Consensus Building Road Map
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Feb 20, 2024
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Consensus Building Road Map
Yasmine Kanan
Bachelor’s in healthcare administration, Grand Canyon University HLT 305 Professor Brown 4-2-23
Introduction
As an administrator it is imperative to be able to create a win-win situation for not only the different stakeholders but also the administrators and the patients. This includes providing an environment with clear communication, respect, manners, empathy, and professionalism. All these attributes help create an efficient work environment resulting in better care for the patients. The Needs and Expectations of Different Stakeholders
An important factor of managing the needs and expectations of different stakeholders is to develop and control relationships between individuals in the healthcare field who all make an impact. In return is the common goal of providing quality care for patients. As a healthcare administrator it is important assemble the team, assist your team to be anxious about a good outcome, and instill confidence in the team to successfully provide quality care to the patients (Knowledgehut, 2023). Strategizing for a win-win as an administrator includes providing a comfortable work environment for the different stakeholders, providing them with the resources needed to become successful in their care, providing a easy and comfortable environment for the patient to set them up for success with their healthcare professional, which results in the patient be content with the service, professionals being satisfied with their patients, and administrators having a smooth process in any administrative work. Some steps that can help stakeholders with a smoother process includes identifying who the stakeholders are and how they prefer to work along with the preferred work environment, choosing an effective communication method with the stakeholder to ensure the stakeholder remains satisfied, giving timely updates and keeping the stakeholders engaged throughout the process with their patient, and meeting and setting the expectations by being very clear on what the expectations are whether it is preferred by the patient or management that may include deadlines (Knowledgehut, 2023). Providing a win-win
environment for stakeholders is about monitoring, managing, and improving relationships with them. Stakeholders are an important asset to making an organization run smooth managing their expectations and keeping them engaged throughout their working environment is a success for them and administrators. Coordinating ideas, interactions, and goals creates a strong quality relationship and it is important to identify their significance on the impact they make. Conflicting Values and Principles of Different Groups Having a good sense of conduct and respect is majority of the job that is required from stakeholders, and it is managements responsibility to maintain that environment not only between stakeholders but stakeholders and patients. Having attributes such as respect, good manners, applicability, the ability to talk to different people in the same manner, controlling compulsion, and controlling excess behavior (Frezza, 2019). Having professional behavior also include good communication skills, patient advocate, good listener, and good morals. Identifying
conflictive values from a stakeholder may look like a lack of respect, lack of dignity, lack of empathy, screaming, throwing materials, and using offensive language. All these actions must be
avoided to have the appropriate approach with other stakeholders and patients. Although those may be obvious misconducts some examples of subtle ones include stakeholders not being responsive to nurses and colleagues, not being focused on the problems, emotional and not objective, poor chart keeping, raised voice, changed conduct, and repeat offenses are also defined as being disruptive (Frezza, 2019). Approaches to these disruptive behaviors include promoting a safe and comfortable work environment by protecting families, patients, healthcare providers, and colleagues. Some examples could be documentation of disruptive behavior that needs to be filled with details, and investigation and corrections by the chief of staff or physician leader to interview employees and get the facts straight of any incidents. After that process the
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report should be include the event and the action taken to stop ant disruptive behavior. The incident then should be discussed with the physician or specific stakeholder with a given warning
to correct behavior. Steps to empathize and approach stakeholders should include the approach, investigation, discuss the problem, suggest a resolution and then putting resolution into action. The system should not prove the stakeholder guilty until proven otherwise and they should be given the benefit of the doubt (Frezza, 2019). Ethical Dilemmas Providing quality patient care and avoiding certain dilemmas and harmful encounters is imperative in healthcare and although most healthcare providers want to do the right thing there are times situations may be difficult to handle. Some dilemmas to avoid are avoiding conflict of interests with physicians, nurse, and pharmaceutical companies. This may cause undeserved compensations from third party companies to these healthcare professionals to wrongfully further their career. Some other ethical dilemmas include patient autonomy where healthcare professionals do not listen or carry on the wishes of the patient so that their autonomy can be protected; Healthcare professionals must collaborate with patients to understand their needs and wants (Sermo, 2023). A common instance that are common are if the emergency room is full and
backed up it is not ethical for healthcare professionals to speed up their work to be able to see more patients. This is not quality care; however, it must be decided who need immediate attention and to prioritize. Other ethical dilemmas include balancing care quality and efficiency, allocating limited medications or tools, addressing end-of-life issues, doctor, and patient confidentiality, and allocating limited donor organs (Sermo, 2023). To avoid any ethical dilemmas, it is important to not only follow the healthcare organizations rules and policies but to be educated about legal policies that must be followed as a healthcare professional. Some of
these policies in HIPA, DNR order requested by patients, healthcare accessibility such as health insurance or AMA coverage like Medicare and Medicaid. The question is how are ethical violations to be handled in the healthcare field? Moral and ethical issues are known to place a burden on nurses and doctors and the priority is to prevent these dilemmas. Some steps to avoid conflict and dilemmas include reporting the conduct to the appropriate clinical authorities or medical society, protecting the privacy of the patient, reported the suspected violation to the respected authorities, confront the people who are involved in the ethical violation, and report the
conduct to the state licensing board (Sermo, 2023). Conclusion
In conclusion, it is important to be aware of the different stakeholders and the impact they
provide in the healthcare organization. Creating a safe and comfortable work environment for these professionals by establishing organization, clear communication, respect, and tools for success will also create better care for the patients and develops a win-win situation. In addition, being aware of patient care and avoiding ethical dilemmas also plays an important role in creating a safe workplace and quality care.
References Frezza, E. E. (2019).
Medical ethics: A reference guide for guaranteeing principled care and quality
. New York, NY: Productivity Press. ISBN-13: 9781138581074
KnowledgeHut. (2023, March 14). How to manage stakeholders expectations? (8 powerful tips).
from https://www.knowledgehut.com/blog/project-management/8-tips-for-managing-
stakeholder-expectations Sermo, T. (2023, March 27). Identifying and navigating ethical issues in Healthcare
. Sermo. from https://www.sermo.com/resources/ethical-issues-in-healthcare/
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