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4.2 — Monitor current issues and trends for the industry Monitoring current industry issues and trends In order to develop and maintain a competitive edge over your rivals, it is vital to use any and every tool at your disposal to improve performance levels; this monitoring current issues and trends in the hospitality industry. There are several issues and trends currently affecting the Australian hospitality industry. These issues and trends include: e Labour and skills shortages e Advances in technology » W\) e The liquor licence \_L ‘ g ! e Bullying and harassment in the workplace. : *'w Labour and skills shortages The problem of attracting and retaining qualified, experienced workers is a global challenge. Wage levels, failure to adequately address worker satisfaction and a reputation for long hours and low pay are all cited as contributing factors. Advances in technology Despite a growing awareness of the value of modern, integrated systems, many properties still do not take advantage of them as fully as they could. The liquor licence A liquor licence authorises the consumption of liquor and sale of liquor for consumption on the premises at any time with or ancillary to a genuine meal. If you are opening a new business, then it is vital that you take steps to attain this licence well before your opening date. If you are taking over an existing licensed establishment then it is also important to know that the licence will not automatically be transferred to the new business owners and an assignment of this licence to the new owner will need to be approved. If you are successful in gaining a liquor licence, you will need to ensure that a ‘responsible person’ is in attendance at all times.