CM220U4Assignment MaryHeinrich 1

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Oct 30, 2023

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1 Unit 4 Assignment Mary Heinrich Purdue University Global CM 220-12: College Composition ll Dr. Fussell October 19, 2021

2 Developing an Argument for Change CM 220 Unit 4 Assignment Part I: Thesis Review the Unit 3 reading on thesis statements and identifying the underlying assumption and common ground. You may also want to review the Writing Center’s Writing a Thesis Statement . What is your thesis statement (claim + reason)? Falls Community Hospital should develop a more efficient registration training process to improve morale and reduce complaints, claim denials, and rework. What is the underlying assumption (major premise) for your thesis? That the billing department is overwhelmed with denied claims write off for simple errors made in the registration process. If the hospital does not decrease the amount of money being lost due to the errors, it could possibly close the hospital doors for good. What common ground do you anticipate that you will share with your audience? Keeping the hospital open and running. Increasing revenue. Improving the morale of the employees. Part II: Rhetorical Situation Review the Unit 1 reading on the rhetorical situation. What is your purpose? How would you describe the problem and what are examples that illustrate the problem? The purpose is to convince administration, the board, and managers to focus on implementing a manual registration data quality audit process so that it will be known what part of the registration process is having the most errors. Then the training could focus on specific troubled aeras. Describe your audience. How does the issue affect different community stakeholders? Who would be underrepresented stakeholders? Who can implement your proposed solution? The audience I am trying to persuade is the board of directors, and they are the people that have the final say on any changes at the hospital. Next is the administration and they are the ones who decide if it will go to the board, finally the hospitals business manager that is over all of the departments managers. The insurance billing clerks are the underrepresented stakeholders because they have no say in the decision making for the policy, but they are affected buy it the most.

3 How would you describe your setting? What are key elements of the setting that affect the problem? The setting is falls community hospital and clinic in marlin Tx. This is a professional setting That must follow HIPPA privacy for our patients. This is a small rural health hospital with only about 150 employees and we are like family. The hospital is in a high poverty aera. Part III: The Appeals Review the “ Three Appeals of Argument ” podcast in the Unit 4 reading. Respond in full paragraphs for each of the appeals and include specific examples to illustrate how you will use those appeals. Reference at least one source that you can use to support your claims, and also be sure to identify a particular logical fallacy and how you will avoid it in the logos section. For more on fallacies, review How to Support an Argument and Avoid Logical Fallacies . How will you use the ethos appeal? How will you ensure your audience trusts you? Who might be stakeholders that may have reservations or negative results from the proposed solution? What is at least one rival hypothesis you will need to address and how can you overcome that challenge to your argument? I am not saying that all the billing problems are only because of registration errors because they are not. That is why the registration data quality audits are necessary, so that management can see what percentage of errors do come from registration. These types of errors can be fixed by better training in the problem aeras. I have been with the hospital for five years and I have noticed the increase in claims denials because of simple registration errors and I feel like we are letting our employees down or setting them up for failure by not properly training them from the start. I think instead of letting someone go we need to send them back to get properly trained. I already have trust established with the stakeholders because I have worked for them for 5 years and I always go above and beyond for the hospital and our patients. I have proved my intensions are always good. The only reservations I see that they would have would be spending the money. My rival hypothesis would be that the department managers say why don’t we just retrain instead of spending money on the analyst that would do the audits? I would argue that if we did that we would still not know exactly where the registration clerks were making the most mistakes. The clerks don’t realize that the problem is as big as it is. How will you use the pathos appeal? What are ways you can connect with your audience? What might be specific examples that you could use to illustrate the problem? This hospital has served the Marlin community since 1963. If it should have to close the doors to this rural hospital, then the residents of this town won’t have healthcare available to them that they have now. Countless people will be without jobs in an already poverty struck aera if we do not implement doing these audits so we can properly train the employees on the front line in registration. I understand if the board is hesitant because of the audit analysts that this will require the hospital to have to hire will cost more money, however in the big picture our revenue will increase, and the billing department will not require as many employees as they need now. So, as you can see this will eventually save the hospital money. How will you use the logos appeal? This is the best solution for increasing the hospitals revenue. We cannot let this hospital keep declining like it is. We must do something about getting

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4 What evidence supports that this is the best solution? What research will you need to conduct? What is one source you have found that will help you support your claims? more money in and stop losing money for something that is well with in our capabilities to fix. With more research from the PG library, I will show the board that this is a real problem in hospitals and that this is a solution that has been successful for many hospitals. I found an article Trouble at the back end? Look at the front-end. This article tells us how successful this solution was for their hospital. What is a specific logical fallacy (like a hasty generalization) that you will need to avoid and how do you plan to avoid that fallacy? If I were to point out a specific registration clerk that made an error and said that that person does not know what she is doing when she is registering a patient. I will not state any specific person. Speak in general.