Week 3- Enacting Communication Change
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Chamberlain University College of Nursing *
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Communications
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Apr 3, 2024
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Week 3: Enacting Communication Change
ALLYSA VILAR
Chamberlain University
COMM 277
Dr Mary Chambers
March 24, 2024
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Week 3: Enacting Communication Change
Part 1: Looking Ahead
There are times when I struggle to express my thoughts, and as a consequence, I sometimes have feelings of embarrassment when I approach individuals directly. Due to the fact that I already find it awkward to approach other people, I try to avoid being straightforward and ultimately resist the urge to ask for assistance. In the event that I am aware of the numerous scenarios and circumstances that could occur, it will be much simpler for me to consider potential problems and devise strategies. I might look for hints, such as the fact that there is a shortage of staff, which would indicate that I will need to be upfront and ask for assistance rather
than taking on the entire duty by myself, which could lead to a variety of results, some of which could be favorable and some of which could be negative. In comparison to taking on the entire job by myself, this would be a more desirable option.
Part 2: People and Place
In my role as a dialysis technician, my work schedule consists of working three to four days per week. We have other responsibilities in addition to providing care for patients who are undergoing dialysis, such as ensuring that the clinic is clean and that it complies with the laws set
forth by both the company and Medicare. Working in an environment where there will be days when we are understaffed gives me the opportunity to practice the social skill that I need to improve, which is the ability to speak up and be direct when asking for anything. I am going to begin my week with the understanding that each day will be extremely busy, whether it is related
to the care of patients or the staffing of the facility. In the event that I require assistance or clarification from any of my coworkers, I will certainly need to make sure that I am clear and
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concise in my communication. In the extremely unusual event that I am unable to find an opportunity to put my social skills to use at work, I might make an effort to put them to use back at home with my boyfriend and my children. With regard to family life, I could ask my kids and boyfriend to take on household chores while I am preoccupied doing schoolwork or studying for an exam. Part 3: Reflection
3A. Topic Selection Reflection
To the best of my ability, I believe the lesson for this week was the one that was most relevant to the project for this week. During the lesson for this week, we discussed about possible
conflicts that may arise in the workplace, problems that have already occurred, and how we handle them. Disagreements might be anticipated as a result of tensions and emotions that are running high. This is due to the fact that every individual reacts differently to stressful events and
situations that could lead to conflict between every individual (McLean, 2018, p. 444). It is crucial to take into account language and delivery during interactions to avoid conflict. Demonstrating politeness is of the utmost importance (Vucicevic, 2023). When seeking assistance, individuals are more likely to respond with grace if you choose language that is not perceived as disrespectful. In addition to using appropriate tone and vocabulary, it is important to
have in mind the necessity of being considerate (Khelifi & Cozma, 2023). When seeking assistance, it is important to evaluate whether they are also occupied, as the entire clinic is now experiencing a shortage of staff. An assessment of the situation could prevent that. 3B. Implementation Analysis: Satisfaction
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To put it mildly, the entire process of approaching this exercise was filled with anxiety. I experienced anxiety whenever I requested assistance or a favor because I was concerned about how others might perceive me. I was concerned that my demeanor would come off as condescending or disrespectful, leading others to assume I was dominant. (Khelifi & Cozma, 2023). On the other hand, I believe it’s sensible to start by making a modest request and subsequently increase it progressively. It was an effective choice to go with that strategy, as it helped me acquire the confidence to speak up. The majority of this exercise occurred on Friday. We were once again understaffed, so we had to rely on each other to take patient vitals, clean and
set up patients' dialysis stations, and initiate and terminate treatments on top of that. Emotions ran high, as expected, as everyone wanted to ensure that the patients they had been assigned received proper treatment in addition to fulfilling their responsibility to tend to the patients of the
technician who had called out. I was able to speak with the nurse, who is normally unhelpful, and
I was upfront about my need for his assistance. I was careful not to be impolite, but I was firm enough that he understood what I was asking of him.
3C. Implementation Analysis: Dissatisfaction
I was hesitant to seek for help outright since I felt uncomfortable being direct. I realized that instead of being direct in my speech, I was talking in circles. It took me a while to get the courage to start asking the other person directly what I needed from them. I believe that this activity would have been more effective if we hadn't been under a lot of stress. In this manner, neither of us would have a reason to become upset—myself because they refused to assist me, and them because they were irritated that the setting wasn't thoroughly evaluated and
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perhaps forgot they were also busy. Fortunately, none of these occurred, but I think I should have
completed this task on a different day.
3D. Implementation Analysis: Additional Changes
Through this exercise, I was able to strengthen my communication abilities. I was careful to utilize the right words, tone, and approach technique when I approached people. I was careful not to come across as demanding when I made a request. Even though we were required to complete this exercise for this week's assignment, I really need to start incorporating it into my
daily life. Acquiring appropriate methods and consistently utilizing this approach can further enhance my confidence. In order to approach the scenario or circumstance with a better mindset, I should also stop assuming what the other person might be thinking.
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References
Khelifi, Y., & Cozma, I. (2023). How to be direct without being rude. Harvard Business Review
. Retrieved March 24, 2024, from https://hbr.org/2023/07/how-to-be-direct-without-being-
rude
McLean, S. (2018). Exploring interpersonal communication
(2nd ed.). Flat World Knowledge.
Vucicevic, M. (2023, January 6). Direct communication in the workplace. Pumble
. Retrieved March 24, 2024, from https://pumble.com/blog/direct-communication/
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