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1 Interview Report: Healthcare Facility Manager Student Name Affiliation Course Professor Name Date

2 Interview Report: Healthcare Facility Manager Introduction Healthcare administration plays a crucial part in maintaining the efficient operation of medical centers in the complex and continuously changing healthcare business. Christine Hess- Galvan, a healthcare administrator with more than 12 years of expertise in the field, was the subject of an interview for this story. Her educational history, career path, management methods, and styles, as well as the significance of compliance and communication within healthcare administration, are all covered in this study. Her management philosophies, which emphasize communication, teamwork, and stress management, are also highlighted in the study. This interview offers a clearer picture of the training, work history, and managerial skills necessary for success in hospital administration. Educational Background and Career Path: Education has a significant role in the development of a profession in the healthcare industry. A vice president of operations at a healthcare facility named Christine Hess-Galvan was interviewed, and it came out that she had a bachelor's degree in healthcare administration from Texas State University. Her educational experience has considerably aided her ability to appreciate the complexities of the healthcare industry and successfully navigate the challenges of running a healthcare facility. According to the United States Bureau of Labor Statistics (BLS), a bachelor's degree in healthcare administration is an entry-level requirement for many managerial positions in the healthcare industry (BLS, 2023). Indeed, the BLS projects that employment in healthcare management will grow 32% between 2019 and 2029, far faster than the average for all occupations.

3 The necessity for qualified healthcare managers to oversee the provision of such services, as well as the rising demand for medical care, both contribute to this rise. In addition, Hess- Galvan has a grounding in healthcare policy, medical care systems, healthcare finance, healthcare ethics, and law as a result of her educational background. These are all vital fields of expertise for healthcare managers, which equips them to make morally conscious decisions (Greenberg, 2020). Hess-Galvan has been able to manage the difficulties of operating a healthcare center and traverse the complexity of healthcare delivery because of these areas of expertise. Hess-Galvan's work path has been just as important to her success as a hospital administrator as her schooling. She began working for the company as an intern in 1999 and eventually rose to the position of VP that she currently occupies. Her awareness of the organization's values, regulations, and practices, as well as the requirements and worries of the staff and patients, has been much enhanced by this experience. Hess-Galvan's job choices have been influenced by her own life events and educational background. Her mother worked as a nurse when she was young, which inspired her choice to get into the medical field. She discovered that healthcare managers were permitted to pursue their enthusiasm for healthcare without being nurses themselves since they were not required to have a degree in nursing especially to be a member of the business. Employers place a high value on the healthcare background, according to studies (BLS, 2021). This is especially true of roles in healthcare administration. Indeed, the BLS states that jobs in healthcare management frequently call for several years of expertise in the administration of healthcare or similar fields (BLS, 2021). Hess-Galvan's experience working for the company has equipped her for the rigors of her present position and provided her with a distinctive viewpoint on the difficulties of running a healthcare center. Hess-Galvan has succeeded as a

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4 hospital administrator in large part because of her educational journey and work path. Her experience inside the company has equipped her for the challenges of running a hospital institution, and her undergraduate degree in healthcare administration has provided her with a grounding in the domains of expertise that are essential for success in healthcare leadership. Management techniques and styles. Christine Hess-Galvan, the manager, spoke about her management philosophy and methods throughout the interview. She claims that maintaining an open-door policy, keenly listening to as well as engaging with staff members, and prioritization of work following deadlines as well as metrics are all aspects of her approach to leadership. Accordingly, such a policy is effective in maintaining a direct interaction and communication between managers and other staff (Okpala, 2023). The effectiveness of communication and task prioritizing may improve results in healthcare organizations, according to studies that support this strategy (Men & Yue, 2019). Hess-Galvan also emphasized encouraging harmony among staff members and organizing team-building activities. According to a study (Mutonyi & Lien, 2020), encouraging strong connections and team cohesiveness can improve job satisfaction as well as performance among healthcare personnel. Accordingly, such kind of leadership empowers, among workers, innovative outcomes. Hess-Galvan claimed that she takes a few steps back, maintains her composure, and gives constructive criticism and novel suggestions while addressing tense circumstances. This strategy is consistent with stress management research highlighting the value of relaxation methods, optimistic thinking, especially problem-solving skills to reduce stress. Hess-Galvan also underlined the necessity of constant contact and follow-up between different

