental health services to Queenslanders.
1300 MH CALL is available 24 hours a day, 7 days a week and will link to the caller’s nearest
Queensland Public Mental Health service.
The 1300 MH CALL service:
is the main point of access into public mental health services
can provide support, information, advice and referral
can provide advice and information in a mental health emergency or crisis
is staffed by trained and experienced professional mental health clinicians
will provide a mental health triage and refer to acute care teams where appropriate.
DV Connect is a service provider for women experiencing domestic violence and may need a
place to stay.
Women’s shelters (sometimes called safe houses or refuge) provide safe and secure
accommodation and specialist support for women and children escaping domestic and
family violence. DVConnect has relationships with shelters throughout Queensland and
assists families to access these places of safety every day.
Shelters vary and can be communal or provide self-contained units.
Shelters provide temporary accommodation where women and children stay for a
couple of weeks or a few months.
Shelters are staffed with employees who help women to get back up on their feet
and prepare for life after refuge.
To maintain security and safety, the location and details of shelters are confidential
and not available to the public. It is a condition of entering most shelters that you
understand you cannot reveal the location to anyone including your family.
Shelters do not have the facilities to store large items and furniture, so it is best to
pack lightly and leave larger items with a safe family member, friend or at a storage
unit.
A Crisis Counsellor will need to speak with you personally and will ask you details about your
current situation. Call DVConnect Womensline 1800 811 811. Women’s shelters are sensitive
to different cultures and religions and will, wherever possible, accommodate the needs of
people to participate in their religion.
3.2b
How could you identify gaps or additional services needed?
To identify gaps or additional services needed, you could review the services that are
currently available and consider whether there are any areas where services are lacking or
could be improved. You could also consult with other professionals in the field and seek their
input on what additional services may be needed. Additionally, you could conduct surveys or
focus groups with clients to gather feedback on the services that are currently available and
identify areas where additional support may be needed.
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