1.
An office manager who fails to inform the administrative dental assistant of a vacation-policy change for fear of upsetting that assistant creates which type of communication barrier?
a.
Filtering
2.
Which of the following is the conflict-handling style best suited to issues between two equally powerful parties?
a.
Compromising
3.
Which of the following types of communication is sent through a formal downward channel of communication?
a.
Rule changes
4.
Which of the following should be included within the “Clinical Area” section of a dental practice procedural manual?
a.
Inventory procedure
5.
Which of the following is an example of intrapersonal conflict?
a.
Dentist balking at cleaning the examination room
6.
When a dental practice has a complex problem that requires multiple areas of expertise, which of the following conflict-handling styles should be exercised?
a.
Integrating
7.
Which of the following is sent through an upward communication channel?
a.
Conflict resolutions
8.
Which of the following is an appropriate task that may occur during a staff meeting?
a.
Take minutes
9.
When is a conflict constructive?
a.
When it identifies different solutions to problems
10.
Which of the following belongs in the “General Instructions” section of a dental practice procedural manual?
a.
Team mission statement
