BSBXCM401 Student Assessment Tasks.v1.0 (1) (1)
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BSBXCM401 | Apply communication strategies in the workplace | Trainer Guide I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 1
STUDENT ASSESSMENT TASKS BSBXCM401 APPLY COMMUNICATION STRATEGIES IN THE WORKPLACE
BSBXCM401 | Apply communication strategies in the workplace | Trainer Guide I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 3 Contents Introduction 4 Assessment Task 1: Knowledge questions 5 Assessment Task 1: Checklist 9 Assessment Task 2: Project 10 Assessment Task 2: Checklist 16 Final results record 19
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BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 4 Introduction The assessment tasks for BSBXCM401 Apply communication strategies in the workplace are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Business Works Student User Guide
. The Student User Guide provides important information for you relating to completing assessment successfully. Assessment for this unit BSBXCM401 Apply communication strategies in the workplace describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry. For you to be assessed as competent, you must successfully complete two assessment tasks: •
Assessment Task 1: Knowledge questions –
You must answer all questions correctly. •
Assessment Task 2: Project –
You must work through a range of activities and complete a project portfolio.
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 5 Assessment Task 1: Knowledge questions Information for students Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you: •
review the advice to students regarding answering knowledge questions in the Business Works Student User Guide •
comply with the due date for assessment which your assessor will provide •
adhere with your RTO’s
submission guidelines •
answer all questions completely and correctly •
submit work which is original and, where necessary, properly referenced •
submit a completed cover sheet with your work •
avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide
. Refer to the appendix for information on: •
where this task should be completed •
the maximum time allowed for completing this assessment task •
whether or not this task is open-book. Note
: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 6 Questions Provide answers to all of the questions below: 1. Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow. Description Example (provide two, with at least one addressing digital communication requirements) Best practice Good practices that have been agreed upon by experts and have proven to achieve successful results. ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general. ISO standards for artificial intelligence and data security. Legislation Legal requirements that must be followed in workplace communication - Data protection laws such as GDPR (General Data Protection Regulation) in Europe. - Labor laws, e.g., Equal Employment Opportunity laws in the United States. - Occupational Safety and Health Act (OSHA) requirements. Workplace policies/procedures Internal rules and guidelines established by the organization to govern communication practices. - Email communication policies. - Social media usage guidelines. - Reporting procedures for workplace incidents. Codes of conduct Ethical and behavioral guidelines that employees are expected to follow in their communication. - Anti-harassment policies. - Non-discrimination policies. - Confidentiality agreements. Reputation and culture Communication practices that contribute to the organization's reputation and cultural values. - Branding guidelines. - Communication that aligns with the company's mission and values. - Internal communication that fosters a positive organizational culture.
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BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 7 2. Discuss communication challenges in the workplace. Consider the following in your answer: •
description of five challenges (conflict, risks/safety hazards, unethical communication, visual prompts and presentations and communication outside workplace policy) •
at least two techniques that may be used to respond to each of the mentioned challenges. Conflict: Technique 1: Mediation: When conflicts arise between employees, using a neutral third party to mediate can help facilitate constructive communication and find mutually acceptable solutions. Technique 2: Conflict Resolution Training: Providing training in conflict resolution skills to employees can help them develop strategies for addressing and resolving conflicts on their own. Risks/Safety Hazards: Technique 1: Clear Reporting Procedures: Establish clear and easy-to-follow reporting procedures for identifying and addressing safety hazards. Encourage employees to report hazards promptly to relevant authorities. Technique 2: Safety Training and Drills: Regular safety training and drills can help employees understand and respond to risks and hazards effectively, ensuring they are aware of the proper safety protocols. Unethical Communication: Technique 1: Ethical Guidelines and Training: Develop and communicate a comprehensive code of ethics for all employees. Provide ethics training to help employees recognize and address unethical behavior. Technique 2: Whistleblower Protection: Create mechanisms for employees to report unethical