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HEALTH SCI
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Health Science
Date
Feb 20, 2024
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docx
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Uploaded by LieutenantRockFinch35
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Patient Satisfaction in Quality Improvement
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Patient Satisfaction in Quality Improvement
Subject: Significance of Incorporating Patient Satisfaction in Quality Improvement Surveys
Dear [Insert CFO’s name], I am hoping that this email finds you in good form. I expressed my interest in participating in a Quality Improvement initiative here at Chaparral Regional Hospital, where efforts and focus would go towards surveying patients to monitor their satisfaction rates in the best possible ways. Thank you for sharing your thoughts regarding this matter, as it allowed me to delve deeply into research and unveil the short and long-term impacts of integrating these strategies. I dedicate this email to addressing your concerns and inquiries regarding the significance of launching a detailed interrogative process. Most of the operations we pursue revolve around efficiently reaching organizational goals. Quality improvement endeavors require a focus on patient satisfaction because it stands out as an essential indicator determining the quality of care a medical facility delivers to vulnerable individuals (
Amporfro et al., 2021). Researchers have always pointed out how high patient satisfaction rates lead to better clinical outcomes, more compliance with treatment plans, and positive recommendations through word of mouth and online reviews. It improves the facility’s reputation in the long run and helps revamp revenue rates. If dissatisfied patients emerge at the forefront, members feel less engaged in the entire process, forcing doctors towards suboptimal results that hamper financial performance and ruin overall reputation. Additionally, it is crucial to carefully inspect areas where introducing improvements can help boost the facility’s brand image. Patients provide valuable feedback in these avenues as they
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highlight preferences, perceptions, and experiences, aiding the development of tailored interventions or modifications (
Gavurova, Dvorsky & Popesko, 2021). Revamping the overall quality of care becomes seamless as experts no longer have to indulge in guesswork, facilitating a continuous innovation and improvement culture. Trends highlight how monitoring patient satisfaction in the survey programs helps facilities shift towards value-based payment models. It is an upgrade from the standard fee-for-service model that rarely provides lucrative financial returns. When payments are determined based on the effectiveness and quality of patient-
centered care, a higher incentive arrives at the forefront. Under these circumstances and with these salient insights in mind, it would be mandatory to recognize the interconnectedness between quality improvement and patient satisfaction surveys. Enhancements in these domains will require periodic assessments if experts wish to fulfill their commitments and provide exceptional care that ensures sustainable outcomes and overall success
at Chaparral Regional Hospital.
I appreciate you taking the time to read this email and consider my perspective. If further discussions are necessary regarding this topic, please do get in touch with me. Yours Sincerely,
[Insert Name]
[Insert Position]
Chapparal Regional Hospital
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References
Amporfro, D. A., Boah, M., Yingqi, S., Cheteu Wabo, T. M., Zhao, M., Ngo Nkondjock, V. R., & Wu, Q. (2021). Patients satisfaction with healthcare delivery in Ghana.
BMC health services research
,
21
(1), 1-13.
Gavurova, B., Dvorsky, J., & Popesko, B. (2021). Patient satisfaction determinants of inpatient healthcare.
International journal of environmental research and public health
,
18
(21), 11337.