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Module name: Exploring the Key Elements in Healthcare Leadership
Assignment name: Leadership and Management theories within health and social care
Tutor’s name:
Exploring the Key Elements in Healthcare Leadership 2
Table of Contents
Introduction
...................................................................................................................
4
Differentiating responsibilities of Manager and Leader
................................................
6
Issues in the health and Social care system of the UK
................................................
8
Assessment of Leadership and Management Theories in Healthcare
........................
9
Leadership Theories
................................................................................................
10
Transactional leadership Theory
.........................................................................
10
Advantages and disadvantages of Transactional leadership thoery
...................
11
Transformational leadership
................................................................................
12
Advantages and disadvantages of transformational leadership theory
...............
14
Management Models/Approaches
..........................................................................
15
Traditional Pyramidal Organisational Structure
...................................................
16
Advantages and disadvantages of Traditional Pyramidal Organisational
Structure
...............................................................................................................
17
Scientific Approach
..............................................................................................
18
Advantages and disadvantages of Scientific Approach
.......................................
20
The Implication of Leadership and Management Models and Theories
....................
22
Human factor
...........................................................................................................
25
Education - Workforce
.............................................................................................
28
Commissioning - Service Provision
.........................................................................
30
Conclusion
..................................................................................................................
31
Suggesting the Most Effective Theory
........................................................................
32
References
..................................................................................................................
35
Page 2 of 43
Exploring the Key Elements in Healthcare Leadership 3
Table of figures
Figure 1: Issues faced in the healthcare sector of the UK
...........................................
8
Figure 2: Transactional leadership
.............................................................................
11
Figure 3: Transformational leadership
........................................................................
14
Figure 4: Traditional Pyramidal Organizational Structure
..........................................
17
Figure 5: Scientific Approach
......................................................................................
20
Figure 6: Effective implications of transformational leadership model in healthcare. 22
Figure 7: Transformational leadership theory
.............................................................
33
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Exploring the Key Elements in Healthcare Leadership 4
Introduction
The standard of care delivered, the results for patients, and the general efficiency
within healthcare institutions are all significantly impacted by management and
leadership. Both leader and manager serve as crucial components in the health and
social care field. This particular essay will explore numerous theories as well as
paradigms of management and leadership (
Nedelko and Potocan 2021
). This
enables one to discover the way they apply to the distinctive and intricate
environment of social and behavioural health by providing a thorough critical
examination. In order to guarantee the execution of outstanding services, managerial
and leadership positions within organisations, particularly healthcare services, are
crucial. Various National Health Service (NHS) facilities encounter multiple
challenges, which frequently result from insufficient leadership techniques
(Decuypere and Schaufeli, 2020). In order to provide light on the crucial role they
play in overcoming these issues, this study will examine the effectiveness of
management techniques as well as theories inside the broader setting of healthcare
institutions. The essay will emphasise national rules that have sparked substantial changes
across healthcare agencies as it negotiates the landscape of healthcare's reaction to
the epidemic (
Shahid et al., 2019
). On certain unique occasions, these principles
work as drivers for advancement and transformation within medical techniques. The
persistence of leadership principles across many departments, which promotes
holistic improvement in the psychological well-being of both healthcare professionals
and patients, is essential for a successful investigation. These values are
distinguished by their adaptability and understanding, serving as powerful motivators
that improve workplace efficiency and promote an atmosphere of wellness in the
healthcare industry (
Monje-Amor et al., 2020
). In the United States, initiatives
relating to healthcare leadership have proliferated throughout the twenty-first
century. Leaders must immediately enforce requirements to foresee the future,
redirect resources, evaluate performance using technological advances, and foster
an evidence-based medical service for all individuals, possibly more than ever
previously (
Sulieman, 2019
). The availability and cost of thorough, high-quality
health care throughout preterm to hospice services continues to be significantly
Page 4 of 43
Exploring the Key Elements in Healthcare Leadership 5
impacted by technical, socioeconomic, social, and economic factors. In the next ten
years, it will be necessary to make significant changes to the whole healthcare
system and provide innovative management. This can support complying with the
requirements of the public's overall wellness and standard of living.
The backdorund of the essay states that to operate effectively, healthcare and social
care organisations have managerial and leadership skills. Successful management
is essential for leading teams, reaching important decisions, and accomplishing
organisational goals in this industry. Similarly, management ensures that financial
assets are used wisely, procedures are simplified and focus on the fact that patients
and service users can receive high-quality care. As a prelude to an in-depth
examination of "leadership and management theories" within "health and social
care", including an emphasis on "human factors", "education", as well as "clinical
delivery", is a vital aspect. Enhancing emotional intelligence as well as the level of
emotion is a result of successful management within the healthcare industry
(
Benmira and Agboola, 2021
). When faced with difficult and troublesome
circumstances, these characteristics become important instruments for handling
complicated issues and coming up with answers. Following the direction of skilful
managers and leaders, the concrete implementation of prudent choices becomes
possible, resulting in the improvement of abilities as well as productivity throughout
healthcare institutions (
Dirani et al., 2020
). The complex problems facing the NHS
and specialised fields like "neurorehabilitation". In a healthcare system that is always
changing, they offer the structures and resources required for successful leadership,
efficient utilisation of resources, enhancement of quality, and the provision of patient-
centred care. Healthcare executives may improve outcomes for patients and the
efficiency of the healthcare system by using such models and ideas.
The rationale of the study reflects the importance of successful leadership and
management for assessing the standard of healthcare services as well as the results
for patients justifies investigating leadership as well as management theories in the
setting of social and medical care, involving their effects on interpersonal factors
along with education. Patient satisfaction, as well as medical results are closely
correlated with successful management and leadership (
San Juan et al., 2021
).
