COM-3700_FouchTashia_Assignment3-1 outline
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Capella University *
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3700
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Communications
Date
Jan 9, 2024
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docx
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Uploaded by SayeedandMe2023
Assignment 3-1: Interpersonal Conflict
Tashia Fouch
Capella University
COM-3700: Conflict Resolution
Professor Sharon Hudson
October 2023
OUTLINE
The Conflict Defined
The conflict we will look at is one that occurred between me and my older sister, shortly
after our mother suffered a debilitating stroke. The conflict arose from a disagreement
between my sister and I regarding post-stroke care for our mother. We both agreed that
she would need more care in addition to the care that we could provide, but when trying
to figure out what that would look like, we disagreed. My sister wanted to send our
mother to Georgia, where she (our mother) owned a second home, a one-level ranch, and
let our brothers who live there in GA care for her, with assistance from a home care
worker. Our mother, however, wanted to remain in her main home in Illinois, a split-
level, and I felt that we should accommodate what our mother wanted.
Communication behaviors that led to this conflict
My sister is a very passionate communicator. She also becomes very animated when she
is trying to drive home a point, and tends to raise her voice a lot and talk over others. I am
the complete opposite. I speak very calmly and with an even tone, no matter the point I’m
trying to make. As such, I become withdrawn when confronted with communication
behaviors/styles like my sister’s. I tend to mentally detach from the issue being discussed
when this behavior is exhibited.
How communication behaviors affect interpersonal relationships
Communication behaviors can deeply affect interpersonal relationships in a number of
ways. Communication behaviors can dictate the frequency and the genuineness of
communication between you and others. If communication behaviors are overly-
aggressive, hostile, rude or demeaning, others will tend to not want to communicate very
often with someone who behaves in such a way. Most will avoid communicating with
them at all. It’s entirely possible to love or care for someone and not want to
communicate with them at the same time.
How individual differences contribute to interpersonal conflict
Individual differences are what delineate people who are otherwise very similar from
each other. You can feel like you and another person are “kindred spirits,” until a situation
of conflict arises and individual differences come into play.
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