HCM5312_U5D1
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Texas A&M University, Commerce *
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5006
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Health Science
Date
Feb 20, 2024
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docx
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1
Uploaded by lonimbuchanan
Quality scorecards in healthcare can play a crucial role in promoting transparency, accountability, and overall improvement in healthcare delivery. This information can be very important and useful for consumers to have in order to make more informed decisions about where, and with whom, to entrust their healthcare. Publicly available report cards contribute to the transparency of the healthcare system, fostering accountability among providers. Knowing that their performance is visible to the public encourages providers to maintain and improve the quality of care. Accessible scorecards build trust between patients and healthcare providers. When patients see that a provider is committed to transparency and quality, it enhances their trust in the healthcare system. A website such as Healthgrades allows consumers to sign up, and search for providers by name, specialty, or location and read reviews that other consumers have written about them. They can also leave their own reviews. It also allows consumers to look up hospital facilities near them, which are ranked by Healthgrades based on performance and clinical outcomes. (Healthgrades, n.d.) Quality scorecards that take surveys from patients on how a facility is doing, such as Press Ganey, are also important. This helps providers and facilities identify areas that they need to work on, as well as areas in which they are doing well. However, this can be skewed since not all patients receive Press Ganey surveys after a visit, or they receive it and don’t fill it out. Especially if they didn’t have a particularly negative experience, so the results could be skewed heavily in one direction or another. (North & Tulledge-Scheitel, 2019) In conclusion, quality scorecards in healthcare are highly useful in the era of transparency. They provide valuable information for consumers to make informed decisions, encourage providers to strive for excellence, and contribute to the overall improvement of healthcare quality. While publicly available report cards can be important, decisions should be based on a comprehensive understanding of healthcare quality, taking into account individual needs and circumstances.
Reference
About. Healthgrades. (n.d.). https://www.healthgrades.com/about
North, F., & Tulledge-Scheitel, S. M. (2019). Patient Satisfaction With Providers: Do Patient Surveys Give Enough Information to Help Providers Improve Specific Behaviors. Health services research and managerial epidemiology, 6, 2333392819885284. https://doi.org/10.1177/2333392819885284
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