behavior anonymously without fear of retaliation, and ensure these reports are thoroughly investigated. Visual Prompts and Presentations: Technique 1: Clear Visual Design Guidelines: Establish design guidelines for visual prompts and presentations to ensure consistency and clarity. Use easy-to-understand visuals and minimize text for effective communication. Technique 2: Visual Storytelling Training: Train employees in the art of visual storytelling to help them create compelling and memorable presentations that engage their audience effectively. Communication Outside Workplace Policy: Technique 1: Policy Review and Updates: Regularly review and update workplace communication policies to address the challenges of communication outside policy. Clearly communicate the consequences of non-compliance. Technique 2: Cybersecurity Awareness Training: Provide cybersecurity training to employees to make them aware of the risks associated with communicating outside workplace policy, especially regarding data security and privacy. 3. List six methods of workplace communication. Include: •
3 written means •
3 verbal/oral means Written Means: •
Email: Email is a common written communication method for sending messages, documents, and information within an organization. It allows for the exchange of information in a formal and documented format. •
Reports and Memos: Reports and memos are written documents used to convey detailed information, updates, and official communication within the workplace. They are often used for documentation and record-
keeping. •
Internal Messaging Apps/Intranet: Many organizations use internal messaging applications or intranet platforms to facilitate written communication among employees. These platforms allow for real-time chat, file sharing, and updates. Verbal/Oral Means: •
Meetings: In-person meetings or virtual meetings (e.g., video conferences) are common verbal communication methods. They enable direct, real-time discussion and decision-making among team members or stakeholders. •
Phone Calls: Verbal communication over the phone remains an essential method for discussing matters that require immediate attention or when a face-to-face meeting is not feasible. •
Presentations: Presentations involve oral communication and are often used to convey information, ideas, or
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 8 reports to a group of colleagues, superiors, or clients. Visual aids and spoken words are combined to deliver the message effectively. 4. Outline four communication styles using the table below. Style Description Assertive An assertive communicator expresses their thoughts, opinions, and needs in a direct and respectful manner. They are confident and clear in their communication, while also being open to others' input. Passive Passive communicators tend to avoid conflict and may not express their own needs or opinions. They often yield to others' wishes and may have difficulty asserting themselves. Aggressive Aggressive communicators are forceful and may disregard the feelings and opinions of others. They seek to dominate conversations and often use intimidating or disrespectful language. Passive-
Aggressive Passive-aggressive communicators indirectly express their dissatisfaction, often through sarcasm, humor, or subtle actions. They may not address issues directly and may avoid open conflict. 5. List four key principles of cross-cultural communication •
Cultural Sensitivity: Understand and respect the cultural norms, values, and customs of the individuals or groups you are communicating with. Avoid making assumptions or judgments based on your own cultural perspective. •
Effective Listening: Active and empathetic listening is crucial. Pay attention to not only the words spoken but also non-verbal cues and the cultural context. Be open to learning from the other culture. •
Clarity and Simplicity: Use clear and simple language to avoid misunderstandings. Minimize the use of jargon, idioms, or cultural references that might not be understood by individuals from different cultural backgrounds. •
Adaptability: Be flexible and open to adapting your communication style to suit the preferences and norms of the other culture. This includes adjusting your tone, body language, and communication medium if necessary. 6. List four key principles to consider when communicating with people who have special needs or disabilities. 1. Accessibility: Ensure that your communication methods, whether written, verbal, or visual, are accessible to individuals with special needs. This might involve providing alternative formats, such as braille or sign language interpreters. 2. Empathy and Patience: Practice empathy and patience when communicating with individuals who have special needs. Be attentive, allow extra time for understanding, and show respect for their unique
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 9 communication methods or pace. 3. Clear and Simple Language: Use clear and straightforward language. Avoid complex vocabulary or technical terms that might be difficult to understand for someone with specific disabilities, such as cognitive impairments. 4. Respect and Dignity: Treat individuals with special needs with the same respect and dignity as anyone else. Avoid making assumptions about their abilities or limitations, and always seek their input and preferences in how to best facilitate communication.