5 departments in the hospital to address problems and guarantee legal compliance. This is corroborated by research that emphasizes how crucial it is for healthcare professionals to collaborate and communicate effectively to enhance patient outcomes (Wei et al., 2020). Hess-Galvan also emphasized the significance of monitoring changes in metrics and analyzing the effectiveness of healthcare policy to evaluate the standard of care. This strategy is in line with studies that recommend utilizing quality improvement metrics to assess and enhance healthcare outcomes and procedures (Braithwaite et al., 2014). The manager's general administration techniques and approaches are consistent with the most recent findings on efficient leadership and management techniques in the healthcare industry. Hess-Galvan strives to offer the greatest treatment to patients while fostering a happy work environment for staff by placing a high priority on communication, teamwork, management of stress, compliance, as well as quality improvement. Compliance and communication. Healthcare administrators must be skilled communicators to guarantee that regulations and standards are followed, which is crucial for communication as well as compliance. Communicating effectively, is essential for guaranteeing adherence to infection control procedures in healthcare settings. Christine Hess-Galvan, a hospital administrator, makes it a point to prioritize communication by keeping doors open, paying attention to staff members' needs and grievances, and following up through in-person encounters. Healthcare managers must keep up with changes in laws, rules, and regulations to comply with new legislation. Hess-Galvan ensures compliance by keeping up-to-date with fresh protocols as well as laws through a particular group within the establishment that makes her up- to-date on changes or advancements that are required. She also ensures the organization offers

6 the best quality service by working collaboratively, communicating everything that is needed, as well as constantly running numbers to establish the rate of success. To gauge the healthcare policies' success, administrators might employ data-driven strategies to analyze the way such policies have affected patient care. Through monitoring shifts in patient results, readmission rates, as well as other metrics, managers may determine if the policies are fruitful or if any improvement needs to be done. In her position as an administrator in the healthcare sector, Hess- Galvan utilizes similar approaches by running numbers monthly, comparing everything that has changed, and recognizing any necessary improvements. To answer the inquiry regarding how healthcare administrators, stay up-to-date with new laws and regulations, recent research conducted by Jason Goh and Erwin Loh (2019) emphasizes the significance of being well-informed about modifications in healthcare policies to ensure adherence. The research revealed that administrators should participate in professional development activities, such as attending workshops and conferences and engaging in online forums to keep themselves updated about the most recent policies and regulations. Additionally, administrators should establish communication networks with colleagues and regulatory agencies to gain a comprehensive understanding of the regulations. The necessity of teamwork and communication across employees to guarantee excellent care delivery to both patients and workers is underlined by Christine Hess-Galvan. Recent research by Shemtob et al. (2022) provides data supporting this strategy by proving that excellent cooperation and communication are vital when offering excellent quality healthcare services. The study emphasizes the value of open communication and teamwork among healthcare professionals to improve patient outcomes and lower medical mistakes. The study contends that encouraging a cooperative work environment and open communication lines can enhance patient