Patients obtain superior treatment when healthcare organisations are successfully
led as well as managed, which subsequently in turn increases contentment and
improves people's overall well-being. Patient satisfaction and health performance are
Page 5 of 43
Exploring the Key Elements in Healthcare Leadership 6
closely correlated with successful managerial and leadership skills (Bolden et al.,
2023). Patients obtain excellent treatment when healthcare organisations are
successfully led and controlled, and this in turn increases contentment and improves
people's general health. Professional healthcare executives and administrators may have an indirect impact
on patient rates of mortality (
Bailey and Burhouse, 2019
). They can reduce negative
outcomes and patient mortality by fostering an expectation of safety, improving
surgical techniques, and ensuring the competency of healthcare professionals. It has
been recognised that there is a prevalence of diverse issues in the healthcare sector
which has intensified the need for leaders and managers (Monje et al., 2020). But
both the concept is distinctive and cannot be regarded as one. Helping a group of
people to become inspired constitutes one of a leader's main duties. This entails
assisting people to feel confident, achieving their goals, and appreciating their work.
Staff members who are more committed are more inclined to provide superior patient
care. Increased care quality results from inspired healthcare personnel who are
devoted to their line of work (
Alqahtani et al., 2021
). Individuals receive quality
treatment by obtaining treatment from a team of professionals who are committed to
their well-being.
Differentiating responsibilities of Manager and Leader From the aspect of the healthcare sector, leaders and managers play
complementary yet distinct roles in order to ensure the effective quality and
functioning of healthcare facilities. Although the roles of leaders and managers
overlap with each other, there are some key differences among their particular
responsibilities that make them apart from each other (Tomlinson and Imbeau,
2023)
. In order to recognize the responsibility of managers, it has been found that
they are mainly responsible for operating day-to-day functions for conducting various
types of healthcare facilities. On the other side, healthcare leaders are mainly
responsible for guiding and inspiring their teams to acquire the goals or shared
vision. In this regard, it has been found that
resource allocation
can be considered
one of the prime responsibilities of healthcare managers (Boselie et al
., 2021)
. They
are involved with allocating proper resources effectively for maintaining staffing
levels, equipment procurements and managing budgets. In this context, the
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Exploring the Key Elements in Healthcare Leadership 7
managers must provide the assurance that the healthcare sector performs within
specific budget restrictions at the time of providing the healthcare services. On the
other hand, one of the prime responsibilities of healthcare leaders is to set the
strategic direction and vision
of the healthcare organisation. Leaders determine long-
term objectives and goals by concentrating on enhancing the patient experience and
overall outcomes (van Assen, 2020)
. Moreover, Managers in healthcare sectors concentrate on optimising the procedures
by ensuring that the overall flow of the organisation is effective in terms of providing
patient care and services. This includes improving and monitoring the operational
attributes and functionalities of healthcare services. In contrast, providing motivation
and inspiration
can be considered another prime responsibility of healthcare leaders
(Zhao et al
., 2019)
. In order to foster a proper sense of dedication and purpose, the
leaders of the healthcare sector empower their whole team to convey patient-centred
and compassionate care. In this context, it has also been found that supervising
the
staff is one of the key responsibilities of the healthcare managers for overseeing
healthcare experts as well as professionals. In order to perform the organisation's
functions, managers supervise the staffing decisions by addressing all types of
identified issues. For this purpose, they are also accountable for building positive
working circumstances seamlessly (Meredith et al
., 2020)
. On the other hand, the
promotion of effective collaboration and communication among healthcare experts or
professionals is another type of significant liability of the leaders. In terms of
enhancing patient care, they encourage open dialogue and interdisciplinary
teamwork more effectively. As Patient satisfaction and health performance are
closely correlated with successful managerial and leadership skills, the effectiveness
of management and leadership play an important role. Along with this, it has also
been found that patients gain excellent treatment when healthcare organisations or
healthcare experts successfully control their overall system, and as a result, this, in
turn, increases contentment and improves people's general health (Oleribe et al.
,
2019)
. Analysing the different roles and responsibilities of leaders and managers in
the healthcare sector, it has been found that nowadays, their significance and
understanding have been strongly underscored by ongoing developments as well as
demands found in this particular sector. For instance, the COVID-19 outbreak
has
emphasised the critical significance of efficient management and leadership in
healthcare (Kerr et al
., 2019)
. Page 7 of 43
Exploring the Key Elements in Healthcare Leadership 8
Issues in the health and Social care system of the UK
The healthcare system of the UK has encountered various types of issues or serious
challenges that have vital interference with both the services or facilities of patient
care as well the overall sustainability of the healthcare system (Wong et al., 2020)
.
Among all the others, the major issues that have drastically impacted the National
Health Services of the UK are discussed below- Staff shortage and chronic underfunding: Currently, the UK healthcare sector is encountering serious challenges regarding
chronic underfunding. In this regard, it has been found that these issues strongly
lower the levels of nurses, doctors and other healthcare experts related to enhancing
healthcare demands (Oleribe et al.
, 2019)
. In terms of mitigating the healthcare
complexities, the issues regarding proper funding also impose various types of
obstacles which are aligned with the retaining and recruiting of skilled staff within the
healthcare organisation. Page 8 of 43
Exploring the Key Elements in Healthcare Leadership 9
Figure 1: Issues faced in the healthcare sector of the UK (Source: Zhao et al
., 2019
)
Employee turnover rate:
The “
National Health Services” of the UK encounter an exceeding turnover rate of
the employee, which is partially an outcome of the aforementioned staff shortage
and underfunding. Analysing the current data, it has been observed that the overall
turnover rate of the employee has increased b
y 41.5% in 2023
in the UK (
Rodriguez
et al.
2020)
. In this regard, it has been found that high turnover hindered the
continuity and overall effectiveness of care due to the additional impulses that have
been faced by the remaining workers of the healthcare. In this way, the high turnover
rate of employees is responsible for raising dissatisfaction within the organisation at
the time of providing healthcare facilities. Treatment costs and rising demands: Due to the increasing predominance of chronic disease, technological improvements
in the medical sector and the ageing population, the healthcare system of European
countries experiences rising demands. These factors, merged with the emerging
cost of pharmaceuticals and healthcare technologies, impose immense forces on the
financial sustainability of the systems. Over the last few years, it has been found that
the overall cost of the treatment rose by 53.1%, which hindered the healthcare
facilities of this sector. Cost-of-living and health inequalities:
Health inequalities continue in the country of the UK, resulting in several types of
critical issues as well as disparities in accessing health care. Those identified
disparities are associated with several types of socioeconomic factors, which make it
critical for providing effective healthcare facilities (Wong et al.
