HTHS301 - Report Assessment Directions and Rubric
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School
Bryant & Stratton College *
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Course
C121
Subject
Health Science
Date
Feb 20, 2024
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docx
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HTHS301 – Health Services Management l
Week 4 Assessment Directions and Rubric
This Assessment is worth 10% of your grade.
Deadline
Due by the end of Week 4 at 11:59 pm, ET.
Completing this Assessment will help you to meet the following:
Course Outcomes
Develop an understanding of and implementation strategies for motivation and conflict resolution in health care
Articulate the function and importance of human resources management.
Identify issues in staffing and organization of health care personnel.
Identify future trends in legal, regulatory, and ethical issues
Program Outcome
Analyze and apply contemporary knowledge and skill sets to work and problem solve effectively in managerial/leadership capacity and health services setting
Directions
Whether in a skilled nursing facility, a private medical practice, a hospital, or a health care company, a health care manager plays an essential role. Health care managers deal with the business side of medicine, providing the support their employers need in order to deliver the best health care available.
Health care administrators are entrusted with numerous major responsibilities which often include; recognizing the trends and challenges in health care delivery, managing human resources, identifying and resolving staffing issues, and motivating employees and managing issues of conflict.
This Assessment has two parts (Part 1 and Part 2) which must be completed:
Part 1
Write an 850-word report that evaluates the role of a health manager in promoting the delivery of health services in one of the following health care settings:
Nursing home or skilled nursing facility,
Outpatient facility, such as a physician’s office or urgent care clinic,
Hospital department (i.e. laboratory, radiology department, surgery department, emergency department, etc.).
HTHS301 - Report Analysis
2
From the perspective of a health manager, the following must be included in the report:
Identify a health care setting from the list provided
Describe the role the health care manager may have in managing human resources in the chosen healthcare setting and include:
o
Hiring and termination responsibilities of the healthcare manager
o
Staffing and organizational strategies the healthcare manager might use to achieve better outcomes
o
The health care managers’ role in staff education o
Tactics a healthcare manager might use to increase employee engagement and increase motivation
Describe at least one method to manage conflict in the workplace o
Hint - Conflict resolution is a necessary task for the health care manager. Conflicts may exist between staff, between physicians and staff, between the staff and the patient or patient's family. The conflicts may range from disagreements to major controversies that may lead to lawsuits or violence. Conflicts have an adverse effect on productivity, morale, and patient care.
They may result in high employee turnover, decrease staff involvement, and affect productivity
Format the document per APA guidelines. Include at least three scholarly references and in-text citations.
Part 2
Using the provided template complete each section of the chart for the health setting you selected in Part 1. An example is supplied to give an idea of the expectations, do not include the provided example as part of the completed chart assignment.
Trend in Healthca
re List Three Examples for each Trend Describe Briefly One of the Examples for each Trend
Ethical
End-of-life issues
Patient Privacy
Informed Consent
End-of-life issues will increase in importance as the population ages. The decision-making process, as well as the financing that pays for end-of-life care will need to be addressed. Issues needing focus may include autonomous decision making, importance of advance directives,
HTHS301 - Report Analysis
3
and restricting care in futile treatments.
Regulator
y
Quality of Care
Infection Control
Personnel Qualifications The health care manager needs to stay informed about regulatory trends such as quality of care, infection control, and personnel
qualifications. It is crucial for the manager to monitor the quality of care provided by the facility and ensure that it meets the highest standards for patient care. Additionally, the manager must enforce infection control measures and ensure that all staff members adhere to the required protocols. Lastly, the manager must verify that all personnel have up-to-date qualifications and possess the necessary skills to fulfill their roles effectively.
Legal
Patients Rights
Provider Reimbursement
Liability for negligence The health care manager needs to stay informed about the legal trends in the industry, such as liability for negligence, provider reimbursement, and patient rights. It is their responsibility to ensure that the facility is compliant with these legal aspects, including keeping up with liability for negligence and provider reimbursement, and ensuring that patients' rights are upheld. This involves educating patients about their rights and taking necessary steps to safeguard them.
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HTHS301 - Report Analysis
4
HTHS301 Report Analysis Grading Rubric
Criteria
Meets
Expectations
Average
Needs
Improvement
Point
s
Content
70 points 63 - 70 points
Identifies health setting from the list provided. Explains role the health care
manager may have in managing human resources to include hiring and termination responsibilities, staffing and organizational strategies used to achieve better outcomes, managers’
role in staff education, and tactics used to increase employee engagement and motivation. Describes at least one method to manage conflict in the workplace. Provides at
least 3 scholarly references and citations; word count is minimum of 850 words.
49 - 62 points
Identifies health setting from the list provided. Some elements may be missing which include the
role of the health manager in managing human resources, such as
hiring and termination responsibilities, staffing and organizational strategies used to achieve
better outcomes, role in staff education, and tactics to increase employee engagement and motivation. Describes at least one method to manage conflict in the workplace. Provides two scholarly references and citations. Word count is 750 to 849 words.
0 - 48 points
Demonstrates a limited ability to define the role of the health manager in a health setting. Many
elements missing which may include role of the health manager in managing human resources,
such as hiring and termination responsibilities, staffing and organizational strategies used to achieve better outcomes, role in staff education, and tactics to increase employee engagement and motivation, and/or describes one method to manage conflict in the workplace. Provides 0-1 scholarly reference and citations. Word count is below 750 words.
Chart
20 points
20 points
Chart is filled out in its entirety with three examples
given for each healthcare trend; provides a description
of one example for each healthcare trend. 15 – 19 points
Provides two to three examples for each healthcare trend; describes one example for each healthcare trend.
0 – 14 points
Provides one to two examples for each healthcare trend; and/or describes one example for each healthcare trend.
Mechanic
s
10 points
9 - 10 points
Document formatted per APA guidelines; 0-1 spelling and/or grammatical errors.
7 – 8 points
Document formatted per APA guidelines with 1-2 formatting errors; 2-5 spelling and/or grammatical errors.
0 - 6 points
More than 2 APA formatting errors; more than 5 spelling and/or grammatical errors.
Instructo
r
Commen
ts:
Total Points: