EN360 Quizzes 4 & 5 - Technical Communication
pdf
keyboard_arrow_up
School
Arizona Western College *
*We aren’t endorsed by this school
Course
360
Subject
Communications
Date
Feb 20, 2024
Type
Pages
8
Uploaded by eabcontaoe1983
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
1/8
Question 1
0 / 2.5 points
Sentences using active voice:
Question 2
0 / 2.5 points
Digital editing tools:
Question 3
2.5 / 2.5 points
Bulleted lists are appropriate for:
Question 4
2.5 / 2.5 points
When constructing bar graphs:
Question 5
2.5 / 2.5 points
All of the following are common sources of wordiness EXCEPT:
Question 6
2.5 / 2.5 points
When designing a Web page, which of the following should be accommodated for?
include a clear agent performing the action.
might be too blunt to be effective.
might be inappropriate if the object is more important than the subject.
All of the above.
are able to identify words that are used incorrectly.
will not search for clutter words.
will not catch an instance of "its" that should be "it's."
always give the best advice to a writer.
organizing similar items.
enumerating a sequence of steps.
drawing attention to headings.
None of the above.
vary widths of the bars for emphasis.
use numbers or gradations that are evenly divided.
use the same colors or shades for multiple bar graphs.
do not include a title.
strong verbs.
qualifiers.
prepositional phrases.
weak verbs.
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
2/8
Question 7
2.5 / 2.5 points
Jargon:
Question 8
2.5 / 2.5 points
Paragraphs in a document should:
Question 9
0 / 2.5 points
Which of the following statements is MOST accurate?
Question 10
2.5 / 2.5 points
A sans serif font may be NOT used for:
Question 11
2.5 / 2.5 points
Which of the following statements is MOST valid?
Small screen sizes
Reduced resolution
Reader resistance to scrolling
All of the above.
is never acceptable in technical writing.
is always acceptable in oral communication.
is the language (phrases and terms) used by individuals in a particular profession.
is understood cross-culturally.
all be about the same length.
be consistently short.
be consistently long.
vary in length.
For variety, switch between serif and sans serif fonts in document.
A 2-inch inside margin is appropriate for a bound document.
For consistency, font size in headings and text should be the same.
Use as little white space as possible.
the main text of a formal report.
captions.
tables.
None of the above.
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
3/8
Question 12
2.5 / 2.5 points
Organization charts:
Question 13
0 / 2.5 points
Which of the following statements is NOT valid?
Question 14
2.5 / 2.5 points
Graphs generally do NOT incorporate:
Question 15
2.5 / 2.5 points
Which of the following statements about tone is MOST accurate?
Question 16
0 / 2.5 points
Which of the following is true?
Margins of half an inch or smaller are desirable for most documents.
PDF files typically cannot be altered or manipulated by readers.
Page design and document organization are synonymous.
In a long document, the front matter should not have page numbers.
depict the breakdown of a project.
use lines and graphs to show the economic trend of a company.
show processes within an organization.
show a hierarchy of relationships among departments.
A noun that has been formed from a verb and ends in ion is called a nominalization.
Combining sentences can help deemphasize some ideas and emphasize others.
Avoid using short sentences in technical wring.
Use first-person language for people with disabilities.
shapes.
photographs.
shades.
patterns.
Never use contractions.
Vary the tone of a document from section to section as needed.
Never use "I" or "we" in a technical document.
Using "you" and "your" will help a writer connect with readers.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
4/8
Question 17
0 / 2.5 points
Photographs:
Question 18
2.5 / 2.5 points
When adding headings, be sure to:
Question 19
2.5 / 2.5 points
Which of the following is a valid statement?
Question 20
0 / 2.5 points
Unjustified text:
Question 21
0 / 2.5 points
The standard term for sending angry, sarcastic, insulting emails is:
Distortion for the sake of emphasis is often justified.
Photographs you find on the web can be used freely.
Icons resemble the items they represent.
Flowcharts move from bottom to top, showing how the process moves up.
are always preferable to illustrations.
can provide too much detail, confusing the user.
no longer need professionals to create them since digital photography and photo editing are so readily
available.
should never be supplemented with diagrams.
use no more than two levels of headings.
avoid using all capital letters.
include orphans periodically to show consistency.
None of the above.
Initializing a memo is an outdated practice.
Readers generally prefer memos to have an indirect style.
Memos generally focus on one topic.