, 2020)
. Along with this,
the emerging cost of living, involving basic and housing necessities, can facilitate
these inequalities found in the healthcare sectors by limiting the ability of the
individual to follow proper treatment plans or afford effective care. In this regard, an
efficient manager or leader in this particular healthcare sector must concentrate on
optimising the procedures by ensuring that the overall flow of the organisation is
effective in terms of providing patient care and services (
Wu et al., 2020
).
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Exploring the Key Elements in Healthcare Leadership
10
Assessment of Leadership and Management Theories in Healthcare
The healthcare environment is categorised as complicated and dynamic. It
experiences several issues due to its specific characteristics. Such problems
generally involve the internal pressure that has been raised from the growing
demand for accountability and transparency, and the growing influence of multiple
stakeholders, like the social and political groups, who have invested a strong interest
in this sector (Ayeleke et al
., 2018). The significance of a developed healthcare
sector should be a major priority, where various challenges faced by the sector need
strong leadership approaches to be addressed in an effective way. Additionally,
effective healthcare management theories are also considered to be crucial to
shaping the organisational culture and driving reform establishment in these sectors.
In the era of the 21st century, there has been an exceeding demand for enhanced
health systems followed by an exceeding burden on the health system. This has
triggered the need to go through the concepts of health leadership and management
due manage the transition Thus, several leadership and management theories will
be discussed below with the involvement of major healthcare concerns.
Leadership Theories There are many leadership models of which two most effective leadership models
are considered, as these theories support in mitigating the issues related to the
healthcare unit. These are mentioned below.
Transactional leadership Theory Transactional leadership mostly focuses on the achievement of particular goals
considering a system of punishment or rewards. In the healthcare sector, this
leadership theory is significant for emphasising efficient operations, performance
development and risk management (
Sabbah et al., 2020
). In this regard Mekonnen
and Bayissa, (2023) have opined that transaction leaders can often excel to assure
efficiency to the day-to-day healthcare operations; for instance, a healthcare leader
with the involvement of transaction leadership might enforce certain protocols for
error reduction, safety assurance and medication administration. Chronic
underfunding of social and health care is another great concern in the UK health
management system. Showing consent Richards, (2023) has stated that insufficient
Page 10 of 43
Exploring the Key Elements in Healthcare Leadership
11
funding puts an immense pressure on the health care facilities, leading to
overwhelmed medical staff and longer waiting times. In this case, transactional
leadership can help to allocate resources effectively. For instance, transaction
leaders have the ability to establish clear financial and budgeting accountability
mechanisms to ensure effective and responsible fund utilisation. On the other side,
the model of transactional leadership emphasises relationships between the person
in charge and the followers. Punishments and rewards serve as a motivator for
healthcare professionals and physicians. Resource allocation is given a priority by
transactional executives to improve healthcare delivery's efficacy and effectiveness.
This entails controlling spending, optimising the number of employees, and ensuring
that the essential tools and supplies for healthcare are accessible. Figure 2: Transactional leadership
(Source: Sabbah et al
., 2020 )
Advantages and disadvantages of Transactional leadership thoery It is regarded that in order to understand the implementation of transactional
leadership theory, healthcare professionals must consider the advantage and
disadvantages of this leadership style. This leadership style mostly focuses on
managing the role and expectations in an organised manner among the leaders and
Page 11 of 43
Exploring the Key Elements in Healthcare Leadership
12
employees. Yet some of the advantages and disadvantages are faced by healthcare
units. Advantages Disadvantages ●
Specific
standards
and
requirements are established for
their employees by transactional
leaders who excel in the
healthcare sector (
Nickerson,
2023.)
. The clarity, as mentioned
above, reduces uncertainty as
well as the possibility of mistakes
in patient care by assisting
healthcare
workers
in
understanding their roles and
duties (
Almheiri et al.
, 2022)
.
●
A disciplined, orderly workplace
is encouraged by transactional
leadership.
This
organised
strategy helps improve the safety
of patients as well as compliance
with regulations in the healthcare
industry, wherein accuracy and
commitment to procedures are
vital (
Anwer et al
., 2022)
.
●
Transactional
executives
frequently
place
a
strong
emphasis on adherence to rules
and regulations already in place.
This has the potential to be a big
benefit in the healthcare industry,
where
compliance
with
regulations is essential for patient
●
The main sources of motivation
for transactional leaders are
outside
factors,
including
incentives and penalties. This
strategy could result in lower
employee engagement as well as
employment pleasure in the
healthcare industry, wherein
intrinsic drive and a feeling of
responsibility are crucial (
Ahmed
Iqbal et al.
, 2021)
.
●
Although they possess an the
opportunity to enhance the
treatment of patients, new
practices, technology, or ideas
may be met with resistance or
hesitation
by
transactional
leaders (
AlOwais, 2019)
. The
inability
of
healthcare
organisations to readily adjust to
changing conditions in healthcare
may be caused by this reluctance
to change.
●
Transactional leaders could be
resistant to transformation or take
a long time to adopt novel
procedures, tools, or medical
paradigms. This makes it more
difficult
for
healthcare
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Exploring the Key Elements in Healthcare Leadership
13
safety.
organisations to keep up with
changing market trends.
Transformational leadership
Transformational leadership mostly highlights the achievements of high-level
personal growth and performance through motivating and inspiring followers. In the
healthcare sector, this leadership can help the leaders to develop team collaboration.
Considering the statement Hlavka, (2020) has stated that transformational leaders
make a culture of collaboration among the healthcare staff. This can lead to more
effective coordinated care for the patients. It has been found that exceeding
employee turnover rate is increasing significantly in the UK, where the impact of
such turnover has negatively impacted the healthcare sector. In this context, Ortega
Silva, (2020) has stated that transformational leaders are capable of establishing a
culture that rewards and values creative problem-solving, possibly leading to process
development that decreases employee dissatisfaction and stress. The probable
future of health care in the UK may be compellingly envisioned by transformational
leaders. Enhancing patient outcomes, expanding access to treatment, and
guaranteeing the long-term viability of the healthcare system ought to constitute the
main goals of this vision. Thus, it can be stated that with the involvement of such
leadership, it will be possible for the leaders to ensure an effective healthcare
environment with the involvement of efficient healthcare staff. According to research
Silva, (2020), transformational leadership behaviours are related to both inner and
extrinsic characteristics of nurses' preparedness for shifts within the healthcare
business. Page 13 of 43
Exploring the Key Elements in Healthcare Leadership
14
Figure 3: Transformational leadership
(Source: Ortega Silva, 2020
)
Advantages and disadvantages of transformational leadership theory This leadership highlights creating inspiration and motivation for the employees
based on increased potentiality. This results in improving the health organisation
management (Wang et al.