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7 satisfaction and yield high-quality care. Additionally, good communication can ensure adherence to rules and guidelines in the healthcare industry, which is essential for providing high-quality care. Lastly, healthcare managers should encourage innovation by putting fresh concepts into practice that enhance patient care. Hess-Galvan effectively introduced a monthly structure to notify personnel of current events, changes made, issues that happened, and actions taken to rectify them. This strategy enhanced the organization's level of care while reducing the likelihood of similar occurrences in the future. effective communication, compliance with rules, data-driven analysis, in addition to innovation are all vital parts of a successful healthcare manager's position. Healthcare executives like Hess-Galvan can enhance patient outcomes and the standard of care delivered by their organizations by giving priority to these areas. Innovation and Future Goals. According to the interview, Christine Hess-Galvan an accomplished healthcare executive, has worked for the company for over 12 years. Her love for healthcare management was inspired by her mother, a nurse who wanted to contribute to the community by enhancing the standard of care and setting up pop-up clinics. Hess-Galvan works to keep her staff together and on good terms with one another by keeping an open-door policy, listening to them, and communicating with them. Hess-Galvan collaborates with her coworkers, communicates effectively, and ensures they stay up to date with new rules and regulations to maintain compliance and ensure the business provides the best possible treatment to its patients and staff. Additionally, she runs financial reports every month and compares the alterations and advancements made to determine the effectiveness of healthcare policies within the company.

8 A recent study found that to enhance healthcare delivery systems continuously, healthcare managers have to embrace innovation and harness technology. They should look for methods to boost access to care, lower healthcare costs, and enhance patient outcomes. The ultimate objective of healthcare systems is for healthcare managers to improve healthcare outcomes. Technology may significantly enhance healthcare delivery structures, as demonstrated by Hess- Galvan's creative proposal to introduce monthly formats for keeping everyone aware of what is occurring, improvements that have been made, events that have happened, and how these can be avoided. Hess-Galvan makes sure that everyone stays apprised of their tasks and responsibilities by routinely engaging with staff and keeping everyone up to date on the newest developments, improving patient care results. Healthcare managers must embrace technological advances. Hess- Galvan is a great example of how healthcare administrators may enhance healthcare outcomes because of her creative ideas and emphasis on open communication and cooperation. Her commitment to healthcare management and her desire for enhancing healthcare outcomes should be noted by future healthcare professionals. In conclusion, Christine Hess-Galvan's interview gave me some insightful ideas on what it takes to be an administrator in the healthcare field. She organizes her workload in a prioritized manner by coming up with a strategy, concentrating on KPIs and deadlines, and cultivating strong bonds with team members. She maintains current knowledge of new rules and regulations, and she places a high priority on communication and compliance. Hess-Galvan is dedicated to offering both staff and patients the highest caliber of care, and it uses monthly running figures to assess the effectiveness of its healthcare initiatives. Her creative solutions have elevated the organization's standard of care, and she has aspirations of advancing to a more senior position in

9 the future. She counsels aspiring healthcare professionals to continue their education and remain abreast of developments in both fields.

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10 References Braithwaite, J., Marks, D., & Taylor, N. (2014). Harnessing implementation science to improve care quality and patient safety: a systematic review of targeted literature. International Journal for Quality in Health Care , 26 (3), 321-329. Greenberg, N. (2020). Mental health of health-care workers in the COVID-19 era. Nature Reviews Nephrology , 16 (8), 425-426. Goh, J., & Loh, E. (2019). Health Systems and Policy. Textbook of Medical Administration and Leadership , 63-70. Hess-Galvan, C. (2023). Interview with a Healthcare Manager. Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effect of internal communication and impact on employee supportive behaviors. Public relations review , 45 (3), 101764. Mutonyi, B. R., Slåtten, T., & Lien, G. (2020). Empowering leadership, work group cohesiveness, individual learning orientation and individual innovative behaviour in the public sector: empirical evidence from Norway. International Journal of Public Leadership , 16 (2), 175-197. Okpala, P. (2021). Addressing power dynamics in interprofessional health care teams. International Journal of Healthcare Management , 14 (4), 1326-1332. Shemtob, L., Good, L., Ferris, M., Asanati, K., & Majeed, A. (2022). Supporting healthcare workers with work related stress. bmj , 379 .

11 US BLS. (2023). Medical and Health Services Managers. Bureau of Labor Statistics. https://www.bls.gov/ooh/management/medical-and-health-services-managers.htm Wei, H., Corbett, R. W., Ray, J., & Wei, T. L. (2020). A culture of caring: the essence of healthcare interprofessional collaboration. Journal of interprofessional care , 34 (3), 324- 331.