A memo is always preferable to a phone call.
has uneven spacing between words.
is common for formal materials.
is appropriate for letters and memos.
All of the above.
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
5/8
Question 22
0 / 2.5 points
To format a memo:
Question 23
2.5 / 2.5 points
When sending a work-related text message:
Question 24
0 / 2.5 points
A memo is MOST appropriate for:
Question 25
2.5 / 2.5 points
Which of the following is a valid statement?
Question 26
0 / 2.5 points
A memo should:
embellishment.
stalking.
flaming.
invective.
do not use paragraphs.
single-space within paragraphs and double-space between paragraphs.
double-space within and between paragraphs.
indent the first line of a paragraph.
keep it simple and to the point.
use as many abbreviations as possible.
digress from your main topic.
feel free to discuss confidential topics.
relaying information within an organization.
resolving a simple issue.
addressing a sensitive topic.
asking a quick question.
Initializing a memo is an outdated practice.
Readers generally prefer memos to have an indirect style.
Memos generally focus on one topic.
A memo is always preferable to a phone call.
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
6/8
Question 27
0 / 2.5 points
Components of a well-written email message include all of the following EXCEPT:
Question 28
0 / 2.5 points
The "you" perspective in a letter is MOST appropriate:
Question 29
0 / 2.5 points
Which of the following is INACCURATE?
Question 30
2.5 / 2.5 points
To show respect for your email correspondents:
Question 31
0 / 2.5 points
In a letter of complaint, a(n):
be grammatically correct.
always use the direct approach.
never adopt an informal tone.
always be sent on paper.
clear subject line.
brief introduction.
signature block.
a succinct but friendly tone.
in the salutation.
in the first sentence of the letter.
in the concluding paragraph.
throughout the letter.
A work letter often has a persuasive purpose.
Appeal to both logic and emotion in a sales letter.
International audiences often expect a personalized introduction to a letter.
The most popular format for workplace letters is the left justified format.
check with them before sending a huge attachment.
read and answer your emails promptly.
check the distribution list to make sure you don't leave out someone who should get the messages.
All of the above.
Your preview ends here
Eager to read complete document? Join bartleby learn and gain access to the full version
- Access to all documents
- Unlimited textbook solutions
- 24/7 expert homework help
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
7/8
Question 32
0 / 2.5 points
Memos:
Question 33
2.5 / 2.5 points
The style of a memo should be:
Question 34
2.5 / 2.5 points
In the standard block letter format, the:
Question 35
2.5 / 2.5 points
When creating workplace emails:
Question 36
2.5 / 2.5 points
To manage your email:
indirect approach is appropriate for arguable claims.
indirect approach is appropriate for routine claims.
direct approach is always the most effective.
direct approach is appropriate for arguable claims.
are commonly addressed to people outside a company.
provide appropriate formality for the workplace.
should always take a direct approach.
should be sent via paper rather than email.
clear.
concise.
fluent.
All of the above.
enclosure notation appears before the complimentary closing.
heading appears above the date.
sender's address is omitted.
sender's signature appears above the complimentary closing.
try to incorporate emoticons for greater connection with your audience.
apply a conversational, informal style.
don't include a signature block.
None of the above.
2/13/24, 4:23 AM
Quizzes - Technical Communication - Parent Organization
https://courses.portal2learn.com/d2l/lms/quizzing/user/attempt/quiz_start_frame_auto.d2l?ou=7418&isprv=&qi=8549&cfql=1&dnb=0&fromQB=0&inPr…
8/8
Question 37
0 / 2.5 points
Which of the following statements about inquiry letters is LEAST accurate?
Question 38
2.5 / 2.5 points
Distribute a memo to:
Question 39
2.5 / 2.5 points
To write an effective sales letter:
Question 40
0 / 2.5 points
A transmittal memo:
keep your inbox under 50 messages.
save important attachments on your computer.
create folders for organizing and retaining messages.
All of the above.
Address the letter to a specific person.
Provide all of your contact information so that you can be reached easily.
Do not enclose a self-addressed, stamped envelope, as doing so is presumptuous.
Express thanks and offer to follow up..
the media.
everyone in your organization, even if only a few people need to read it.
the people who need the information.
a couple of administrative assistants, and let them pass along the information.
begin with a long and detailed introduction.
exaggerate claims.
clearly state any benefits for the reader.
avoid asking the reader to take action.
distributes bad news to the recipients.
distributes good news to the recipients.
accompanies long reports or proposals.
distributes both bad and good news to the recipients.