, 2022). As with various sectors, there are benefits and
drawbacks to transformational leadership within the healthcare industry. Here are
some particular benefits and drawbacks of using transformational leadership in the
healthcare industry.
Advantages Disadvantages ●
Increases employee motivation
based on which every healthcare
employee
rebuilding
their
encouragement to overcome the
challenges (
Wang et al
., 2022)
. ●
This
also
allows
an
●
The dependency of employees
increases in the healthcare unit.
In this case, the confidence level
of the employees is reduced in
the organisation (
Ghori et al
.,
2022)
.
Page 14 of 43
Exploring the Key Elements in Healthcare Leadership
15
interdisciplinary approach to
achieve the desired result. ●
This leadership format also
protects from reacting and
engaging the staff to understand
the initial cause of the health-
related issue (
Jermsittiparsert,
2020)
.
●
This
also
allows
the
implementation of creativity and
innovation among the employees
to generate new initiatives to
improve health issues. ●
The team management is made
effective, making the team work
more collaborative in nature. This
enhances the teamwork in the
healthcare unit (
Bwalya, 2023)
.
●
This
leadership
approach
practises personal enhancement.
In the healthcare unit, personal
enhancement
supports
in
understanding the issue-related
emergency issues faced in the
organisation. ●
Healthcare is a profession that is
continually expanding, including
transformational leaders are
frequently better at fostering
creativity and adjusting to
changes related to medical
procedures,
legislation,
and
●
As continuous motivation is
practised in the organisation, this
increases stress and workload,
hampering the outcome of the
healthcare unit.
●
This leadership approach needs
to be revised for the crisis
management situation in the
healthcare organisation (
Badr El-
Deen et al
., 2021)
. ●
Time management in this
leadership needs to be more
manageable,
which
causes
damage to the processing of the
healthcare unit. ●
This approach is too stable in
nature;
it
doesn't
support
changes in the healthcare unit.
This
firm
mostly
requires
adapting changes based on the
situation of the patients (
Lai et al
.,
2020)
. ●
Almost all healthcare settings or
circumstances may be ideal for
leadership that transforms. For
compliance and safety purposes,
a more prescriptive approach to
management may be necessary
in healthcare organisations that
have strict or hierarchical
regulations.
●
Leaders who are transformational
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Exploring the Key Elements in Healthcare Leadership
16
technologies.
●
The
coworkers
of
transformational leaders are
encouraged to take an active role
and participate. Engaged staff
members are greater inclined to
accept responsibility for their
duties, which may benefit
patients
as well as the
organisation.
might be more concerned with
prospective goals and objectives
than with immediate operational
problems. Patient safety as well
as immediate demands are of
utmost importance in healthcare.
Management Models/Approaches
The healthcare sector faces consistent issues that create the ground for constant
reforms and changes. The factors which depict these changes are based on external
or internal criteria (
Moll and Yigitbasioglu, 2019
). In order to create positive control
over these criteria, sustainable management models needed to be adopted to project
the influences within the internal culture. Certain management models have been
selected in this context, ensuring positivity and efficiency in healthcare sectors. It's
important to understand that healthcare constitutes a broad profession involving a
variety of contexts and obstacles, regardless of whether these methods are
successful across numerous healthcare situations (
Weygandt
et al.,
2020
). For
dealing with particular healthcare concerns, hybrid techniques with multiple
specialised theories of management might prove more appropriate in some
circumstances. In the end, the management theory selected ought to be adapted to
the particular requirements and objectives of the healthcare organisation including
the patients it serves (
Mio
et al.,
2020
). Traditional Pyramidal Organisational Structure
Traditional Pyramidal Organizational Structure is meant to be a hierarchical
framework where authority and decision-making flow from the top down, with a
transparent command chain. In the healthcare sector, this structure has historically
been prevalent in large healthcare institutions and hospitals. In this regard, Stein
Backes et al
., (2020) have opined that the pyramid structure gives a transparent
Page 16 of 43
Exploring the Key Elements in Healthcare Leadership
17
reporting hierarchy by making it simple to manage complicated circumstances in
health organisations. For instance, a hospital director or person situated in an
authorised position oversees multiple departments, each with its own staff and
managers. Besides, this Traditional Pyramidal Organizational Structure can lead to
proper task delegation and resource allocations (
Valer, 2021)
. In the healthcare
sectors, this structure makes assurance about giving focus on the clinical care by the
medical professionals while administrative staff manage the non-clinical functions. In
this context, Hirpara and Taylor, (2020) have stated that lower levels of doctors and
nurses have become an issue in the UK healthcare sectors, where this Traditional
Pyramidal Organizational Structure can involve strategic workforce planning to
address and anticipate further staffing requirements (
Chen et al., 2020)
. Senior
executives sit at the top of the pyramidal system, with front-line medical
professionals at its base. This hierarchical structure of authority maintains
responsibility for healthcare results and promotes efficient decision-making. The
personal development and evolution of healthcare workers might not have been
prioritised since transactional leadership can be more task-oriented. Prospects for
skill development and professional growth may be constrained as a result. Figure 4: Traditional Pyramidal Organizational Structure
(Source: Hirpara and Taylor, 2020)
Page 17 of 43
Exploring the Key Elements in Healthcare Leadership
18
Advantages and disadvantages of Traditional Pyramidal Organisational
Structure
Traditional pyramidal organisational models, sometimes known as pyramidal or
administrative structures, offer strengths and problems specific to the healthcare
industry, as well as numerous other sectors:
Advantages Disadvantages ●
"The
pyramidal
structure"
establishes an obvious chain of
authority, including duties and
obligations for every level of
management (
Wang et al
., 2022)
.