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BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 10 7. Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow. General example (provide one) How to consider cross-cultural and special needs/disability in the communication (provide one example) Internal and external communication guides Nominated means of communication for identified purposes Include accessibility requirements for webpage design Risk based/emergency communication guides These guides outline how to communicate during emergencies or specific risk scenarios, including the use of alarms, emergency phone numbers, and alert systems. Ensure that emergency communication systems are accessible to individuals with disabilities, including visual or hearing impairments. Provide clear and simple instructions for individuals who may not speak the primary language, and use universally recognized symbols when applicable. Style/formatting communication guides These guides define the preferred writing and formatting styles for documents, reports, and presentations, including guidelines for fonts, headings, and spacing. Include guidance on accessible document formats for individuals with disabilities, such as using PDFs with text recognition capabilities. Ensure that documents are designed with simplicity to aid understanding for those with cognitive disabilities. For cross-cultural communication, consider the use of plain language and provide templates for translations. Allocation of responsibility This protocol designates responsibilities for various communication tasks and roles within the organization, such as who is responsible for creating and disseminating specific messages. Allocate responsibilities for ensuring that all communication materials and channels meet accessibility standards for individuals with disabilities. In cross-cultural communication, allocate roles for translation and adaptation of content, taking cultural sensitivities into account. 8. Discuss the role of active listening, questioning and feedback in workplace discussions. Include: •
A definition of each •
How the method/technique facilitates workplace discussion Active Listening: Definition: Active listening is a communication technique where the listener fully engages with the speaker, focusing on understanding the message being conveyed. It involves giving the speaker full attention, showing empathy, and providing verbal or non-verbal cues to demonstrate understanding. Role in Workplace Discussions: Active listening promotes effective workplace discussions by ensuring that all participants feel heard and respected. It helps build trust and rapport among team members and can lead to more
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 11 meaningful and constructive exchanges of ideas. By actively listening, individuals can better understand the perspectives and concerns of their colleagues, leading to more informed decision-making and problem-solving. Questioning: Definition: Questioning involves asking relevant and purposeful questions to gather information, clarify understanding, or stimulate critical thinking. It can range from open-ended questions that encourage discussion to closed-ended questions that elicit specific answers. Role in Workplace Discussions: Questioning is a key technique for facilitating workplace discussions as it encourages participants to think critically and express their thoughts. Effective questioning can guide the conversation, uncover underlying issues, and promote exploration of potential solutions. Well-crafted questions can also help speakers articulate their ideas more clearly. Feedback: Definition: Feedback is the process of providing information to individuals about their performance or contributions. It can be positive (reinforcing good behavior) or constructive (identifying areas for improvement) and is typically given in response to actions or communication. Role in Workplace Discussions: Feedback is vital for fostering growth and improvement within a team. In workplace discussions, constructive feedback can help identify communication gaps, address misunderstandings, and offer suggestions for improvement. Positive feedback can reinforce effective communication practices and motivate individuals to continue their good work. The exchange of feedback encourages continuous learning and development, which is essential for a productive work environment. 9. Provide a workplace example (for an industry you’re interested
in) for when each of the following presentation methods are most relevant: •
Formal presentation using visual aids and prompts •
Information team meeting or instructional briefing •
Written work instruction for a process or procedure Formal Presentation Using Visual Aids and Prompts: Relevance: In the manufacturing industry, a formal presentation using visual aids and prompts is relevant when introducing a new product line to a group of engineers and production staff. The presentation can include slides with detailed information about the product specifications, manufacturing processes, quality standards, and expected production targets. Visual aids such as diagrams, charts, and 3D models can be used to illustrate complex concepts and processes, making it easier for the audience to grasp the information. This presentation method is effective for conveying technical details and ensuring that all team members are aligned with the production requirements. Information Team Meeting or Instructional Briefing: Relevance: In a manufacturing plant, it's common to hold information team meetings or instructional briefings before implementing a new safety protocol. For instance, if there's a change in handling hazardous materials, a meeting can be organized to instruct workers on the updated safety procedures. During the meeting, the safety manager or a subject-matter expert can explain the changes, demonstrate proper safety practices, and answer questions from the employees. This interactive approach ensures that employees are well-informed and that they understand the safety protocols thoroughly, contributing to a safer work environment. Written Work Instruction for a Process or Procedure: Relevance: Written work instructions are critical in manufacturing, especially when it comes to documenting and standardizing complex processes. For example, in an automotive manufacturing facility, a written work instruction manual might be provided to assembly line workers, outlining the step-by-step procedures for assembling a specific vehicle model. This manual would include detailed instructions, diagrams, and safety precautions, serving as a reference guide for employees to ensure consistency and quality in the manufacturing process. Written instructions are especially valuable for procedures that require precision and adherence to specific standards.