The decision-making process and
responsibility may be simplified
as a result of this transparency.
●
Normally, data moves vertically
down an organisation's structure
from top to bottom. This
managerial theory can guarantee
that essential choices and
instructions are successfully
disseminated across the whole
organisation (
Badr El-Deen and
Ali, 2021)
.
●
Professionals are frequently
organised by speciality or
operation,
which
promotes
specialisation and the growth of
competence in certain healthcare
fields. This may result in better
treatment being provided in
certain locations.
●
In a hierarchical framework,
●
Excessive bureaucracy brought
on by organisational structures
may slow down decision-making.
This may be harmful, particularly
in areas related to healthcare
when prompt choices are crucial.
●
The tight structure may prevent
healthcare workers from being
innovative and creative since
smaller-scale staff members may
not have much say in how
decisions are made.
●
Healthcare organisations with
pyramidal
organisational
arrangements may find it difficult
to adjust to alterations in the
needs of patients, technological
advances,
or
healthcare
regulations. Development and
adaptability can be hampered by
a
reluctance
to
alter
(
Jermsittiparsert, 2020)
.
●
Repetition may occur from the
pyramidal structure's use of
numerous tiers of authority in
making
choices.
This
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Exploring the Key Elements in Healthcare Leadership
19
uniform operating practices and
protocols maybe more readily
created and upheld, fostering
uniformity in healthcare practices
(
Wu et al
., 2020)
.
●
The effective distribution of
crucial
assets
like
staff,
equipment, as well as financing
may be achieved with the help of
centralised decision-making.
●
In
healthcare
environments,
where
consistency
and
dependability
are
crucial,
hierarchical systems have a
tendency to be reliable and
predictable,
that
can
be
comforting.
ineffectiveness may result in
higher expenses and lower
production (
Bwalya, 2023)
.
●
Traditional
organisational
systems could put administrative
processes ahead of patient-
centred
treatment.
The
satisfaction of patients may suffer
as a result of this imbalance
(
Yamin, 2020)
.
●
Due to their insufficient capacity
to make choices, staff members
at the lowest tiers of the hierarchy
may
feel
disengaged
or
disenfranchised.
Healthcare
personnel may experience a
decline in enthusiasm and
fulfilment in their jobs as a result.
Scientific Approach The scientific approach in management theory is one of the significant theories that
create a synthesis in the workflow and processes, further creating labor productivity.
The main aim of scientific theory is to improve the efficiency of the workforce.
Camuffo et al., (2020) added that by implementing the methods of the scientific
management models, the business can increase its productivity and efficiency at the
same time. The healthcare sector is one of the largest sectors contributing a huge
share in the economy. In this context, the implementation of the scientific models in
these sectors will prove beneficial for the future. The healthcare business deals with
bulk systems and workflows. In this regard, maintaining efficiency becomes critical to
approval (
Jain
et al.,
2020
). The innate observation skills will help to identify the
issues and derive appropriate solutions. Furthermore, experimenting with detailed
analysis will ensure productivity in the future. Inaccuracy and aspects can be
eliminated completely with the inclusion of the scientific approach methods (
Sarker
Page 19 of 43
Exploring the Key Elements in Healthcare Leadership
20
and Khan, 2013
). Detailed observations, experimentation, and analysis help to
mitigate the inaccuracy. Every doctor-patient interaction and every doctor-patient
contact are distinctive, and each individual has its own characteristics as well.
Workflow, medical space layout, and control of inventory are just a few of the
process-focused issues that might benefit from Taylor's scientific administration
approach.
Figure 5: Scientific Approach (Source: Camuffo et al.,
2020)
Page 20 of 43
Exploring the Key Elements in Healthcare Leadership
21
Advantages and disadvantages of Scientific Approach A scientific approach to medical services, which entails using scientific approaches
as well as concepts to comprehend, identify, and treat health-related problems, has
both benefits and drawbacks. The scientific method is a cornerstone of health care
as well as has several benefits, such as evidence-based decision-making, precision,
and ongoing progress. Nevertheless, it also poses difficulties in terms of the
necessity for appropriate data processing, the number of variables, ethical issues,
and resource constraints. For health to be efficient and moral, these aspects must be
balanced.
Advantages Disadvantages ●
Incorporating
the
scientific
approach
methods
like
observation,
experimentation,
and analysis can derive the
actual issues the workers face,
which further creates obstacles in
maintaining the effective and
timely
delivery
of
outputs
(
Gardeazabal
et al.,
2023
).
●
Harmonious relation between
each individual project and
enhanced productions. The
observation aspects help to
mitigate problems and issues,
further enhancing the bonding
between the workers. ●
The scientific approach is a
process that is duly processed
through detailed observation and
experimentation (
Alrjoub
et al.,
2023
). The control aspects can
be projected efficiently. ●
High costs of implementations.
Small
firms
and
medium
businesses need help to derive
beneficial aspects from this
particular firm in an adequate
manner and process.
●
Creating
efficiency
in
the
workforce
required
certain
changes in task management
and other aspects. This might
project a negative outlook in front
of the whole business workforce
(
Namazi and Rezaei, 2023
). ●
The constant control disrupts the
workers'
behaviour,
further
facilitating reduced business
productivity.
●
It has been regarded that
implementing this model tends to
demotivate
staff
by
over-
pressuring. Continuous scrutiny
can demotivate aspects within
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22
●
The scientific method may be
used by healthcare organisations
to continuously evaluate and
enhance their procedures and
methods. Improved patient care,
greater safety, and more effective
processes are the results of this.
the workforce, further reducing
productivity (
Hariyati et al.,
2023
).
●
It can be time, money, as well as
labour-intensive
to
conduct
scientific studies and gather data.
This can occasionally restrict its
use, particularly in hospital
settings with limited resources.
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The Implication of Leadership and Management Models and Theories Figure 6: Effective implications of transformational leadership model in
healthcare
(Source: Lai et al., 2020)
Leadership and management theories and models in the healthcare systems play an
important role in outlining the ways that most of the organisation architects structure, guide,
and operate their processes. The main importance of healthcare leadership and
management is to improve the quality of care. Transformational leaders in the healthcare
sector inspire and motivate all the staff members to do their best and help to ameliorate
healthcare organisations’ profitability (Lai et al., 2020). Similarly other models od leadership
and management also have cosnderble role in terms of handling issues of healthcare. All the
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Exploring the Key Elements in Healthcare Leadership
24
models and theories that are used in this sector provide effective frameworks and guidance
to realise and practice management and leadership. With the assistance of these models
and theories, leadership usually entails improving, sustaining, or transforming strategic
directions in simple or complex, small or large organizations (
Yamin, 2020
). Some of the
important implications of the leadership as well as management models are
Effective decision-making: Implications of different leadership and management
models emphasise the significance of various rational decision-making processes
(
Almheiri and Omar, 2022
). All these models and theories assist managers and
leaders in making important, informed decisions in the vicinity of considering so
many important factors like risk assessment, cost-benefit analysis, and SWOT
analysis. Effective decision-making will help the neurorehabilitation team improve
patients' emotional, physical, and social quality of life (
Anwer et al., 2022
). Leadership styles: In the healthcare sector, different leadership styles and theories
like transactional leadership, transformational leadership, as well as servant
leadership propose insights into many leadership styles that deeply impact on
organisational activities and culture (
Almheiri and Omar, 2022
). It has been noticed
that leaders can easily adapt their styles depending on current situations and the
requirements of their teams. Effective leadership is always integral to the standard of
the healthcare system. Organisational structure: It proposes different structures for the organisations.
Traditional models highlight a top-down approach in the company of a clear chain of
organisational improvements. Selected organisational culture determines the flow of
manners and streams to empower delegations and responsibilities to acquire
organisational goals (
Decuypere and Schaufeli, 2020
). Implications of leadership and
management models help to foster the processes of organisational innovation and
strengthen the standards of decision-making to enhance cross-organised
collaboration. In the neurorehabilitation team, perfect organisational structure is very
important because it has been noticed that the leadership and management model is
the most famous gold standard for the team (
Benmira and Agboola, 2021
). Motivation and employee engagement: Different leadership and management
theories like “
Maslow’s Hierarchy of needs
”, “
Self-determination theory
”, and
“Herzberg’s two-factor theory” provide insight into the ways which lead the ways that
the leaders create to make the workplace environment more motivating (
Alqahtani et
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25
al., 2021
). In this proposed case, employee engagement is required to implement
effective strategies to create a better effective work culture and improve the quality of
care to the neuro patients. Change management: It has been noticed that different types of change
management models, like “Kotter’s 8-step model, Lewin’s Change Management
Model, etc. propose a structured approach to monitor organisational changes.
Change management is one of the most important leadership lessons, and an
experienced leader has learned about organisational change management from
various past experiences (
Camuffo et al., 2020
). Conflict resolution: Leaders and managers can use conflict-resolution-related
models in order to perfect conflict resolution strategies (
Figueroa et al., 2019
). For
instance, in the neurorehabilitation team conflict management is an effective step for
the management teams and leaders otherwise if any conflicts have been raised, it
creates difficulties in the organisation. Continuous improvement: Different types of management models like ‘
Six Sigma’,
‘TQM Model (Total quality management model)’,
etc., always focus on regular
improvement as well as mitigating all the possible barriers (
Teame et al., 2022
).
Organisational efficiencies and standards are enhanced through continuous
improvement. On the other hand, it can also be said that continuous improvement
proposes a sustainable approach towards enhancing the quality of care along with
good patient outcomes (
Specchia et al., 2021
). Ethical leadership: It emphasises the significance of moral values, principles, and
ethics in healthcare leadership. All healthcare leaders who are heeded by ethical
leadership principles can develop integrity, trust, and a positive organisational
environment (
Stein Backes et al., 2022
). In the neurorehabilitation team, it helps to
create a psychologically safe, secure, and positive work atmosphere for all the
healthcare staff. Cultural and global considerations
Leadership as well as management models, have been considered to focus on the
effectiveness of different management and leadership practices (
Stein Backes et al.,
2022
). There are so many cross-cultural models that help leaders plot a route to the
challenge of guiding diverse teams within the globalised world. Page 25 of 43
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26
Human factors, change management, emotional intelligence, education, and
commissioning are just a few of the aspects of healthcare that have profound
implications for different leadership as well as management models and theories,
involving "transformational and transactional leadership", "situational leadership, and
traditional pyramid management". Let's investigate these implications in each of
these areas:
Human factor
Human factors play an important role in the implications of management and
leadership theories and models in healthcare organisations (
Nielsen et al., 2019
).
With the assistance of transformational leadership styles, leaders can foster
organisational innovation and focus on bringing about changes that will assist the
organisation in enhancing their business towards the ways of achieving future
success. With encouraging an atmosphere of involvement, enthusiasm, and
cooperation among healthcare workers, transformational leaders can favourably
affect human factors. Improvements in collaboration, interaction, and patient safety
may result from this. Transactional leadership might emphasise following set norms
and processes, which can improve the reliability and uniformity of healthcare
systems while reducing human error. Considering implication of management theory reflects that the main focus of
scientific management concepts is on streamlining and improving procedures. This
may result in more standardised and effective practises in the medical field, possibly
lowering the likelihood of human mistakes. Clear hierarchies and duties may be
emphasised in traditional pyramid theory of management, which can aid in
establishing responsibility for human variables and encourage adherence to set
norms.
Change management: Healthcare organisations continuously focus on improving their activities and
adapting the latest technologies, practices, patients’ needs, and regulations to foster
organisational transformation (
Lundmark et al., 2022
). On behalf of the successful
implementation of leadership theories and models, effective change management is
necessary. It has been noticed that the change management system within the
healthcare organisation fits into the healthcare management and leadership contexts
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27
through facilitating organisational changes, engaging all the relevant stakeholders,
reducing the resistance powers, focusing on training sessions, and skills
development, sustainability, and so on (
Sabbah et al.,
2020
). A change management system helps to understand the organisational changes, plan
changes, and communications changes. These methodologies provide a structured
approach in order to implement many changes and ensure the adaptive capability of
the organisational staff (
Fenta Kebede et al., 2023
). Continuous engagement with
important stakeholders is important for ameliorating organisational effectiveness. In
the healthcare sector, administrative staff, healthcare professionals, external
partners, and clients are the important stakeholders in the change process.