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 12 Assessment Task 1: Checklist Student’s
name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Question 8 Question 9 Task outcome:
Satisfactory
Not satisfactory Assessor signature: Assessor name: Date:
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BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 13 Assessment Task 2: Project Information for students In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and completing and submitting a project portfolio. You will need access to: •
your learning resources and other information for reference •
Project Portfolio template •
Simulation Pack (if using the provided case study). Ensure that you: •
review the advice to students regarding responding to written tasks in the Business Works Student User Guide •
comply with the due date for assessment which your assessor will provide •
adhere with your RTO’s
submission guidelines •
answer all questions completely and correctly •
submit work which is original and, where necessary, properly referenced •
submit a completed cover sheet with your work •
avoid sharing your answers with other students. i Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide
. Refer to the appendix for information on: •
where this task should be completed •
how your assessment should be submitted. Note
: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 14 This project requires you to demonstrate that you can apply communication strategies in the workplace by: •
preparing for communication. •
communicating to provide work instruction to team members and information to clients. •
supporting communication in the workplace. Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or a familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation! You will need to communicate with at least two team members and one client. Your communication may be either directly with actual staff members/clients or fellow students/your assessor can play the roles of relevant people/parties. Communication can be in any appropriate format (e.g. face to face, video conference) as long as it meets the requirements outlined in the Project Portfolio. You will be basing your communication on relevant workplace activities for which you have a supervisory role. Examples of suitable workplace activities you may want to consider include: •
business analysis •
procurement •
financial analysis •
sales If you choose your own business (or one you work for/are familiar with), it is important that this business has organisational policy and procedures related to communication already developed (e.g. communication policy and procedures, privacy policy and procedures, style guide etc.). Speak to your assessor to get approval if you want to base this on your own business or one you work for. If you are basing this assessment on the case study, the Simulation Pack contains all the relevant information for you to complete this assessment. You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Activities Complete the following activities: 1. Carefully read the following:
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 15 Portfolio and read through the requirements of Sections 1,2 and 3 in the Project Portfolio to familiarise yourself with what must be done. 2. Prepare for communication Complete Section 1 of the Project Portfolio to: •
describe the business or organisation and role you are basing this project on. •
identify work activities that require communication. •
summarise relevant organisational policies and procedures relating to the work activity and communication. •
summarise legislative and regulatory requirements. •
seek assistance to clarify communication objectives related to your chosen work activities. •
establish the internal and external communication requirements for the identified work activities (including objectives). •
plan communication roles for yourself and other team members/clients to make sure the identified work activities are completed. •
identify appropriate communication methods for internal and external communication (according to organisational requirements). Submit Section 1 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio. 3. Communicate and negotiate the communication roles with team members Complete the relevant parts of Section 2 of the Project Portfolio (communication with two team members). You are required to: •
describe the team members and how you will interact with them. i At least one team member must have a diverse background (e.g. cultural differences, disability or intergenerational). •
select an appropriate presentation and communication method to communicate the communication roles established in step 2 to two team members. i Your presentation should be a written document/presentation using digital technology (e.g. MS PowerPoint). Your communication method should use digital technology (e.g. video conferencing). If you are basing this assessment on the case study, you must prepare an MS Excel spreadsheet using the information contained in the Simulation Pack.
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BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 16 You must communicate using MS Teams (or another video conferencing solution) as per the Internal communication Policy. •
prepare a written presentation/document to support your communication with team members. i Make sure you: •
adhere to organisational format requirements. •
use digital technology. •
use appropriate grammar, spelling and punctuation. You will be assessed on this. •
present the communication roles using your chosen method and negotiate the roles established based on the feedback you receive from the team members. i As part of this communication, you must: •
use your written document to present required information to team members •
present and convey information in a way that the team members can understand •
clarify that instructions have been understood •
seek feedback on how you can improve your communication in the future (to use in Section 3) •
use interpersonal skills to build relationships with the team members •
facilitate respectful interaction amongst your team (prompt one team member to use inappropriate body language). •
consider the needs of team members from diverse backgrounds. You will be assessed on this. 4. Communicate to provide information about the work activity to client(s) Complete the relevant parts of Section 2 of the Project Portfolio (communication with one client). You are required to: •
describe the client and plan how you will interact with them. •
select an appropriate presentation and communication method to communicate the work activity information. i If you are basing this assessment on the case study, you must write a general email seeking functional input (to be sent to clients using a client distribution list).