Especially in the healthcare setting, all the staff carefully invest most of their time in
establishing various practices (
Teame et al., 2022
). Leadership and management
theories help healthcare authorities to know the values and importance of different
healthcare-related tools, processes, and technologies. Both training and skill
development plans are involved in it to ensure improved change management
systems in healthcare professionals. All healthcare organisations should have to
ensure the quality of care and patient safety, and both healthcare organisations and
leaders should have to ensure that organisational changes do not follow any
compromises on these (
Verawati and Hartono, 2020
). Besides this, it has also been
noticed that in healthcare, organisational changes most of the time intersect with
different regulatory requirements. By focusing on important people components of the change management system, a
leader can realise the readiness of the organisational changes as well as monitor the
resistance that is unavoidable in the company to any human changes, whether it is
organisational or individual (
Weygand et al., 2020
). Above all, organisational change
exhibits all the human factors that govern organisational changes, like concerns
about organisational competence, loss of face, past resentments, fear of additional
work, etc. (
Abdisalamovich, 2023
). Leaders and managers should be prepared to
take the Initiatives and manage the changes of several emerging challenges like
crises in the public healthcare system. Transformational leaders play the
comprehensive role of excellent agents of change by frequently inspiring and
motivating medical personnel to accept and advance change. They may be crucial at
every level of change management, from comprehension and strategy to execution
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28
and communication. Transactional leaders are probably less likely to spearhead
change, but they may help to make sure that changes are carried out in compliance
with established guidelines and norms.
Considering the emphasis on analysing and developing procedures to effectively
adapt to shifting circumstances, scientific management could provide an organised
strategy for adapting management. It might not, nevertheless, naturally tackle the
social as well as cultural dimensions of transformation. While considering the
“traditional pyramid management theory having the top-down method of change
administration supporting hierarchical management systems, leading to making
choices which are conveyed and carried via obvious channels of instruction, can be
facilitated.
Emotional Intelligence
Emotional intelligence is important during the implications of healthcare management
and leadership theories in the healthcare sector. All healthcare leaders and
managers with high emotional intelligence skills are better trained to easily navigate
difficulties and develop patient-centred treatments. Emotional bits of intelligence are
significant for healthcare management and leadership through following effective
communication, improving conflict resolution, building trust, providing emotional
support, adaptability, and patient-centred care. It has been noticed that healthcare
leaders and managers with high emotional intelligence can effectively interact with
patients, staff, and other stakeholders (
Muharam, 2023
). Having high emotional
intelligence skills, they have experiences of active listening, tailoring communication,
and emphasising with others to fulfil the demands as well as requirements of
individuals. On the other hand, like other healthcare, in neurorehabilitation, trust is a rudimentary
element in the middle of healthcare providers, staff, and patients. Managers and
leaders with high emotional intelligence can develop and maintain trust in the vicinity
by demonstrating empathy, integrity, and authenticity in their communications
(
Specchia et al., 2021
). Trust is important for patient compliance and collaborative
teamwork. Healthcare is such a sector that rapidly adapts to the changes in
regulations and technologies together with treatment modalities. In an effective
leader, emotional intelligence is such a skill that the leaders control their emotions
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29
and help the team members effectively participate in the organisational changes
(
Sabbah et al., 2020
). In the neurorehabilitation team, emotional intelligence should
have to be implied through different experiences, implications of models and theories
in order to develop self-awareness, social skills, self-regulation, etc. Transformational leaders are frequently those who possess great emotional
intelligence. They may be more sympathetic and more able to comprehend the
emotional requirements that motivate their collaborators, which may improve
teamwork as well as worker wellbeing. Transactional leaders could put more
importance on task-oriented management facets and less attention on emotional
intelligence. Individuals can still gain from honing their mental processing abilities,
though.
Emotional intelligence is often not emphasised in scientific management. It is still
possible for administrators to improve their emotional intelligence abilities in order to
more effectively comprehend and help their people. Comparable with scientific
management, conventional pyramid management does not always place a strong
emphasis on emotional intelligence; nonetheless, managers might seek to enhance
team relationships and communication by focusing on the development of these
abilities.
Education - Workforce Education provides the formal learning process that is important in overall
organisational development. During the implication of different healthcare
management and leadership-related theories and models, workforce education is
mandatory to highlight those theories' values and importance (
Hlavka, 2020
).
Otherwise, it creates difficulties for healthcare providers, patients, and staff; leaders
will need to be clear about their duties as well as responsibilities. Training
Workforce training is the process which highlights all the practical skills and
competencies to the individuals to assemble them for tasks and particular job roles
within the organisation. Workforce training can include technical training, vocational
training, etc., based on healthcare organisations' latest technologies, tools, and
practices (
Ahmed Iqbal et al., 2021
). Through proper training, healthcare leaders
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30
would learn how effectively evidence shreds are accumulated, analysed, realised,
and utilised. A transformational leade
r
may place a high priority on their staff'
ongoing education and training. By promoting an environment of learning and
offering opportunities for training and development, healthcare leaders may
encourage worker education. Transactional leaders might make sure that training
and instruction adhere to accepted norms and rules. They may help ensure that the
necessary academic criteria are met.
Induction
Induction is as popular as onboarding, and it is a way of integrating new staff into the
organisation. This is a way of introducing the company's culture and policies,
colleagues and team members, and job-related activities (
Almheiri et al.
, 2022)
.
During the implications of different healthcare theories and models, this educational
process is important to become aware to all the organisational staff aware of the
importance of those leadership models and theories. The goal behind organising this
type of training session in the neurorehabilitation team is to help the new staff feel
productive and comfortable in their job roles (
Basheer et al
., 2021)
. It ensures that all
the new employees are taken action on their performances, expectations, as well as
the culture of the healthcare organisations. In order to optimise processes, scientific
management may place a strong emphasis on training and education. For increasing
employee competency, managers may make sure that any educational initiatives are
in line with enhancements to the process. Traditional management buildings, such
as the pyramid model, can supervise the execution of education, instruction, as well
as refresher programmes to guarantee healthcare workers adhere to regulations and
standards of excellence requirements. Refresher training
This is the type of an ongoing training that proposes the ways that all the employees
should have to follow to know details about the healthcare leadership and
management theories and models (
Basheer et al
., 2021)
. Refresher training is
always important for those of organisations where technologies, regulations, or best
activities are frequently changed. This educational process in the workplace will help
the employees to maintain their competence and stay updated with the
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Exploring the Key Elements in Healthcare Leadership
31
organisational transformations (
Ghori et al
., 2022)
. In summary, it can be said that refresher training, induction, workforce training and
education are all essential elements of a complete approach towards workforce
development. All these elements work cooperatively to ensure the employees'
relevant skills and knowledge to maintain and stay up-to-date in their roles (
Wang et
al
., 2022)
. Commissioning - Service Provision Being proactive and targeting all the achievable projects, in the context of
educational workforce training sessions, “
commissioning
” proposes the process of
procuring, planning, and overviewing the service deliveries to meet the training as
well as educational needs (
Wang et al
., 2022)
. Commissioning works by following
the ways of service specification, assessment needs, contracting, procurement,
quality assurances, feedback collections, and performance evaluations. Moreover,
the commissioning process ensures services by focusing on improvements and
changes in the organisational activities and culture. In the implications of healthcare
leadership and management theories and principles, the commissioning process
plays a significant role in optimising resource allocation, maintaining regulatory
compliance, and fostering the ways of stakeholder engagements (
Buckley
et al.,
2023
). Proactively recognising opportunities for operational change and development,
aligning the organisation with workable initiatives, and motivating people to seek
excellence as well as creativity constitute all skills that transformational leaders may
use.Transactional leaders make sure that current initiatives and offerings are
delivered effectively and efficiently while adhering to established regulations and
processes.
Improvement
The commissioning process highlights effectiveness, continuous improvements, and
efficiencies in this sector by following the ways of delivering high-quality and tailored
services that fulfil the needs of communities and organisations (
Yunike
et al.,
2023
).
Commissioning helps to develop healthcare leadership skills and experiences that
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32
help to influence the standards of healthcare activities through equipping staff with
different relevant skills and methods, building innovative management structures and
supporting improvements, and establishing an organisational culture to promote
ways of solving possible problems and issues (
Cartwright, 2023)
. Change
In the implication of healthcare leadership theories and models, measuring change is
important to evaluate the potentialities of different leadership strategies (
Heath and
Montori, 2023
). It has been noticed that commissioning provides an important tool for
establishing performance indicators and clear goals, together with aligning
benchmarks in the company of various leadership objectives. With the assistance of
this process, improvements in patient outcomes, cost savings, and enhancements in
staff morale can be easily tracked (
Heath and Montori, 2023
). Above all, data-driven
insights and regular evaluations enable all the leaders to ensure tier strategies to
drive meaningful changes, align the essential needs of all the patients and the
healthcare organisation, and ameliorate as well as develop the healthcare delivery
systems. It is regarded that by maximising resource allocation and workflow, scientific
management concepts may support effective service delivery. The proactive focus of
realistic initiatives, enhancement, or significant modifications in healthcare services,
nevertheless, might not naturally be addressed by it. Strategic scheduling and
making choices around licencing and service supply might include considering the
traditional pyramid management theory. Projects aiming at enhancing and
transforming healthcare services can be managed by managers.
Conclusion In conclusion, to maintain effectiveness in operations, any healthcare organisation
should have to follow effective leadership and management skills. The importance of
successful leadership and management for assessing the standard of healthcare
services as well as the results for patients justifies investigating leadership as well as
management theories in the setting of social and medical care, involving their effects
on interpersonal factors along with education. In order to recognise the responsibility
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33
of healthcare managers and leaders, it has been found that they are mainly
responsible for operating day-to-day functions for conducting various types of
healthcare facilities. The promotion of effective collaboration and communication
among healthcare experts or professionals is another type of significant liability of
the leaders that enhances the patient care system. This study also discusses all the
possible issues that the UK's health and social care systems have faced. Employee
turnover rate, staff shortage together with chronic underfunding, increase in
treatment costs, cost-of-livings and healthcare inequalities are the issues that the
UK's healthcare leaders and managers have to face. Ultimately, it empowers
different healthcare professionals to thrive in the ways of a rapidly changing
environment when prioritising the patients' health outcomes. Suggesting the Most Effective Theory “
Transformational Leadership Theory
" is the most effective leadership theory in
the healthcare sector. By following this leadership theory, healthcare managers and
leaders can focus on empowering all the staff members to initiate several changes
that transform the ways of better healthcare activities. Transformational leadership
will give healthcare and nursing staff to remain confident in different decision-making
processes (
Monje-Amor et al., 2020
). This helps to involve workers to maintain
workflow and outline organisational achievements. It inspires all the employees to
easily endeavour all the required expectations to focus on an organisational vision
that highlights extrinsic motivation in order to maintain a shared organisational vision.
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34
Figure 7: Transformational leadership theory
(Source: Monje-Amor et al., 2020
)
It encourages all the team members to easily cope with all the motivation of
environmental challenges that stay together. This theory totally focuses on fostering
innovation, creating a shared vision, and promoting organisational culture in regard
to continuous improvements (Lai et al., 2020). In healthcare organisations, there are
several reasons why this transformational leadership style's effectiveness is
increasing daily. This type of leader in the healthcare organisation articulates a
compelling vision to focus on the future of its patient care system. It inspires and
motivates healthcare professionals to focus on the highest quality care, enhance
entire healthcare experiences, and improve patient outcomes. Transformational
leaders' empowerment and continuous learning nature help them to keep up-to-date
with best practices and the latest medical advancements (
Monje-Amor et al., 2020
).
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Above all, transformational leadership positively sheds light on the overall
performances of healthcare organisations by increasing patients' satisfaction,
improving patient outcomes, and proposing better results towards organisational
financial outcomes. Page 35 of 43
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