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 17 i At least two communication challenges should exist. If you are basing this assessment on the case study, refer to the Simulation Pack for further information. i As part of this communication, you must: use interpersonal skills to build relationships with the clients facilitate respectful interaction with the client. You will be assessed on this. i This step may be performed as part of the previous step as you communicate with the client, if applicable. •
identify potential communication challenges and use decision-making techniques/problem solving skills to find solutions •
communicate with clients, as planned. •
resolve one communication challenge and confirm that the communication challenge has been resolved Submit Section 2 of your Project Portfolio to your assessor and attach required evidence as indicated in your portfolio. 5. Support team communication Complete Section 3 of your Project Portfolio to •
seek assistance to improve your communication. •
provide feedback and support to one of your team member(s) to improve their communication skills. •
write a report containing important information related to the work activities and communication to a superior. i Your report should be written using technology and include: •
important information about the work activities and related communication •
how you have adhered to legislative and regulatory requirements so far. •
which issues are unresolved •
how you plan to resolve the issues. Make sure your report adheres to your organisation’s
formatting requirements and uses correct grammar, spelling and punctuation. You will be assessed on this.
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 18 6. Submit your completed Project Portfolio Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Ensure all required attachments are correctly attached. Submit to your assessor for marking along with attachments as indicated. If you are using the case study, further information is provided in the Simulation Pack.
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BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 19 Assessment Task 2: Checklist Student’s
name: Did the student: Completed successfully? Comments Yes No Prepare for communication by: •
describing the business or organisation and role they are basing this project on. •
identifying work activities that require communication. •
summarising relevant organisational policies and procedures relating to the work activity and communication. •
summarising legislative and regulatory requirements. •
seeking assistance to clarify communication objectives related to your chosen work activities. •
establishing the internal and external communication requirements for the identified work activities (including objectives). •
planning communication roles for themself and other team members/clients to make sure the identified work activities are completed. •
identifying appropriate communication methods for internal and external communication (according to organisational requirements).
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 20 Communicate to provide work instruction to team members by: •
describing the team members and how they will interact with them. •
selecting an appropriate presentation and communication method to communicate the information or instruction. •
preparing a written presentation/document to support their communication with team members. •
presenting the communication roles required to complete the work activities to two team members. •
negotiates work requirements (roles) based on the feedback from team members Communicate to provide information to client(s) by: •
describing the client and plan how you will interact with them. •
selecting an appropriate presentation and communication method to communicate the information or instruction. •
identifying potential communication challenges •
using decision-making techniques/problem solving skills to find solutions to the challenges •
communicating with clients, as planned •
resolve one communication challenge and confirm that the communication challenge has been resolved Support team communication by: •
seeking assistance to improve their communication.
BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 21 •
providing feedback and support to one team member(s) about their communication skills •
writing a report including: o
important information about the work activities and related communication o
how they have adhered to legislative and regulatory requirements so far. o
which issues are unresolved o
how they plan to resolve the issues. Task outcome:
Satisfactory
Not satisfactory Assessor signature: Assessor name: Date:
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BSBXCM401 | Apply communication strategies in the workplace | Student Assessment Tasks I V2.0 | May 22 Macquarie Education Group Australia Pty Ltd t/a MEGA Education | RTO Code 91305 | CRICOS Code 02657J 22 Final results record Student name: Assessor name: Date Final assessment results Task Type Result Satisfactory Unsatisfactory Did not submit Assessment Task 1 Knowledge questions S U DNS Assessment Task 2 Project Portfolio S U DNS Overall unit results C NYC Feedback
My performance in this unit has been discussed and explained to me.
I would like to appeal this assessment decision. Student signature: Date:
I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures. Assessor signature: Date:
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